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Overview

Google has a rating of 2.5 stars from 858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Google most frequently mention customer service, credit card, and paypal account problems. Google ranks 6th among Search sites.

  • Service
    174
  • Value
    161
  • Shipping
    120
  • Returns
    112
  • Quality
    157

This company does not typically respond to reviews

Positive reviews (last 12 months): 35.1%
Positive
13
Neutral
4
Negative
20
View ratings trends
73
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How would you rate Google?

Reviews (858)

Rating

Timeframe

Other

Reviews that mention popular keywords

search engine (122) search results (27) credit card (23)
Thumbnail of user hih42
Pennsylvania
4 reviews
2 helpful votes
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December 19th, 2022

This search engine is very good. The problem I have is that google keeps collecting my data, and they keep telling me to switch to Google Chrome.

Service
Value
Quality

Date of experience: December 18, 2022

Thumbnail of user quavosavageb
Oklahoma
1 review
0 helpful votes
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December 25th, 2022

Turn to Google for any kind of information no matter how crazy or strange it may be, I bet Google gone h

Date of experience: December 23, 2022

Thumbnail of user duckf
Kuwait
3 reviews
19 helpful votes
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November 30th, 2012

Its good yet it records your IP and limits you to this bubble algorithm where your search results will be close to what you have previously chosen

Date of experience: November 30, 2012

Thumbnail of user berryb18
China
1 review
0 helpful votes
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May 8th, 2017

Usually I got many information from them, I think google team did the right thing for people! I have to say, I really need it! Thank you!

Date of experience: May 6, 2017

Thumbnail of user dereky2
Florida
3 reviews
52 helpful votes
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October 8th, 2014

Google is a very useful site for me. I use it for my email, Google+, and store important data at Google Drive.

Date of experience: October 8, 2014

Thumbnail of user hafizm5
Pakistan
2 reviews
0 helpful votes
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May 13th, 2019

Wow beautifully presented in the morning to you and your family a very good ton of the intended solely those are the

Date of experience: May 11, 2019

Thumbnail of user zejanz
Luxembourg
2 reviews
2 helpful votes
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August 16th, 2022

I do not like this company and i had no positive experience in the years i dealt with them, so 1 star.

Service
Value
Shipping
Returns
Quality

Date of experience: August 16, 2022

Thumbnail of user mikhails31
RU
6 reviews
0 helpful votes
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March 13th, 2024

I am able to find whatever information I am looking for, it's one of the best web browsers I have ever used.

Date of experience: March 13, 2024

Thumbnail of user mustafam23
Egypt
2 reviews
0 helpful votes
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July 5th, 2019

This app will help you get money by answering questions answer a 12 questions and you will get easy money

Date of experience: July 5, 2019

Thumbnail of user redm28
Canada
1 review
1 helpful vote
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May 18th, 2021

So happy with Jason Weigel their service/support technical person -he was so helpful... made the experience great!

Date of experience: May 17, 2021

Thumbnail of user chrisj1533
Minnesota
1 review
0 helpful votes
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September 15th, 2023

