GoToGate

Booking and payment was smooth...
But when there was a need, Worst customer service, phone keeps disconnecting. The customer service representative is not willing to help.
They ask you to list the name of the agent you last spoke. How can you expect to remember each of their names, when you had to call multiple times for a single issue.!
They also give false confirmation and donot follow up on it. Cut the line and do not call back.
Very unprofessional! I would say they are cheats!

I booked a Belavia flight through Gotogate. Belavia cancelled my flight. Gotogate informed me that if I wanted to get reimbursement, I should pay them a 30 € service fee, or get a voucher. But that's not what's written in their regulations, which say I can ask the airline directly. So, I wrote to Belavia, who said they cannot accept direct reimbursement from me, as I paid Gotogate. Gotogate provided no option to getting reimbursement without paying fees. Phoning customer service is a joke: I was placed in a waiting list as no. 1043. After 45 min I was no. 1039.

We had to change a flight and despite having 7 days to do, Gotogate staff have been totally incapable of doing the change due to a rate not 'showing'. We ended up doing it directly with Philippines airlines who in return have extremely professional and efficient. Avoid gotogate if you think you might change plans, they are absolutely useless, I complained to Gotogate and never got any response whatsoever. They should not be allowed to operate at all.

There is no way you can cancel your ticket.i kept chatting in their app but nobody comes there to chat for tickets cancellation or other queries.their coustmer care number it connects but they can't hear us.i called 20 times but they say they can't hear me. Dont book from Gotogate

I recently purchased flight tickets from GotoGate and opted to buy their support package for additional assistance. Unfortunately, I was very disappointed with the service I received. Despite being promised full support, I was simply redirected to different teams whenever I attempted to contact them for help. When I tried to cancel my return ticket, which I had been told was possible, I was told that it was not possible and ended up losing a lot of money. Overall, I found GotoGate's customer service to be very poor and unsatisfactory. I would not recommend this company to other travelers.

I have booked flight for my in laws from booking.com and I think booking.com is internally working with gotogate for any customer service. I wanted to reschedule my flight and everytime they keep me on hold for almost 30 mins and come up saying there is any issue. Called them for more than 15 times and either they say there is an issue, or the calls gets dropped for which they never call back, they won't make the changes even after the amount is deducted and they will say call but they never do. After lot of attempts finally when the flights are rescheduled they didn't make an effort to let me know that the baggage is shortened for this flight and simply throw it in airline that it's au Booking.com should remove their collaboration to maintain their brand in the market. I had to rate this 1 only because i didn't get an option to select 0 which they deserve.

Got covid was told to send my medical form in to prove I was sick. Ran around in circles by 6 of their employees. Each of whom told lies and different stories. Did not honour the airlines covid rules. Would not give a voucher and refused the refund blaming the airline. I rang the airline who told me straight up Go to Gate are "stealing your money". Hours trying to get my money back and told on two occasions I will get it. Sent all form in and got reply's to say no refund. All while dealing with covid! Stay away from this company. There is a dedicated FB page to how bad the company is.

I wont never book a flight here anymore. Customer Service Agent will give you fake name and no Employee ID. You tell them your problem and never resolve your the problem. This Travel Company email me and asked us, if we can change my family flight early due the Qatar Airlines request. Promise us, if we dont want to take the early flight and l get my refund. So we decided to cancelled our trip. Gotogate email us that our refunds will be put back 6 days to the credit cards we used. After 2 weeks of waiting, l called them and Customer Service never give me an answer to resolve my problem and keep transferring, put me in hold, and want to end the call. L lost $5,910 but l hope l can help other travelers to be careful with this travel Company. This Company will scammed you just like happened to us.

Do no book ticket with Go To Gate! If anything goes wrong and your flight is cancelled, they will not help you. We tried calling them a dozen times, just to be on the phone for hours. They will play this game saying its the airline who needs to give you the refund but this is not true. We lost 1700 euros for a flight that was cancelled and we never got our money and were not given the option to reschedule flight. From now on I am booking directly with the airline even if it's more expensive because it will save you all the hours on the phone and a lot of hassle.

No e-mail address. Helpless Chat box. I got dropped the 1st time. I got "escalated" the second time, and e-mails followed. Outrageous price gouging for a change of date, with a "take-it-or-leave-it" attitude. This company does not care about its customers, period.

Legal proceedings begin tomorrow after a flight they cancelled in September with no compensation to follow. 6 months of documentation will be filed with Small Claims Court. Blatant robbery - will do everything in my legal power to help take this company down.

Doesn't even deserve the 1 star. Words can't describe how awful, stressful and disgraceful this company are. Messed up their end, countless times they told me they'd ring back, they didn't. Messed up their end by accidentally cancelling the flight, not admitting it and went to the airport unknowing if we were actually going to make it. They do not care about you, messed up absolutely everything and I strongly advise no one ever to use this company. A holiday should be relaxing not the complete opposite. How awful to tell your kids at the airport that go to gate have messed up our flight and we can't go on holiday. Customer service is shocking and disgraceful. I strongly advise anyone to never ever go through this company. Worst company out there. No one use if you're actually wanting a stress free holiday- or a holiday at all for that matter.

GOTOGATE booked ticket via a route which was not allowed destination country and airport authority declined me to board.
Return flight was also not showing in the airline itinerary but gotogate provided a confirmed ticket.
They never returned ticket cost and never cancelled all they said that it is mistake of Airline, airline people are not aware of rules.
Furthermore you need to wait minimum 30-40 minutes for single call or 1-2 days for email reply so no urgent help available.
If someone know a way I can make a complaint against them in Canada then please let me know I have all proof and call recordings.

They booked me on a flight that did not exist, just to get my business. Showed up to the airport to find out that Flare Air does not fly on Sundays. They felt it was okay to advertise and sell me a flight that didn't exist and stick me on a flight on Monday instead. They refused any kind of refund for me having to deal with this inconvenience as they stated I cancelled the flight and that goes against the return policy. Please book directly through the airline to avoid these major mess ups. The amount you save will never be worth the hassle. I feel there should be a class action lawsuit against this company and others like it.

I have booked with gotogate previously with no issues, however on my last booking the airline cancelled our flights. The airline message gave me options but would have to contact the agent if I want a refund, I have asked for a refund by their contact form and have not received a reply (only an automated one). I have tried many times to ring waiting hours on end to get through, one said my flight was not cancelled, then put in queue again and phone call dropped. Do some research, there are many similar cases waiting with no real customer service, particularly with the current covid situation putting a stain on the travel industry as a whole. Back to booking direct with the airline otherwise you will be taking a gamble.

My flight was meant to be 89 euro (because it stated, if paid by visa debit)
I PAID IT THAT WAY, and they charged me full price 124.99 euro.

Their number is out of service.
Their chats are BOTS, and if you do get a human, it's just a repeat of conversation.
No email contact. There is this one: *******@support.uk.gotogate.com
(but same repeated responses to no solution or avail)

No refund link.

All in all, scam unfortunately.

I booked a flight through Gotogate. There was a stopover in London where I had to change airports (Gatwick to Heathrow) that was impossible to make. The change of airport was very well hidden when you purchase the tickets

I informed them of this issue as it seemed like an error on their part. They told me that it was not possible to make the flight and they will not be refunding me.

Support was incredibly rude. If you chose to do business with them be prepared. You may end up paying for nothing