business logo of GoToGate

GoToGate

Overview

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 13 days
+189
How would you rate GoToGate?
grey star
grey star
grey star
grey star
grey star
New Hampshire
1 review
0 helpful votes
Follow William H.
Unfollow William H.
Send Message
Share Review
Report Review

Very easy and great results
April 29, 2025

Was looking for flights and found the perfect non stop option. This was very easy to record all the options and book the right destination.

Date of experience: April 19, 2025
Indiana
1 review
0 helpful votes
Follow Naim S.
Unfollow Naim S.
Send Message
Share Review
Report Review

Naim salameh
July 5, 2025

Thank you for your service Your explanation is very helpful and clear to the customer you did very good job 👍

Date of experience: June 25, 2025
Florida
1 review
0 helpful votes
Follow George R.
Unfollow George R.
Send Message
Share Review
Report Review

Easy and Quick
March 30, 2025

Hi, it was easy and quick to book our tickets very straight forward. Prices are a bit high, however everything overall was good.

Date of experience: March 20, 2025
Virginia
1 review
0 helpful votes
Follow Billy A.
Unfollow Billy A.
Send Message
Share Review
Report Review

Plenty of options to choose from and the price is very reasonable. No hidden fees as well as the website is easy to navigate.

Date of experience: May 23, 2025
Virginia
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Send Message
Share Review
Report Review

Simple and affordable service
July 3, 2025

The process to book and select options was easy and efficient. I quickly completed what I wanted to from start to finish

Date of experience: June 23, 2025
Uruguay
1 review
0 helpful votes
Follow LEOPOLDO G.
Unfollow LEOPOLDO G.
Send Message
Share Review
Report Review

NOT GOOD EXPERIENCE
March 24, 2025

THEY CHARGED ME FOR SEATS AND FAST TRACK BUT NEVER GAVE ME THE SERVICE I PAYED FOR, THE AIRLINE DOES NOT RECOGNIZE AND GOTOGATE DOES NOT ANSWER. I GUESS I PAYED 100 BUCKS MORE FOR THE TICKET

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2025
California
1 review
0 helpful votes
Follow Bob R.
Unfollow Bob R.
Send Message
Share Review
Report Review

Straight forward and streamline process
July 13, 2025

Straight forward and streamline process. I appreciate the travel itinerary and price on each page of the process.

Date of experience: July 3, 2025
Massachusetts
1 review
0 helpful votes
Follow Debora O.
Unfollow Debora O.
Send Message
Share Review
Report Review

Easy access
April 19, 2025

It was easy to understand and check out. I love everything about go to gate. This is all I know about it Go To Gate.

Date of experience: April 9, 2025
Iceland
1 review
0 helpful votes
Follow Ingolfur H.
Unfollow Ingolfur H.
Send Message
Share Review
Report Review

La Gomerafly
May 14, 2025

I could not add golf bags to my booking. Maybe I can add extra luggage to my booking later, I hope I can.

Date of experience: May 4, 2025
California
1 review
0 helpful votes
Follow Allen M.
Unfollow Allen M.
Send Message
Share Review
Report Review

Price was not accurate to listed price, listed price was $300/ticket, end price was over $1,000 for 2 people

Date of experience: June 16, 2025
Bulgaria
1 review
0 helpful votes
Follow Shaun L.
Unfollow Shaun L.
Send Message
Share Review
Report Review

Great resource
May 19, 2025

Excellent, easy to use service. Would highly recommend! Very easy to navigate and work around the booking process. I will hopefully use this company again.

Date of experience: May 9, 2025
Texas
2 reviews
3 helpful votes
Follow Marzi A.
Unfollow Marzi A.
Send Message
Share Review
Report Review

Canceled 2 days before my flight
January 9, 2025

I was excited for my flight. I checked all the airline and found the confirmation numbers. All of a sudden, I got an email that my flight got canceled due to technical difficulties. So disappointed.

Date of experience: December 30, 2024
Virginia
1 review
0 helpful votes
Follow Florence R.
Unfollow Florence R.
Send Message
Share Review
Report Review

Very good, easy access, easy navigation easy access...
March 1, 2025
Updated review

Very good, easy access, easy navigation easy access easy navigation easy navigation easy navigation easy access

Date of experience: February 19, 2025

Very good, easy navigation
March 1, 2025
Previous review

Very good, easy navigation. Easy navigation easy navigation easy navigation easy access easy access easy access easy navigation easy access

Date of experience: February 19, 2025
New York
1 review
0 helpful votes
Follow Jade Z.
Unfollow Jade Z.
Send Message
Share Review
Report Review

No hidden costs
July 14, 2025

No hidden costs. Kind of annoying insurance questions and tries to make it more expensive but overall really good experience

Date of experience: July 4, 2025
Kenya
1 review
0 helpful votes
Follow Ilham H.
Unfollow Ilham H.
Send Message
Share Review
Report Review

Confirmation period
April 24, 2025

The confirmation period was bit long and frustrating. Normally it's instant with other airlines I don't understand why it took more than 15 minutes.

Date of experience: April 14, 2025
South Africa
1 review
0 helpful votes
Follow Sharon F.
Unfollow Sharon F.
Send Message
Share Review
Report Review

Best prices
April 20, 2025

Got best prices on gotogate
Easy to use app especially for pensioner I have used this site previously with no problems.

Date of experience: April 10, 2025
Mexico
1 review
0 helpful votes
Follow Yolanda L.
Unfollow Yolanda L.
Send Message
Share Review
Report Review

Too many add-on choices for extra fees
May 20, 2025

Too many add-on choices for extra fees. Price should be shown with whatever amenities or extras already included.

Date of experience: May 10, 2025
Kuwait
1 review
0 helpful votes
Follow Fakhruddin T.
Unfollow Fakhruddin T.
Send Message
Share Review
Report Review

Easy and very fast, booking a seat should be free of cost, don't know why you are charging for that service

Date of experience: April 18, 2025
Switzerland
1 review
0 helpful votes
Follow Sandi V.
Unfollow Sandi V.
Send Message
Share Review
Report Review

Disappointed
March 21, 2025

Purchased flight. Confirmed and paid for. Order cancelled next day. It's a sham would never use again!

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
Georgia
1 review
0 helpful votes
Follow Victoria I.
Unfollow Victoria I.
Send Message
Share Review
Report Review

Horrible service
May 12, 2025

Booked a trip not 5 mins passed needed to make a change to error made to gender and no one was able to help with out charging me 44usd

Date of experience: May 2, 2025