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Overview

Google has a rating of 2.5 stars from 858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Google most frequently mention customer service, credit card, and paypal account problems. Google ranks 6th among Search sites.

  • Service
    174
  • Value
    161
  • Shipping
    120
  • Returns
    112
  • Quality
    157

This company does not typically respond to reviews

Positive reviews (last 12 months): 35.1%
Positive
13
Neutral
4
Negative
20
View ratings trends
73
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How would you rate Google?

Reviews (858)

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Timeframe

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Reviews that mention popular keywords

search engine (122) search results (27) credit card (23)
Thumbnail of user paulc77
Paul C.
Pennsylvania
80 reviews
146 helpful votes
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August 31st, 2014

How can anyone like Google more than Yahoo? Their homepage is a search bar, that's it. No news or any updates on their homepage. Their Gmail is bad and the quality is lower. They own YouTube now and they messed that site up as well. I would NOT recommend Google to anyone. That's about it.

Tip for consumers:
Don't use Gmail. Use Yahoo email instead.

Service
Value
Quality

Date of experience: August 31, 2014

Thumbnail of user samo19
California
1 review
13 helpful votes
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September 26th, 2014

This company was supposed to clean my computer and install pc watchdog. They never installed the pc watch dog and my computer is still slow. They charged me $369.99. Also they tried to run my card 9 times at $369.99. Now I have to fight charges.

Date of experience: September 26, 2014

Thumbnail of user leticiaa
District of Columbia
3 reviews
2 helpful votes
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February 3rd, 2014

Google now become a part of my life. Anything I would like to know, I can find it with Google. Very easy, very fast, but sometimes I think google make us become lazy. But there is also many positive things, many of information we can get.

Date of experience: February 3, 2014

Thumbnail of user daisyg9
Utah
2 reviews
4 helpful votes
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June 29th, 2016

Every time my PT went out of town, I was put on hold for treatments.
When billing time came, and there was a dispute, I was forced to attempt to prove I paid.

I found them to be less than satisfactory both in service and billing.

Date of experience: June 29, 2016

Thumbnail of user lynnv13
Wisconsin
2 reviews
8 helpful votes
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November 21st, 2015

Paid for 6 month trial at which point i called to say i did not want the monthly product--though they promised i could cancel even when i called they said they would cancel, they continue to charge my credit card. Scary... not worth it. Beware all

Date of experience: November 21, 2015

Thumbnail of user natalieb26
Missouri
1 review
0 helpful votes
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November 9th, 2015

I refuse to open this site anymore because the 3rd party ads are just too horrible, upsetting and disgusting. Projectfree.tv, can you do anything about this so I can come back? As it is, I just can't.

Date of experience: November 9, 2015

Thumbnail of user versals
Alabama
2 reviews
3 helpful votes
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November 16th, 2020

I received the wrong dress shirt from ViralStyle (viralstyle.com). I have tried to contact Christina Bradley (Viralstyle Support) on a number of occasions with no positive results. I simply wanted the correct shirt I originally ordered but have received any positive results. They have my $36.00 and have a ridiculous shirt I did not order. Appalling service!

Tip for consumers:
DO NOT DO BUSINESS WITH ViralStyle (viralstyle.com) !!

Products used:
Wrong dress shirt.

Service
Value
Shipping
Returns

Date of experience: November 16, 2020

Thumbnail of user terryj18
Massachusetts
1 review
5 helpful votes
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November 30th, 2013

This website is a total scam with very smooth operators. They pretend to teach you, then sell you outrageously priced software solutions which put malware on your computer. Fortunately, I figured out that I had been scammed and contacted my credit card company right away and was able to get all 90% of my money back with multiple calls to the company and a fraud report opened by the credit card company.

Date of experience: November 30, 2013

Thumbnail of user christophers881
North Carolina
2 reviews
0 helpful votes
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January 5th, 2020

I have a 6 ft privacy fence about 800 ft long and a lawn company was hired to cut my lawn front and back. In going to the back through a 5 1/2 ft wide gate the lawn cutter drove his 43 inch zero turn into my gate without opening it to get in and knocked it off hinges and broke it. I searched fence companies locally and came upon Carolina Fence Creations, owned by Brandon *******819 *******@gmail.com... Fast, outstanding repair service by the owner himself and his right hand man. Even replaced the handle opening the fence and no cost as original installer from a major home improvement company provided a inappropriate steel opener. If you are ever in need of a fence installer or repair call Brandon the owner, you are guaranteed to get the best personalized service ever. Thank you Brandon for a outstanding repair job, fair price and education for myself and all my real estate client.

