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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Works for me. Saved $50! Works for me. Works for me. Works for me.
No hidden fees! All fees are up front. Website is easy to navigate and checkout process is easy. Will definitely use again.
Easy and secure to search and buy tickets from Gotogate.
I recommend.
Can't get you on internet or phone to cancel reservation. It's like you are a scam company.
I was connected from Kayak the prices was very best value the timing for grate for price.
All perfect! Efficient, quick and with no extra costs... I will go again
This is very friendly to manage every booking considering it's got always the best pricing on the market.
I booked a flight from Istanbul to Tivat through GoToGate (Order: 1062-XXX-XXX). Air Montenegro randomly changed my flight time to something ridiculous, so I asked for a refund. That was 3 weeks ago.
Here's what's been happening for THREE WEEKS: I call GoToGate: "We'll contact Air Montenegro and call you back" (Never happened)
I call Air Montenegro: "Talk to GoToGate"
Repeat. Every. Single. Day. It's like being stuck in a bad joke. Nobody wants to help. Nobody gives straight answers. They just keep passing me back and forth hoping I'll give up.
I can't reach anyone who actually cares. When I finally get through, they give me vague nonsense answers and rush me off the phone. I've asked simple questions like "When will I get my money back?" and can't even get that answered.
Honestly? I feel scammed. How is this legal? Two companies just pointing at each other while keeping my money? Today was supposed to be my flight day (June 27) and I'm sitting here still fighting for a refund.
If you're thinking about using GoToGate or Air Montenegro - DON'T. Save yourself the headache. Book with companies that actually help when things go wrong.
Still no refund. Still no answers. Just the same runaround.
0/5 - Would give negative stars if I could.
Thank you very much. The operationg was very easy as I can only follow your indication.
Sometimes payment stuck but all is good once price is fixed well.
THANKS muchas gracias por ser una pagina tan facil e intuitiva. Lastima todos los extras que querian y aun quieren venderme, bueno, bueno, bueno
The prices with the air line were very high and the baggage price was high too
Rápido y muy buenas ofertas, tengo usando varios años go to gate
Easy and smooth while i suffered almost hours to book similar ticket from airline
Many choices of unnecessary add-ons to wade through, other than that it was good, and info was presented clearly.
My go to place for all my Europe trips. Always the best prices and easy navigate through the app
Always the best deal available and very simple to use and book your flight. This is my 3rd time using the site with no issue
The process was easy and fast. I usually have trouble with the payment screen when using different sites but that didn't happen this time around
Los Argentinos necesitamos pagar en Dolares aunque nuestra tarjeta este radicada en nuestro país
Thank you for your service Your explanation is very helpful and clear to the customer you did very good job 👍
I used this app to get many flights last year and never had an issue. Excellent service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members