Gilt

The return process is too lengthy & you cannot get a refund just a credit. It takes almost a month to get your credit. Do not shop here. They used to be much easier to process a return. Not so anymore. Way to many sites out there that are much consumer friendly!

I had partial refund because a glass of wine is cracked that I purchased from Gilt.com.
I felt some nervous Item is damaged I purchased.
But support center blow up my worrying about that.
I feel so happy for your service.
I love Gilt.com.
Thanks.

The clothing and items for babies is nothing special, even with the free intro shipping for 30 days. It's an outlet store where designers dump the ugly stuff no one wants to buy-so I'm not going to spend $56 on an infant dress that's designer (or no name brand) but unattractive, or even $36 on an outfit that's not cute at all or even good quality-I'll just go to Baby Gap, Tea Collection, or Boden and buy direct. As for baby items, there are no deals-the prices are exactly the same as you would get on Amazon-I know, I checked. Swaddle blankets, towels, bottles, etc. And why would you buy from Gilt when you can't return it, when you can buy the same thing from Amazon and return?

Even though things aren't exactly cheap, they are incredible deals. Just be sure to act fast or you'll be left with nothing but a 'Sold Out' sign. Check out their spin-off sites too, like JetSetter and GiltCity.

The clothes on Gilt are very good and have a good discount on them. But if you order the clothes from Europe the prices are basically changed from dollars to euros. For example if something is priced at 100 dollars on US website on European website the same clothes would cost 100 euros. So it can be rip off if you 're not buying it with a discount.

As a moderate-range shopper, I periodically find deals here (Riller and Fount, Ella Moss, Hunter boots). I'm deducting one star because you really need to know your stuff - prices aren't always the cheapest here. Shipping costs are not great, but it is what it is... (buy another item within the hour and there is no additional shipping - they also have offered free shipping on mobile devices) I recently received a glass item that was broken. I called customer service & they credited my Visa immediately.

We got a credit passed over from buy.com when they purchased the company. It was only $45, so basically we couldn't find anything for that price-in the beginning. Then they started having sales-the money had been in there for over 2 years. My husband broke down and bought a pair of sandals -on sale. The insoles separated the first time they were worn. I'm just so very pissed- the only thing they offered was ANOTHER credit. I wanted my original $45 back. You'd think they'd make an exception in unusual cases. But they have absolutely no room to give a customer what they really want.

Do not shop Gilt. I placed an order over $600, one piece arrived damaged beyond use and the other shipment (most of the order including my dream boots) was lost in shipment! After endless emails all theyve offered for my time wasted and disappointment is a refund. Never again!

UPDATE: After replying quickly to my review, Maureen was quick to resolve this matter in a satisfactory way, which I really appreciated. I do wish someone had stepped up from the outset (then I would have had zero need to review online), but am happy with the outcome nonetheless. Thanks Gilt: youve retained this customer!

Out of all of the flash sale websites, gilt is my favorite. I have probably ordered more than 10 times in the last 6 months and have been very pleased. They typically have better brands than ruelala, ideeli, etc. Also, shipping is very fast (less than a week to deliver.) Once, I received a
Item that was damaged, but final sale, and gilt took the item back and quickly refunded my money. Some recent sales: AG jeans, marc by marc jacobs, red valentino, theory. Tip: log in immediately wheTyn the sale starts. It gets picked over quivkly. If you would like me to refer you, just message me.

First of all I am a daily shopper on the gilt site!
It is a ritual for me to find incredible fashionable items and escape for a bit from responsibilities! Nothing better then shopping.(. Best teraphy at times!)
I am an Italian woman living in laid back la Jolla Calufornia... Shopping on gilt brings me back to shopping experiences I have only had in Milan or New York City! Thank you for that!
Returns and customer services are also outstanding! Gilt group is my very favorite in every possible way!
Grazie e CIAO!

I accidentally bought something through the mobile app that I had placed in my cart by not locking my phone. When I noticed it, I emailed support and asked for it to be cancelled. Within one day I received the confirmation that the order was cancelled. Great!

