GoToGateReviews 2,396

Booking Numbers: **************, **************, ************** My experience with Gotogate has been nothing short of a nightmare — financially, mentally, and emotionally. In February 2025, I booked 2 plane tickets for my family through Gotogate. In March, I contacted their customer service to change the travel dates, paid over $300 in change fees, and received a confirmation that the modification was successful. Based on that confirmation, I purchased a third ticket on the same new dates, spending an additional $$$. Then, almost a month later, Gotogate informed me that they couldn't process the changes after all. No explanation. No refund. No real apology. Just cold, generic emails and useless alternatives. To recap:
I paid for a service they confirmed.
They failed to deliver it.
They kept my money
I was left with 3 unusable tickets and no solution. What followed was a disgraceful loop of canned replies, contradictory information, and total lack of accountability. I filed a formal dispute through my bank and Gotogate responded with false claims, saying the service was provided — despite clear proof to the contrary. My dispute was rejected. The emotional and logistical toll this situation has taken is massive. I spent weeks chasing answers, unable to rebook travel, constantly anxious, and repeatedly dismissed by their so-called customer service. To this day, I have not received a single cent back. Gotogate has not acknowledged their failure, nor offered any compensation — not even a partial refund. I now have to resort to: Filing complaints with consumer protection authorities in France and other European authorities now. Publishing this review to warn others: do not trust this company. They will take your money, fail to deliver, and hide behind vague terms and conditions while pretending it's not their fault. This isn't just bad service — it's dishonest and exploitative. Never again. #Gotogate #ScamAlert #ConsumerRights #TravelScam #EtraveliGroup #GotogateFraud

I booked a flight from Istanbul to Tivat through GoToGate (Order: 1062-XXX-XXX). Air Montenegro randomly changed my flight time to something ridiculous, so I asked for a refund. That was 3 weeks ago.
Here's what's been happening for THREE WEEKS: I call GoToGate: "We'll contact Air Montenegro and call you back" (Never happened)
I call Air Montenegro: "Talk to GoToGate"
Repeat. Every. Single. Day. It's like being stuck in a bad joke. Nobody wants to help. Nobody gives straight answers. They just keep passing me back and forth hoping I'll give up.
I can't reach anyone who actually cares. When I finally get through, they give me vague nonsense answers and rush me off the phone. I've asked simple questions like "When will I get my money back?" and can't even get that answered.
Honestly? I feel scammed. How is this legal? Two companies just pointing at each other while keeping my money? Today was supposed to be my flight day (June 27) and I'm sitting here still fighting for a refund.
If you're thinking about using GoToGate or Air Montenegro - DON'T. Save yourself the headache. Book with companies that actually help when things go wrong.
Still no refund. Still no answers. Just the same runaround.
0/5 - Would give negative stars if I could.