Global Industrial

If you want an awful customer service experience, this company is the one for you. Item I'm shopping for is $249.99. Elsewhere including manufacturer the price is the same with free shipping. Issue is it's currently backordered everywhere except here. Went to purchase and the shipping cost is $192.99. I queried with customer service and their response is it's due to the item being 20 lbs. We're talking about a recycle and trash bin. Don't bother wasting your time shopping here...

I was searching the internet for Moldex Glide foam earplugs. I was able to find them on some different website but Global Industrial had the best price and free shipping two things I look for when ordering products. Shipping was very fast and efficient. They use UPS and it was delivered directly to my porch unlike places that ship shore post which I hate because it adds extra days to the delivery. Tracking was also excellent I knew exactly when it left until the time it was delivered to the porch all the details complete and texted to me. Give 5 Stars to Global Industrial everything about them was great and I am sure I will be ordering from them in the future.

Had to wait 20 days to find out my order was out of stock and I would have to wait a month or two for possible delivery. During the 20 days I constantly asked what was going on and had no answers because they couldn't communicate with the warehouse. Its clear they do not care about the people buying there products. Also the people we have to communicate with are rude and clearly have no idea whats going on

I have an account with Global Industrial and was extremely irritated to find I could not update my own billing address without calling customer service. Even though I was logged in to my account there was no "Edit" button for changing the billing address. Funny though, there was an "Edit" button for changing the shipping address. After 10 minutes on the phone with customer service who said they had to create a new "record" for me to change my billing address I was thoroughly frustrated. I kept asking her to please update the billing address with the new shipping address that should clearly be visible from her end. She told me she was not in "that screen" and could not see my information. I told the lady who was speaking to me that I would be closing my account with them. She replied that was was my choice and we hung up. I ended up purchasing the product I needed from Uline in about 1 minute. Global Industrial needs to make things easier for their customers!

We bought two large fans for our barn. When they were delivered the the boxes were all beat up. When we opened them there was nothing to protect the cages, so they were bent and the welds were broken. We contacted customer service and they sent another and credited us for one. My husband told them that they needed to use better packing so they would ship better. They did not do it. So the delivery was a repeat. We have been waiting for them to pick them up but they told us to just throw them away.
Most of the people have been a bit of a smart $#*! and short to be understanding.

Terrible to deal with. Ordered a portable shelter from global.ca for $2196... that wou8 be shipped out in 5 to 9 days. They had trouble processing credit card... so received an email asking for info againso they can ship out asap, right after the processed the payment. An our later I get a email on shipping change. Stating that do to demand of product they don't have any in Stock in Canada or the usa and they would had no idea when the factory would make and ship another one and they would update me when they do. So naturally I wanted to cancel the order when I got no response to email or phone call about getting a straight answer on timeliness. When other companies have them in Stock. Fighting to get money returned. Fist and last experience with this company...

I ordered some file cabinets in January and was still waiting for them to ship after a month. I then called and was told they couldn't be delivered due to weather. I called each week for another month and always had the same status. I then cancelled the order. After another 3 weeks they shipped the order that I had cancelled. Its now April and I'm just now receiving a credit, not a refund, minus the shipping charges. I'm still dealing with their customer service to get the full amount, in refund.

Horrible system if you need to return an item. I called and got an RMA. I followed the instructions for the return. They first claimed they did not get it, however after I sent the signature confirmation they could not deny. Then it took over 6 weeks and a law suit threat to get the refund. The amount they refunded was short a few bucks also. BEWARE. They are just a middle man. Find the MFG and buy directly, as this company will suck your life away to get things right.

Paid $100 for a container, it came without a lid. Then I had to pay $60.00 for a lid. I am furious. The picture showed a lid. This is the worst rip off of my entire life and I am 65 years old. Don't buy from this company. Such a rip off. Horrible.

I bought the metal shelving, and the bolt-holes at the 4 posts were drilled with different distances. This made the shelves tilted and bended after screwed, and not all 4 legs were touching the floor even all the posts were the same in length (posts were bended when being screwed to bolt-holes with different distances between one post and another). The difference was so obvious that lower shelves tilted half inch. Email to customer service was being ignored.

I purchased 30 trays from this company for my students desks on 8/29/2015. I paid for these out of my own pocket. After receiving them, I called them to have a return slip sent because they had sent the wrong sized trays. The gal at customer service actually argued with me and told me the trays weren't too far off. What? I ordered 10 1/2 x 13 x 5 and was sent
9 x 10 x 6 and they wouldn't even fit in my student's desks. After waiting more than a week and receiving nothing, I contacted them again and I was assured it would be taken care of. I still have heard nothing from this company. I needed these trays a month ago when they were ordered! At this point, I want an immediate refund so I can order elsewhere and then they can send me a return label at their leisure.

Bought a $3200 chain hoist. It didnt work when we recieved it. Took almost three months of emails before they had me take it to a local service center who then had it another couple months. Picked it up only to find out it still doesn't work properly. Global refuses to help and says its up to the service center. I can understand that, but for Global to say now (after they lagged for months), its out of warranty, is a failure on their part. Our company has averaged a few thousand dollars in purchases each quarter for the past few years. We will absolutely not be using them in the future.

This company is stating that our filters are non-returnable that they were custom built for just for us... How convenient. Don't make a mistake if you are trying to source filters, because they will not take them back even if they have never been used. Find a company with a better return policy if you are a company who needs filters. Customer service goes far in this world and for you to not accept back filters that have never been used is a scam and now my small business is out $1,300.00. Oh and on top of being out the money I placed the order in June and they did not arrive until August, so don't expect your items to come in a timely fashion. My advise DO NOT BUY FROM THIS COMPANY!

I ordered four of the Fantech Metal grills from Global Industrial in Richmond Hill. This item evidently is shipped directly from the manufacture in Kentucky. When it arrived I found it didn't close and lock to prevent air flow. I called same day March 11,2021 to return the items knowing I would have to pay shipping back to Kentucky. I was told by Global Industrial that they would have to contact the manufacturer and they would email a return label to me. I have followed up numerous times and it is now March 22,2021 and I have still not received the return label. I highly recommend not buying anything from Global Industrial.

Poor service. I was simply explaining my problem and the customer rep kept trying to interrrupt. I giggled b cause she would not stop trying to cut me off. She told me to calm down lol, I swear I wasnt even upset! So she started getting pretty agitated, boy was she pissed when I told her to calm down lol. This business is a scam. I got 3300 in credit through thier own website, the card has the name of thier business attached to it, but you cant use it lol, and then when i want to split between cards they acted like i was a homeless person outside of walmart lol! What is wrong with these people? I cancelled the card immediately as i TRULY think they are scammers, CALM DOWN KAREN