Goldstar

The terms and conditions of the vouchers I got off this site are horrible. I got the Newport Landing's Holiday Cruises vouchers, where I have to reserve my spot with the cruise company.

Although I paid for the peak hour tickets, they only let me choose from either 6 PM or 7:30 PM, 2 out of (around) 12 time slots available per night.

Since these are peak hours, they are always sold out, making it impossible for me to redeem them. I finally gave up and bought another set of vouchers from Groupon, which cost the same but with better terms and conditions (5-8:30 PM).

I have to assume the cruise provider (Davey's Locker Sportfishing) and Goldstar purposely make it impossible for buyers to redeem these vouchers.

I saw EINSTEIN at the Santa Monica Playhouse recently and it was one of the best performances I have ever seen on stage. Jack Fry's was extraordinary as Einstein.
I was riveted throughout the entire performance and will most definitely see it again.

G. Michael

Very interesting trip back to the 18th century.
Educational and really interesting tour. History comes alive with Bruce comfortably taking us back to and through the 18th century. Bruce, the tour guide has so much interesting information to impart and he does it so effortlessly. It feels like you are learning from a friend. Initially, I felt that 3 hours might be a bit long but it was over, all too soon.
The description of the tour should be updated - you will see a lot more than promised and be pleased that you did.

I bought a ticket worth more than $ 100 on the Gold star website. I bought a ticket for a musical in New York City, but when I received a confirmation letter, it turned out that it was New York State and Musical was in another city. As soon as I saw the error, I immediately wrote to Goldstar in support and asked to return my money and cancel the booking for the ticket. I was denied. Gold Star suggested that I just sell my ticket to someone. This was very bad news for me and after that I do not recommend anyone to use this site. Because Gold Star will never enter your position and will never help you humanly.

I purchased tickets to Hamilton in Miami and went last night. I just found out that Goldstar charged more than the tickets were selling for at the Venue even though they advertised discounted tickets. BEWARE!

I purchased 4 tickets for an upcoming event about 2 weeks ago. Just this morning I noticed that I had requested the wrong date (2 day event). I'm new to Goldstar and was not sure if anything could be done, typically you have to wait 24-48hrs before getting a response. I sent an e-mail to Goldstar's customer service team and within a couple of minutes I received an e-mail stating that it would be taken care of... within 10 minutes I had an e-mail confirming the refund and one directly afterwards with a nice memo with a confirmation for the tickets on the date requested! I cannot wait until after the event - stay tuned! I have not seen customer service like this in a while - well done!
Sheils

They don't support the arts. They take your money at "discounted" rates only to slap on a multitude of fees that end up costing more than the ticket itself. They offer no refunds or changes so you're forced to lose out on money if you simply can't attend the event. They don't have a customer service phone number (RED FLAG) and seldom respond to email inquiries and questions. The customer service is horrible, the fees are horrible, their policies are horrible. They aren't supporting the arts, they're ripping off the arts.

Please do not buy tickets from this company! I purchased tickets for my mom's birthday and unfortunately they were canceled due to the coronavirus. When purchasing the ticket it specifically stated that there would be a refund if the show was cancelled. When I asked for a refund goldstar sent me an email stating that the refund was "store credit" meaning I could use the credit for another show. If that was the case then they should have specifically stated that when people are buying tickets instead they lie about providing full refunds due to cancellations in order to get your money. They have no number and all customer service is online. Please buy your tickets elsewhere.

I was a little nervous after reading some of the reviews of buying tickets on this site. So far I have done it once and I had an amazing experience. I bought a ticket for "Cabaret" at Olney Theatre for about half the price the tickets were originally selling for on the site. I didn't get to choose my seats but then again what did I expect for half price. Great show and easy ticket buying experience.

The only thing is that I didn't get the tickets mailed to me, it wasn't an option. The tickets were will-call. Otherwise no problems what so ever.

I hate my experience with goldstar. I felt cheated on!
The seats where on forth floor and they were no actual theater seats. There were horribly made bar stools back of all the rows. In addition, my friends who bought the tickets with us were seated so far way. The whole promise was to be seated with my freinds and that didn't happened. I paid a good price of $69 to be seated very far, on dinky chairs and far far away from my freinds. Horrible experience and I won't buy any tickets from Goldstar anymore.

I have used Goldstar to buy theater tickets and have always been pleased with the seats I have received. Since I am handicapped, I have emailed the Goldstar Help desk and described my physical limitations. Each time I have done this they have responded by email within a couple of hours, contacted the venue, and then notified my whether or not the venue would be able to meet my needs. The last time I did this they notified me within three hours that my needs would be accommodated by the venue. I love Goldstar!

