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Good Dog

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Washington
1 review
2 helpful votes
Follow Harlan M.
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My wife and I recently used Good-Dog to find a dog breeder We were looking for a West Highland White Terrier We were reluctant to use online services to find a dog because of no physical contact
Good-Dog paired us with a breeder that was excellent and very knowledgeable with her trade - Deana Raymond was a very good communicator She text us photos at least twice a week of our puppies progress which made our online experience very physical, the photos showed a loving relationship between the breeder and the litter of puppies
We used a transport service that was provided by Deana to get our puppy from Alabama to Seattle The nanny Amanda also made photos of the trip and kept us touch all the way She was very caring she said that Mac didn't give her any trouble at all during the two flights and was very quiet
Mac arrived in good spirit and in excellent heath with shot records up to date and all of his papers in order Deana called us to make sure Mac arrived safely and told us that missing the puppy caused her to shad tears on the way home from the airport Truly a sign of a caring breeder
Working with Good-Dog and Deana Raymond made our online purchase very personal and exhilarating five stars for alll Thank You

+1
Date of experience: January 25, 2024
South Carolina
1 review
0 helpful votes
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Not getting ripped off.
April 18, 2024

Breeders were honest. I was worried about losing deposit. I have heard bad stories. It was smooth as silk.

Date of experience: April 8, 2024
Ohio
1 review
0 helpful votes
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We take our 10 month old puppy there every week and also for overnight. We couldn't be more pleased w his care!

Date of experience: June 22, 2023
North Carolina
1 review
0 helpful votes
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Absolutely the best! I recommend!
Safe and Secure Site To Buy A dog.
You will be satisfied.you do not have to worry about being scammed on this site.

Date of experience: November 17, 2022
California
1 review
0 helpful votes
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These people really care about their dogs and the pet parents. They follow up on inquiries right away.

Date of experience: February 15, 2022
Illinois
1 review
2 helpful votes
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I was communicating through this website with a Border Collie Breeder in Maine. Breeder's initial communications indicated that she would refund if she didn't have a puppy in her upcoming litter that was right for us. Puppies were born and she misrepresented which dogs she had. She posted that she had (2) female Blue Merles, when she only had one and that one was taken though it was posted as "Available." Went to Maine, 5 hour + drive for us to choose a puppy. Found out only (1) Blue Merle and all ready taken.
We decided that were were not happy with the last choice amongst the females and her practices. Told breeder at least (3) weeks before pick up date for the puppies that we were not interested in the other puppy. Breeder would not refund the initial deposit and an additional deposit of $500 to keep the dog until it was 3 months old.
CONTACTED GOOD DOG- ALL THEY DID WAS CONTACT THE BREEDER AND BELIEVE HER, WITHOUT LOOKING AT THE COMMUNICATIONS! THEY WILL NOT HELP WITH A LEGITIMATE CONCERN BACKED UP BY WRITTEN FACTS.
STAY AWAY FROM GOOD DOG AND: ASHLEY HOLLOWAY- BIRCH HILL KENNELS, EMBDEN, ME

Date of experience: August 29, 2023
Nicole E. Good Dog Rep
over a year old

Hi Lynne,

Thank you for reaching out to us. We take enforcement of our standards incredibly seriously, and as part of our investigation into any concern, we always review all communications, and have conversations with all parties.

We're glad our team was able to work with you through this situation. As they clarified with you, in accordance with the breeder's contract, the payment you completed was non-refundable.

Each breeder sets their own individual policies with buyers, especially around whether a payment is refundable or non-refundable. We encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with, because we do honor the policies that a breeder and buyer agree to.

If you have any further concerns or require additional assistance, please don't hesitate to reach out to us.

-The Good Dog Team

New Mexico
1 review
0 helpful votes
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Tilly purchase Yorkshire puppy
June 26, 2023

Dan was just wonderful and led me through the process beautifully! I would recommend good dog to all I know and don't know!

Date of experience: June 26, 2023
Tennessee
1 review
0 helpful votes
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Great Experience!
June 12, 2024

Good Dog makes it so easy to get a dog. From finding, communication, to payment. Highly recommend!

Date of experience: June 2, 2024
New York
1 review
0 helpful votes
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Very professional!
February 28, 2023

Immediately when I completed my application I was notified of my pending application. And Good Dog has been following up with me.

