Global Industrial

My company purchased one item from them several years ago, and they've been calling ever since. I've asked them multiple times to stop calling. Last week, I asked them to put us on their DNC list, and now they're still calling me again this week.

The item we purchased is fine, but I wish I had bought it anywhere else so that I wouldn't still have to talk to them every month years later. I've made it clear we have no need for their services, I've asked them to please stop in every way I know how. At this point it feels like harassment and I just want them to stop wasting my time.

So I ordered the wrong sized trash cans and wanted to return them. I was sent a letter requiring me to ship them back within 15 days, which was fine. Until I received an email from Valona Vanderpool 2 days after I submitted a request for a refund saying I needed to fax her a form for whether or not I was returning the item. I emailed her 3 times asking if it needed to be a fax with no response. So I faxed it multiple times with no response. Turns out shipping for each box was going to cost more than I paid total. So now I have 12 trash cans that I don't need. Buy from Walmart or Home Depot or anyone besides these people. They suck.

Heed my warning... Do not order anything from this company! I ordered items for our neighborhood common areas and 1 week before it was supposed to ship, got delayed. 2nd time delayed again. 3rd time they canceled my order. These people suck!

Purchased a table went to return it within 30 days like new condition. Box was not in good condition to return the table so we threw it away. Now they will not take the table back cause it is not in the original condition. However, when I called the customer service rep (2 of them) told me I did not need the original box that I could return it. I requested the RMA number and it was declined due to the original box was missing. Our company will not purchase from here again. I would advise that who does purchase from them keep the original box no matter how mess-up it gets with shipping.

Maybe someone can answer as to the reason why Global Insustrial can't change a ship to address or cancel an order but i think that is so ridiculous!
I placed an order within 24 hrs and cant change a ship to or cancel? I have never encountered this before, is this normal?

I ordered some material from these idiots. They instantly Billed my Credit Card and sent me an invoice. They claimed that it shipped. The invoice contained a UPS Tracking Number, In checking this UPS Tracking number, to this date 3-23-17, it still shows the material as never being picked from the warehouse to ship. After several emails trying to get correct information (which I never did), I told them to cancel the order and filed a Fraud Claim with AMEX to stop payment. After several days, I find that the package was delivered to the wrong location, using the wrong tracking. Again, the one on the order still shows it sitting in the warehouse. I cannot get these idiots to come pick this garbage up, and like I said I have already purchased from another vendor. These people are HORRIBLE and I would recommend that you go elsewhere. First and last time I will use them. I have also suggested to our corporate people to never use them and Black List them.

I purchased a Global Industrial TM Auto Walk-Behind Floor Scrubber 20" Cleaning Path, Two 115 Amp with 1 yr warranty and purchased a separate 3-year warranty. After 13 months the batteries died. I called for the warranty info and they said the batteries weren't covered. I had to purchase two batteries for $800. Got the batteries going and now it's not sucking up the water. I called the company for some technical guidance and they won't talk to me because the 1 yr warranty has expired. Apparently, the extended warranty we purchased from them is actually from a third party. They never gave us any warranty documentation so I AM AT THEIR MERCY as to what the warranty covers.

Probably one of the worst transactions I have made with a vendor for our work products. I read the reviews and figured I only needed 1 item, how could they screw up 1 item? Well they did. They sent me the wrong item, so I called and told them. They asked for pictures of the item so I sent them. The next 2 days I got emails from them asking for the pictures. I sent them the screenshot of the original message 3 times now and they are still saying they haven't got them. They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. Pick another company and dont look back. Seriously they are horrible. Their people who work there are rude and have zero compassion for their screwups

I ordered a medical device that was backordered and the purchase was cancelled without any explanation or followup as to why. After contacting customer service, I was advised that due to it being backorder the papypal charge was cancelled. I would have charged to another source. Why was I able to order knowing that a backordered item with PayPal had this issue? Checks need to be put in place to not allow PayPal to be charged on backordered items-siren I was told PayPal has a 5 day term. Item is now 15 dollars more and my original purchase price was denied by management. Item is still available for purchase on line. They did not want to honor original purchase price since they will make more money. Also, website specifically indicates I cannot cancel or return item. Truly in favor of vendor. They just lost a major account purchaser

HORRIBLE SERVICE. HORRIBLE. I will NEVER recommend any business to this company! I would rather pay $100 more on a product then deal with these guys again. I ordered some dollies in February and had to stay on them to get my product by the END of JULY that I already PAID for folks. Yes you read correctly. THE END OF JULY! Packages came in busted open with missing parts, our company should have been reimbursed in full. They lost a lot of customers through this transaction for sure! I do not write a lot of reviews but this was SO BAD and SO POORLY HANDLED I just needed to warn some people. Spread the word.

I placed a small order on 8/9/18 (3 desks and 2 partition pieces). 3 weeks later I received the "complete order ONLY 1/2 of it was missing! Desk tops with no legs, no partitions etc... on 8/29/18 I called them to advise them of this on 8/30, I called again because there was no confirmation of follow up and AGAIN had to ask for a correction to this - I was told the order would be rushed. Today is 9/12/18 STILL WAITING! Numerous phone calls later over the last 1-1/2 week gets me nowhere... HORRIBLE!

As a business and non-profit organization, I purchased four tables from this company, which including shipping, cost us $1275. We received the package through FedEx freight and upon opening the box, I received a damaged table (corner was completely busted with wood that was chipped off). Not sure if it was Global Industrial's fault or FedEx's, but regardless I asked for a replacement and they complied. They expedited a replacement table, only to discover upon opening the box that the table they sent was also damaged with a noticeable scratch and dented table legs. Flustered, I interacted with customer service and the best they could offer initially was a partial credit of $83, which is laughable considering not the amount I spent, but the time it took out of my schedule to deal with these issues. I asked them to reconsider and meet me half way by refunding half of what one table costs (which was $262, divided by 2 so about $131), and the best they could do was $90. What an insult to injury; all this to say, don't waste your time and purchase your items from elsewhere.

Ordered a work bench from Global that never arrived. Shipping company missed 3 appointments and then would not answer the phone. When I contacted Global, was told nothing they could do about it.