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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Excelente servicio. Creo que deberían tener personal bilingue para español y otros idiomas, aparte del inglés.
I hate Affirm they lie they say no interest but then want to charge you
Good set up to navigate for booking and payment! It was also in English.
Convenient times and easy reservations. Would definitely recommend to use.
BUENA PAGINA, ME GUSTO QUE ES RAPIDO EL PROCESO DE COMPRA AUNQUE SENCILLA Y NO DEJA SELECCIONAR ASIENTOS NI AGREGAR MALETA, O AL MENOS NO SUPE COMO, PERO SI VOLVERIA A COMPRAR CON USTEDES GRACIAS
My only compliant is not listing the seat spec for the flight.
I was here buying a ticket to fly to Barcelona. Thanks for your support
Horrible experience with the app updating its prices and customer service not helping in any way, could not get a booking secured no matter how many times I started over for 4 to 5 hours
I need a human being on this, mu first time with your site, I am trying to reserve our seats to Malpensa, It. I thought i reserver a similar but for us preferable flight last night but got a reservation on British Air, not Swiss air. The BA itinerary was our second choice. How did that happen? My husband I both watched me press our first choice. We both thought! Then if find myself re-directed to AA lines. ( a partner, of BA, BUT! Is that where we should reserve? Our flight is on the 18th. I am very frustrated and feel abandoned. I. need a live well-informed person. I. am new at this, but I. Feel like an old lady, which I am, but. Never have felt like one before. Dr. Gayle Delaney WHERE IS MY ONLINE TICKET? I see receipts, but not a "e-Ticket.
2nd time with G2G & your website is easy, especially for someone with a disability that makes it hard to do things online... It's intuitive and you're not trying to sell me crap every 2 seconds like the abomination of a booking site belonging to Ryanair or EasyJet... Thank you for being straightforward and letting me buy what I came here to do: buy a flight!
Great service. Thank you for all your discounts and support
It was very easy and self explanatory to purchase the tickets. Made the buying experience pleasant
Answer: Yes they are scammers operating from unknown destination No phone number and no e-mail correspondence Criminals that stole my $1800 with no apology
Answer: Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence.
Answer: Passengers' money is too little, who cares. Even if you were cheated, as an individual passengers, you won't shake the whole tree. They want your money, nothing else, like a pirate or thief.
Answer: They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. The break the policy from the US department of transportation, but they don't care, they want your money. The best thing is not to purchase ticket from their website. Stay away! https://www.going.com/guides/refund-for-fare-drop