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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Everything was very easy very fast and then I got everything in secure
Increasing fare after entering payment is horrible customer service. Cheap, inconsiderate behavior on this company's part!
Easy to use, very helpful, and nice rates for trips i'm interested in
It was quite helpful! I had struggled to get a ticket for a whole night, but the next morning I found this site and it was the best. So easy and swift!
Their web site was easy, the prices were good, the links were well marked.
The reason only 4, there was no way to request disability support, and there were a numbers of fields not requested that the airline needed that would have slowed our check-in and being disabled things that slow you can be unpleasant.
I have been doing business with you before. I enjoy it. That's why I'm back.
Easy to view with various options. I like the payment verification process for security.
Satisfactoria. Sin inconvenientes.
Fue muy rápido y sencillo
Excellent, no hidden spaces designed to confuse the customer by other sites including some airlines that know exactly what the purpose of those hidden areas that result in ridiculous charges
Very good and easy to deal with and I'm happy with the price hope you keep it up
Scammers that stole my money and ruined my holidays, The botched my booking and refused to take responsibility for their mistakes and wanted to charge me 400 Euros to cancel a 1400-Euro-booking. In the end they took my full amount and denied me any refund, pocketing all my €1444 Euros or $1493 US Dollars and flatly refused to refund a single cent! Total devoid of integrity and are very slimy. Avoid like the plague.
A very excellent and easy service for booking tickets beside giving many feasible option for prices
I will never buy tickets on you site! It was absolute scam, from showing that price increased during booking, to book in another currency. Awful service
I wanted to reschedule my flight. First of all, I was not able to reschedule the flight myself online and I had to contact the customer support by chat. My original flight costs 612 euros and I could see online that the extra costs for rescheduling where total 233 euros for a date in July. In June it was about 119 euros extra. But suddenly, when I was chatting with the customer support of Gotogate, they told me that I had to pay 2394,92 euros extra to reschedule my flight to any other date this year. They told me that my service class (economy) was not available for the rest of the year. It's January 2025 now and I'm flexible in rescheduling my flight to any other month, but they told me that from now (January) to December 2025 there is no available seat in the economy class, so I had to pay minimum 2394,92 euros to reschedule. This information can't be true because I can book a new flight online in economy class for about 450 euros. So, Gotogate is a SCAM! Please never book your flight with this company!
Attirato con un prezzo vantaggioso, in fase di prenotazione il sito ha avuto diversi bug. Sino a consentirmi, al quarto tentativo, una diversa prenotazione da quella iniziale, ad un prezzo più elevato
Didn't know there was a seat reservation fee for each leg, unwelcome surprise
There were many options and the website was clear.
There were also many additional options to buy things which I was not aware of, so that took me by surprise. I thought an airline ticket included a lot of that.
Bought a ticket with them, they cancelled it on the day I was flying. I called the airlines and they said this agent did not pay them correctly. It's just coming up to a month and I'm still waiting for a refund. Do not use this agent, they are not ethical.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members