On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far, so good. All of the hidden fees adding up quickly though.
Muy bien hasta el momento, aunque aun no tengo la confirmacion de la reseva, por lo que deberiamos aguardar para ser realista y honesto con la opinión
Perfect and extremely professional. A very reliable and conducive service
I had good and best price. I have booked a couple of tickets. I see has best value
Generally looks good but too many extra service charge categorized..
Too many hidden fees $20/person just to sit in a chair after already being charged for the flight makes no sense to me but hey I'm not an airline
Had to keep returning to reservation form and start over, since it didn't hold information originally typed in. Also, second ticket for some reason $2 more than first. Mysterious?
Easy web site to book and buy the ticket. Thank you. It may help to find tickets quicky and very convinien
Easy to use trusted app. I recommend it to everyone who wants to travel.
Nice way to book a flight, I used it several times, its trusted.
The payment took four attempts and there are too many options for add ons which is frustrating when you just want to book the flight.
Very quick and easy process. Love the prices on site. Will use them again!
Easy to make a reservation. The only think I can day i did not like too much that i have to pay extra for hand bag and suitcase
Always a great experience! The site is very user friendly and easy to use!
Great price, easy interface. First time user, won't be the last!
There are too may options to try to add more cost to the flight!
At the very end after the credit card number was put in the price suddenly went up, I didn't like this trick!
Being a long term customer, I am very happy with the experience and I recommended to lot of my friends and family
Fast and friendly navigation, but price changes browser is showing error, instead of that show different msg that so pax feel confident and safe
Excellent service and the tech was problem free!
Thank you!
Price seems reasonable. Many choices to make that other booking companies do not do.
So far so good and there is no problem to book through your agent
Very easy process to book online! Looking forward to our trip.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members