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Overview

Google has a rating of 2.5 stars from 858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Google most frequently mention customer service, credit card, and paypal account problems. Google ranks 6th among Search sites.

  • Service
    174
  • Value
    161
  • Shipping
    120
  • Returns
    112
  • Quality
    157

This company does not typically respond to reviews

Positive reviews (last 12 months): 35.1%
Positive
13
Neutral
4
Negative
20
View ratings trends
73
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How would you rate Google?

Reviews (858)

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Timeframe

Other

Reviews that mention popular keywords

search engine (122) search results (27) credit card (23)
Thumbnail of user philk13
GB
1 review
10 helpful votes
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November 19th, 2014

I would decline to give this company any rating as it doesn't give a negative option! I thought I was paying about 21 GBP for reimage only to find afterward they took 53 GBP! Trying to cancel the order was useless and no reply from safecart. Fortunately I went to my bank to report this and my money will now be refunded and no further money will be paid to this so called "safecart"

Tip for consumers:
Do not even consider paying this company!! Go directly to the supplier in the future.

Date of experience: November 19, 2014

Thumbnail of user stevenl24
New Jersey
14 reviews
27 helpful votes
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May 8th, 2013

I admit that it took me some time to get used to using Google Reader, but then I realized that it was the biggest player and better than any other RSS readers. I ended up using it quite a lot especially for different interests that I had. Yes, I am one of those people who were pretty upset that it is going away and wish that Google still found a way to have it around because I set up some many other things that interface with it that now I have to make sure they are updated and it is such a pain. Also because Google Reader has dominated the field there really isn't something that is as powerful as it is. So it was a sad day when I found out that Google Reader was being deprecated.

Date of experience: May 8, 2013

Thumbnail of user tc398
California
1 review
1 helpful vote
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August 9th, 2022

I am a small business owner and my business was suspended from google for suspicious activity. They did not tell me why and they just took my business down after I had added my website and an a couple extra services to expand business coming in. This has been a nightmare for me an my family and I was at the top of google and now I am not on there at all anymore. I am very dissatisfied with how they operate and more importantly worried about the time frame of them fixing the issue if it ever gets resolved. Looking at other business reviews they are taking longer and the time frame is inaccurate from when they will actually resolve the issue and they do not have anyone to talk to, I just had to submit a form and now its all a waiting game. I am not happy with how they operate GOOGLE BUSINESS!

Tip for consumers:
If you are a business owner "DO NOT UPDATE ANYTHING UNLESS NECESSARY ON GOOGLE BUSINESS OR THEY MAY TAKE IT DOWN FOR SUSPICIOUS ACTIVITY RESULTING IN A LOSS OF CUSTOMERS FOR YOUR BUSINESS, IF YOU RELY ON GOOGLE FOR YOUR CUSTOMERS"!!!!

Products used:
None of these apply to the issue with GOOGLE!!!

Service
Value
Quality

Date of experience: August 9, 2022

Thumbnail of user sandrad24
Missouri
1 review
0 helpful votes
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October 22nd, 2014

I have been a customer for 2 years now. I was in the office on ******* East Kellogg on Tuesday October 21st. I meet and talk with Kayla for a while I even open another storage while talking with her. Kayla done a very very good job. She was really courteous. I really enjoyed talking with her. She showed me the storage rental That I rented. Thank Kayla, well done

Sandra

Service
Value
Quality

Date of experience: October 22, 2014

Thumbnail of user thomasm1158
Texas
2 reviews
1 helpful vote
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December 9th, 2019

My account is supposed to be able to read my finger print and sign me in. However I have to go through the grooling process of remembering the password for the account. Come on when I am working I don't have the time to deal with it and the password manager does not save the password like it is supposed to be doing. Honestly don't think I will be able to keep using Google programs if they can't get it to work properly.

Date of experience: December 9, 2019

Thumbnail of user joannel2
GB
2 reviews
7 helpful votes
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March 3rd, 2011

I typed in 'How to make an egg' it was unable to process my question. I was stunned. It make me many scenarios on how to cook an egg, however, it came up with no solutions on how to make an egg, nor an apology for being unable to furfill my request. Google prides itself in being able to help everyone. All the answers. Well, this is a false claim and I wish for full compensation for my traumatic experiences when dealing with said website. Not freakin' impressed. I started Beef!

