Goldstar

One of the best "finds" here in NYC. I found this site by accident and felt the prices and comps were too good to be true. So I tried one comp ticket and sure enough - it was free but there was a $9 service fee... no problem. Great show! Hmmm... let's try it again. So I tried it again and ordered a comp ticket to The Imbible... it was free with a $12.75 service fee. OK - went and there were 3 drinks included. Seriously in NYC - where can you get three drinks for $12.75?! Plus the show was awesome. Now I am going to be buying some tickets and across the board - this site is better than TKTS or Groupon. No ifs ands or buts... I LOVE THIS SITE. Thank you!

I wrote in asking if we could be credited for 2 tickets as two of our party had COVID, I was told Goldstar would have to contact the venue. Next email I receive is that all of our tickets have been cancelled. Support admitted they had made a mistake but I can never use them again given this egregious error and shouldn't have happened.

This site if for venues and events NOT attendees. Do NOT purchase blind seats through this site. You will overpay for lousy seats. Instead identify what shows and venues are offering discounts then purchase assigned seats through other websites.

HORRIBLE customer service. I wish I could give them 0 stars. I Ordered tickets for a show that was suppose to take place on March 21st. The show was cancelled due to the COVID-12 epidemic. It has been over 3 weeks now and I have not received a refund. I have sent many emails asking for a refund which they have not responded to. I purchased the tickets using PayPal so I filed a dispute for a refund through PayPal. A day after I filed the dispute they had messaged PayPal. I have been waiting for an email and my refund for over 3 weeks but in less than 24 hours of me filing a dispute they were able to send messaged to PayPal?! Instead of just refunding my money they are fighting me through PayPal on reasons why they won't issue a refund

I've used Goldstar for years, I particularly love the visibility it gives me on events I wouldn't know about otherwise. The website is really easy to use and ordering tickets is fast, straightforward and a great user interface. I had to use their customer service for the first time earlier this week, at first I was put off that I couldn't call them but I shouldn't have been; I got a response and resolution (I had ordered tickets for the wrong day by accident, they canceled the first order and issued new tickets for the right day) within 15 minutes. I was blown away and very impressed. Apparently not having a call center makes them super efficient in their customer service.

I purchased tickets and it stated seating begins at 8pm, me and my guest arrived at 7:35p. The host looked at the receipt and stated he didn't know why it said 8pm and that they have been dealing with goldstar for a while. They were putting the food cart away so me and my guest missed dinner. I looked at the receipt in it's entirety, it stated that doors open at 6pm and will call opens. It did not state the the doors open at 6pm for dinner and the show follows after dinner. I am not blame any one, I just think they should word it better.

I bought this shoe 1 month ago. This shoe was torn when he asked for a solution. What does the copy of glodstar sell? Goldstar is not good.i think this is bad brand

I hate Goldstar, I was in the middle of making a purchase, the clock turned to 4PM and my order got canceled!.
When I tried re ordering the tickets no more shows were available anymore!
I guess 4pm was the UN ADVERTISED cut off hour, so rude to log me out of the order while filling in the credit card numbers! And I was no where near the 10 min limit to fill in an order.

Thanks Goldstar for $#*!ing up my night!

I bought tickets to Shen Yun in San Diego, California I selected Saturday March 26th 2016 at 7:30 pm as the time I wished to purchase tickets. When I received the tickets they were for Sunday March 27th, 2016 at 1:30 pm. I am unable to go to the event on Sunday I am scheduled to work that day. My roommate was behind me and is a witness I selected Saturday date. I have sent numerous emails asking Goldstar to contact me about this. I have not received a phone call and only one email stating they cannot fix this problem. Although I see that is not accurate because they have corrected an error for a customer that placed a review on this website. My email is *******@yahoo.com

Have been a member of Goldstar for a few months now and I can't say enough about the organization. Have managed to get good seats for the productions that we have requested tickets for. These are not just "oh, nobody wants these anyway" seats. They are seats in great spots in the theatres. If you like to go out and see plays and attend events but don't want to spend the big bucks this is the group to belong to! You can order ahead of time; they tickets are on reserve and you get really great prices. You can actually plan your trip a few weeks ahead of time -- unlike some of the places where it is day-of-performance in order to get any kind of deal. There are always many dates and times to choose from. It is up to you. And they people you deal with are super to work with. I messed up an order by splitting it into two orders... and those wonderful customer service folks found both orders and we were even able to get seats for all 4 of us together. You simply have to check this out! There is nothing better for event tickets than Goldstar

I have been using Goldstar for at least 5 years and other family and friends have used it for much longer. I have had excellent service and seats. When purchasing tickets on Goldstar or any ticketing site, you need to read carefully and make sure you hit the right buttons at check out. I feel they are very upfront about what shows can and cannot be cancelled and what that time line is. I often buy "comp" tickets to shows and it clearly states before you purchase exactly how much the fees are it also states what fees are for tickets to the show in other price ranges. Because I have had such good luck with Goldstar for all these years, I finally bought the Red Velvet package this year and I get free tickets to all kinds of shows, and I mean literally FREE, the price at check out is $0! I bought to a comedy club and then was able to add friends to my party later. We didn't do it the proper way on Goldstar because I didn't send the link, but I was able to email Goldstar the night before the show and they added a dinner package and sat us all together as I had requested. To me that is excellent customer service and that is what pushed me closer to buying their VIP experience. I don't understand the negative reviews on this site, most sound like people who do not fully read before they make a purchase. Personally I have never had a problem and I don't know anyone who has. If you are unsure due to these negative reviews, give them a shot buy getting cheap tickets and see for yourself how great they are.

