Overview
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
Most agreeable easy to follow lots of choices and clear information
Easy to use, appreciate choices that are clearly explained
Smooth reservation process.
A few too many offers for optional services (with extra fees)
Excellent navigation and very easy process to purchase the ticket.
Simple and faster navigation really helps every booking and options also very clear and clear font for every user and friendly
The added fees are really galling. It would be nice if prices were honest up front.
Very good website, the booking and payment worked perfectly
I booked 4 times already here! Having the best deal ever! Kudos to the team
Nice website. What is C/O? Be more specific. I had to guess that it means State.
Thanks for this great service I will try this soon
Very easy straightforward! Last time I got my tickets everything went smooth. This is my second time purchasing tickets through them!
First time user! I found the process easy to navigate and understand. Thank you!
The website was easy to navigate, and all the information was there. There was no question unanswered as to what type of bags are included. The add-ons too are reasonably priced.
Additionally, the website offered many types of extra services and insurance, which can alert inexperienced travelers to their needs and may help prevent some expensive cost down the road due to oversights.
A very excellent and easy service for booking tickets beside giving many feasible option for prices
I have been doing business with you before. I enjoy it. That's why I'm back.
Smooth transaction. For sure I will use the site again in the future.
I chose 9 hours non stop flight, 1. There was last minute price raise (figure)and I accepted it as I just didn't want to waste time; 2. But after I finish paying, the itenary I received shows 33 hours with stop, why would anybody choose 33 hours flight over 9 hours when the price is the same? Now of course I am waiting online forever for them to find out how much it will cost me for the 9 hours one! Stop playing with people so much!
Easy to book a flight more economical than other websites
Seemed like it was very easy and was pleasant experience.
The price was comparatively cheaper. Also, the online platform is very easy to navigate and user friendly. The online payment process was easy and quick; and no hidden charges included. Finally, you get your E-ticket and payment receipt instantly when your payment is confirmed.
I think my experience with GoToGate was just awesome and I got the best service!
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- Miami, FL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members