Gilt

Worst customer service ever! They sent me two of the same item, double charged me, and refused to let me return the duplicate item.

This was first time ordering and I was very satisfied with the the quality of the items I received. I would definitely order from them again.

Got the Mac overload and it was warm and ready also had great customer service and had refills on time

I can't say that the quality is really high. Honestly I thought that it would be better for that price...

Haven't had any issues with them. Items are out quick any problems are handled quickly and they are generally great to work with.

It is convenient to shopping with gilt, it is easy to find items I am looking for, and the service rep is helpful and respond quickly. Love it.

I have purchased two sets of two macchiato cups and now i understand why final sale. Two of them are broken.

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Exceptionally friendly helpful prompt service Andy is awesome. Purchases were more than satisfactory. I will be back

Louise gave excellent customer service, ensuring a prompt and satisfactory solution to my problem. Great work, Louse - thank you!

I purchased a Christian louboutin bag and paid over 1200. 00 to find out its fake after using it for 4 months!

They sell fake designer purses. Be cautious! I bought a YSL purse and the suede already wore off after 4 months

Impossible to find anything... discounts are terrible and return possible got so much worst. Everything is non-returnable. Runaway...

Terrible customer service, no refunds and very long delivery times. How is this site still in business? Stay away from it!

I received fast, friendly and effective customer service. Great experience. Unfortunately, you have to pay for return shipping, so rated 4.

Gilt still has such great stuff! Customer service was fast, courteous and accurate. Can't ask for better.

Buyer beware. Read the fine print carefully before making any purchase (perhaps, have your attorney look over it). They are scam artists.

In my opinion I really think that (GILT'S), has the best prices in town. An, the most beautiful clothes, shoes and other items.

I will never shop here ever again. Here's the story. I placed an order with my old address rather then the new one. My bad, but I contacted them literally directly after I placed the order. Chat and phone were both unavailable so I sent an email which claimed to have a 24 hour response time. After several days went by with no response I sent another email rather then call, as I would always get around to emails late at night. I received a vague robotic response telling me that they can't update the address nor can the order be cancelled. I called. I was told that they would try to reroute them. After no update I sent another email asking if they were able to reroute them. They apparently were not able to. I doubt there was even an attempt. They said I would need to call FedEx myself to arrange a pick up. I called FedEx. I was told that I could not reroute the packages or even pick them up without the release of the sender, Gilt. I explained the situation to the woman at FedEx but she was adamant that Gilt needed to call and authorize the release of the packages to me. I was able to place the shipment on a vacation hold while I got their approval. Except for I didn't. I called Gilt again. I told them all they needed to do was call FedEx and release the packages to me an I would happily pick them up. I was told they would do so by the end of the week. After no response, I emailed them and was told another 3 days. Three days later I sent another email and was again told to give them another 3 days. It has been more then a week since the last email. My vacation hold expired and since things didn't end well with my landlord so I didn't want to contact them, I ended up having to drive to my old building and sit outside until an old neighbor showed up to let me into the building so I could get the packages. Gilt Groupe is seriously the worst!

I am so disappointed. From my experience, if nothing goes wrong with your order, you should be okay. If any type of issue occurs, you will regret ordering from this site.
I really like the style of the furniture at GILT. My first order was a cracked glass top for my table that I was satisfied with. I decided to order from GILT again and wanted to get an end table. The wrong order was put into my cart. Right after I had checked out I noticed it was the wrong item. I contacted them immediately to cancel the order (their cancellation policy is 5 minutes after the order is placed) so I could get the item that I had actually wanted. It took them 2 hours to get back to me. Dylan, my customer service rep, told me it was too late for customer service to cancel it. He told me if it had not left the warehouse the delivery team would be able to cancel it. He said I would be contacted within 1 business day. This took place Saturday. I was expecting a call or email today, Monday. He also gave me a link for a live chat. I contacted the live chat team today. Cian, the live chat rep, told me it would take 3-5 days for an answer. I definitely feel like I am getting the run-around with this website. According to Dylan is a time sensitive situation and there is no urgency.

Update:
They sent me the table via FedEx even though I paid for in home delivery. I found a number to call. When I called the number I was finally helped out and they sent me a return label. The package arrived back to GILT in the beginning of December. Just today I had to contact a live chat to ask about the status of my return. The lady told me she processed my return. I asked if she had credited my VISA, she said she did. I got an email stating I had store credit a few minutes later. I checked my bank account and not only did she not give me a refund. She charged my card another $453. I am now owed $907! Words can not describe how mad I am.

I placed an order at the beginning of May and delivery should have been between 17-24 of May, waited until the 24th and no delivery. I called to see what was going on they said something was wrong and my order and was not processed, someone dropped the ball there, they fixed it I was told and in two weeks I would receive my order, remember almost a month now. Two more weeks go by and still nothing. Call again and the detective specialist finds out that they are on back order in the meantime they are selling the same items online and shows that they are in stock. A few days after I receive an email to rate the delivery service, worried of what could have happened (I was supposed to receive a call to schedule the delivery and I had not.) I called back to see WTF is going on. Im now told that my items are on back order for another 75 Days. I have purchased in the past special order items that took 6-8 weeks so I didnt mind waiting, I just wish I was told from the beginning. Something doesnt feel right about the whole thing thats why I decided to write this review hopefully helps someone that is shopping, because anything you can find here Wayfair, All Modern probably already has it at the same deal or maybe even better and more important they have best customer support you can find anywhere the best I know that from experience. STAY AWAY FROM THIS PLACE.

Order a perfume, was so excited
Delivered today and I'm so disappointed it's a knock off
Trying to return

I purchased a bed and two dressers on Oct. 5th. The manufacturer alerted Gilt that the bed was on backorder but they didn't tell me until a week after I purchased the unreturnable items. The dressers were not on backorder but they lied to me and said they were to avoid extra shipping costs. I caught them in a bold faced lie so they finally gave in and shipped the dressers last month. The bed, now 4 months later is still not here. Their shipping company lost the bed and Gilt has wiped their hands of it. They won't give me a refund and I spent well over $3000. I changed my entire room to match these items and now I have half of a set I can't get my money back. I filed a Better Business Bureau complaint and they LIED again and said they spoke to the shipping company and they will schedule a delivery. The shipping company said they just spoke to Gilt today and that they still haven't found the package and therefore cannot schedule a delivery. And to boot, the item number now says it's half king bed parts and half queen parts. Gilt said they don't know if that's really true or not and can't do anything about it. I'm still sleeping on the floor and Gilt has done nothing to help. They have the worst customer service ever and most of the time it takes 45 minutes or more to get a live person. SAVE YOURSELVES AND NEVER USE THEIR COMPANY. EVER. SO MANY OTHER GREAT SITES OUT THERE LIKE WAYFAIR for home goods.