Good Dog

Answer: Hi Priscilla, This is a great question! We're happy to help answer. In order to protect our community and company, all deposit and dog payments between Good Breeders and Good Dog applicants must be made securely on Good Dog, so we can ensure the safety and security of all payments. You can read more about our On-Platform Payment Policy here: https://www.gooddog.com/help-center/owners?a=On-Platform-Payment-Policy---id--CK1m0GVSSCeEH3g4iygaSg Good Dog buyers have the option to complete their payments on Good Dog with Protection & Support for a small additional fee that unlocks exclusive benefits such as access to our Puppy Training Program, exclusive discounts, lifetime support for your pup, and more. This Protection & Support fee is completely optional, and buyers can always choose to complete payments on Good Dog with 0 fees. You can read more about the benefits of Protection & Support here: https://www.gooddog.com/help-center/owners?a=Good-Dog-Protection-and-Support---id--PhBVPvcYQ26uqUDvE3HpRw If you have any questions about making a payment on Good Dog, please contact us anytime by emailing help@gooddog.com or calling 855-446-6336. A member of our team would be happy to help you! Warmly, The Good Dog Team

Answer: Hi Susan! Great question. After a Good Dog buyer completes a payment to you on Good Dog, we'll automatically invite them to share their experience working with you by submitting a Verified Owner Story. Verified Owner Stories appear on your Good Dog profile and in search results, so you can show off your happily placed pups to potential buyers who are looking to learn more about what it's like to work with you, and share a glimpse of how your pups are doing in their new homes. Learn more about Verified Owner Stories here: https://www.gooddog.com/good-breeder-center/verified-owner-stories

Answer: Hi Pamela! To request a refund, message your breeder directly from your Good Dog dashboard to ask about their refund policies. Each breeder sets their own policies, which you should review prior to making any payments. Your breeder will initiate your refund. A refund may be full or partial depending on the circumstances of your request and your Good Dog Breeder's policies. After your refund on Good Dog is complete, you'll receive a confirmation email. Refunds may take up to 14 business days to fully process, depending on your bank. And remember, Good Dog is always here to help. Our Good Dog Guarantee means that we'll help you resolve any issue that comes up – whether it's with a refund, payment, or something else. Contact our Care Team anytime for support by emailing help@gooddog.com

Answer: Hi Juan, Thank you for asking this question about paying on our platform. To protect our community, all deposit and puppy payments must be completed on Good Dog. We make it easy and secure to pay for your puppy so that you can focus on what matters most – your new best friend. Good Dog buyers can always complete payments on Good Dog without paying any fees. Or, they can choose to complete their payments with Good Dog Protection & Support for a small fee. When buyers opt into Good Dog Protection & Support, they're backed by the Good Dog Guarantee, which means we'll help resolve any issue – whether it's with a payment or something else. Learn more about Good Dog Protection & Support here: https://www.gooddog.com/help-center/owners?a=Good-Dog-Protection-and-Support---id--PhBVPvcYQ26uqUDvE3HpRw If you have any questions about making a payment on Good Dog, our team is always here to help – just email help@gooddog.com or call 1-855-446-6336.