GoToGate

Definitely a fraudulent company. Accepted money, tickets never sent, every time I call they say they are still processing my refund - it's been 5 months. DO NOT PURCHASE. Read previous reviews, this is not a legitimate business, Pay that bit extra for a reputable company or book direct with airline. These are a fraud.

No sense of behaviour with Customer. This company should hire good people or better to close the company. They don't know the correct rules and regulations and bring their own rules. Waited for 1.5 hrs on call and got my life's worst experience with Customer care. They don't have basic sense while talking with Customer. Agent named Deepak is a crap behaviour and it was an argumentative call. Regret booking here.

Our flight was cancelled. It was a 3-4 days we were about to leave the location and they sent an email advising that it has been cancelled and that there were no other option other than refund. To this day, I have been calling and emailing but no refund was ever given. This was a year ago and i'm still fighting for my refund.

It was just easy to book with Go To Gate and the fares are cheap. I like this site because confirmation comes very fast.

Do not ever to think to buy any tickets from this company you will loose your money it happens with me so I want warning everyone to not to use this scammer please safe yourself and your money.
I lost my money and had to buy another ticket out of bucket my trip was on 08/15/2022

Stay a way please.

I booked a flexible flight so I could change the day of my return: turns out (after 20 minutes of waiting on the phone and 20 minutes of the woman telling me "Oh, sorry, give me more time there's a technical problem" obviously buying herself time, thinking I'll hang up) they wanted me to pay £185 on top of the initial price just to let me change the booking. Although when I called the company directly they said I didn't have a flexible ticket and would have to pay the supplement again to make it flexible! Massive scam, they obviously book the cheapest price thinking you won't notice so they can have more of your money. Don't book through them.

Basically we had a flight scheduled from Detroit to Minneapolis at 4:30pm. When we arrived, we found out the flight was changed to 7:30am... We never received an email from GoToGate regarding this change, in fact we received several emails confirming the original flight time. Logging into their app even shows no changes to the flight and shows the original time... Calling customer service was an absolute joke. They basically said there's nothing they could do, and even straight up lied about sending emails regarding the change. I can literally log into their app and see the same flight time we booked, but the rep tried to lie and say that was incorrect. This company is absolute scam. Avoid booking through them and go straight to the airlines for bookings. Cheap prices are not worth completely missing your flight and having no refund or change options.

Easy to make a reservation and received a discount versus direct with airline

It took them one year and a half to admit they have to do a refound (probably the flight company refounded to them) and then they send you an email that they will refound in 5 days but they never do.and they don't provide you any bank info to show you they really did the refound.they provide a reference id that your bank can't use to trace the money...If a transaction even exists. Don't expect their help in case you hit an issue.

AVOID AT ALL COST!

I am not even complaining about the lack of service during and prior to my travel with them, this is about my refund that have been due for over two months now. Not even a single line of correspondence during that time.

When you email them, the standard response is that right now they have a longer than usual response time, and that is it, no further communication for months unless you email them.

Not too mention that their customer service on the phone is completely unhelpful, usually spending about 30-45min on the phone with literally no better or different outcome than prior to the phone call.

I will keep putting up this review on as many sites as possible.

The only reason why I'm giving this a 1 star is because I can't give 0 stars. They have put me through the wringer on this one. I tried to search flights via google and I'm ashamed for them directing me to Gotogate for my flight. Yeah, it might be a cheap flight but you get cheap service too. It's not worth it. The airline cancelled my return flight and since their system doesn't show it being cancelled I had to call the airlines back to be directed back to gotogate. I was on hold for a total of 4 HOURS and got no where. My flight leaves tomorrow and after the flight passes and they have no confirmation that it was cancelled then I am marked as a no show and can't not receive a refund... so I'm to go to the gate and show up even though it's cancelled?! Just book direct with the airlines, even if it's a few more bucks, I wouldn't wish this experience on my worst enemy.

Horrible! I cannot get a refund on a flight that was cancelled by the airline because supposedly they cant contact the airline to confirm. It has been 2 months and they are refusing to refund my cancelled flight. I contacted the airline multiple times meanwhile and was able to get a waiver code and emails for this company staff to contact. I did this a month and a half ago. Still nothing. Cannot reach a supervisor, and always am told that my request is "escalated" but nothing gets done. I am always told that someone will email or call within 24 hours. Been told that about 8-10 times, ZERO calls or emails.