Date of experience: February 28, 2023
California
2 reviews
0 helpful votes
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We purchased our male Great Dane pup from a breeder Brittany Smoot in Yreka, CA on Good Dog. BIG mistake! We had just lost our 8 yr old Great Dane and looked at various breeders for a new pup. Unfortunately we decided on one w/ Good Dog. He's been sick since day one w/ chronic diarrhea and GI issues, needs eye surgery on both eyes and remains ill today as his health issues are congenital and hereditary. Eyes, extreme GI issues, congenital ear deformity, and an overbite. Our vet bills have mounted and continue. The breeder misrepresented herself and the health of our pups parents. She was difficult to get ahold of. Didn't respond when she committed to. Vacillated between things she stated and lied to us. She finally told us that our pup had had diarrhea 4 days prior to us picking up our pup and that several other pups from the litter also had health/eye issues as well and stated she should have been more diligent about looking into the health of the sire. We finally demanded a total refund after 3 months, which we received the funds. We reached out to Good Dog and have never heard back even after their statement of commitment. We are considering filing a lawsuit against both the breeder as well as Good Dog. Our suggestion is that you stay away from Good Dog and this breeder out of Yreka, CA. People like this should NEVER BREED ANIMALS and should be ashamed of themselves!

Date of experience: January 16, 2024
Nicole E. Good Dog Rep
over a year old

Hi Amanda,

Thank you for reaching out and bring this to our attention. We are sorry to hear about the health issues your pup experienced. We’re glad that a member of our Care team has been able to connect with you and take the first steps to working through this issue with you.

As they shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly.

We see that a member of our Care team reached out to you to share more about the documentation we’ll need to receive in order to move our investigation forward. You can feel free to respond directly to that email, or reach out to us anytime by emailing help@gooddog.com or calling 855-446-6336.

Again, we’re so sorry to hear about this, and we look forward to hearing from you so we can help turn your experience into a positive one.

Warmly,
The Good Dog Team

Virginia
1 review
0 helpful votes
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Great service
February 22, 2023

We liked our experience. The website is to the point, customer service is accurate. The breeder was great and dog is healthy so far!

Date of experience: February 22, 2023
Florida
1 review
0 helpful votes
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Make sure you fill out an application as soon as you know you want to reserve a puppy. You don't pay a deposit at this point.

Date of experience: January 23, 2022
Maine
1 review
0 helpful votes
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Still looking
December 4, 2022

Very friendly person called me but she couldn't find the kind of dog I was looking for. She did search for me and tried. Much appreciated

Date of experience: November 4, 2022
Nicole E. Good Dog Rep
over a year old

Hi Nancy,

Thank you for sharing your feedback with us! We are so sorry you have not found a breeder to work with yet. We are glad to hear you had a good conversation with someone on our Care Team.

We would love to continue helping you with your search! Please feel free to reach out so we can send additional breeder recommendations. You can contact us anytime at help@gooddog.com, or by phone at 855-446-6336.

Warmly,
The Good Dog Team

Virginia
1 review
0 helpful votes
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Great experience
June 26, 2023

Everyone was very knowledgeable and professional. I highly recommend this company to others interested in purchasing a new puppy.

Date of experience: June 26, 2023
Colorado
1 review
0 helpful votes
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Success
February 6, 2022

My sister and I both had a great experience on this site! We found amazing quality dogs, supportive breeders etc. So happy to find it!

Date of experience: February 5, 2022
Grace H. Good Dog Rep
over a year old

Hi Abby! We're so glad we were able to help you and your sister connect with the wonderful Good Breeders on our platform, and welcome new pups into your lives!

Texas
1 review
0 helpful votes
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Breeder is a scam
March 14, 2024

Found our first dachshund puppy to adopt in January- communicated with breeder weekly as she sent updates and pictures. She was very helpful in answering all questions promptly and sounded very legit. A month before we were to get our puppy she messaged me and said she took him to vet for worming and next day he didn't look well. She took him back to the vet and vet told her to take him back home to be with mother dog. She said he passed away overnight and he passed from fading puppy syndrome. Never hearing about that I goggled it and thought well maybe that was what happened. She said in 5 years she had been breeding dachshunds she never had that happen. I asked if our puppy was the only one who passed and she said yes. She offered to refund money or we could use that deposit to have first choice on next liter- we decided we'd pick another one from next liter. She said they were due any day but after 10 days and checking on when they were coming she said they were born. We picked out another male black and tan because she said there were 4 in this liter. We got weekly updates for 3 weeks because they were born Feb6th. Mind you these messages which started back in January were on a continuing thread on gooddog messages. This past Saturday the messages were all gone and she blocked me because I couldn't reach her in any way- everything I tried to send would not go through. I set up another good dog account through my husbands email and name spelled differently to see if I could contact her through that. It worked- I inquired about new liter pups that she had and got many replies.
This breeder is obviously not legit!, what is Good Dog going to do about my 300$ deposit and fees initially paid in January?

