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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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You'll be gouged for e v e r y t h i n g. Confirmation of flight nearly impossible.
There is no way to contact this company. There is a phone number that does not work
Your website charged unreasonably and unethically high amount saying "HIGH DEMAND", I've rejected 1st attempt and started again the search and booking ticket, but there were too many available options and seats. Looks not such kind of false high demand.
You know full well why I've given you one star. You bait and switch the price after everything has been entered.
Too many fields to write into. The process was not simple. It could be more user friendly
What a great first experience booking with gotogate! They make everything so simple, from booking (with optional add-ons) to payment (including Apple Pay etc)! Excited for my trip, thanks to gotogate! :)
Quick easy and a great price. I recommend it to anyone and everyone.
I have not received Thi AirAsia ticket confirmation after I paid for BKK-YGN one way trip on Oct19,2024. Thus I started the conversation with Goto Gate' auto chat. It was not helpful.
I used GoToGate previously. This time, I booked our air tickets from Lisbon to Madrid with GoToGate again. The booking site is very easy to follow and the price is unbeatable! I am sure will use it again!
Paid seat selection is a $#*!ing scam. Seriously. Who the $#*! does that.
This company is horrible. I booked a flight through them and they scammed me. At checkout, the total cost of the flight was $1,697.89 but when I pressed pay, it didn't go, I tried it about 3 times and it still didn't go through. I waited a bit and tried again, but this time, the amount they removed from my card was $2,679.18. Please keep in mind that the failed attempts were recorded by my credit card company and the money was returned almost immediately. I have called and messaged them and all their agents keep telling me that there is nothing they can do and that I have to pay hundreds of dollars to cancel my flight. I explained to them that it must have been a glitch in the system because I went to check the same flight after booking and total cost with all the charges was still $1,696.89. I have explained and keep explaining but they keep telling me there's nothing they can do. How on earth does that make sense, the worst part is that receipt shows that the taxes for a $1,697 flight is $1,164.89. How!? I want the difference back, I would like to agree to a price before paying not scammed or forced into paying. This is the reference code for my booking 1024-501-246.
Best deal and easy to use website. The multiple city option makes it a breeze to do city hopping especially for international travel.
Price increase as it is processing payment. Such poor taste.
Easy access easy payment flexible ticket
More options
Hello Team,
While I was booking the flight, the total price displayed was different. However, during payment, a pop-up appeared mentioning a $40 increase in the ticket amount. This is not acceptable.
You charge for each thing, isn't right, even for checking in or send a email.
I bought a baggage online when I got to the airport they would not accept my receipt and said I had to pay again call customer service stating that I was not satisfied and that this should not be my problem because I did everything I was told to do and even paid money And the rep hung up on me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members