• Grammarly

2024 SITEJABBER AWARD

Grammarly

Ratings On Other Platforms

Trustpilot
4.5 / 5
Corporate Values

Overview

Grammarly has a rating of 4.4 stars from 3,454 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grammarly most frequently mention free version, great tool, and sentence structure. Grammarly ranks 4th among Tutor sites.

  • Service
    194
  • Value
    128
  • Quality
    192

Proactively asks for customer feedback

This company responds to reviews on average within 20 days

Positive reviews (last 12 months): 92.4%
Positive
551
Neutral
17
Negative
28
68
See all photos
How would you rate Grammarly?
Business's Favorite Review

“Smart!”

David M.
4/29/22

It helped me tremendously write work emails, business reports, and even text messages. I have more confidence in all my writings, and Grammarly is one productive tool I cannot live without each day. I subscribed to the Premium membership, which is well worth the investment. Keep up all your great work.

See full review
Top Positive Review

“An invaluable tool”

Deb H.
9/10/24

Remember this text: Grammarly is indispensable, especially when writing concisely with your audience in mind. In addition, it provides tailored suggestions, whether for an informal or business audience and addresses punctuation and content nuances.

Reviews (3,454)

Rating

Timeframe

Other

Reviews that mention popular keywords

school work (33) customer service (64) grammar mistakes (40) credit card (34) spelling errors (34) premium version (40) phone number (14)
Thumbnail of user debh427
1 review
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

Remember this text: Grammarly is indispensable, especially when writing concisely with your audience in mind. In addition, it provides tailored suggestions, whether for an informal or business audience and addresses punctuation and content nuances.

Thumbnail of user lucye126
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Thanks to Grammarly, my writing has improved a lot. As an enthusiastic reader, I used to struggle with expressing my thoughts clearly in writing, especially when I wanted to share ideas from a book. Now, I find it much easier to paraphrase and rephrase thanks to the help of Grammarly.

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Lucy,

Thank you for taking the time to leave us a review! We're so glad Grammarly has made it easier for you to express your thoughts and has been helpful in your writing.

Since you gave three stars to Grammarly, we'd love to clarify what we can do to improve. We want to eliminate any issues you face while using our product to make your user experience smooth and seamless. Please feel free to submit a ticket to the Grammarly Support team at http://gram.ly/3zJAHbw.

In case you gave us the rating accidentally, we'd appreciate it if you could update your review and change the rating.

Thanks again,
Grammarly Support team

Thumbnail of user meganc995
1 review
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

Grammarly underlined every sentence I wrote, offering so many unhelpful suggestions that I had to turn it off. My job requires me to proofread, and I had hoped that Grammarly might speed up that process, but it actually hindered it. Would not recommend.

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Megan,

Thank you for bringing this issue to our attention. We'd be happy to look into this.

If you decide to give us another chance to improve your experience, please create a support ticket at http://gram.ly/3zJAHbw and provide the original sentences or paragraphs where the problems occurred.

Our team will need specific examples in order to investigate the issue and implement a fix. We look forward to hearing from you and putting things right.

Thanks again,
Grammarly Support team

Thumbnail of user andrean630
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

I like the way Grammerly corrects my spelling or suggests better sentences. Sometimes, however, I wish it would remember how I write and stop correcting me. I have to write a certain way for my field. I enjoy that it tells me when I write plainly (T-shirt) or formally (Blouse with necklace.).

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hello Andrea,

We appreciate you taking the time to share your feedback with us.

Did you know our Grammarly Pro plan offers a company style guide feature that might be just the solution you're looking for? We introduced new style rules features to help you create the most precise and relevant style guide suggestions for you or your team:

Use the asterisk symbol (*) as a placeholder in the text

Case-sensitive original text

Lowercase replacement text at the start of a sentence

Context awareness

Related materials

To learn more about these features, check out this article: https://support.grammarly.com/hc/en-us/articles/27195639866509

You can find out more about Grammarly Pro here: http://grammarly.com/pro

Feel free to contact us at http://gram.ly/3zJAHbw with any further questions or concerns you might have. We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user destinyd86
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Grammarly is the best thing ever. I am writing a book, and it has helped with so much punctuation. I receive new tones every week. It makes my work very good and special. I would recommend this to anyone. Thank you, Grammarly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user galinal20
1 review
0 helpful votes
  • Send Message
August 21st, 2024
Verified purchase

Hi, Grammarly: I quite liked your work. I have already decided to sign up and even tried to sign up for a plan, but when I filled out the form, I realized it was only for companies. And I am a natural person and not a legal entity. I don't know if a natural person can get a Grammarly plan. And if it is possible, then, what are the requirements for this? Thank you.

