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Overview

Google has a rating of 2.5 stars from 858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Google most frequently mention customer service, credit card, and paypal account problems. Google ranks 6th among Search sites.

  • Service
    174
  • Value
    161
  • Shipping
    120
  • Returns
    112
  • Quality
    157

This company does not typically respond to reviews

Positive reviews (last 12 months): 35.1%
Positive
13
Neutral
4
Negative
20
View ratings trends
73
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How would you rate Google?

Reviews (858)

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Timeframe

Other

Reviews that mention popular keywords

search engine (122) search results (27) credit card (23)
Thumbnail of user anythingitry1
Utah
1 review
0 helpful votes
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December 25th, 2024

I thought going from Xfinity to Google fiber would be awesome. 100 times the speed, but had to go back because Google fiber stinks. Most streaming apps that are supposed to be 4k are at best 720, even after resetting, checking network etc..., all the things. Buffering every 20 seconds like baud rates in the 1990s. DO NOT BUY GOOGLE FIBER, They are no good. I had Xfinity before with a tenth the speed, I figured this would be better. Don't fall for it.

Tip for consumers:
Google sucks.

Service
Value
Shipping
Returns
Quality

Date of experience: December 25, 2024

Thumbnail of user hajir.nasimi
Sweden
1 review
0 helpful votes
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December 31st, 2024

Google shows a complete lack of responsibility and respect towards users seeking help to remove privacy-violating and harmful content from their platform. Despite clear evidence and a well-founded request, they choose not to act and instead shift the entire responsibility onto the user.

Their threat to ignore future requests of the same nature also demonstrates an arrogant and unsympathetic attitude toward users' needs and rights. For a platform of this size and influence, this is utterly unacceptable.

If Google wants to maintain users' trust, they need to start taking responsibility and acting in situations like this instead of avoiding their obligations. Very disappointed!

Date of experience: December 30, 2024

Thumbnail of user juliec2246
Arizona
2 reviews
1 helpful vote
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November 30th, 2024

My account was hacked and a phone number I never had was added. I was unable to remove that number myself. It took two days to find a customer service number to call. The rep was rude but did connect me to a technician who removed the number and then removed 21 hacks, at $5 per hack. Greedy Google permits hacking, their so-called "security" is useless, and then charges to remove hacks. You can purchase their protection for $90/year! If you don't want to pay to remove the hacks when the technician is done, they will close your account!

Tip for consumers:
Google does not protect us against hacking, charges us to to remove hacks and to buy any of their protection deals and it's almost impossible to find a number to talk to anyone. Very poor customer service, the worst.

Products used:
removal of hacking to my account

Service
Value
Quality

Date of experience: November 29, 2024

Thumbnail of user jacquelinew1615
Michigan
1 review
0 helpful votes
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November 13th, 2024

Redeemed cards that won't work. Have a virtual Mastercard that will not load to ANYTHING. Though 10$ value. I can not use at play store or inside any apps

Date of experience: November 13, 2024

Thumbnail of user jasmjnel
Nevada
1 review
0 helpful votes
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July 27th, 2024

Whoever is using my business card logo, name, phone number etc is blackmailing me saying that I do erotic massage and do happy endings but I DON'T! Let me be very clear about that! I keep reporting it n nothing is done! What kind of people who does these things! SICK!

Date of experience: July 27, 2024

Thumbnail of user jamiep739
Pennsylvania
1 review
1 helpful vote
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July 25th, 2024

Google can not even contact you as a customer to help you out. Google also wants money to help their customers out with support. They also can't even respond in a timely manner. I have all emails and pic. That I took. I'm going to go see my advisor on this matter. Also you can't even get a representative, Also, none of their phone numbers work to contact you through a representative. Thanks customer.

Service
Value
Shipping
Returns
Quality

Date of experience: July 25, 2024

Thumbnail of user martyw151
Texas
2 reviews
1 helpful vote
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July 24th, 2024

I got logged out of my phone and I wasn't signed a new Google. I put in the password and it tells me that the password is wrong. I lost 15 years of pictures messages andata because they lie straight lie something should be done I don't know how companies like this get away with things like this. What's wrong and completely? Not their judgment, to just decide 1 day that I can't have. My pictures or my messages or anything that I've saved something should be done I ordered 2 palettes of stuff, random stuff and I never even got him and then tell me they've been delivered. That's on god.That's not my word.Why aren't these people getting away with these things

Products used:
I didn't use anything because I never received my pallets of stuff

Service
Value
Shipping
Returns
Quality

Date of experience: July 24, 2024

Thumbnail of user patriknative
Sweden
2 reviews
1 helpful vote
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June 11th, 2024

I have written really bad review to them,
So now i will give them a good one,

Something happened to the machine maybe overbearing the machine,
But i needed 2 month before they refund me.
But i will give them a 4 star because they refund me and i buy from them again a better machine and was really careful with it,
And now it working great.