We are a law office in SE Minnesota, and we provide criminal defense and general practice such as civil suits. We do not receive a lot of google reviews, most people don't post socially about their criminal defense. We received 2 illegitimate reviews over the past 2 years, one from someone who asked us to represent them in an area of law we don't practice, who was the aunt of a client, and we could not represent her, she was irked by the fact we would not represent her, and she posted saying our client was thinking of getting a new attorney and that we need to 'get our ducks in a row', Our client was happy with our representation and did not get another attorney, but Google says this doesn't violate their policy, even though it was written out of spite. Ok I guess its tough to prove the facts to google, I get that, but the process took them less than 5 minutes to decide. We accepted this, got an ad company to promote a review campaign, emailed dozens of our clients, got a lot of great reviews, and brought up our star rating, even though it didn't really seem fair. A couple years later we served a civil complaint against a woman who stole a lot of expensive items from our client, who was storing things at her property. She admitted she was not giving his things back to the police and had put herself in a position that was very difficult to defend in MN law. She gave us a one star review in response to the lawsuit. I contacted google again to ask them to remove the one star review, giving them the certificate of service showing she was not a client of ours and she was reviewing this in retaliation of a lawsuit. They responded 3 weeks later asking us for a court order, they said without a court order they cannot do anything. It really makes me think twice about believing the ratings on Google, we also do bankruptcies and wills and a one star review with no context can really effect our business. We are restricted from replying with specifics about cases and my boss is hesitant to even point out she is an opposition in a suit because it can negatively effect our case if she contacts opposition without going through their lawyer, so we have no way to address this. I think Google has really hung small business attorneys out to dry with these sort of policies considering that criminal defense can often be upsetting for clients even if we get the best deal possible if the client isn't 100% understanding of the law, or if their family aren't given 100% of the information, as often times criminal clients don't give their families all of the sordid details. All in all I'm disappointed to know that Google cares not for the effects of their policies when given proof that the ratings are illegitimate, & I've lost respect for their review system entirely.

Service
Value

Date of experience: September 15, 2023

Thumbnail of user freddieb49
Philippines
2 reviews
0 helpful votes
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September 5th, 2019

Google, search engine really helpful, tried for homeworks and guidelines on cooking. Tablatures for my guitar hobbies.

Date of experience: September 5, 2019

Thumbnail of user krystall107
Pennsylvania
2 reviews
1 helpful vote
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January 28th, 2021

LG Instaview refrigerator keeps food fresh and looking good also. It has unique and eye catching window.

Date of experience: January 27, 2021

Thumbnail of user olumidea2
Nigeria
3 reviews
2 helpful votes
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July 16th, 2019

Google is so perfect and excellent. It brings what are distance to you at a closer and lesser time.
I so much love googling.

Date of experience: July 16, 2019

Thumbnail of user nazneenr
Bangladesh
1 review
0 helpful votes
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April 4th, 2021

I really in love with Grammarly. Getting benefited from being attached to Grammarly. Much appreciated.

Date of experience: April 3, 2021

Thumbnail of user aravindp2
India
2 reviews
0 helpful votes
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September 15th, 2020

It's the best search engine I have ever seen in my life. I use it more 5 hours per day and it's main advantage is it's very easy to use

Date of experience: September 15, 2020

Thumbnail of user ivyg14
China
1 review
0 helpful votes
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May 5th, 2017

First of all, I have to say it always helps me a lot! Very useful! I Actually I think it will be better in the future!

Date of experience: May 3, 2017

Thumbnail of user vikashg7
India
3 reviews
1 helpful vote
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December 17th, 2020

Google is technology king. Google is amazing. Google helps me get that I want that. I get knowledge from google.

Tip for consumers:
Good luck

Products used:
Search engine

Service
Value
Shipping
Returns
Quality

Date of experience: December 17, 2020

Thumbnail of user samsono2
Nigeria
2 reviews
1 helpful vote
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July 14th, 2019

The best place to know more even about your environment, and the best part is the using of Google earth map you can never get lost

Date of experience: July 13, 2019

Thumbnail of user efeo5
South Dakota
1 review
0 helpful votes
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January 24th, 2021

I keep come back i, so it would be a 5 star for me
Some people say bing but I would really beg to differ sometimes

Tip for consumers:
Not much to know

Products used:
Nike addidas russell

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2021

Thumbnail of user juliem1371
GB
1 review
0 helpful votes
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February 20th, 2021

Just had one of my holiday prints put on canvas excellent quality vg service will definitely use this company again.

Date of experience: February 18, 2021

Thumbnail of user dianar69
California
1 review
0 helpful votes
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August 14th, 2017

Its not a just search engine its covered word all people should use google. Its give lot business learn and etc

Service
Value
Shipping
Returns
Quality

Date of experience: August 12, 2017

Thumbnail of user donnaz122
Ukraine
4 reviews
1 helpful vote
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April 27th, 2020

I use Google in my everyday life and business. Everything is fine. Love YouTube so much, using Gmail and Google Ads.