Date of experience: January 4, 2020

Thumbnail of user williamf21
Louisiana
4 reviews
6 helpful votes
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January 11th, 2013

What can I say? More of a personal favorite than anything (with no slight to yahoo, bing or others) but whatever browser I use it is my default homepage+search engine. Google+ is becoming more relevant to the default Google search engine so we'll see if search results will suffer from some sort of favoritism.

Date of experience: January 11, 2013

Thumbnail of user theresaf62
North Carolina
1 review
1 helpful vote
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February 15th, 2019

A tremendously useful tool. I had been employed for the last 22 years for a company. Recently moved and had to put together a resume... OUCH! Thank God for My Perfect Resume. It is the most useful, helpful, and user friendly program I have used. My resume has been great, as I have have many job offers, and currently got the job I really wanted.

Date of experience: February 13, 2019

Thumbnail of user ll524
Texas
1 review
15 helpful votes
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April 28th, 2016

Got a pop up screen that told me something was wrong with my computer. Clicked on the ad and was taken to SafeCart. Paid money to have computer fixed. 3 months later Safecart calls and says my computer needs attention and in order to fix it I needed to pay more money. When asked why the money paid last time didn't help and catch the problem I was told "... that wasn't covered..." Three months later I get another call telling my that "my computer has been hacked this time... I need to take action"... Yet again when asked why the money paid twice before didn't help me was told "it doesn't cover this type of thing " What do you three 2.5 months later another call. These people were able to pull up account information from the computer and actually see usernames and passwords for various accounts.

No happy and would suggest to stay away. Seems like a scam.

Date of experience: April 28, 2016

Thumbnail of user dickl7
GB
5 reviews
23 helpful votes
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September 7th, 2015

I have given this company 1 star but really it should not have any stars at all. Their set up an alert is mixed up with log in to your google account which if you have more than one Email address mixes up the Email addresses for your responses and causes you to have to go through a repeat process which even links to your internet provider. What a waste of people's time! Then there are the continual pestering messages about security processes. There is no exuse for vanity!. The whole world is not interested in little you in your little room trying to search the internet. If google could get that into their thick heads we could all be able to search the internet and use their services in peace. Unfortunately, they are determined to make your life a missery with their demands and logging in processes. For God's sake google grow up!

Date of experience: September 7, 2015

Thumbnail of user brianh267
California
3 reviews
27 helpful votes
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March 26th, 2018

I have really valued Google for years to find things and even for shopping. Recently it has come to my attention that Google is a good source of honest reviews for businesses as long as those reviews are positive or neutral. If you need a review site that is not afraid to also provide the less-favorable reviews that warn you of bad business practices then you need to instead go to Facebook for complete and factual reviews.

My factual review of a local pediatrician (Dr. Kevin Grant of Folsom--owner of "Folsom Lake Pediatrics") was deleted from both Yelp and Google apparently due to the business owner not liking it since it brought awareness of some serious integrity issues.

I greatly thank Google for all the help they have done for me via their search engine, maps, reviews, etc. Google is great!

Date of experience: March 26, 2018

Thumbnail of user cja9
Illinois
1 review
10 helpful votes
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June 13th, 2014

This service is USELESS! It's a total ripoff. It did absolutely nothing it claimed it would do to remove malware/virus from my computer. It just sits in your computer silently for 6 months doing nothing, then you get charged $20 from the company with "automatic renewal" of their "service".

Complete sham. Do yourself a favor. Do NOT sign up for this scam.

Date of experience: June 13, 2014

Thumbnail of user eileenf15
Georgia
1 review
3 helpful votes
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September 12th, 2017

I placed an order for shirts knowing the sizes based on a previous order. The shirt sizes and quality had completely changed with the new order. When I asked customer service for new shirts I was told the sizes and quality were the same even though I pointed out that it was a differing manufacturer. I was told to send them back before being allowed to place a new order. They would never have arrived in time for my event. Needless to say my group was unhappy with the order.