Date of experience: June 11, 2024

Thumbnail of user ifakunleawobiyi273
Nigeria
1 review
0 helpful votes
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May 6th, 2024

I am a spiritual man of honour as herbalist i help people in any spiritual problems most especially in making money without any humans blood shed or future repercussions call me normal or message me on Whatsapp number *******055

Date of experience: May 6, 2024

Thumbnail of user guillermomaripan41
Armenia
31 reviews
3 helpful votes
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May 1st, 2024

Ordering from Google offers a mixed bag of experiences. On the plus side, their product range is extensive, covering a wide range of technology and software solutions. Additionally, their website is user-friendly, making it easy to browse and order items. However, the downside is the inconsistency in delivery times. While some orders arrive promptly, others face unexpected delays without clear communication. Furthermore, the difficulty in reaching customer service for assistance adds to the frustration. In summary, while Google offers convenience and a diverse product range, improvements in delivery reliability and customer service responsiveness are necessary for a more seamless shopping experience.

Date of experience: April 30, 2024

Thumbnail of user digdnn
Italy
17 reviews
2 helpful votes
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May 14th, 2024

14/5/2024 google maps Almost every review is removed by their female android

I do not think that a female android can do the work for google and avoid them a trillion of negative opinions, reviews and feedbacks on the web

Service
Value
Shipping
Returns
Quality

Date of experience: May 14, 2024

Thumbnail of user manchesterbedfordeyecare
Massachusetts
1 review
0 helpful votes
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June 17th, 2024

GOOGLE, Most of us are using GOOGLE to explore, write reviews, see reviews or put our companies out there, for others to review. GOOGLE, you have an obligation to protect all companies who are part of the GOOGLE network and are subject to being reviewed by public forum. I represent a small business/Clinic and our company has been subjected to SPAM negative reviews by non patients, leaving the review readers to potentially do business elsewhere. GOOGLE holds the power to remove the SPAM but is not removing SPAM in an adequate amount of time. PLEASE DO BETTER! Thank you!

Date of experience: June 17, 2024

Thumbnail of user madamcatmoth
Idaho
1 review
0 helpful votes
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July 19th, 2024

Oh Google, out of nowhere you took weekend hours away from the entire support staff they had no idea you were doing that. Not only that but you're screwing over the people who use Google services which is unfortunately 99.9% of the global population Don't quote me on that I'm not looking it up. You can go insert a flaming hot iron poker all the way up your well you know where. Your identity & payment verification system is beyond a joke it's absolute $#*!e and it just gets worse daily. Which is making your support staffs jobs so much worse than they already had it.

You're not good You're probably one of the four horsemen of the Apocalypse Google, Amazon, I have more but I'm going to keep my mouth shut right now. You are all a blight to this world and all you've done is make it infinitely worse for future generations but fun fact there won't be future generations maybe a couple but not a lot because of the crap you guys have done you Amazon you know who I'm talking about. The deforestation of literally every forest on the planet covered up oil spills mass firings of employees with absolutely no reason and withholding pensions just so that you can stuff your own pockets and make yourself feel better about eating illegal beluga whale caviar.
You're disgusting greed is easily easily the worst of the worst qualities in a human being and every single one of you idiots thrives only on greed and power but you can't have power if you don't have money so it all boils down to greed. But pride goeth before the fall Don't know if any of you ever bothered to read that you might want to. I have no fear of going public against you Good luck.

Tip for consumers:
Google is worse than a dumpster fire.

Products used:
Attempting to use Google pay support staff chat system.

Value
Quality

Date of experience: July 19, 2024

Thumbnail of user dennisl1034
Switzerland
2 reviews
1 helpful vote
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May 6th, 2024

Most of the time I can find what I want to find easily on google, but then when it does not work it is really bad. Sometimes all I get is some weird spam and even sites that look like they might have malware. It did not use to be like this.

Something has changed. I wilsh google was the way it way 5 years ago honestly.

Value
Quality

Date of experience: May 6, 2024

Thumbnail of user mac1459
Virginia
1 review
1 helpful vote
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March 29th, 2024

Google is great for finding stuff, looking up information, getting good ideas, etc. However, Google is poor at reporting news. So many of their headline stories require a subscription to the news provider in order to access the story. Google should absolutely require that if a news source wants to have its story on Google then it must provide the story for free to the reader. A link to an ad could be provided. Instead, I suspect that Google may get a kickback from anyone who subscribes to the rovider as a result of the "story" which is in fact simply a "come on". Do better by your users Google!

Date of experience: March 29, 2024

Thumbnail of user bethv196
New York
2 reviews
0 helpful votes
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April 12th, 2024

In comparison to bing, I always get my answers quickly using google. They seamlessly work with my android phone and I love that I can pick up my browser tab on my phone after using my laptop. Have bought several apps through the google app store.

Service
Shipping

Date of experience: April 10, 2024

Thumbnail of user alexanderbishop353
Pakistan
1 review
0 helpful votes
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March 23rd, 2024

https://www.google.com/maps?cid=**************809

At HMO Pest Control, we offer comprehensive pest control services to keep your residential and commercial properties free from pests. Our experienced team of technicians is equipped with the latest technology and products to ensure effective pest control in all types of environments. We use environmentally friendly techniques to make sure your property is safe for both humans and animals. Our services include interior and exterior pest extermination, termite control, mosquito control, rodent control, bird control, and more. Count on us to keep your property pest free!