Date of experience: March 4, 2024
Nicole E. Good Dog Rep
over a year old

Hi Laurie,

Thank you so much for reaching out. We’re so sorry to hear that you didn’t have the experience you came to us for, and understand how upsetting this situation must have been.

We’re glad our Care team was able to support you as we worked through this issue towards a resolution and refund. As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. We can assure you that your complaints have been taken seriously and we are actively looking into the program to make sure this doesn’t happen again.

Please feel free to call/text us at 855-446-6336, or email us at help@gooddog.com if there is anything else we can do to support you!

Warmly,
The Good Dog Team

Kentucky
1 review
0 helpful votes
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Great Resource
February 9, 2022

Great resource of information. Webinars & programs are archived for easy reference. Experts in their fields are utilized in the webinars.

Date of experience: February 8, 2022
Grace H. Good Dog Rep
over a year old

Thank you for sharing this Christina! We're so glad to hear that our webinars have been a helpful resource for you. You can always reach out to breederteam@gooddog.com if you have suggestions for future topics you'd like us to cover!

New York
1 review
0 helpful votes
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AKC Champion Cocker Spaniel Puppies & Stud Service in NY state. am-ericascockerspaniels.godaddysites.com

Date of experience: December 27, 2023
Washington
2 reviews
0 helpful votes
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Excellent Choice
October 22, 2023

There's nothing like finding an excellent breeder... especially online.
Jill Steuber is that person!

Date of experience: October 21, 2023
Massachusetts
6 reviews
29 helpful votes
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I went through the application process and it is thorough but a joke and yes I could be one of their excellent breeders but would not want to be included as their criteria allows large commercial breeders to be excellent. The health testing for excellent does not meet the minimums set by breed club, excellent should mean at least the minimum testing set forward for a CHIC certificate. They sell themselves as screening breeders but THEY ARE NOT DOING A GOOD JOB OF THIS AS IT WOULD RESTRICT WHO WAS LISTED ON THEIR SITE THERFORE CUT INTO SALES. If they actually only allowed top of the line breeders, they certify breeders that do not do the bare minimum of recommended testing. They certify breeders that are not trying to better the breed. This is a pet brokerage service and that should scare anyone looking to use them to find a puppy as they are making money by certifying breeders. Buyer beware they talk a good game but I would recommend you go to the breed club of the breed you are looking for for breeder recommendations not a website that is taking a % of the sale price. Yuck no better than Petland.

Date of experience: September 23, 2021
Grace H. Good Dog Rep
over a year old

Hi Ellen,

Thank you so much for sharing your feedback. I’m sorry that our screening process didn’t meet your expectations. We are always open to constructive feedback and are incredibly grateful to you for sharing your concerns with us.

At Good Dog, we value our Community Standards, but also recognize that not everyone will agree with those standards. We do our best to ensure that we apply our standards and screening criteria fairly to each breeder that we screen. When screening breeders, we take a holistic approach to evaluating their whole program. Our team comprehensively considers many aspects of a breeding program, focusing on five key areas: breeding practices, physical health of the breeding dog and puppies, mental health of the breeding dog and puppies, environment, and buyer education and policies. You can learn more about our community standards and our screening process here: gooddog.com/standards-and-screening.

Also, the Good Dog community is completely free for breeders and buyers and we do not take a percentage of sales.

If you or anyone ever has concerns about a breeder recognized by us, we encourage you to reach out to us by emailing help@gooddog.com or give us a call at 855.446.6336 so that we can look into the situation. Again, thank you for sharing your concerns and feedback - we wish you all the best!

-The Good Dog Team

Overview

Good Dog has a rating of 4.6 stars from 417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Dog most frequently mention great experience, fur baby and customer service. Good Dog ranks 2nd among Dog Breeding sites.

service
86
value
78
shipping
30
returns
31
quality
70
This company responds to reviews on average within 2 days