Goodnight Macaroon

Very shady company in my opinion. They gave me instructions on how to use my own money to return something with the understanding I would only get store credit, but then after it was returned, I cannot get a response from customer service regarding the credit. I have emailed at least 6 times!

Company drop ships from Hong Kong, returns to Florida. They have a restrictive return policy that varies depending on if you read the site, your receipt or packing slip. Anyway handbags are C grade Chinese goods (ie the street vendor quality in HK) not what you would ever buy, strong routine scent of glue that will never go away, appears they are selling (at least handbags (3) I received, lowest grade goods. I asked for a refund as my goods were defective. Paid about 30$ to mail to Florida too (no return tags as it drops from HK)

Tried to make a return, but the company did not provide a return form (which is required per their return policy in order to receive a refund). When I emailed asking for one, they ignored my request. I submitted a complaint with my financial institution, and only then did this company's customer service reach out to me. However, they still did not provide me with the return form, they only reached out in order to accuse me of theft. This has now been going on for over a month. They continue to refuse to provide me with a form, and continue to threaten legal action just because I refuse to cancel my bank's charge back due to this problem. DO NOT under any circumstances get involved with this company.

I ordered a pair of shoes on 2/21/2022, and as of 3/13/2022, they have not shipped. I paid 9.99 for shipping, and emailed customer service to see when they might ship and was told they had been dispatched and would soon ship, but a week later, they've never been shipped and was told to expect 45-60 days! This is a ridiculous amount of time, and I've been told conflicting information from their customer service. Of course, they charged my credit card right away. Very disappointed in this company and won't order from them again.

I don't even want to give them 1 star but I have to, it won't allow me to put 0 stars. I ordered 3 items on 8/5/23 and none of the items fit. I contacted them many times but no one would respond. Terrible customer service or lack of customer service. Save yourself grief, don't place an order!

I received first response to 2 initial emails right away stating my package was lost and they would refund me. Have not gotten an email confirmation stating it was cancelled. Have already waited a month with the company holding my money and no product to show for it! Absolutely ridiculous! All I want is my order cancelled and them to refund my money it shouldn't be this hard

I saw Goodnight macaroon on a influencer page and ordered a few things immediately. I knew shipping would take a while so when I went to look at reviews I was immediately in deep regret! I just thought well... money wasted! However when I got my clothes (after about a full month) I was shocked that the clothes were cute. This is coming from a very picky shopper too btw. They aren't name brand quality but they were nice. I do recommend not ordering anything that says one size unless you're a very small frame or want a belly shirt/sweater. I don't know if I got lucky but I'm pretty happy with my sale purchases. Everything I ordered was 20 dollars on sale so perhaps if I had spent more I wouldn't be AS impressed. Hope this helps!

Some items don't feature photos of the actual item, instead they say to either Whatsapp or email them for details. Trouble is, they don't respond to email requests in regards to the item in query. What's the point? If CS can't be bothered to answer when the company themselves say to email them - how will they respond to an issue with an order? Hard pass.

Clothes will not be made properly (stitching off, labels on wrong side of dresses, holes, VASTLY different sizes/inaccurate measurements). I will never order from here again. Honestly, worst experience and clothing order EVER. A $400+ order Came in a TINY crumpled up package that was duct taped all around to make it as small as possible and borderline impossible to open (it was a bag). Literally DONT. Coming from someone who orders online 99.9% of the time, this is a HARD NO.

I ordered two skirts. Both were unexpectedly small and looked very cheap, and they unfortunately weren't cheap. I wouldn't recommend ordering from this site and it looks like they don't post negative reviews on their website.

This was my first and LAST time every ordering from this company. First of all all of their products come from HONG KONG! Which is mentioned NO WHERE on their website :) :) It took 6 weeks for me to receive the one item I ordered and holy crap I thought this order came from shein. The quality was awful; it felt like cardboard and looked nothing like it did online. Keep in mind I paid $65 dollars for it so it was not cheap. If you want to return anything you have to pay for it yourself and guess what you probably won't even get your refund because it's been over a month and they claim they "never received" my item even after UPS confirmed the delivery and it was SIGNED for by one of their employees. Please stay away from this scam of a company.

I will never again purchase anything from this company, and I would never ever recommend it to anyone based off of service. I should have seen the red flags when their generic initial shipping email says to "allow 3-4 weeks to pass before contacting us regarding your order". Clearly this shows my situation of having absolutely zero updates with my tracking number for over 3 weeks is not an isolated incident. On what planet is that considered in ANY way a "standard shipping" timeframe? I am very sad since they are very hyped on social media.

Do not trust the fake reviews that all seem to say the same thing and use the same stock photo profile pics.
I have ordered from GM 10-12 times, and every time I run into some problem where I have to contact customer service. That in itself is highly inconvenient. On top of that, their product quality is extremely hit or miss, and the return policy often only offers a store credit. Instead of trying to return, I usually try to sell the items for less than what I paid on Poshmark. But this company is so false that one of their employees named Chris actually commented on my poshmark item so as to let all my followers know that GM was having a sale and that they could get it cheaper that what I was selling for. Seriously? Incredibly unprofessional.