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Overview

Google has a rating of 2.5 stars from 858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Google most frequently mention customer service, credit card, and paypal account problems. Google ranks 15th among Search sites.

  • Service
    174
  • Value
    161
  • Shipping
    120
  • Returns
    112
  • Quality
    157

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
4
Negative
19
View ratings trends
73
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How would you rate Google?

Reviews (858)

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Reviews that mention popular keywords

search engine (122) search results (27) credit card (23)
Thumbnail of user nethras
Turkey
11 reviews
33 helpful votes
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December 1st, 2016

I believe it has one of the best ad system on internet at the moment and I could manage to reach my goals with their unique service. Thank you.

Date of experience: November 29, 2016

Thumbnail of user lext7
Australia
2 reviews
10 helpful votes
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May 14th, 2020

We all should know by now that anything Google owns is not private, is stored into Eternity and we cannot reach a human pulse at Google to discuss anything, not by phone or email. As good as Gmail gets in functions, we gotta realize our inputted and received data are not ours if/and Google can suddenly take away your access to "your" email account at anytime. In my case, I had an early Gmail account from when that did not require a referral, so, some 18 years...
As is the Big Brother Plan, we get sucked into the ease and reliability of Gmail functions, so we use it. We use it for more and more. As I did for some career and personal contacts.
Avoiding my detailed history of the past three weeks of try after try to reach Google, to recover "my" Gmail account and to seek help to get my access back from online forum and site pages, I'll summarize by saying that all input from Google in these efforts has been only automated and in first notifying me upon login that Google thinks I used some unknown device, which is not true. This is where the frolicking through Google sites & links began and led me through mazes of potential hopeful ends, but all turned out circuitous and to no avail.
Knowing your Gmail address and password for 18 years isn't enough. Some odd security question was raised -- as if I'd recall that answer from 2002! So, still, no access. Stuck. No human pulse at Google to ring.
Gist = as nice and cozy Gmail [and Google products] can be, a lifetime of contacts, communications, photos, documents, legal records, etc can, at anytime, be snatched from you... even you who gave away your cell phone number for "security" ID of your account.
X Files = Trust No One. I can't argue with that. If I ever get back into my Gmail, all contacts and selected content will be extracted. Still searching for a good though private secure substitute in an email server. Done with Big Brother.

Date of experience: May 14, 2020

Thumbnail of user judyp11
Michigan
1 review
16 helpful votes
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July 31st, 2014

My husband fell for this scam too. I couldn't believe it when he told me he paid $599.99 to have them clean Maleware off his computer and then protect it for the future! I told him he could have bought a new computer for less than that! I knew that what they did could have been done with a free program so I told him he had to call them and cancel and try to get his money back. He was sure they wouldn't give him the $299 he paid to have his computer cleaned off but we were hoping to get the other $300 back. He called and they did the same high pressure pitch they did the first time and convinced him to keep it. I wouldn't settle for that so I took matters into my own hands and called them myself. I told them I wanted to cancel the order and get my money back. He asked for the email address. Then he confirmed that my husband paid $599.99 and said they would credit my account within 3 to 5 business days and that we would get an email to confirm the credit. About an hour later, he received an email showing that they had done a $599.99 credit. I couldn't believe it was that easy!

Date of experience: July 31, 2014

Thumbnail of user debbieb160
New York
1 review
0 helpful votes
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December 17th, 2017

Thank you customer service Heather,@ Jib Jab. You found a solution and were attentive to me. Your knowledge is refreshing.

Date of experience: December 16, 2017

Thumbnail of user robertt15
GB
3 reviews
9 helpful votes
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September 5th, 2011

The best search engine out there by far, and you can even customise the background with your own photos. :)

Date of experience: September 5, 2011

Thumbnail of user dang372
California
4 reviews
13 helpful votes
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September 3rd, 2019

The worst search engine except for all the others. Compare to Bing and be SO grateful Google got dominant first.

