Goldstar

I placed an order for a voice over course that did not take place at all. I contacted the company that did the orginal post but no one answered and sometimes someone would pick up the phone but say nothing. I finally got fed up and emailed Goldstar who still hasn't responded to my complaint and all I want is a refund for services that was never rendered. Strong advice to anyone, stick with groupon because at least you know the services on their site is real and you can speak to a live person if needed.

I purchased a ticket for an event, and within a few days, the pricing significantly went down. Goldstar would not issue a credit. There's no way to see your credit amount in your account by logging in. You need to email them to provide you with a code for your remaining balance, and it's up to you to keep that information stored safely until you're ready to use it. Their website is no longer user-friendly with detailed account information.

I purchased tickets through Goldstar last month to see Bernadette Peters in Pasadena. Upon receipt of the tickets I noticed they were much further back then the seating chart on the Goldstar website indicated. I notified their customer service and they confirmed the seating chart was wrong but stood by the seats assigned were correct because they were what had been intended to be sold. Several days later I checked their website and they were still falsely advertising the location of the tickets. As this was in essence a bait and switch I asked that my assigned seats be changed closer to the original section I was led to believe I was purchasing, which I had confirmed on Ticketmaster were available, or to refund my order. They did neither and stopped responding to my emails. I would not use their service but if you do, be sure what you were sold is what you bought.

Customer service rep was rude and people there don't put their customers first. Plus a service fee on top of the "discounted" ticket? It's better off buying through another source! No more business for them!

Well after reading all these scathing reviews, I wanted to weigh in. I've been using them for 5 years or more now, in the So. Cal area, and have nothing but good experiences with them. And customer service, when there was a rare issue, we're absolutely marvelous about refunding and being responsive. Thanks Goldstar for some great opportunities!

Usually when I tried to buy tickets on the app it takes multiple attempts before I'm able to complete a purchase. There always seems to be some step in the process that doesn't work. There's no customer service number and the email response time is very slow

Thank u Goldstar... so much! A huge compliment about yr
Efficiency, care, and appreciated customer and client concerned assistance!
Ronnie was great in helping the 4 of us get tickets after we had problems! Let alone, THANK YOU for the fantastic priced events!

Goldstar is a great resource for discounts to local events, shows, tours, you name it. Tickets on Goldstar are usually much cheaper than normal prices. I also think the website itself is well done... it's easy to use, straightforward, and well-designed. Love it~

Red Velvet easy cancel is no longer easy.
App says easy cancel available but it triggers error message.
Emailing customary service goes back and forth without actions till deadline is reached.
No telephone number available to cut through the BS.
Goldstar used to be much better.
Losing money or getting greedy?
Buy tickets from your venue direct and know where you are sitting.

Thought this was a discount ticket website. I bought two tickets from the site for $80 total and went to the theater to pick up the tickets at will call and the printed price on the ticket was $8 less per ticket. I emailed Goldstar to ask for a courtesy credit towards my next purchase and they denied it. Really disappointed in their customer service.
Their website says "Get access to big savings with Goldstar-member exclusives like Rush and Roulette" and the owners statement "providing responsive service, offering more event choices, delivering great value, sending reminders of upcoming events, following up after the event to make sure things went well, and always looking for a way to help, to say yes, to remove the barriers to our members getting out of their homes and into venues to see great show"

What a bunch of hot air - BS!. Thanks for ripping me off Goldstar.

I purchased tickets advertised as $14 each, they ended up being $17 without any explanation. Then two of my guests were unable to attend and they did not let us reschedule the reservation for the next day, even though that event had tickets available for the same price and it had only been an hour since I purchased the tickets. Ripped out of $80, should have just bought them through the company instead of this third party mess.

Folks beware. Purchased 2 tickets online with CC to Hairspray performance in San Diego for 11/16/21. When I attempted to access tickets prior to the performance, there was no record of purchase either on Goldstar or Ticketmaster. Could not contact customer service by phone and am still waiting for an E-mail response. I have already filed a dispute with my CC. We will see if I can get a refund. I have wasted so much time and effort and have yet to see any refund. Absolutely unacceptable! Caveat Emptor!

I'm still b waiting, it's been 2 weeks for a refund on a cancelled by the venue refund. I just want the money refunded to my account. This is taking easy too long. There's no phone number to call them. I'll never go thru them again.

Like the one star says Doesn't get any worse than this. Bought tickets on Groupon- Called venue and was assured seating was available where one could eat. Arrived- not the case. Venue apologized for mistake, ok no big deal. Emailed Goldstar right away- as in half an hour after we had left, and just asked for the ticket price to be refunded. Was told that plenty of seating in sight lines was available- which may be, however when we were there, it was reserved. As i asked the person seating us- reserved. But not for me. Right? And yes. Reserved. But not for me.
Anyways-This is actually the first review I have ever made.

While Goldstar has a no refund policy, it is clearly stated refunds can be made if something is out of the users control. Well that happened. I contacted Goldstar and no consideration for this was made. Requested to speak with a manager, and my request ignored. First and last time using. $50.00 lost.

Groupon has a two people $55 deal NO SERVICE FEES!

I should have just booked with the web site!

I don't see any reason to use the site in the future...
$6.50 service fee... Wow that's a lot of $$$ for a $27 ticket!

Saw their ad for Monet tickets in Chicago for $23.99 per ticket for Mondays, Wednesdays and Thursdays through September 25,2022. Paid that plus $4 per ticket but only received discount codes and no tickets. Then I had to pay more to get the actual tickets... a total of $51.97 per ticket. What a scam!
Do not use them! Totally deceptive... hoping to help people avoid this company...

They lie about pre show cancellations. Site specifically says the don't believe you should loose your money if your plans change. But they lied. I emailed them hours before a show when my wife got sick and they didn't email me back until after the show started and said too bad.

Purchased tickets for the Daytime cruise and got there only to be told it was oversold so we would not be able to get on. I requested a refund and got the run around. Several emails responses always from a different person.
They made it seem like they were waiting on the Marina people to issue the refund but I spoke with the company rep and they told me Goldstar collected the money and therefore are responsible for the refund. Also we never used the tickets so only Goldstar got paid.
Still waiting on my refund. I've read some good reviews but I don't know if they are legit. BE CAREFUL!

I used Goldstar events. The customer service is horrible. Buyer beware of the return policy. There is none yet they will not refund your money! No matter how much time you give them in advance. I bought Circus tickets and they had time to change the name at the venue but not enough time to request a refund. I find that just a little contradictory.

This is the second time we have purchased theater tickets from GoldStar and there won't be a third. What may seem like a discounted price is because you get side seating/obstructive view seats. Since you can see or select the seats before you purchase, you're stuck with what they give you. In these days of COVID, we found everyone in our row had purchased from GoldStar and were upset that we were shoulder to shoulder. Fortunately the theater manager found other seats. Won't trust GoldStar again.

Unfortunately I read the reviews after my bait and switch experience with gold star. I was charged fees per ticket which would have originally been $73.50 for 3 tickets now at $90.75. That would have been more than if I had bought the tickets myself at the events.
One of my friends could not attend that I asked for a refund for one ticket but was denied.
Here's my bad review and I contacted my card member services to cancel payments and write complaint.

Just left my meal I paid for behind after 4 bites and walked out of another Gold Star never to return to another one again... Tired of paying 6.50 for a plate of spaghetti and cheese with a dollop of chili and having the idiot that manages or owns the place try to charge me extra for something I already paid for and didn't get... It just happened on 747 just North of 275 and there have been a few others in the past too.... I've never walked out of a Skyline feeling like I didn't get what I paid for....