• GetHuman

GetHuman

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Overview

GetHuman has a rating of 2.8 stars from 295 reviews, indicating that most customers are generally dissatisfied with their purchases. GetHuman ranks 7th among Directories sites.

Positive reviews (last 12 months): 0%
Positive
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Neutral
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21
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How would you rate GetHuman?
Top Positive Review

“Were it not for GetHuman, I wouldn't have gotten a human”

Adam M.
12/14/19

PlayStation published a broken, unusable customer service number on their support page, and the bot is designed to mislead customers away from live support. Without GetHuman, I would have had significantly more difficulty correcting a very simple problem.

Top Critical Review

“Shocked that a legitimate bank would use this practice”

DL S.
10/25/21

Recently, I had a security issue with my Chase Banks debit card. I have tried for weeks to get a resolution, but have had no satisfaction either online or by phone (left holding until line disconnects). After several hours of toiling over the matter tonight, I came across the Google hit that highlighted the phone number on my debit card. That is the only reason I called it. After typing sensitive information did I learn that I was not communicating with Chase Bank at all. I was tricked into sharing sensitive banking information, and then asked to pay on top of it. This set up is deceptive and fraudulent, as far as I'm concerned.

Reviews (295)

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customer service (40)
Thumbnail of user beckyc409
Florida
1 review
1 helpful vote
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March 4th, 2023

I was having problems with my direct express card, I was trying to get a hold of them as to why my card was denied, well I called direct express lots of times but they had high calls and kept hanging up. Gethuman really helped fast. I don't know what they did but they got my card working. Thanks gethuman I got you guys for future references you rock!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffp456
Massachusetts
1 review
0 helpful votes
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March 28th, 2020

I can not get help with my Unemployment claim and this site which claims to help has not helped at all. I am unable to "Get a human" to speak to to say the site is not allowing me to return a signed PDF, and of course the "Get Human" site responds with two options. I will not be trying this again, and I solved this already. Just as automated and useless as the site that won't allow me to ask for help!

Thumbnail of user desd5
Australia
1 review
0 helpful votes
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May 3rd, 2019

Very helpful after we finally got through to help desk. Website very hard to navigate, after all we are only trying to rent a property for three nights, not launch a space shuttle. Please make it easier to navigate.

Thumbnail of user johnm4888
Spain
1 review
0 helpful votes
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April 29th, 2020

Received a telephone number for Ryanair that you cannot find by yourself. Great when needing to talk to a person rather than a bot. Although I could not use it this time due to the covid 19 shutdown, I checked that it is a low call charge which is different to the premium call rates on the official Ryanair website.

Thumbnail of user annr182
Maine
1 review
0 helpful votes
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May 7th, 2019

It gave me confidence to have people watching. Although I got my money back, that was not what I wanted. I had waited over 7 weeks to get my seeds. The sites where I ordered them did not even reply.
My warning to others, Do not order from either of the sites below.
Flowers sale
ORSTAR1
They did not even respond to my inquires.

Thumbnail of user yebd
GB
1 review
0 helpful votes
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April 30th, 2019

I used this service a week ago and found out a week later I was charged a £40 membership fee whilst I was very sure I had not agreed to this. I wrote a very angry email and called the company as well expecting to be on hold for hours, then probably have to spend hours trying to cancel my membership and probably never see my money back as is mostly the case with Internet services. HOW WRONG I WAS! I got straight through to a representative who told me not too worry and within an hour my money was refunded. So impressed with this company and has restored my faith that not all online businesses are crooks. Thanks again!

Thumbnail of user sharonh438
California
2 reviews
0 helpful votes
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August 17th, 2019

I just followed directions on the screen and my problem was fixed in no time. Could have saved a lot of time if I had contacted Google in the first place, but I didn't know the root of the problem was with them.

Thumbnail of user lestert16
GB
1 review
0 helpful votes
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January 20th, 2020

On installing the fridge freezer we got concerned about the warmth of the outside walls. Contacted Customer care and were told it is quite normal and to wait 24hrs fothe freezer to settle down. They explained the unit was working towards optimum temperature. This should be explained in the manufacturer instructions

Thumbnail of user edgardor8
Puerto Rico
1 review
0 helpful votes
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April 10th, 2019

When you go into a car rentals website and they tell you to get the insurance for your car selected that reads a certain specific price and when you try to obtain it it won't work but they have already charge you for the reservation and when you call they triple the rate that was advertised already in their site, I asked to have my reservation cancelled and then they tell you that you have to call some other department. When this things happens you can call GetHuman. They care and go out of their way to help you.

Thumbnail of user ac588
Virginia
1 review
4 helpful votes
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May 22nd, 2016

They did get in touch with the cable company like I paid them to do, so I can't fault them for that. Unfortunately the cable company fix made my problem worse than before and when I responded to 'Ed' that it didn't work, that was it. No more response. Radio silence. So I paid for them to do... nothing.

When I found a link to contact gethuman about this, every link sent me back to the same text chain they are still not responding to.

And it's even more frustrating since you can't google help for customer service since that's... what they do. It's like an Alice in Wonderland wormhole.

Ironic that a company built on helping you deal with lousy customer service has, wait for it, lousy customer service.

