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Goldstar has a rating of 1.8 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goldstar most frequently mention customer service, credit card, and phone number problems. Goldstar ranks 355th among Tickets sites.
Goldstar is a great resource for discounts to local events, shows, tours, you name it. Tickets on Goldstar are usually much cheaper than normal prices. I also think the website itself is well done... it's easy to use, straightforward, and well-designed. Love it~
Goldstar outsourced my purchase to TodayTix.com. They took my $ and I never got my tickets. Don't recommend
Goldstar does not care about its customers. They are only interested in making a quick buck.
Goldstar will not refund your money, so buyer beware.
Goldstar sells tickets that expire (such as to amusement parks) and once they do, they disavow accountability, especially when you ask for a refund.
Goldstar claims that they remind the ticket buyer to use the ticket before expiration. However, they are either inconsistent with this or do NOT send the reminder about the expiration.
Once they have taken your money, they will claim that they can't refund the money because they already paid the venue. However, this is not true because Goldstar must retain a portion from which they make a profit out of. At the very least, they can refund that percentage.
Goldstar can give store credit as a refund but this is only on a case by case basis. In other words, they are unfair and inconsistent in their business practices.
Goldstar's customer service is awful, they do not respond in "minutes" like they claim.
Honest and respectable businesses offer returns and credit on their services and products. For example, at a well-known online deals company, even if the deal expires, the dollar amount paid to that company does not expire.
Goldstar operates on a business model that is akin to Gift Cards when they first got popular. Buy a gift card, but if you don't use it, it will eventually expire. Customers would then forget to use the card and the store would have kept the money without having spent their resources to provide goods or services in return.
However, since 2009, under federal law, "gift cards cannot expire within five years from the date they were activated and generally limits inactivity fee on gift cards except in certain circumstances, such as if there has been no transaction for at least 12 months". (http://www.ncsl.org/research/financial-services-and-commerce/gift-cards-and-certificates-statutes-and-legis.aspx)
Goldstar should learn from these lessons and improve their business model before they lost customers.
I hope Goldstar gets it together because they have shown themselves to be a selfish company with extremely poor customer relations.
Terrible experience. Bought tickets to a show for my wife and son for Christmas. Then, on the day of the show, I received an email from Goldstar saying our tickets had been canceled. I called the venue to be sure the show was still going on and they said yes, and that our tickets should still be good. I emailed Goldstar and received another generic message stating the venue told them to cancel the tickets. I asked why, and they responded with the same generic message with no further info. I asked one more time and received the snarky response of, "if I knew more, I would have told you more." In all of their previous emails, that was never mentioned - it just said the venue told them to cancel with zero added details (not even to say they don't know why). I don't think it's odd for me to want to know why tickets that I had purchased well in advance were canceled only a few hours before the show (if the show itself had been canceled, I would understand, but it went on as planned). I ended up calling the venue again and they said that they absolutely did not tell anyone to cancel our tickets. So, who knows what the deal is, but we definitely missed the show we were dying to see and still have no idea why... We shall see if a refund is actually processed.
UPDATE: 2 1/2 weeks later and no sign of a refund and no response to two messages that have been sent through their contact center.
UPDATE TO THE UPDATE: Sent a third message and finally got a response. They did acknowledge that no refund had been given, but they would put it through now. I did receive the refund ultimately, so no monetary loss in the deal. Just a wife and son who got their hopes up and had them dashed when we were practically out the door for, as it turns out, absolutely no reason at all. I wouldn't feel comfortable relying on them again for tickets to anything. It's a crapshoot as to whether the tickets will work and, as was the case with us, you may not find out that they won't until the same day as the show.
Tip for consumers:
If you buy tickets from Goldstar, keep your expectations low and have backup plans in place.
Products used:
We bought tickets, but were unable to use them because they canceled them without warning.
I have bought tickets for a few events from Gold Star and never had a problem with their service.
I loaded this app thinking "hey this should be a cool app"... NOT!
Love, love, love Goldstar! I have been using for 3-4 years and never disappointed!
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