Used it for the first time this week. Went to the will call window for the event. We showed our confirmation letter to the person. To our surprise we were told the event was sold out and they didn't have our reservation. Won't be using it again.

I bought tickets to Kings Hockey on Goldstar. They promised to send the tickets in an e-mail that could be downloaded. The tickets never showed up and I sent an e-mail to them asking for help an hour before the event and they didn't get back to me until the game was almost over. I have all my e-mails and can prove that I did not receive the tickets. Proof that I went to the venue to try and pick up the tickets at will call and e-mails showing the time I contacted them and the untimely response from them, I asked them to give me the date which they said they sent the tickets and they could not tell me and they refuse to refund my money or compensate me. Will never use Goldstar again

Oh the glory of living in a large city with a wealth of cultural and entertainment offerings. And what fun it is to get tickets on Goldstar, affordable and easy with the best reps and service in the industry

This would have been a really nice event (Knicks, MSG) but unfortunately we arrived to the event realizing that our group was sitting nowhere near each other and in fact were in completely different sections. We followed the directions posted on the website exactly as stated to use the link provided to sit as a group. There would be absolutely no reason for us to purchase these tickets if we could not enjoy it together. As stated on the site... "Also, you have the option of letting your friends buy their own tickets and sit with you. Just send them the special URL you get when you buy your tickets and the seats they buy will be grouped with yours." this however was not the case for us. This is not my first time purchasing tickets from this site and I am highly disappointed and embarrassed by the way things turned out after I recommended their services to my party. This will be the last time I use their services.

I've used Goldstar probably a dozen times, and have been extremely satisfied with the results. I've found great venues and amazing deals consistently. The few times that I've had a question, they've answered it immediately. Recently I bought my wife a ticket to an event, but at the last minute I realized my name was on the will-call and not hers. I emailed their support service in the middle of the night, woke up to their reply telling me to just email my wife's name and they'd make the change and resend it. I emailed them back, and got a reply with the new tickets in less than 5 minutes. I recommend Goldstar to any of my friends who want to get out and do something new, and don't want to spend an arm and a leg to do it.

This is probably the first and last time I'll use Goldstar... I have been using others such as Groupon, Living Social and Amazon Local Deals and refund policy have been very clear and specific compared to Goldstar.

**Updating my rating as Goldstar rectified my issue. Specific refund policy is still needed for each event.

Charged me for 2 tickets $148 to Knott's Scarry Farm and never sent them to me never sent them to will call either. I tried calling and no one answers the phone. I wrote 3 emails and no response. I lost my money and my kids were unable to go to the event. Fraudulent Company! I reported them to the FTC.

This was one of the most horrible experience I had and they kept telling me that I had to do this and do that and I did everything they told me and then they email me back and tell me that it is a security issue. Really

I purchased tickets from Groupon for a May 12th Mothers Day Concert at Barclays Center which listed the sections and rows. However, when I looked in my groupons, it said the tickets were "will call" by Goldstar. Now that's some bait and switch bullcrap. After reading the reviews here, it looks like I'll never be receiving any tickets. If that happens, all of you unhappy people are more than welcome to join me in a class action law suit. If everything works out fine, I'll let you know that too.

I purchased two Riverdance tickets for the Fox theatre in Atlanta. They should inform customers this is limited view tickets Before they purchase not afterwards. This is not ethical. I have purchases many tickets from them before and this is the first time they mislead me. You can certainly sell limited view tickets but you should be upfront about this.

I just bought some dinner theater tickets from Goldstar (this is the first time I've used this site) and after I paid and printed out the confirmation I noticed the tickets were for the wrong date. I contacted Goldstar through email, since they don't have a telephone contact number. I was very concerned and skeptical that I wouldn't hear back and would have a hassle stopping the charge on my credit card. To my amazement I had an email reply from Goldstar's customer service within minutes. My credit card charge was canceled and my new reservations with the correct date was made. This was the fastest and easiest customer service I've ever received. I will certainly use Goldstar in the future and recommend this site to friends.

I spent $139 on tickets for a Christmas event on December 24th, 2022 to Enchant in Scottsdale, AZ. When I got there my QR code was invalid and the vendor was unable to find my order by searching the name, email, or confirmation number of my ticket order. I then had to spend another $115 at the vendor site for brand new tickets in order to get into the event. Very disappointing to get scammed when trying to create some Christmas magic for my young kids.