GiftBlooms

Re: Incorrect Delivery, Poor Communication, and Request for Full Refund and Redelivery I placed an order with Giftblooms on April 11th for a birthday balloon arrangement — specifically six (6) Mylar, "rare-inflation balloon bouquet" with no latex balloons — to be delivered to a hotel. The total was $52.99 plus delivery and tax. Later that same day, I realized the recipient would not be arriving until April 15th, so I immediately attempted to update the delivery date starting on the 11th. I contacted Giftblooms through chat, email, and their "Contact Us" form — multiple times. I did not receive a response until the morning of April 14th. The representative who finally responded said she would contact the florist and get back to me. Despite this, the order was delivered on April 14th — the wrong date — and I received the delivery confirmation a day later, on the 15th. No contact from Giftblooms. When I called the hotel on the 15th, the front desk confirmed the balloons had been delivered the day before and were already deflating. When my family member checked in, she sent me a photo: only two Mylar balloons were included (not what I chose), and the rest were latex — which I explicitly did not order and which had already deflated down to the ground. This was not the product I paid for, and it was not delivered on the correct date. I submitted the requested photo to Giftblooms and have received no response or resolution since. I expect a full refund and a redelivery of the correct product, but at this point, I am left with no confidence that will happen. The lack of communication, the incorrect fulfillment, and the absence of follow-through make it clear to me that Giftblooms is not a company that values customer satisfaction or quality control. I do not recommend using Giftblooms and will not be ordering from them again. Date of experience: April 15,2025

First they misrepresented themselves as a local florist. Took my money immediately and have never delivered what I ordered. Got the standard sorry for the inconvenience email response after I complained. 3 days later, still no delivery nor refund.

I ordered a balloon bouquet. It never arrived but I received no fewer than 6 emails asking for my feedback. I let them know that my order was never delivered and asked for a response.
No response to feedback or additional email.
No phone # listed to call them directly. Eventually disputed the charge with my credit card and got my money back. How can a business be run this way?! Ridiculous.

I ordered a happy birthday ballon bouquet with 12 balloons and box of truffles. What he got was 9 balloons poorly strung together,all different nothing like the pic, and a melted candy bar. The SMALL print tells how once they farm it out to someone else there is no guarantee you get what you think. Definitely not worth the 90$ I paid and no one from their customer service is interested in helping. Complete SCAM!
I don't have pictures to prove it as this was done for my son whose in Florida and I'm in SC. He was happy with balloons but the picture advertised and what you actually get can be quiet different.

I ordered a birthday balloon bouquet for my friend. It was for her son who died to be delivered on his birthday in an attempt to make an unbearably hard day a little less lonely and painful. Thinking she would be getting this from us, I didn't call her. IT WAS NOT DELIVERED! No notification. Nothing!

I tried the "Live Chat" since there is no other way to contact anyone. "Live Chat" turned out to be an email form, and I never got a response from any of them. Isn't "Live Chat" when you text with a person? Some sort of explanation or apology would've been nice.

There were other options for ordering, and if I had been told this couldn't be delivered, I could've made arrangements elsewhere. This very important date has passed, and NOTHING can change the fact that this poor woman had to deal with it alone, not knowing we were thinking of her due to their careless business practices.

The second time in 2 months ordered flowers. This time was for Valentines Day ordered on the 12th and eventually arrived in the 17th. Also last month ordered flowers for next day delivery and again arrived 4 days late. They were roses and died in 4 days. Both times the flowers were not the LARGE I had ordered. Will 1000% never use their service again (if you can call it that). Also this website is fixed and wont take reviews of 1 star. They should have a category for zero stars

I ordered two cakes for Nephew's Birthday who was in hospital in Germany. As soon as I placed the order, money was taken out of my account... Cakes have never been delivered. I was sending emails to the Support team, it was going back and forth and issue has never been resolved. I ended up ordering cake from a different company to make up for my Nephew's Birthday a week later. Just horrible experience.

I ordered a cake to be delivered in Belgium for my niece birthday. I also paid extra for the delivery to make sure its delivered on that day. On the day of delivery nothing happened. So I was so angry. I emailed them but they insisted that they have delivered the cake. I asked them for a refund since nothing has happened. Please be careful if you want to use them.

