Gilt

Horrible customer service. Promo code for 30% didn't work. Was on hold for 45 minutes and then told sorry. How about 15% off instead. So disappointed... never again

Ordered a faux fur throw on sale. What I received cheap one. Received two broken candles. It has become impossible to return items. Will never shop this site again!

I have ordered several times from the site. My experience was really good! Prices are surprisingly low. Swift shipping. Items were exactly as described. Thanks a lot! I will come back for purchasing.

Very pleased overall with the products, service and customer care. Especially when an item is not acceptable due to poor quality. Great valve, great site.

Final sale well you didn't even try to send close to the right product. Pictures say it all!
Ordered: dynamic innovation labs instant lifting and vitamins
Received: isoyouth luxury skin care

Gilt was easy, fast and very professional. I received exactly what I ordered! My nixon watch is awesome. Also, by far, the cheapest price online. Totally satisfied!

They sell top-brand handbags at low prices. Clear product descriptions and photographs make the website easy to use. Gilt's customer service is kind and efficient, making purchasing a pleasure.

Gilt is hit or miss. I shop there regularly, mostly candles and housewares. Several orders have arrived quickly within 2 or 3 days, while other orders have taken beyond the two week delivery time frame to arrive. This unreliability has prevented me from using this site to buy/send gifts directly to recipients.

Customer service is useless. They make excuses for supposedly 'lost' packages that were never shipped. They answer questions by repeating what you already know about your order. Unhelpful and a little snide. I prefer honest & straightforward answers.

Some products arrive in perfect condition, while others arrive with scratches or crushed boxes, rendering them unsuitable to gift, but still fine for home use. A few times I'd received products that looked different than the photo on the site, but nothing extreme enough to prompt a return or exchange process (which, based on my exchanges with their cust. Service, would not be a mess I'd wish to get into). So far no glass has arrived broken.

Returned my item in July. At that time they hid all the previous orders from your account for some reason so I had to email them separately so they could create a return label. It was find until here although I was frustrated that I could not see any of my purchase records.
Frustration continues. I receive an email a couple weeks later that ~$25 is refunded to my credit card. Hmm... I returned 6 items that are worth ~$200 in total. I have no idea where the 25 came from. I email them about this and they ask me to pull up all the order numbers, return label, and Fedex label. I didn't understand why a customer had to go through this extra job. But if it were to give me the correct refund amount, I was fine so I did what they told me to do.
The email went back and forth for weeks (me having to prove my returns and them kept saying "thank you for your patience and we understand your frustration"). I get a final email from them saying they only received one of three items and have posted $33 on my account.
I returned 6 NOT 3, NOT 1. To assist their process, I had even created a summary of the original price, discounted price of each item that I bought and returned (which again, a customer need not be doing). That list was simply ignored and they still failed to process me with the correct refund. Where is the rest of my money? I don't know... I hope it goes in good hands.

Tried to return a defective blanket that was $225
They do not take back opened items.
I'll never purchase from Gilt as they don't stand behind the products they sell.

Beautiful merchandise with good prices BUT watch out for the shipping/handling prices and the return policy. Also, c'mon Gilt, NO OTHER WEBSITE makes you put in your credit card number before they let you test your coupon code. I refuse to put in my credit card number before I know whether or not I'm going to purchase an item, and whether or not I can use a coupon code makes all the difference.

I ended up using Live Chat to find out that my coupon code wasn't valid (rather than entering in my Visa card number, then the coupon code, which is what the Gilt website requires in order to find out whether the coupon code works). So I did not purchase the item (a $35 throw pillow with $9.95 S/H--no way!) and wasted my time to boot.

Called Fedex and they told me they couldn't hold my package I had to call the sender. I expressed that the office will be closed and no one will be here until Monday. They stated it'lll be placed in a safe place after I said it wasn't safe to just leave a package. I called Gilt just for them to tell me they are still going to deliver it regardless and there was nothing they could do. Which didn't make sense because that's the same thing Fedex said. When I checked the tracking it stated it'll be delivered by the end of the day, I'm very frustrated i spent over $100 just for them not to be able to help! I'll never buy from them again. I wouldn't advise you to buy anything especially if they can't help you!