Date of experience: March 3, 2011

Thumbnail of user annas226
Pakistan
9 reviews
6 helpful votes
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July 7th, 2017

Well everyone uses google on dailybases and it is the most helpful site. I have been using google from the day i first started using net and i am still using it since i can find anything i want in here so thumbs up to google the best internet site ever

Date of experience: July 6, 2017

Thumbnail of user lauried150
New York
1 review
2 helpful votes
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June 21st, 2020

I was a Cablevision customer for over 20 years. Recently, I had major issues with them and not only did they not listen to me, they manipulated and lied to me. After months of dealing with a couple of things recently, I couldn't take it anymore and cut the service. Even though I had paid in full, I was still getting billed and even wrote a letter to the company. I'm still waiting to be done with this nightmare. Buyer beware!

Date of experience: June 21, 2020

Thumbnail of user michaelj1995
Minnesota
7 reviews
1 helpful vote
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September 17th, 2021

Google is a great company and in my humble opinion the BEST tech company. It has the great search engine, Google play store that lets you down load most apps for free, the Android smartphone, Google maps, and freaking You Tube! Plus, their delving into new technologies like AI and self driving cars!

Date of experience: September 17, 2021

Thumbnail of user darrellg4
Australia
4 reviews
11 helpful votes
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October 1st, 2014

In some cases, where image sprites and Javascript and/or CSS is used to render the image, it may not be possible to include the rating in the alt text. Let's say that the following line uses image sprites and CSS to display an image of 4.5 stars:

Date of experience: October 1, 2014

Thumbnail of user nykyrianl
New York
1 review
0 helpful votes
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October 2nd, 2022

Customer service is *******% lacking! Apple pay is exposing Google for what it is. Money hungry and disgusting. Stealing information, selling it and then claiming your account is being used by someone else just to suspend it. WTF Google? They then ask you to literally send your ID over to them. LOL scaaaaam!

Service
Value
Shipping
Returns
Quality

Date of experience: October 2, 2022

Thumbnail of user gustavoj21
Colorado
4 reviews
64 helpful votes
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February 20th, 2021

I used to belive that Google was yhe best but lately I have noticed that they are biased in thier search results. The company has taken it up on themselves to modify the definition of words to a more left leaning meaning. And they control or censor what your search results are not just in politics but when it comes to searching for merchandise to buy. When I used multiple other search engines the results were not only more extensive but it gave me a better selection for academic and shopping experience. Google is ok if you want to search the internet with blinders and only purchase items that Google gets paid to promote. User beware that thier site tracks and controls what you see and buy to benefit them and the narrative they push at the expense of freedom.

Tip for consumers:
Yry other search engines and notice the results.

Service
Value
Quality

Date of experience: February 20, 2021

Thumbnail of user gloriap18
GB
1 review
12 helpful votes
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October 6th, 2015

So much for paying for licence and having help to clear errors I got a guy who sounded Indian and all he was interested in was charging me a further £175 I found it difficult to understand the talk about the computer but he made sure I heard how much money he wanted as he printed it for me.
The whole thing made me very angry as I was initially told it would take just 5 minutes to clear computer but some 40 minutes later I was still being urged to spend lots more money

Date of experience: October 6, 2015

Thumbnail of user patrickg32
Alabama
8 reviews
8 helpful votes
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February 27th, 2015

Never do buisness with safecart they are rotten to the core they tell me it will take my bank 15 days to return my money my bank who trust told me my money posts on the spot never will i do buisness with anybody that uses safecart ever if they use safecart bye

Tip for consumers:
run run run

Service
Value
Shipping
Returns
Quality

Date of experience: February 27, 2015

Thumbnail of user charlesm1790
TW
3 reviews
3 helpful votes
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August 2nd, 2021

The incompetency of Google support knows no bounds. Three weeks ago applied for a replacement phone ( my pixel 4 XL died). Google confirmed the order and told me that the phone will be delivered in two days. First forward till now and still don't have a phone. Everyday they send me an email telling me that a team is working on it. They have no idea whats happening with the phone. They told me thata specialist team is working on the case but they can't figure out why the phone hasn't arrived. They tried to apologise by giving me store credit. However, they couldn't even get that right. It does not work. They can't even apologise properly.

