The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
Was looking for flights and found the perfect non stop option. This was very easy to record all the options and book the right destination.
Thank you for your service Your explanation is very helpful and clear to the customer you did very good job 👍
Hi, it was easy and quick to book our tickets very straight forward. Prices are a bit high, however everything overall was good.
The process to book and select options was easy and efficient. I quickly completed what I wanted to from start to finish
THEY CHARGED ME FOR SEATS AND FAST TRACK BUT NEVER GAVE ME THE SERVICE I PAYED FOR, THE AIRLINE DOES NOT RECOGNIZE AND GOTOGATE DOES NOT ANSWER. I GUESS I PAYED 100 BUCKS MORE FOR THE TICKET
Straight forward and streamline process. I appreciate the travel itinerary and price on each page of the process.
It was easy to understand and check out. I love everything about go to gate. This is all I know about it Go To Gate.
I could not add golf bags to my booking. Maybe I can add extra luggage to my booking later, I hope I can.
Excellent, easy to use service. Would highly recommend! Very easy to navigate and work around the booking process. I will hopefully use this company again.
I was excited for my flight. I checked all the airline and found the confirmation numbers. All of a sudden, I got an email that my flight got canceled due to technical difficulties. So disappointed.
Very good, easy access, easy navigation easy access easy navigation easy navigation easy navigation easy access
Very good, easy navigation. Easy navigation easy navigation easy navigation easy access easy access easy access easy navigation easy access
No hidden costs. Kind of annoying insurance questions and tries to make it more expensive but overall really good experience
The confirmation period was bit long and frustrating. Normally it's instant with other airlines I don't understand why it took more than 15 minutes.
Got best prices on gotogate
Easy to use app especially for pensioner I have used this site previously with no problems.
Too many add-on choices for extra fees. Price should be shown with whatever amenities or extras already included.
Easy and very fast, booking a seat should be free of cost, don't know why you are charging for that service
Purchased flight. Confirmed and paid for. Order cancelled next day. It's a sham would never use again!
Booked a trip not 5 mins passed needed to make a change to error made to gender and no one was able to help with out charging me 44usd
Answer: Yes they are scammers operating from unknown destination No phone number and no e-mail correspondence Criminals that stole my $1800 with no apology
Answer: Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence.
Answer: Passengers' money is too little, who cares. Even if you were cheated, as an individual passengers, you won't shake the whole tree. They want your money, nothing else, like a pirate or thief.
Answer: They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. The break the policy from the US department of transportation, but they don't care, they want your money. The best thing is not to purchase ticket from their website. Stay away! https://www.going.com/guides/refund-for-fare-drop