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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Seamless as the website is user friendly and the ticket price is affordable
Booked a flight, paid for it (processed via PayPal), then received an email stating a technical error with the booking and that I'll be refunded in 3-5 days.
Great price, and very simple process! I love how easy it is! Thank you gotogate
Very Faster, professional… I hope it always continues like this.
Easy quick cheap just happy to get what o wanted in just a easy & affordable way hopefully everything goes as smoothly
If I can give a -0 star I would. Don't trust this company which they are also partner with Booking.com.
I purchased 2 tickets to Europe scheduled for August 2024. The day of our departure my husband and I were denied to board the plane because of an error name generate by one of the gotogate agentes.
Since we missed our first conexión the airline decided to cancel our entire reservation. We couldn't use a single portion of our paid tickets. Later, they told us we couldn't be reimbursed because our tickets were nonrefundable? How is that relevant? The mistake was made on their end. They stole our money. $3,550.18 to be exact. DO NOT TRUST THIS PEOPLE. THEY WILL NOT HELP YOU WHEN IT COMES TO REFOUND. THEY WILL TELL YOU WHATEVER BS TO NOT BE ACCOUNTABLE FOR IT.
The person that used your service did so with a stolen credit number!
You emailed me but you will soon see that the service you provided will not be paid because it was with a stolen credit card number. Nelson is not my name and they are criminals that have stolen my credit card.
I really appreciate the way you give us chance to buy cheaper tickets
GO TO GATE treats its customers right! I have already got tickets from GO TO GATES both domestic and international flights. All trips went smooth!
This is the second time I book my flight with GO TO GATE because the first time I did was seamless: everything went great. Keep up with the great work you guys do!
Please refund my handling fee as well, I booked and cancelled ticket within 5 hours not even 24 hrs, 1035-930-321, that's my order number please refund my complete booking cost, if not I don't think this is ethical, I booked and cancelled in 5 hours
Easy and a lot a option but great if you are not picki like me
Thanks for a clear and fluent reservation and site. Keep up the good work
Google pay nice website and nice options and chat available if need customer service.
I hate being forced to pay to select a seat, as if standing is an option. This is inherent in purchasing a ticket. And then all of these trash fees. $4 to get an automated text? Give me a break.
Compré pasajes, todo ok, se pagaron. Al otro día me llega q por razones técnicas mi orden había sido cancelada y me van a devolver el dinero dentro de los 3 a 5 días siguientes. Un desastre! No lo recomiendo para nada!
Bait & switch. Starts LOW then offers add-ons after add-ons. Waste & disrespects client's time. Just post 1 price with ALL of the basic services included. Pay for customer service, really?
Excelente aplicacion Todo facial organization de enterder varias Compre he realizado y sin ningun problema 100 % recomendada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members