I will never use them again. I placed an order for someone's birthday 01/21/2024 and the order was not delivered until 01/29/2024. When it was finally delivered, it was a partial delivery without the note. I have emailed them several times requesting a call just to be ignored. They emailed me on 01/25/2024 and lied to me saying my order was delivered that day. After speaking to the person that received the order I sent another email asking for a refund for the item that was not delivered and the expedited fee. They said they will only refund for the item not received. I WILL NEVER USE THEM AGAIN.

I think this is a scam site.
They've taken my money- but no delivery.
There is absolutely no way of contacting them.
Not by e-mail, live chat or any of the ways they suggest on their website.
Absolutely no customer service!
Save your money and shop elsewhere!

One of the biggest SCAMS I've ever seen. They never delivered my order and I never got a refund. Customer support is only via chat or email, so there is no way you can talk to anyone directly. They never delivered the present but sent me (the one who placed the order) a report, saying that it has been delivered successfully! Honestly, who does that?! So obviously when I started raising questions about refund they disappeared entirely and are not responding ever since.

I have given the company 8 days to respond with a resolution and still nothing. I have emailed 5 times to give an opportunity to refund me but as no response, I am going forth with this review. I paid $58 for a bouquet of chocolate.
Let me quote the description - "we have developed unique chocolate holders that are exclusive to us and our range of chocolates. We've also delivered on the promise to keep your bloom looking 110% super amazing." My friend received chocolates wrapped in cellophane- like a child took $15 and went to Woolworths to buy chocolate and cellophane. Have a laugh at my expense when looking at the photos. It is so embarrassing that a friend received this and I can not believe someone thought this was ok to send and charge $58 for

I ORDERED balloons from this company to be delivered same day. The recipient NEVER received balloon bouquet, but they stated they were delivered and charged my credit card. Live chat was no help. They told me to email them. I have sent 10-12 emails very clearly stating that recipient never received the order and it's like a human is not even reading the emails. They just keep recycling the same message to me stating the order was delivered and then they have the nerve to keep sending me emails asking me to rate them and their service. There is no way an actual human is on the other end. I finally had to dispute the charge on my end with my credit card. HORRIBLE. The worst part, is that my dad, who just finished his radiation treatments for throat cancer, never got his congratulations balloons. :(

Amazing Service! I had ordered roses and a chocolate combo for this valentine's day for my love who is living in Los Angeles, California. The products quality is good. Thank you so much for sending happiness to my partner through your amazing products.

I did not get what I ordered. Was notified the day of that they had to change the delivery date too.
It came 3 days later and I received 10 small balloons for $99.55. It was missing 2 boxes of chocolates.
I was offered a $30 refund but the balloons were worth $10 at the dollar store ( I ended up purchasing the same balloons on the date originally expected so it could be there for the graduation celebration.) The ones I received were the same from a different vendor and even if they were $3 a balloon this still does not equal $99.55. Terribly disappointing especially during this pandemic. I would not recommend.

I ordered three items, two sets of anniversary balloons and one flower. They send me one set of "happy birthday" balloons, and with two other items still missing, they changed the whole order status as "delivered".

This is freaking fraud! And after I report this problem to them, they said they would refund me for the missing items. No heck no, you don't keep the money by sending customers some random sh*t that they didn't pay for!

I ordered 6 balloons to be delivered for Father's Day - 3 latex and 3 mylar with the message "Happy Father's Day" printed on. Only 4 balloons were delivered - 3 latex and 1 mylar saying "LOVE." While the sentiment is the same, I am mostly upset that only 67% of my order was delivered. Not worth $50 for 4 balloons. Company basically told me to pound sand when I finally got through to someone after days of contacting. Be warned.

Website is not user friendly, no phone number,
Try to use their contact page, will not send.
Wish I had read reviews before using them.
I agree with other reviews this is a SCAM!

Tried to send flowers online but when it came to paying an error message advised the currency was not accepted? I gave up and used another company - no issues. Received emails saying items still in my cart, then another email advising the payment is pending. No option to cancel order, have sent 2 separate emails to customer service and have not heard back. Absolutely shocking customer service. I can only hope nothing further happens. Really disappointing all round, website looks like it has been made by a 5 year old, which should've been a red flag from the start. Don't bother, just go elsewhere and save yourself the time, money, and frustration!