Date of experience: April 27, 2020

Thumbnail of user maryw1751
New York
1 review
0 helpful votes
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February 2nd, 2021

Our company has a 2018 NV 200, a commercial vehicle with 100,000 mile bumper-to-bumper commercial Nissan warranty. There are about 58,000 miles on the truck. On January, 26,2021 while driving on a small residential road at 5 miles an hour, the passenger side curtain deployed. The truck did not hit anything at all. Our technician said it sounded like a gun went off. He couldn't see anything. Had this happened on the highway, he certainly would've been in an accident, possibly fatal. I have been trying to work with Nissan to have them simply give us a loaner truck for the eight weeks that will be required in order to do a thorough investigation. I'm not trying to cause them trouble but They told me I AM RESPONSIBLE FOR THE COST OF ANY LOANER TRUCK!. This is the worst handling of a highly explosive situation (no pun intended) that I can imagine. They also said it's up to THEIR discretion to decide if I would get reimbursed. Furthermore, they said I may be subject to STORAGE CHARGES AT THE LOCAL DEALER UNTIL THIS IS SETTLED. Is this incredible? Dakota from their arbitration group has been assigned to me. No person could have less skills given the severity of this incident. I asked for just two things: a loaner truck and commitment to make sure that any defects be not hidden from the public. DISGRACEFUL. WHO IS SAFE IN THEIR VEHICLES? HERE'S THE WORST PART. WHEN I TOLD THEM I DEMANDED A LOANER VEHICLE, THEY SAID THE CASE WAS CLOSED!, MR/MRS DAKOTA CALLED THE DEALER AND TOLD THEM THE CASE WAS CLOSED AND SETTLED.

Tip for consumers:
don't buy a nissan

Products used:
nissan trucks Our company has a 2018 NV 200, a commercial vehicle with 100,000 mile bumper-to-bumper commercial Nissan warranty. There are about 58,000 miles on the truck. On January, 26, 2021 while driving on a small residential road at 5 miles an hour, the passenger side curtain deployed. The truck did not hit anything at all. Our technician said it sounded like a gun went off. He couldn’t see anything. Had this happened on the highway, he certainly would’ve been in an accident, possibly fatal. I have been trying to work with Nissan to have them simply give us a loaner truck for the eight weeks that will be required in order to do a thorough investigation. I'm not trying to cause them trouble but They told me I AM RESPONSIBLE FOR THE COST OF ANY LOANER TRUCK!!!!!!!. This is the worst handling of a highly explosive situation (no pun intended) that I can imagine. They also said it’s up to THEIR discretion to decide if I would get reimbursed. Furthermore, they said I may be subject to STORAGE CHARGES AT THE LOCAL DEALER UNTIL THIS IS SETTLED. Is this incredible? Dakota from their arbitration group has been assigned to me. No person could have less skills given the severity of this incident. I asked for just two things: a loaner truck and commitment to make sure that any defects be not hidden from the public. DISGRACEFUL. WHO IS SAFE IN THEIR VEHICLES????? HERE'S THE WORST PART. WHEN I TOLD THEM I DEMANDED A LOANER VEHICLE, THEY SAID THE CASE WAS CLOSED!!!!!, MR/MRS DAKOTA CALLED THE DEALER AND TOLD THEM THE CASE WAS CLOSED AND SETTLED.

Service

Date of experience: February 2, 2021

Thumbnail of user terrym970
Pennsylvania
3 reviews
0 helpful votes
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October 23rd, 2021

I always use google to find what I need and I'm never disappointed. I think it's important that you can get the results that matter.

Products used:
Internet search

Service
Quality

Date of experience: October 23, 2021

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Thumbnail of user maxw84
Max W.
Typically does not respond to reviews

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