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GoToGateReviews 2,253

3.4

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From the business

Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.


gotogate.com
Founded in 2009
Miami, FL, United States
+194
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GoToGate Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Fast and easy booking!
June 23, 2025

Fast and easy booking! I would definitely use GotoGate again.

Date of experience: June 13, 2025
Texas
1 review
0 helpful votes
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This was an easy process love love love it, thank you so much I'm ready to relax and unwind

Date of experience: June 12, 2025
West Virginia
1 review
0 helpful votes
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Very simple and complete when entering and selecting your choices

Date of experience: June 12, 2025
Panama
1 review
0 helpful votes
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Excelente servicio
June 20, 2025

Excelente servicio. Creo que deberían tener personal bilingue para español y otros idiomas, aparte del inglés.

Date of experience: June 10, 2025
Colorado
1 review
0 helpful votes
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To just be honest, I'm a bit worried--I looked at reviews for Go To Gate and many people are not happy. If I am satisfied, I would be happy to write you all a review!

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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I hate Affirm they lie they say no interest but then want to charge you

Date of experience: June 9, 2025
New York
1 review
0 helpful votes
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Do u understand the last minute price increased is not cool?

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Good set up to navigate for booking and payment! It was also in English.

Date of experience: June 9, 2025
California
1 review
0 helpful votes
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Pretty great, although a lot of addons you need to manually reject in order to proceed. Not a huge issue, but it makes the experience more tedious than needed.

Date of experience: June 6, 2025
Georgia
1 review
0 helpful votes
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Convenient times and easy reservations. Would definitely recommend to use.

Date of experience: June 5, 2025
Mongolia
1 review
0 helpful votes
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Fast and easy, I like it, I will always use this app for every trip hotel and flights.

Date of experience: June 5, 2025
Mexico
1 review
0 helpful votes
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BUENA PAGINA, ME GUSTO QUE ES RAPIDO EL PROCESO DE COMPRA AUNQUE SENCILLA Y NO DEJA SELECCIONAR ASIENTOS NI AGREGAR MALETA, O AL MENOS NO SUPE COMO, PERO SI VOLVERIA A COMPRAR CON USTEDES GRACIAS

Date of experience: June 4, 2025
California
1 review
0 helpful votes
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Easy and fast to purchase airline ticket, I hope it is going to be alright

Date of experience: June 4, 2025
Missouri
1 review
0 helpful votes
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My only compliant is not listing the seat spec for the flight.

Date of experience: June 4, 2025
France
1 review
0 helpful votes
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I was here buying a ticket to fly to Barcelona. Thanks for your support

Date of experience: June 4, 2025
Texas
1 review
0 helpful votes
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Horrible experience with the app updating its prices and customer service not helping in any way, could not get a booking secured no matter how many times I started over for 4 to 5 hours

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2025
Florida
1 review
0 helpful votes
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I need a human being on this, mu first time with your site, I am trying to reserve our seats to Malpensa, It. I thought i reserver a similar but for us preferable flight last night but got a reservation on British Air, not Swiss air. The BA itinerary was our second choice. How did that happen? My husband I both watched me press our first choice. We both thought! Then if find myself re-directed to AA lines. ( a partner, of BA, BUT! Is that where we should reserve? Our flight is on the 18th. I am very frustrated and feel abandoned. I. need a live well-informed person. I. am new at this, but I. Feel like an old lady, which I am, but. Never have felt like one before. Dr. Gayle Delaney WHERE IS MY ONLINE TICKET? I see receipts, but not a "e-Ticket.

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2025
Utah
1 review
0 helpful votes
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2nd time with G2G & your website is easy, especially for someone with a disability that makes it hard to do things online... It's intuitive and you're not trying to sell me crap every 2 seconds like the abomination of a booking site belonging to Ryanair or EasyJet... Thank you for being straightforward and letting me buy what I came here to do: buy a flight!

Date of experience: June 3, 2025
North Carolina
2 reviews
0 helpful votes
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Great service
June 13, 2025

Great service. Thank you for all your discounts and support

Date of experience: June 3, 2025
Florida
1 review
0 helpful votes
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It was very easy and self explanatory to purchase the tickets. Made the buying experience pleasant

Date of experience: June 3, 2025