Thumbnail of user damond52
California
1 review
1 helpful vote
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July 14th, 2021

They couldn't do it... a simple call to Ebay. I followed their instructions perfectly. In the end... I had to go through the horrible frustration of desperately trying to get a call back from Ebay. They make it nearly impossible. Nearly...

Thumbnail of user ilonaw3
California
2 reviews
8 helpful votes
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January 30th, 2017

I was trying to contact gethuman.com to let them know that a company they say does not have a live chat actually does but amazingly they listed no contact information about themselves. I guess they're not as human as they say they are.

Thumbnail of user celestem45
Canada
1 review
0 helpful votes
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December 25th, 2019

This company is great. Very helpful. Parcel was received shortly after contacting this company. I would use this company again and again. International parcel are delivered with tracking which is a comfort to me.

Thumbnail of user adinae1
Japan
1 review
0 helpful votes
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June 2nd, 2016

It took a while to get a reply so I was worried that it was a scam at first.
But in the end they did fix my problem.
I was having trouble with setting up subdomains on my godaddy hosting and I couldn't reach Godaddy customer support.

Thumbnail of user sr542
Canada
1 review
3 helpful votes
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March 18th, 2022

I tried using them to call Samsung Canada. It showed that it would take 21 min, I waited and when it was like 6 mins left the time just stopped and after waiting for 45 mins, I thought to call Samsung by myself. Surprisingly, Samsung picked up the call within 2 mins. I think they fish for numbers from people so that they can sell them to scammers in India and Africa. BEWARE, People!

Service
Value
Thumbnail of user jessicaj342
Maryland
1 review
0 helpful votes
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November 15th, 2019

I love the rep i spoke with. She was extremely knowledgeable and figured out my problem in minutes with only asking 2 questions! She was a life saver and had my account back up and running in 5 minutes versus me waiting 24hours for a email back or 24 hours to try and verify new amounts on my account on my own and getting it wrong again and having to wait again. And as far as the phone number for customer service they couldnt help me at all with my issue so thank god for this chat

Thumbnail of user dennist111
Arizona
1 review
0 helpful votes
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June 27th, 2019

They were very helpful and helped quickly. Very reliable.One phone call spoke for about 30 minutes then figured out the issue was not my thermostat it was an issue that Honeywell was having. Once they fixed there issue the thermostat was fixed.

Thumbnail of user neenas4
GB
1 review
1 helpful vote
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September 29th, 2020

I had an excellent service from GetHuman. I spoke to Sam, she was/s efficient and dedicated, and she delivered what she promised. She promised that she would contact me in two days time to check on the update on my complaint and she did.

Thumbnail of user alanat15
Florida
1 review
0 helpful votes
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September 18th, 2019

I got my account back in a few minutes was not long at all all I had to do was tell them my email my username and the first payment I ever had on my account and no it's not a scam if u wanna see if it's not a scam go to my account sparrowwaterdragon btw my photo at the bottom was what they did to my account

Thumbnail of user menop1
Sweden
6 reviews
15 helpful votes
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July 23rd, 2018

This site clearly used to get involved and provide help with issues. The new site implies it helps. All it seems to do is point you to a database of what they believe is a similar issue. Like, have a problem with Amazon, it will point you towards 27,000 issues people have had with Amazon.

Useless. If it's not useless they need to inform you what they have done. They inform you of nothing, that's what they did.

Thumbnail of user laurac941
Illinois
1 review
0 helpful votes
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May 2nd, 2020

Get human gets through to the problem and solves it. It took about five hours but she got the the problem solved. My debit card had a lock on it and I was unable to use it for about 5 days and she got it she had the funds released. Thank you GETHUMAN!

Thumbnail of user bablum1
India
1 review
0 helpful votes
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August 19th, 2019

If you are here looking up United Airlines Contact Number, you probably already know who they are. But It helps to get an idea of how big they are and what their support operation looks like if you are a customer. American Airlines also goes by or is associated with the names United Airlines Contact Number Thy considers being part of the following sectors and industries, transportation, Airlines. American Airlines is associated with a term like more passing problem solve by their customers and industry analysts. These are found in many computers of American airlines' contact number and delta airlines.

Thumbnail of user marinac83
Sweden
1 review
1 helpful vote
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September 2nd, 2020

I was frustrated at not being able to complete the purchase in the shopping cart at ebay as it refused my order due to it stating no international sales were done, despite me having contacted the vendor and her agreeing to sell to me in Europe. Ebay has no telephone number to contact in Europe, only UK, no chat and does not permit contact outside the website, no telephone numbers or email is permitted so one can solve the problem between customer and seller. I finally wrote and asked the seller to change her settings on ebay to allow international postage for my purchasse and then the shopping cart worked. If it hadn´t worked then GetHuman would have gone in and contacted ebay about the issue, I hope.

Thumbnail of user michaelg1899
GB
1 review
0 helpful votes
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March 18th, 2020

Television would not turn on sky helped with the fault a very nice chap at sky sorted it out with me following his lead all it was it needed to be disconected from the mains it got confused when sky downloaded it at 4 in the morning.

Thumbnail of user gregk131
Virginia
5 reviews
14 helpful votes
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October 29th, 2018

Seems like a total scam to get people's phone numbers; they don't do what they advertise. Visited the site, entered my phone number and never received the txt message that would ultimately had the vendor call my phone number.

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