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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Until now, there has been no problem at all. Easy!...
Excelente experiencia para sacar los pasajes, muy fácil y amigable
Super-fast, thank you. Like you say, just a tap away! Nice experience
GoToGate is my go to booking site for ease, speed, and lowest cost!
Excellent and fast service. Easy website to navigate. Prices are very clear and
Remain the same until the end.
Friendly link and easy to book with.
Lately I have been corresponding with Go To Gate customer service and was very satisfied with their quick responses.
RAPIDA Y EFICIENTE LA RESERVA A TRAVES DE ESTA PLATAFORMA, GRACIAS
The flight was cheaper than on the other web so we book through Gotogate. They charged us $29 seat selection fee each seat we picked and it ended up the same price as other web. Anyways I went on the airline's actual web sight and realized I could select seats FREE there!
I called them and said you should have put some sign like "you can reserve your seats free form the airline web later" but he said the airline make us pay it so we can't help it. To me it's just a cash grab and I think I do NOT use this company NEVER!
Best available fares every time I've booked with Gotogate!
To much $#*! to click on. Make it simpler. I had to check no on 1 billion things because this stupid $#*!ing website sucks $#*!
Had to keep refreshing the screen after filling out all the information
Easy, practical flight reservation. Great to catch flight locally and have search engine find affordable flight combinations.
I bought a ticket by mistake as the destinations were reversed. I had been looking for a ticket home for 3 days. I noticed the mistake within 15 minutes and I was forced to pay a fee of $88 for cancellation within 24 hours. I have never been charged a processing fee before. I will probably skip this website in the future
Me encanta viajar con GOTOGATE, son mis favoritos desde que los conocí y lo seguirán siendo, tal ves por ahí les falta algún vuelo directo aunque de que podría estar más caro pero bueno, sería una buena idea, gracias por todo y Dios los bendiga.
Your ONLINE service is very helpful; THANK YOU!
The process gave me a minor concern that at the time of my payment changed the cost considerable; from 600+ to 2300+.
Hard to make The payment. Prices changing by minutes. Finally I did it with an cheap Price.
Easy viewing, quick results, competitive pricing, easy booking,
Answer: Yes they are scammers operating from unknown destination No phone number and no e-mail correspondence Criminals that stole my $1800 with no apology
Answer: Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence.
Answer: Passengers' money is too little, who cares. Even if you were cheated, as an individual passengers, you won't shake the whole tree. They want your money, nothing else, like a pirate or thief.
Answer: They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. The break the policy from the US department of transportation, but they don't care, they want your money. The best thing is not to purchase ticket from their website. Stay away! https://www.going.com/guides/refund-for-fare-drop