Be very careful purchasing anything on this site they don't care about valued customers they just want to take your money. I'm taking my business to Groupon.

I almost purchased tickets 3 days ago with this site, and decided to do some research, they have sent me reminder emails day and night for three days straight to buy their tickets, if they weren't a scam, they wouldn't be trying SO HARD to get me to buy tickets. I will NOT be using this site, word to the wise, ALWAYS check up on reviews before you buy, i learned this on cyber monday. And the non stop emails are pretty obvious. Also, check the 5 star rated reviews, if they are always short and indirect, then 99% of the time, someone who runs the scam wrote it.

This site is basically useless now since covid. There were no refunds after all shows were cancelled and only a site credit given. There is ABSOLUTELY nothing on there worth purchasing and now we're stuck with a $160 credit for virtual entertainment.

The Goldstar website glitched. It made me run my purchase multiple times before finally accepting it and displaying my ticket. A few days later, my credit card company emailed me about a potentially fraudulent charge -- it was Goldstar charging me three times for the same ticket.

Okay, I thought -- I'll just call them and get this fixed. Nope! There's not customer service hotline. Your only option is to EMAIL them (ignore the other options on their sad web page -- those just redirect you back to email). So I dutifully emailed them. It's now two days later, and they are supposedly looking into this with their credit card processor.

Not wanting to get stuck with these extra charges since the event is tonight, I called my credit card company to dispute the two extra charges. Thankfully I've had this account for 15 years and never had an issue, so they were great about taking care of this for me.

An acquaintance who bought a ticket for the same show got EIGHTEEN confirmation emails and tickets, so they probably charged her 18 times -- I can't even imagine. I will never buy tickets from this company again, even if it means spending more on an event. Saving a few bucks isn't worth this much hassle.

What a joke, terrible people to deal with, we paid a holding deposit to hold the price of the van until we had inspected it, once inspected it wasn't what we were after and asked for a refund, well hasn't that become a nightmare. All Jacob keeps doing is offering us more vans to look at but nothing about a refund. Don't pay a cent until your 100 percent satisfied NO MATTER WHAT THEY PROMISE!. The staff are so rude to deal with, I will be going to consumer affairs

Recently I purchased two tickets to a Neal Diamond concert... I got the bill,,, but no mention of tickets I had three people working on the problem because it was to be an anniversary gift to my wife who loves Neal... About a week before the concert I received an email stating the problem had been resolved and the tickets would be coming within days,,, True to their word the tickets arrived,,,,, A few days ago we went to the concert and had a BLAST... our 12th Neal Diamond concert,,, our best,,, and all thanks to the wonderful people at Goldstar.

We went to a Goldstar event at Rooftop 93 in NYC for 4th of July - paid $16 each for entrance. They advertised "amazing view of the Brooklyn Bridge fireworks". When we arrived, there were no seats - only a handful of reserved benches. Not acceptable after we both had knee surgery. We were told we could sit on the benches until the "reservees" showed up. What kind of bar does not offer seating? One that wants to cram in more people I suppose. They have happy hour every night except 4th of July. I guess because we paid an entrance fee we were entitled to $13 well drinks. Also, they advertised "lite bites" of food with our entrance. There was no food at all - not even for sale.

Forget about the view to the fireworks. The bar faces the complete opposite direction from the fireworks. Out of the three floors that were open to guests, only two little corners had a view of the Brooklyn Bridge where the fireworks were launched - maybe enough room for about a dozen people to see. With the large building in the way, I can't imagine there was any view at all. Fortunately, we immediately ditched the place and made our way to the bridge where we were able to see the fireworks.

I've learned my lesson to stay away from events that say "ALL SALES FINAL". There is a reason they do that - because they know they are not going to deliver what they say they will.

I Purchased two tickets to a concert boots in the park in San Diego the day before the concert I get an email stating that they weren't able to sell tickets at this event but they had them for sale which I think was fraud and email him I never once contacted me your phone number is disconnected you can't get a hold of people by email at all they should be removed as a ticket

I bought 2 tickets via Goldstar for the event "an intimate evening with David Foster & KatharineMcPhee 04/13/23. The event was
Cancelled and rescheduled for more than 1 year ahead (05/15/24). The theatre offered refund for customers who bought tickets directly through the venue and said I should receive a refund from Goldstar so I requested my refund. May, 19th Keith, Goldstar Customer care team leader promised to send me a check with refund or give a credit. I sent him my mailing address and requested a check. Since that time I opened multiple tickets trough Goldstar website, sent multiple emails with the request to give me an update. All my requests were just IGNORED! And it was big amount of money. I just can't believe it. No refund, no any reply to my multiple emails and inquiries through website, no credit on my account. I don't even need any credit because
I'll never use the company anymore who never returned customer's money.
Below the photo of the only one Goldstar's reply. Since that time there was a complete ignorance.

Purchased my tickets and there's $6.50 charge PER ticket! It's very tricky b/c at the end when you pay, it only SHOWS the total so you can miss it!
If i could I would give it a NEGATIVE!
I feel so scammed and cheated by this site.
Groupon CAME out WAY cheaper with LIVE chat and phone numbers to call. This is ONLY email the way of communication, what a joke!
NEVER NEVER USE THIS SITE AGAIN! I AM GOING TO DEACTIVATE MY site. My friend told me about this! NEVER again use this.
Also look at groupon and yelp first!

My family and I use Goldstar pretty often (theater tickets, mostly). We get good prices, and we never had any trouble. (I also never saw any hidden fees; the full price displays before you purchase.)

As the other reviews mention. Its a bit and switch site. Every since I linked it with facebook to "purchase" tickets; my email has been spam EVERY DAY.