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GoToGate has a rating of 2.9 stars from 1,598 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, credit card, and full refund problems. GoToGate ranks 14th among Plane Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
I booked 2 tickets from South Africa to France on Air Algerie through Gotogate in about June 2024. Flight departing mid September. The flight was cancelled by the Airline on 17 August. Their refund policy stated 15 working days. This was 6 weeks ago and no refund has been received. The reason now given is that I was a "no show"! There are currently no Air Algerie flights to South Africa, so it would be difficult to be a "no show" if there are no aircraft! Gotogate keep fobbing me off with excuses. My advice - do not book through Gotogate if you want a refund if the airline cancels the flight. They should just be transparent and tell you upfront - no refunds on this flight for whatever reason. I am going to pursue this further.
I will book with you again, very reasonable overall. Thank you.
Very good service it take a few minutes and good prices for every thing
Consegui mejor precio que en la misma aerolinea ademas del extra de poder cambiar mi vuelo con fecha de hasta un año... Golazoooooooo de River Plate
Doesn't allow the option to choose "not to be seated together" which forced me to pay $102 to be seated together. Also, the overall price changed by $300 more while transacting in the final pay button. Price couldn't be temporarily "locked in" while completing the ticket purchase. Felt like it was a bait and switch happening right before your very eyes.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It's easy to book on lots of sites - but then you find hidden fees, sneaky ways of asking things that cost you more money, etc. On GoToGate it's all totally clear and transparent. I love how they fill in the passengers' names as you type! And that it's very clear you've already paid for baggage! Forget the ones that might be $10 or $20 less...it's worth the extra for this confidence and peace of mind!
You website is very easy to understand with booking flights.
Great prices and easy to book so that's all i have to say about that
It was a blast, thank you!
The fastest process i've had for booking a flight.
Great service that provides cheaper prices than I had expected.
The best rates you can have is in Gotogate! I have booked for 4 destinations with different companies and never I had problems.
Excellent in using the application also very user friendly. The rate offered is also very competitive.
This is a really good site. First time using it and it was a very good experience.
My experience when you buy tickets I must right information full name. Last time I'm don't put middle name.
Very easy to book European flights from the US. Booking confirmation sent immediately from site and booking info was used to validate tickets with airline. Just easy!
Pretty breezy. A bit too many buttons to push and boxes to click.
GOTOGATE charged seat assignments but does not refund them after airline changed the flight schedule and refunded the airfares. It is a very unprofessional company!
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I feel nickle and dimed for each little add-on, especially customer service and online check-in. Online check-in was $4 a person for an entirely digital service, which is silly.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We booked a holiday in FIJI. BOOKING.COM provides packages including resorts and flights.
We paid for Flights. BOOKING.COM sent us a Booking Confirmation for the Hotel.
The hotel sent us information. The hotel is closed for renovation. The airline did not pay the cost of the ticket.
We can't contact BOOKING.com by Internet as an Internet address <*******@booking.com
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I booked a reservation with free cancellation policy. When i called to cancel, I was told I can't, otherwise fee will apply. This is cheating and deceiving your customers
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I cancelled within the 24 hour grace period and am very happy with they way your website works
DO NOT USE
Their customer service team advised of cancelation fees, as they could not amend the booking as previously advised, and under HALF of the refund came through.
AVOID at all costs.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I love the process of booking, very simple and easy.
Gain trust and grow your business with customer reviews.
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