Date of experience: March 22, 2024

Thumbnail of user suecamp76
North Carolina
2 reviews
1 helpful vote
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June 11th, 2024
• Updated review

Night shift gay playing with patients while out of conscience... My cousin got out of this place as soon as he was being played by a gay guy. If you hear a guy walk like with boots that's him

Tip for consumers:
put cameras and watch your nurses and staff at night / mistreatment on board

Products used:
get sick at home.... dont go here

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2024

DR. GARZA THE WORSE FOOT DOCTOR
December 4th, 2023
• Previous review

Please dont go to this clinic and let this terrible doctor see you. Either you get amputated or you get amputated. He doesn't care. He will take his time to take care of your need until you get amputated. This is the worse butching place for anything you need to see them for. You are WARNED! THIS IS HIM https://www.houstonfootandankle.com/our-doctor/alexander-garza-dpm.html

Tip for consumers:
SHARE THIS..

Products used:
HORRIBLE

Service
Value
Shipping
Returns
Quality

Date of experience: December 4, 2023

Thumbnail of user micah.phillips
Texas
2 reviews
1 helpful vote
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May 11th, 2023

I mean it's google alright my go-to search engine. Need to search for why you exist and what your purpose in life is? Google has the answer! (i know this because i searched those things up). Need to search up this exact site? Go to google. Need to learn to make your screen do a barrel roll? Go search "Do a barrel roll" in google!

Tip for consumers:
google=good

Products used:
it's a search engine what product would i use? Knowlage?

Service
Value
Quality

Date of experience: May 11, 2023

Thumbnail of user anona83
Australia
6 reviews
17 helpful votes
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July 5th, 2021

Used for about 20 years. Do no evil was essential but once that was removed then it has been a scourge on society.

Censored and selected content. A lot of pushed advertising based on selling your data.

Irresponsible as some people are especially vulnerable and google lets unscrupulous sellers take their money.

I get it. Google is usually a third party and claims innocence. Perhaps legally for now but not morally or ethically.

The law will eventually catch up.

Service
Value
Quality

Date of experience: July 5, 2021

Thumbnail of user aarong129
Washington
7 reviews
49 helpful votes
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January 25th, 2021

Google's search functionality is pretty good, and it definitely blows bing out of the water. Google will try to fool you and make the site seem cute, with its rainbow pastel colors and little google doodles. However, they keep logs of all your searches and personal information. In 2019, it's parent company was sued for collecting personal data from children. Their business seems to only be interested in making money, and they don't care about child safety. I'm a minor myself, so it's very upsetting to know that they harvested my personal data.

Tip for consumers:
Be careful!

Products used:
Search, Google drive, Youtube

Service
Value
Quality

Date of experience: January 25, 2021

Thumbnail of user sandyp344
Texas
1 review
0 helpful votes
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October 28th, 2022

I teach Digital Marketing at a state university. We used to use the Google Ads Competition but Google discontinued the program. So now I have my students contribute $$ to help a local company with a Google Ads campaign. It worked well for a few years, but this year most of my students' accounts have been suspended before they even began. Google is vague about why, but sometimes points to a credit card problem (nonsense) or a "violation" of policy. Instead of teaching my students how powerful Google Ads can be, they're actually learning that this program is too difficult to implement. I'm incredibly frustrated that Google doesn't try harder to accommodate students and small businesses. These are our future marketing leaders and they now have an incredibly bad impression of Google Ads. What a shame. I will no longer introduce this program in my classes.

Date of experience: October 28, 2022

Thumbnail of user giuseppec81
Italy
2 reviews
1 helpful vote
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October 17th, 2021

Google is essential for me, without it most of the daily operations could not be done. Whoever invented it has managed to attract many people who were previously on other engines. Among the services I use the most there are certainly: Email, translator, Map, Google Earth.

Products used:
Traductor,Gmail,Google Earth

Service
Value
Shipping
Returns
Quality

Date of experience: October 15, 2021

Thumbnail of user henryc513
California
1 review
8 helpful votes
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May 19th, 2020

I'm a war Veteran and disabled. I needed an injection in my back I can't drive or ride the buses.
I called this RC Affordable limousine service and wow I got a red carpet treatment. This driver got to VA Hospital in record. Time and pushed me in my wheel where I was to go an waited for me.
No one does this kind of service.
He got me back home safely.
Now I have used limousines before but Company is out standing and really affordable!
Thank you Mr. Case

Date of experience: May 19, 2020

Thumbnail of user cheni3
Malaysia
4 reviews
2 helpful votes
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October 22nd, 2020

Thank you Google.com is a very cool platform. Google provide wide range of functions and excellent service. Let me easily find the information I need. It also provided me with great convenience during my study career.

Date of experience: October 22, 2020

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