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GoToGate has a rating of 2.9 stars from 1,598 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, credit card, and full refund problems. GoToGate ranks 14th among Plane Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
I booked 2 tickets from South Africa to France on Air Algerie through Gotogate in about June 2024. Flight departing mid September. The flight was cancelled by the Airline on 17 August. Their refund policy stated 15 working days. This was 6 weeks ago and no refund has been received. The reason now given is that I was a "no show"! There are currently no Air Algerie flights to South Africa, so it would be difficult to be a "no show" if there are no aircraft! Gotogate keep fobbing me off with excuses. My advice - do not book through Gotogate if you want a refund if the airline cancels the flight. They should just be transparent and tell you upfront - no refunds on this flight for whatever reason. I am going to pursue this further.
Hoping seat selections are confirmed at $10. Each. Travelling w/ friend. Another co. Was charging $1.30 but showed only 1 seat i wanted was available.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The price was very good.
I booked the ticket after 3 weeks from the date I first looked up the site. But the price hasn't been changed.
Not given clear details and very worst experience, they say contact airline and not giving basic option to cancel the reservation with In 24 hours, when I try to chat they even took away the access their chat
Very clear and your company have more options to check the quality and the price we appreciate that
The best on the best at the world always any time for everyone
You are trying to entice people to add too many extra charges
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Excelente aplicacion Todo facial organization de enterder varias Compre he realizado y sin ningun problema 100 % recomendada
Discounted flight that was easy to find and saved me a few dollars off the direct carrier prices
Don't want to mention about this. It is a scam, very sad before I pay for my flight Ticket was $1317.00 when I click submit the pay. My credit card get charged $80.00 more was $1397.00
It is a scam
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
You guys are my GO TO, no pun intended for buying plane tickets when the Airline's own website is hard to navigate or is simply not working. YOu've always sent me confirmations quickly. I've bought tickets form you while sitting on a bus in the middle of jungle road. It's grea to jsut carry a smartphoe and be able to purchase your tickets anytime, anywhere.
קיבלתי אוטו בלי יכולת להניע
בפרסום 120 ש''ח גבו לי 250 ש''ח לנסיעה של 20 קמ
ואין עם מי לדבר
שרות מזעזע!
לא להתקרב
Booked and paid ticket
Received one day after a mail saying that all tickets booking was cancelled and I will have my payment refunded
No explanation about the reason and no offer to make new booking
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The booking app is easier to manage. Still our experience is ongoing. In further booking we will let you know goods and challenges.
We would like to inform you that we are an agent that provide services to customers. While doing so we employ your app. If there is any possibility to work in relation with your company for using your booking app, we would love to be your customers. If there any reduction fee for customers we would love to get the benefits.
I don't know where my flight info is at.
You have not sent me anything!?
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quick process. Cheap. Included the 2 checked bags that other sites would charge for.
I spent more money on flight tickets buying at Go to the Gate than directly with the airline. I received a coupon for hotel but I found the better rates in Trivago.com. Only the car rental was better with Go to the Gate.
My flight was meant to be 89 euro (because it stated, if paid by visa debit)
I PAID IT THAT WAY, and they charged me full price 124.99 euro.
Their number is out of service.
Their chats are BOTS, and if you do get a human, it's just a repeat of conversation.
No email contact. There is this one: *******@support.uk.gotogate.com
(but same repeated responses to no solution or avail)
No refund link.
All in all, scam unfortunately.
Tip for consumers:
:(
Products used:
not sure re "refund policy" because they don't answer that question.
I have been following closely this flight and this site was easy to use along with the good price. I have use it before on ticket to Canada and things were ok. I gave it a second try today.
We're was awesome, the price is very good, the staff knows what they doing.gotogate is my favorite site to buy a ticket, just me guy. Good for the staff.
Hassle-free booking. I have been satisfied from previous bookings.
I'm not computer smart,so my first time using the apps was a little confusing I got through it.
When I got to the counter,the attendants act like they didn't want to help and when they did it seemed like they had attitudes.
Could not enter my global entry information that I could see
It's was fast and easy with great prices! Highly recommend booking with them.
Gain trust and grow your business with customer reviews.
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