They don't care if your package is lost in transit. They won't do anything for 20 days. After 20 days they say they will start researching the loss. Then they take their time. They use a company that costs them little overhead to send out packages Smartpost by FedEx. They say just wait it will
They don't Care about their customers
I purchased a Suzy Levian necklace and it's lost in transit! They don't care if your package is lost in transit. They won't do anything for 20 days. After 20 days they say they will start researching the loss. Then they take their time. They use a company that costs them little overhead to send out packages Smartpost by FedEx. They say just wait it will be there this is common. They offer no options to resolve the matter therefore taking no responsibility as a business! Thisnis the worst company I have dealt with. Other places like Gilt exist don't waste your money when its a 50/50 chance you won't get your purchase! Now I was told by the post office a label was created by the original company but never sent as well as the package they gave me a USPS tracking number for tracks a package weighing 7.25 lbs. That's a heavy necklace lol! Not my package! I have spent hours and hours trying to locate a non existent package! And again they do nothing!

Good morning,

I ordered a pair of shoes, (size 8.5 which has been naturally my shoe size for ever) which looked very nice in the picture. When I received the shoes, they were one size bigger and too wide and they didn't have the look I expected. Well, there was not a return label in the box so I had to call and asked for one! Then I realized that you are not even going to give my money back and keep it hostage so I shop again! This is not acceptable. How do you want me to have a positive experience with Gilt? Or recommend your website to my children & friends who like me, do a lot of their shopping online?
Order number: *******
I'll be looking forward to hearing for you,.
Sima Namei

Gilt has a smaller selection than that of other flash sale sites, but the sales are truly wonderful. Gilt city is a favorite, and the items are all great at amazing deals. They do not have a ton of items, because they select the best items only.

I used to get some great deals here, but recently they have changed their tactics. I bought a Diane Von Frustenberg clutch from their site and the very same clutch was cheaper on Lastcall neiman Marcus. So just compare shop before you buy anything from Gilt again. Customer service rep said they do not guarantee to be the cheaper website!

I love my new hangbag! The case is quite safe and has enough space for all of my essentials. Because each pocket is the ideal size for keeping items such as snacks and phones, transitioning from doing errands to attending a meeting does not present any difficulties.

Gilt do not vet their independent suppliers who sell theses watches. Bought a Versace watch V race Chrono for $700 initially priced $1,3000, what a steal I thought! Was shipped a defective watch with a glued CROWN. Just fell off trying to put it on. $700 gone... Gilt won't take it back. Actually have a watch repair professional looked at it and testify it was glued. I'm actually taking this up legally, just thought I should inform everyone about the scamming business Gilt is into. Too good to be true? Run!

Unfortunately, my first gilt order did not turn out as I had hoped. I was shipped an item that was similar to the item I purchased, but not the same. I received a mysterious phone call from GILT the day after I made the purchase. Only thing that I can figure is that they were calling to see if they could substitute the item. Anyway, they said that they would offer me a $30 gilt credit or facilitate a return, so at least they are trying to fix the issue. Plus, I do not believe that the item is a knock off.

I question gilts commitment to customer service given 30 day shipment fulfillment. I feel drop shipment sales with no return policy benefits only gilt. Heck of a business plan but I canceled my membership, I get better treatment from janky ole eBay.

Excellent service from Jessica today. This is the first time i've been invited to rate my experience, but i've interacted with other agents as well and all those experiences have been excellent as well. Gilt makes exchanges and returns easy as well.

Stay away from these liars. Amazing that they aren't stopped by authorities! Scamming people form the hard working money. They make their profits by selling 50%+ fakes and defective items. Just look at the reviews: of 50% bad. They were able to scare me over a fake Creed perfume I paid $360 and can't get my money back because of Final sale. They had the balls to tell me to file a claim with the credit card. Pieces of $#*!. Careful!
Stay away, pay more elsewhere and get what you pay for.

Purchased ans paid for a dress & they said they ran out and automaticallt shipped a totally different item. Meanwhile i had to wait 2 months to get my money back being forced to return the unsolicated item. The worst customer service ever & rudest reps.
Will never buy from there - not worth it.

I recently placed an order on gilt for some food items. When I went to place the order got a message that said it did not go through. I waited a bit and then tried again. I received an email confirmation for TWO orders and immediately emailed the company to cancel one order. Except they refused or were unable to cancel. So I got two orders and I barely even needed the first order. They continue to give me the runaround and are refusing to refund me and now I am stuck with more than I need.