A very bad company. Zero customer service. Unfortunately I booked a flight through gotogate. I send them the booking number and never helped me. What can I say? They are scammers and totally unprofessional. Be cautious and avoid them.

We understand that in the pandemic situation there are cancellations and changes, but that GOTO GATE sends us an email within hours of taking a flight, that the flight has been cancelled, when we have been able to take the flight perfectly to the destination, leaves much to be desired. They did not have updates from the airline
Luckily we ignored that outdated email, and were able to fly home after 3 long years. Improve!

It was easy to book flight and the process wasn't an hectic one very please with the easy use of the app.

These people were extremely unhelpful. The trip ended up costing me $200-300 more than if I had used a quality company because I had to buy a last minute ticket due to their incompentance/lack of support.

I booked a flight with them, had to change the date which they said was fine. However, they said I had to call customer service to change the date over the phone. They kept me waiting in line for hours, only to have someone pick up and then disconnect the call before I could re-book. This happened 4 times in a row. They lied and said they tried to call me back - there is no way to reach them directly without waiting in an hours-long line every time you call back. I've spent all day on hold with them and have had no success changing my ticket which is now worthless. This is 100% a scam - do NOT book with them.

This is the worst ticketing agency i have ever came across. After first paying 250$ for the "flexible ticket", I was promised not to be charged again. After waiting for 1h30min on the phone, I was charged 500$ extra after asking to reschedule my ticket and when i asked to talk to the manager, the agent REFUSED to do so and was disrespectful. Oh and forget about them answering your emails, they will only do that after 3-4 days.
Terrible service, would not recommend even if it's your last choice. Nothing is guaranteed with them, be careful.

My flight was cancelled due the covid situation. I have been in talks with Gotogate seeking a refund. I know this is not guaranteed but the customer service is horrible. They are not sympathetic at all to the situation and it seems as though they are not on the same page as the airline either - because although the airline have put in an investigation for me they keep referring me back to Gotogate and for every situation Gotogate replies with "that is against our policy". I even asked for a supervisor to call me back but that was also against their policy.
I will not be booking through this company again and highly recommend to avoid them.

I booked a British Airways flight through Gotogate and the flight was cancelled on the day. BA refunded Gotogate within 6 days, but 3 weeks later, Gotogate have yet to refund me. I have emailed Gotogate, but they choose to ignore me. What reputable company would behave like this? Never again will I use Gotogate.

Gotogate is a complete scam! After my flights initially planned to depart and return in April 2020 were cancelled, they did not answer my emails for refund nor did their phone numbers work. After 3 months they offered me the opportunity to get a voucher or rebook immediately. They simply ignored my request for a refund after several times of emailing still! Eventually, I took the voucher. Now I wanted to use the voucher by booking a flight and it simply does not work and gives me error messages. If that is not enough, they also are still not replying to my emails and complaints. I would therefore advise everyone to not use this website for booking your flights.

I have been trying to get a refund for 2 months from them after using Booking.com site. I get the same message that the airlines need to refund first and then I will get a refund. Spoke to the airline and apparently there is an industry-wide agreement that the life-cycle of the booking is the travel agency's responsibility. They simply give me the same spiel each time...but apparently "understand my frustration". Apparently the "support personnel are dealing with it" but they cannot let me speak with them directly so again the same canned message. ATAS/AFTA here I come to for an official complaint. Do not EVER use this company to book flights.

I wish i had read the reviews before i booked the tickets. Once the button is pressed, you are done. Anything after that is paid. Forget about all the airline policies. Now you are dealing with 2 set of policies. One from airlines and one from these. Airlines polices can still be managed, but with gotogate, its like paying them for the services for which they charge on their website, but even they don't know what they are about.
They charge for cancellation within 24 hrs, premium charges for seat selection, charge for meal selection which airlines might not be even offering (seriously?). There money refund is 7-9 business days. I don't even want to start on the polite behavior and professionalism of the call center guys.
On a whole, very regretting experience. Stay away as much as you can.