Date of experience: September 12, 2017

Thumbnail of user lanef
New York
121 reviews
357 helpful votes
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January 7th, 2012

I live for the google. Google helped me graduate from graduate school! One million stars for google. I love doing research and reading celebrity gossip on google. I just wish google would not allow fraudulent sites to conduct business from their site.

Date of experience: January 7, 2012

Thumbnail of user walterd1
California
3 reviews
9 helpful votes
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August 8th, 2012

Is anyone else tired of the vanilla results google is providing... I am.

I used to find interesting stuff all the time, no I have to change and redefine my search all the time until I finally just give up. Is there a good search engine out there?

Date of experience: August 8, 2012

Thumbnail of user davey96
Romania
18 reviews
68 helpful votes
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December 2nd, 2013

They ruined everything when they removed the top shortcut bar. Now everybody has to click 10 buttons to get to google maps or to google videos. Why won't they stop from changing things when they are already good enough?

Date of experience: December 2, 2013

Thumbnail of user nancyr86
Illinois
3 reviews
22 helpful votes
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December 14th, 2017

I was going to order a toy for my grandson. I went to this website to order the toy for Xmas. I gave them all my info but was trying to find out how long it would take to ship before giving final authorization. Finally I got to the page that said it would take 5 weeks so I tried to quit the transaction. I backed out of the website but they charged my CC anyways. Then when I tried to call their customer service, I was on hold for 3 hours - literally. Clearly they don't sell the product. They just phish CC info from unsuspecting customers. They need to be shut down!

Date of experience: December 13, 2017

Thumbnail of user mikes2915
Kentucky
3 reviews
0 helpful votes
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February 24th, 2022

I have very little trust in Google. They are okay at helping me to locate data but that data usually has to line up with their ideology. Additionally I keep getting a notification that I need to update my Google profile with my date of birth to comply with the law. There is no law, repeat no law, that I am aware of that requires me to provide Google with my birth date and I'm getting tired of them lying to me to try to get this information.

Tip for consumers:
Free email, cloud storage, and browser

Date of experience: February 24, 2022

Thumbnail of user joyceg
Utah
1 review
2 helpful votes
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September 11th, 2009

I ordered one download of Spyware Doctor, Apparently it was billed through safecart.com. I was billed twice. I called them' and called them. They have a machine that answers and says all of their support people are busy. How do I get through to them! Please folks stay away from this site. Trouble is you don't you you are dealing with this site until it is too late.

Date of experience: September 11, 2009

Thumbnail of user trishad1
Virginia
8 reviews
12 helpful votes
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February 19th, 2014

Google has always been there to help me find what I need on the web. Although it seems to me that the web should be based on what real people are looking for not what a websites seo specilist is able to do to make it rank. It seems like this is the best option as of today for finding relevant content.

Date of experience: February 19, 2014

Thumbnail of user tonyf64
Tennessee
31 reviews
79 helpful votes
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April 17th, 2018

I love Google but I am giving it a 3 out of 5 because of its voice service you find on all the phones now days. I broke 2 Samsung On5 phones that I owned because I thought it was the phones that was making my voice to text all screwed up saying random... I never said. It really... me off! I would be talking to someone in voice to text & it would say some really... & off the wall... that I never said some of which started some unwanted drama with people who did not know me well. After I got other models of phones I have now found its Google Voice to Text not my phone/s. Such a waste, those were good phones & I just got... & decided I had had enough.

Google fix that crap!

Date of experience: April 16, 2018

Thumbnail of user taram608
Canada
2 reviews
0 helpful votes
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March 8th, 2023

I hope skip yhe dishes in Edmonton suffer bad they are liars and theives they can go out of business for all I care I'm going to spread the news everywhere how you lied I could use credits to pay for a new meal bc (maria) didn't deliver my order and then you didn't let me use the credits that were shown on my app and blocked me from costumer support and using the app shame on you all

Date of experience: March 8, 2023

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Thumbnail of user maxw84
Max W.
Typically does not respond to reviews

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