Date of experience: September 2, 2019

Thumbnail of user alech50
Oregon
8 reviews
1 helpful vote
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August 6th, 2021

They had aided hackers in distributing malware, spyware, bundleware and bloatware through Softonic, CNET, Google Drive, Media Fire and Dropbox by posting Green Download Links on their ads and on websites! My Toshiba Laptop had died!
I don't want to download your Xbox bundleware app for Forza Horizon 3 on any unknown website!

Tip for consumers:
Do Not Fall For Their Fake Website Links!
They Are All Scams!

Date of experience: August 6, 2021

Thumbnail of user jamest1955
California
4 reviews
10 helpful votes
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April 19th, 2022

Phuck Google this Chinese prick needs to learn that America is not PHUCKING china we will tear your buildings apart brick by brick we will stand up against this PHUCKING industry THIS IS AMERICA AND PHUCK ANYONE WHO THINKS THEY CAN CONTROL MY NATION LIVING IN CHINA PINCHIA YOU WANT WAE IM COMING FOR YOU PERSONAL FOLK PHUCK YOU BIT¢H

Tip for consumers:
In install Google immediately don't trust Google LLC

Products used:
The website and YouTube I get censored on both while others promote terrorism if I can't simply call out there terror supporting bots why should I be censored PINCHIA the Chinese phuck

Service
Value
Quality

Date of experience: April 19, 2022

Thumbnail of user maxr222
Germany
2 reviews
1 helpful vote
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January 25th, 2023

I have tried to get in touch with them because my account got banned without them even telling me why.
Either you dont get an answer at all or you get a generic email by a bot. HORRIBLE SUPPORT

Service
Value
Shipping
Returns
Quality

Date of experience: January 25, 2023

Thumbnail of user davisonhs
Arizona
8 reviews
18 helpful votes
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January 19th, 2013

This is the best browser I have ever used. The data base of Google is very strong. You can get relevant links in 1 second. 5 stars

Date of experience: January 19, 2013

Thumbnail of user gayei
Texas
1 review
7 helpful votes
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February 13th, 2015

Please do not do business with this scam company. I got suckered in and have paid dearly for it for the last couple of years. I signed up with them and sent money, $300.
They got into my computer and completely ruined my computer. After much heartache, they did return my money-but then is when the trouble really started-they started to call day and night telling me that my computer needed their help. This went on for many months, then suddenly stopped. I had to buy a new computer-not long after that, they started calling again to say that my computer was not working properly and that they were the only ones that could fix it-said they had all my new info, after a few weeks, my new computer completey died and was not repairable-the professional that looked at it said it had been hacked into and completely ruined. Immediatey this safecart co. Started callng again and seemed to know that the seccondcomputer was broken-the calls intensified-sometimes it was early in the morning, but mostly midnight to three or four. I am permanently disabled and do need some sleep. I waited months before I got another computer. I did get one about a month ago and now they are e-mailing me saying they have started to deduct $14.99 a month for the contract that I have with them and I have agreed to it-never would I do that. I have to wait until Monday to contact my bank officer. But if this harassment does not stop, I m prepared to go further. I will file charges. I have the phone records, etc. This is the most ridiculous thing - why are they still in business? Can anything be done to stop this?

Tip for consumers:
do not use PC



Please do not use this business-its a total mockery

Date of experience: February 13, 2015

Thumbnail of user sr16
Illinois
10 reviews
26 helpful votes
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July 1st, 2011

Great site. Almost everything available. Often have to sift through providers to obtain a good one but otherwise excellent!

Date of experience: July 1, 2011

Thumbnail of user daveyd4
GB
1 review
10 helpful votes
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September 10th, 2014

This is a scam! Something was sold to me with a one off charge for that product. Safecart set it up as a recurring payment though.

Service
Value
Shipping
Returns
Quality

Date of experience: September 10, 2014

Thumbnail of user arte39
Italy
22 reviews
6 helpful votes
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February 29th, 2024

Google needs to hire a corporate NEUROLOGIST

Their non sensical procedures are PATHOLOGICAL

I really think that coding too much destroys the 2 neurons that they have left intact

Service
Value
Shipping
Returns
Quality

Date of experience: February 29, 2024

Thumbnail of user ericl38
Ohio
33 reviews
48 helpful votes
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November 30th, 2013

Very easy to use, and love the doodles on the site. Excellent search results as well. Would recommend.

