Overview
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
Easy to book a flight more economical than other websites
Seemed like it was very easy and was pleasant experience.
Everything was very easy very fast and then I got everything in secure
Easy to use and it was quickly,fast
I was happy using the app
Easy to use, very helpful, and nice rates for trips i'm interested in
Exceptionally good. Short and precious. Easy to use.
Fast and friendly navigation, but price changes browser is showing error, instead of that show different msg that so pax feel confident and safe
Easy, fast and friendly navigation is helping me more bookings
I have not received my boarding pass details, 21 hours from flight! You need to sort this out immediately. This is the first time dealing with your company and if I don't have the details sent to me I will make sure I campaign against you.
Very good and easy to deal with and I'm happy with the price hope you keep it up
This process was very simple and very fast, I love it when I can spend my money this fast.
Easy to view with various options. I like the payment verification process for security.
Always so many options and choices; time, pricing and duration of flight. I so appreciate the differences
Didn't know there was a seat reservation fee for each leg, unwelcome surprise
Very easy to use. First time user. Simple to navigate and easy.
Fees were straightforward and process was easy to navigate.
Very easy and quick, I only waited for few seconds and boom, I was done.
Fast and smooth booking! Great price! Fast and smooth booking! Great price!
There were many options and the website was clear.
There were also many additional options to buy things which I was not aware of, so that took me by surprise. I thought an airline ticket included a lot of that.
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- Miami, FL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members