Gilt

Everything was good, very comfortable and stylish shoes, delivery was very fast, I am satisfied with my purchases from your store

I've bought a significant amount of merchandise through Gilt. I have not had an issue with clothing but have had issues with their furniture. I purchased two wooden coffee tables (final sale) and immediately noticed they were poor quality. Within days pieces came loose. I decided to fix them myself with a drill and some wood screws.

I should have known not to order furniture from them again but was in need of a large area rug and saw one on their site at a good price. A couple days later I tried to cancel the order. They gave me some story about how the order had already been sent to the vendor and that you can only cancel an order within 10 minutes of when it is placed (another rep told me 5 minutes).

This item had not shipped yet. They said there was nothing they could do for me. I asked if they or I could contact the vendor. I asked that they not ship this item to me. They would not help and told me their computer would not allow them to cancel.

I question whether their responses or excuses were even honest. At the very least they were questionable and they were incredibly dismissive. Their business practices are predatory. What could possibly prohibit them from not shipping something that hasn't shipped (and won't for another week or two)? I have never had trouble halting a shipment from any other business I have dealt with. Why can you only cancel an order within 5-10 minutes? After 11 minutes your screwed then?

If you place an order with Gilt they take your money. This rug cost over $1000. They offer many expensive items on their site so beware, you could lose a lot of money. They don't have a customer service phone number on their site (another red flag).

I suspect I will end up in dispute over this. I will be sharing this story/review on other sites. I will be contacting the BBB as well as econsumer.gov

Today with the Black Friday sales started they have widely advertised all over their website that certain items would be an ADDITIONAL 40% off. Except every time I went to the checkout only 20% was taken off. When I inquired about this through their customer service they said that the total discount given for any item would be $75 maximum. When I explain to them that they've advertised it as an additional 40%off day they said there are terms and conditions. This is completely ludicrous false advertising bad business and completely misleading to any customer. Moreover the customer service are like robots spewing out 'I'm sorry' for the sake of a scripted message.

Additionally I had to call back customer service because when an item was clearly in my cart and had 9 minutes before It timed out; every time I went to check out it had disappeared. Yet when I went back the item is in my cart and the countdown timer was in effect. Once again I reluctantly called customer service, even though they had my file open the guy had no idea what promotions were on, what discounts were being given. Also I must've said belt four times and he kept reply responding with jacket. When I asked to speak to the manager and explained my grievances regarding an item that is no longer available there was no consolation or compensation offered. In addition she to was steadfast in her belief that despite advertisements on the site stating an additional 40% off would be taken off select items that $75 was the most that could be taken off any one item. And though I am Put on a waitkist for an item that is no longer available, should it be available I won't be able to use the current (misleading) promo on it.
Bravo gilt you've created a real loyal customer out of me; not to mention word of mouth is the best advertising.

I had read articles in the oat saying This company was fledgedling I can see why now.
I have no idea why off fifth is even related to this company.

Fastest delivery ever and very cute shoes. Unfortunately, I have to return the shoes since they do not fit. The shoes are much too small.

The order has not been dispatched for over a week. Repeated requests to cancel the order have been returned with vague wording and no action.

Probably the best customer service I've ever had. They are quick to respond, are always fair and go above and beyond to make things right.

Great service and really good quality, I am impressed. Shipping was fast and products were in good packaging. I recommend to buy from this shop.

They sell fake products that's why prices are low because quality is very poor. Prices are inflated to make you believe you are purchasing good

BUYERS BEWARE! I purchased 4 clothing items and after receiving the package decided to return the items due to fit. Processing a return with this company is a nightmare. After printing off my return slip and mailing the package off, I still havent received a refund. I was told since they were purchased by another company (RueLaLa) any orders prior to July 9th are unable to be viewed. No return info, form of payment, or status of return can be seen by myself nor anyone wishing this organization. Also, they explained that I would receive a call back in 3 days so they can return the funds back to my card. I was also told i needed to have my credit card info stored on the website to make it easier. First, I refuse to do business with this company again. Second, if you cant process a return properly do you think I would actually store my credit card in your site? This is the worst customer service Ive experienced from a company that is an app based shopping experience. Taking over 4 weeks to process a return is insane. Not only will I never purchase from them again, I seriously doubt I will ever see the amount I paid for these items. I feel like they stole from me. I should be able to shop, view, and track my return directly from the app all without having to speak to someone, hence the term online shopping. Now i have to wait for a call back in 3 days so that they can research my return. This is the 2nd time Ive called without any follow up from them. If i cant answer, I have to call back and give my card info for the credit to be processed. I am beyond furious and appalled at their business model. It should not have been this difficult. All i want is my money back.

They use FedEx and packages get. Also ship to the wrong address and they don't care and won't help. I would give it zero stars if I could.

Why does it take so much time to receive a responce from gilt.com? It is not the right tactic to sell their cloths. Be more carefull!

I love Gilt. I just order a watch from them. I looked up the designer's name. And it is very real. Just stop, please.

I Ordered a belt and cancelled seeing 30 days MUST HAVE IT SCAM, I called them money will be back to my 8-10 days, its been 30 days no Money and no one takes my call now. Still waiting.

I feel that my furniture was too expensive for such little refund. I would rather have the refund on my credit card and not on Gilt account.

Great brand, good variety of shoes at reasonable prices, good and very helpful customer service, fast delivery also good

Its a best option to shop online. Easy ordering and payment process. Fast working and secure to use website.

Like many other reviewers, when I contacted customer dis-service, all I got was the rep VERY SLOWLY regurgitating what was on the website. No help, no answers and NO resolution.

Customer service is worse than bad! No response worth anything other than a canned-response. No definite answer to questions.

I will never shop at Gilt again. There return policy is misleading and there is no one to speak to for international orders.

Returns for credit minus shipping only. Forces you to spend more on Gilt. If it's returnable then it should be returnable for more than store credit

Fast response to customer service need; immediate resolution; easy to work with, friendly and to the point messaging...

My order was placed and said to be shipped wķs ago. I still haven't gotten it. It's my first and last order.

It takes weeks to get orders. It is legit and the return process is fast and easy... but if you need anything now... forget it.