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GoToGateReviews 2,419

3.4

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From the business

Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.


gotogate.com
Founded in 2009
Miami, FL, United States
+194
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GoToGate Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

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New York
1 review
0 helpful votes
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Ez but to many steps
November 22, 2024

Get flight tickets for 4 passenger the system was easy but long it means to many steps trying to sale me extra

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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Great
November 21, 2024

I like how this website doesn't require an account to view my bookings!

Date of experience: November 11, 2024
Texas
1 review
0 helpful votes
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Straightforward, website processed booking smoothly, transparent fees, user friendly interface

Date of experience: November 11, 2024
Washington
1 review
0 helpful votes
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Excellent
November 19, 2024

Excellent customer service and responsibility for passengers

Date of experience: November 9, 2024
Nevada
1 review
0 helpful votes
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Nice fares...
November 19, 2024

Nice fares... 1st time purchaser here so I guess we'll see...

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 9, 2024
Florida
1 review
1 helpful vote
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Last minute raising the price due to high demand? This was an empty flight. Classic greed.

Date of experience: November 8, 2024
Colorado
2 reviews
0 helpful votes
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Happy with both of two times I used your service. I'll use Go To Gate again.

Date of experience: November 8, 2024
Bahrain
1 review
0 helpful votes
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Perfect and proficiently
November 18, 2024

I have no suffering no complains with your respected site. From the first deal with you since at least 7 years ago.

Date of experience: November 8, 2024
Guinea
1 review
0 helpful votes
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Exceptional service
November 18, 2024

I booked for air tickets for our upcoming family vacation in Vietnam, specifically in Ho Chi Minh City.
The booking process was very quick, and I did not encounter any problem at all.
Overall, the service and their system are exceptional.

Date of experience: November 8, 2024
Canada
1 review
0 helpful votes
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Amazingly smooth check-out process and no issue with issued ticket so far. Thanks and kudos!

Date of experience: November 7, 2024
California
1 review
0 helpful votes
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N/A
November 17, 2024

Good service thank you very much I love it everything fine really fast k recommended all time with my friends good look

Date of experience: November 7, 2024
China
1 review
1 helpful vote
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I chose 9 hours non stop flight, 1
November 17, 2024

I chose 9 hours non stop flight, 1. There was last minute price raise (figure)and I accepted it as I just didn't want to waste time; 2. But after I finish paying, the itenary I received shows 33 hours with stop, why would anybody choose 33 hours flight over 9 hours when the price is the same? Now of course I am waiting online forever for them to find out how much it will cost me for the 9 hours one! Stop playing with people so much!

Date of experience: November 7, 2024
North Macedonia
1 review
0 helpful votes
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Very,very good
November 17, 2024

Very easy to make airplane ticket cheap and happy
Make all information and my reservation very fast
We are very very happy

Date of experience: November 7, 2024
TZ
1 review
0 helpful votes
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Easy to book and pay
November 17, 2024

Easy to book and pay. Though I find that there are too many "extra" services offered.

Date of experience: November 7, 2024
Canada
1 review
1 helpful vote
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FRAUD - GO TO GATE IS FRAUD!
This is a fraud company, total scam! Don't ever book your air travel or any travel with them. They scam you out of your money. They cancelled my ticket on their own without asking me and no refund was provided, when I just asked them if a travel on different date was possible due to family emergency. DO NOT USE THIS SITE TO BOOK ANYTHING!

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2024
GB
1 review
1 helpful vote
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Your forms are very buggy
November 15, 2024

Your forms are very buggy. They keep erroring seconds after highlighting them, making it VERY difficult to put in information.

Date of experience: November 5, 2024
Wisconsin
1 review
0 helpful votes
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User friendly and smooth from beginning to end with easy to follow instructions

Date of experience: November 4, 2024
Indiana
1 review
0 helpful votes
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FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD

Date of experience: November 3, 2024
New York
3 reviews
1 helpful vote
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An additional $70.00 was added to the originally advertised price,

Date of experience: November 1, 2024
Thailand
1 review
0 helpful votes
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Easy and fast
November 11, 2024

It was easy to navigate and fast. Very happy with service

Date of experience: November 1, 2024