I purchased an item from Gilt for a gift and was anxiously awaiting its arrival. Upon tracking the package, I saw that it was one day from my house and the shipper requested that the package be returned. I contacted Gilt to inquire where my item was only to be told that 5he site had a technical glitch and the item should never have been sold to me for that price. I was never notified that my order was cancelled. They just took the item back without so much as an apology and an explanation. I now have no gift for my daughter. When I contacted Gikt they had no explanation as to why they didnt notify me that they were cancelling my sale and no apology. They should have offered immediate notification to allow me to buy another gift or offer a discount code for the item they cancelled. Disgusting!

I can find all the same clothes on Hautelook for less and free shipping on all orders over $100. The GiltCity vouchers are also terrible. You can get a better deal from the vendors directly. I ordered from GiltCity this ZUPA soup delivery. When the email for the voucher was not sent after 4 business days, I asked via phone and email for a refund. I was told on 4 separate phone calls and 2 separate emails that I would receive a refund and voila! After THREE WEEKS, rather than receiving a refund, I get the voucher via email. Customer service is abysmal and the prices are not even competitive.

SCAM run by 3 young Irish people (most likely siblings or very close friends based on their dialects) - I initially ordered one time at a time which I never paid over $150 for, and was satisfied for a few months. After my purchases became consistent, both in my ordering and their delivered the requested product, I increased the price per object to around $200. Today had a product delivered to me that they hoped I would like, rather than the sold out ones I had ordered (wrong brand, wrong color, wrong style).

NO COMPENSATION OF ANY KIND for "ERRORS" was given after speaking to "Susan", "Allison" and "Neill", and they made it seem like a big grand gesture that they would arrange for UPS to pick it up immediately and comp the shipping on my next order... That only benefits them, so they can sell them sooner!

Took over a month to get my order and then the bras were poorly made and didn't fit right,
I only got 1/2 refund refund because it would have cost me too much to send back, it came from China.

Beware the site is deceiving, purchased an item by misleading advertisement and now can't return it. It was thousand dollars item. How Gilt can rip-off people like that?

I've been buying from gilt for a long time. But every once in a while, I would receive a USED ITEM! A freaking used item! Like a pair of D&G shoes that were obviously worn before and polished and freaking sent to me. Gotta be $#*!ting me right? Remember how you guys charge 650 for the gucci sneakers when they are only 500 on the ACTUAL GUCCI SITE? WHAT IS HAPPENING TO you $#*!s?

I ordered a Stella shoes through Gilt.com. They withdraw money from my bank account, and 3days later they canceled my order and locked my account. I called the customer service and their attitudes are bad. They told me they cannot provide future information and no reason to locked my account. The reason is cannot confirm the details. When I want to reorder again, they told me out of stock and my account has been locked! WTF? I think this is a wired website and customer service is worst. Maybe this is a scam website. I hope they can refund, my god, if not, I wanna sue them!

Been shopping at gilt for years and never had any issues. I haven't returned many things so I can comment on that. For Mens clothing I think they have one of the better selections.

New EXTREMELY STRICT Return Policy

BEWARE! I have spent over $5,000 with Gilt in the past year because the company has always had good products, good prices, and great customer service. NO LONGER. The company has recently changed its return policy so that there are absolutely no exceptions for returns... even if the item runs too small or too large, or has an incomplete or inaccurate description. No exceptions, which is an inherently bad policy for an online merchant where customers are unable to try items on beforehand.

The only expiration date was for the purchased item. There however was no expiration date on the credit that was being promoted (e.g. Spend $95 and get $95 worth of Warby Parker plus $25 credit on Gilt). So I went ahead and spent the Warby Parker amount within the explicit timeframe and saved the Gilt credit for a time I actually wanted something from Gilt. Any good company, like LLBean, JetBlue, or SouthWest don't have credit expiration dates, and if they did would be transparent and explicit about them. Customer service was unhelpful and said the credit expired shortly after the Warby Parker amount expired. I had hopes for Gilt and am surely disappointed. You can count on me going to Groupon, Nordstrom Racks, and TJMaxx for discounted quality products and services in the future and leaving Gilt in the dust.

I had a problem with an item, Paid $1,000 in a shoe and after wearing for the first time the shoes were destroyed. I wonder if the shoes were real or fake. Called costumer service and they said that I could not return the product. Unbelievable! Last time I order anything in this website. HIGHLY DO NOT RECOMMEND!