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GoToGateReviews 2,547

3.5

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From the business

Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.


gotogate.com
Founded in 2009
Miami, FL, United States
+194
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GoToGate Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

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Argentina
1 review
0 helpful votes
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Until now, there has been no problem at all. Easy!...

Date of experience: December 9, 2024
Argentina
1 review
0 helpful votes
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Excelente experiencia para sacar los pasajes, muy fácil y amigable

Date of experience: December 8, 2024
Tennessee
1 review
0 helpful votes
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Super-fast, thank you..
December 16, 2024

Super-fast, thank you. Like you say, just a tap away! Nice experience

Date of experience: December 6, 2024
Ireland
1 review
0 helpful votes
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GoToGate is my go to booking site for ease, speed, and lowest cost!

Date of experience: December 5, 2024
California
1 review
0 helpful votes
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Excellent and fast service
December 14, 2024

Excellent and fast service. Easy website to navigate. Prices are very clear and
Remain the same until the end.

Date of experience: December 4, 2024
Israel
1 review
0 helpful votes
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Friendly link and easy to book with
December 13, 2024

Friendly link and easy to book with.
Lately I have been corresponding with Go To Gate customer service and was very satisfied with their quick responses.

Date of experience: December 3, 2024
Florida
1 review
0 helpful votes
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RAPIDA Y EFICIENTE LA RESERVA A TRAVES DE ESTA PLATAFORMA, GRACIAS

Date of experience: December 2, 2024
Germany
1 review
0 helpful votes
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Quick & easy
December 11, 2024

Quick & easy. Very good experience, I will surely recommend.

Date of experience: December 1, 2024
Canada
1 review
1 helpful vote
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The flight was cheaper than on the other web so we book through Gotogate. They charged us $29 seat selection fee each seat we picked and it ended up the same price as other web. Anyways I went on the airline's actual web sight and realized I could select seats FREE there!
I called them and said you should have put some sign like "you can reserve your seats free form the airline web later" but he said the airline make us pay it so we can't help it. To me it's just a cash grab and I think I do NOT use this company NEVER!

Date of experience: November 30, 2024
Maryland
1 review
0 helpful votes
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Best available fares every time I've booked with Gotogate!

Date of experience: November 30, 2024
Brazil
1 review
1 helpful vote
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To much $#*! to click on
December 6, 2024

To much $#*! to click on. Make it simpler. I had to check no on 1 billion things because this stupid $#*!ing website sucks $#*!

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2024
Nevada
1 review
0 helpful votes
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Had to keep refreshing the screen after filling out all the information

Date of experience: November 24, 2024
France
1 review
0 helpful votes
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One stop shop
December 4, 2024

Easy, practical flight reservation. Great to catch flight locally and have search engine find affordable flight combinations.

Date of experience: November 24, 2024
Pennsylvania
1 review
1 helpful vote
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I bought a ticket by mistake.
December 4, 2024

I bought a ticket by mistake as the destinations were reversed. I had been looking for a ticket home for 3 days. I noticed the mistake within 15 minutes and I was forced to pay a fee of $88 for cancellation within 24 hours. I have never been charged a processing fee before. I will probably skip this website in the future

Date of experience: November 24, 2024
Georgia
1 review
0 helpful votes
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Excelente
December 4, 2024

Me encanta viajar con GOTOGATE, son mis favoritos desde que los conocí y lo seguirán siendo, tal ves por ahí les falta algún vuelo directo aunque de que podría estar más caro pero bueno, sería una buena idea, gracias por todo y Dios los bendiga.

Date of experience: November 24, 2024
Thailand
1 review
0 helpful votes
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Easy
December 1, 2024

Very easy from start to finish and very happy with the final cost.

Date of experience: November 21, 2024
Australia
1 review
0 helpful votes
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GOOD JOB
November 30, 2024

Your ONLINE service is very helpful; THANK YOU!
The process gave me a minor concern that at the time of my payment changed the cost considerable; from 600+ to 2300+.

Date of experience: November 20, 2024
Argentina
1 review
0 helpful votes
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Hard to make The payment
November 29, 2024

Hard to make The payment. Prices changing by minutes. Finally I did it with an cheap Price.

Date of experience: November 19, 2024
Colorado
1 review
0 helpful votes
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Easy viewing, quick results, competitive pricing, easy booking,

Date of experience: November 16, 2024
New York
1 review
0 helpful votes
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Five
November 25, 2024

Good job and very understandable.next time I will book with you

Date of experience: November 15, 2024