Tip for consumers:
Do not buy this product

Products used:
Pixel 4xl

Service
Value
Shipping
Returns
Quality

Date of experience: August 2, 2021

Thumbnail of user jenniferl1405
North Carolina
4 reviews
11 helpful votes
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December 22nd, 2020

I know were suppose to write about google here but since there's no area to write about google forms, imma write it here. Google forms has been an big help, including in online learning. The only complaint i have which idk how there gonna fix is, not saving! This is a big issue for me, that's why i can only give this 3 stars. If i have to go eat lunch, or i accidently "x" out of the tab. Ect. It won't save! I was doing a major in math today, i accidently "x" out the tab and i had to redo the whole thing! (there were 40 questions and i was on 37) i love google forms but the not saving thing is an issue.

Date of experience: December 22, 2020

Thumbnail of user iamt1
Nebraska
12 reviews
23 helpful votes
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August 2nd, 2022

The only thing I don't like much on Google is that on the Google play store when I search for games with no adds (I hate the adds). But they always show games with adds. But overall Google is so so wonderful. And I am so so glad they have the wonderful robots. My ex-husband tried to kill me and hit me in the head. The doctor I was at said that it wasn't extremely severe but there is a chance when you get old the memory will drop. So I often have to check a word and to me it is a YEA as the google robots always help me know the word!

Date of experience: August 2, 2022

Thumbnail of user debbiem1984
Texas
1 review
0 helpful votes
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May 21st, 2024

I was getting credit for clicking on emails but it seems over the last several months I'm not getting credit for opening emails any longer.

Products used:
Tank top

Service
Value
Shipping
Returns
Quality

Date of experience: May 21, 2024

Thumbnail of user mkm1
Canada
1 review
8 helpful votes
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September 9th, 2014

I was ripped off by them. Suckered by the glowing reviews on Download.com I went ahead and purchased PC HelathBoost.

It did nothing and did not fix the problem so I called them up. First time I was left hanging. Second time I got a so called technician who clearly knew nothing. He tried the 14 point plan on me, but saw that I was knowledgeable about PCs (though clearly not scam artists) so he told me to take the problem to a local technician.

Then adding insult to injury they charged me for items that I did not order. A huge rip off.

Tip for consumers:
Avoid at all costs

Service
Value
Shipping
Returns
Quality

Date of experience: September 9, 2014

Thumbnail of user barryc319
North Carolina
1 review
1 helpful vote
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July 21st, 2021

Battery was twice as expensive as it should of been. The delivery was two days beyond the time I was told. After receipt the insturction said two hours of charde... this was false... 15 mins was more than enough. So basically nothing good except after the charge it did work fine in my mower.

Date of experience: July 21, 2021

Thumbnail of user jenilr
India
1 review
0 helpful votes
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January 9th, 2024

Hello all quotex Treading is best platform for Treading i suggest to all use use quotex for treading. Treading is a business to learn and earn money easy. And change your life style

Products used:
Good

Service
Value
Shipping
Returns
Quality

Date of experience: January 8, 2024

Thumbnail of user chantelleh
GB
5 reviews
3 helpful votes
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May 9th, 2015

I think it is simple to use, there is enough colour so it stands out, it is rememberable and people like to use it. If you were to change anything, I would make the letters bigger so it feels more of the screen!

Date of experience: May 9, 2015

Thumbnail of user jp297
Canada
1 review
3 helpful votes
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April 19th, 2018

TOTAL RIP OFF! After several emails and several telephone calls and after being told to call here, there and everywhere, I finally received the license key for the product. I must admit that I got extremely upset which I never do in a telephone conversation. Then and only then would they help me. I was overcharged $30 and I was told that they cannot refund my money. Also this antivirus is extremely limited in what it can do. Therefore, KEEP. AWAY. FROM. AVAST ONLINE! AKA SAFECART!

Tip for consumers:
KEEP AWAY !!!!!!

Service
Value
Shipping
Returns
Quality

Date of experience: April 19, 2018

Thumbnail of user jonathanh479
California
21 reviews
85 helpful votes
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June 9th, 2020

It is good, better than Ecosia, easier to use, and it is huge meaning you can find what you want better than other search engines. The only thing Ecosia is better at is actually helping to environment and I have to push myself to to use that website.

Date of experience: June 8, 2020

Thumbnail of user waseemk
Virginia
1 review
1 helpful vote
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August 15th, 2015

Orlando Roofing services provides clients with certified Orlando roofers that specialize in everything from complete roof replacement to even simple roof repairs on both residential and commercial properties. If you want a FREE consultation from a reliable roofing contractor in Orlando, give us a call today.

Date of experience: August 15, 2015

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Max W.
Typically does not respond to reviews

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