Date of experience: November 30, 2013

Thumbnail of user jacobb34
Ireland
3 reviews
14 helpful votes
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August 5th, 2014

Employment practices at Google:

Google lied to me about a job offer they pretended to be based in Germany while in fact they were recruiting for their call centre in Dublin, Ireland.
The job description was crystal clear about the location, Hamburg, Germany. I applied and few days after I received a call from a recruiter based in Ireland.

After few minutes on the phone, she asked me if I wanted to relocate to Dublin. I said no as I had applied for a job based in Hamburg. Then the ugly truth came out. The job was not based in Hamburg despite what was written on the ads. It was based in Dublin.

It is true that Germany is not a fiscal paradise where the citizens are paying the taxes that big U. S corporations avoid by setting up their HQ in Ireland...

It is called false advertising and it's illegal.

To top it all, Google is a specialist of false job ads as they post hundreds of them every months that don't correspond to any openings (always the same jobs weeks after weeks after weeks).

It just justify the existence of their HR services, make them look healthy and collect profiles and data.

Big brother is watching you.

Google has lost many trials in relations to the following matters:

- Repeated Privacy violations.
- Repeated Copyright violations (writers and authors)
- Tax evasions schemes (under scrutiny).

Here is a marketing agency (that's what they are) who gained a quasi monopoly in different part of the internet, whose main source of profit come from tracking, gathering, reselling, distributing your private data and information that you have given up for free to be exploited endlessly.

The most amazing fact about this is that people themselves have decided to give up their civil rights and freedom for the convenience of gadgetry and the illusion of comfort.

A brave new world indeed...

Date of experience: August 5, 2014

Thumbnail of user mikeb1676
New Jersey
23 reviews
40 helpful votes
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October 16th, 2020

There are tons of search engines that don't track you and report you to state agencies if they ask.
Please protect yourself and find another.

Date of experience: October 16, 2020

Thumbnail of user joselitop4
Nevada
1 review
0 helpful votes
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April 30th, 2021

Ms. Mint Cortez helped me with a lot of patience…from looking for the right dates of departures, airlines and the best rate possible…

Tip for consumers:
Na

Products used:
Na

Service
Value

Date of experience: April 30, 2021

Thumbnail of user karens308
Netherlands
2 reviews
0 helpful votes
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April 16th, 2017

I love the updates that they have recently implemented. Being told that there is a traffic jam on my way to work is amazingly helpful.

Date of experience: April 16, 2017

Thumbnail of user austins250
Texas
10 reviews
10 helpful votes
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May 18th, 2022

Google censors reviews of public places I've visited. It's pointless. Even Google keeps adding useless crap to the browser. Time to drop it for good.

Date of experience: May 18, 2022

Thumbnail of user josel276
Arkansas
1 review
2 helpful votes
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November 12th, 2018

Paid for a membership and got the receipt, but it was never added to my account. It is definitely a SCAM company!

Date of experience: November 12, 2018

Thumbnail of user nathanw6
Indiana
6 reviews
9 helpful votes
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August 13th, 2012

Despite some of the negatives, google is a good navigational and information tool to the mainstream internet.

Date of experience: August 13, 2012

Thumbnail of user lunab
Oregon
10 reviews
44 helpful votes
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December 12th, 2010

I don't understand how anyone could not LOVE this website. Gives you anything that you could possibly want. Keep up the good work Google!

Date of experience: December 12, 2010

Thumbnail of user ricardos224
Massachusetts
1 review
0 helpful votes
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August 28th, 2021

Love this app is easy to make a coin and I absolutely am with this movement I wish their where more apps like it

Date of experience: August 28, 2021

Thumbnail of user madanj
Nepal
4 reviews
1 helpful vote
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June 5th, 2019

This site gives me the feeling of world in my hand. Also, when i have nothing on my mind i thought google for everything.

Date of experience: June 4, 2019

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Max W.
Typically does not respond to reviews

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