Thumbnail of user chelseah317
1 review
0 helpful votes
  • Send Message
August 20th, 2024
Verified purchase

I struggle with punctuation sometimes, and for my job, I do a lot of historical research, so in a professional setting, it's crucial that my papers are grammatically correct. Grammarly helps me understand where I struggle so I can correct my mistakes.

Thumbnail of user lakshmikantp1
1 review
0 helpful votes
  • Send Message
October 1st, 2024
Verified purchase

I am enjoying writing with the support of Grammarly. My poor vocabulary is no more a handicap. I never thought that writing long drafts can be so much exciting and flawless.

Thumbnail of user jaxsont2
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Every time I script on Roblox, Grammarly flags a bunch of spelling errors, but it's just the script language. Everything else is perfect, though! Keep it up, Grammarly!

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi,

Thanks for taking the time to share your feedback with us!

We strive to give all of our customers a great experience, and we want to keep improving. We've forwarded your comments to our product team so that they can take them into account when making future development plans.

Thanks again,
Grammarly Support team

Thumbnail of user richardw4287
2 reviews
0 helpful votes
  • Send Message
September 30th, 2024

Very difficult company to communicate with they seem to ignore most attempts to communicate. I ahve had an acknowledgment of my complaint but as yet no resolution since August!

Tip for consumers:
Careful if you sign up for pro they take the money but do not provide the service yet.

Products used:
Tring to use Grammarly pro

Service
Shipping
Returns
Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Richard,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

Our support team has located your support request and replied with more details to assist you further.

If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.

Please feel free to contact us at http://gram.ly/3zJAHbw with any additional questions.

Sincerely,
Grammarly Support team

Thumbnail of user sumeraa3
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

I had a pleasant experience while using grammarly, frankly at times I got a little too much of assistance and prompts which I didnt expect. Overall it was quite productive to use the software.

Thumbnail of user whalesm1
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Grammarly helps me to improve my writing skills a lot. Now, I feel very confident when writing anything in English. Thanks, Grammarly and the person who created Grammarly!

Thumbnail of user hemshailabhs
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

Grammarly has been a great aid for creating accurate, innovative and tone appropriate text from emails to whatsapp chats. Never imagined that a conputer tool could analyze sentences and suggest suitable changes. Wishing Team Grammarly a remarkable journey ahead!

Thumbnail of user gracem999
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

Alignment of the sentences and rectify spelling. Give suggestions to the sentences. Like for editing research and assignments. Thank you and it is highly recommended👌🏽

Thumbnail of user estherl256
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

I had one quick question about a comma that I turned to grammerly for, after a Google search for specific help. I really don't need the service. Thank you, though.

Thumbnail of user cm1209
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

The yellow highlights that remainon the page because they are behind a paywall can be very distracting and make it difficult to proof read on my own. Sometimes I turn it off to remove the noise and distraction on the screen.

Thumbnail of user shalinis71
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

It was great using Grammarly. I hope I could get extended services like earlier at no additional cost. :)

Thumbnail of user rubnl1
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

Grammarly is a very helpful tool that allows you to continue learning grammar while you write your e-mails or any kind of text, also it's an amicable system.

Thumbnail of user morriss138
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

So easy to use and follow. I love its functionality and simplicity. It makes excellent suggestions and helps me a lot with my writing!

Thumbnail of user mellown
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

As a high school student, I've always struggled with the uses of commas and the spellings of words, therefore this really helped me!

Thumbnail of user saratha4
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

In my point of view, I have been using this for long time for my office requirements.
Very help full.

Thumbnail of user jb2630
1 review
0 helpful votes
  • Send Message
October 17th, 2024
Verified purchase

Grammarly makes it easy! I feel so much smarter using it. Highly recommended it to anyone that wants to improve their writing skills!

Thumbnail of user ashlynnw11
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Grammerly has been very helpful as a student. I use it all the time to help write papers and emails! I would recommend Grammarly to any student.

Thumbnail of user williamb6938
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Since I've used Grammarly, it has helped greatly when doing annual reviews for my soldiers and sending out more emails.

Thumbnail of user eliw95
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

I like having the Grammarly tool, but it slows down my browser, especially when it's active in Google docs. And it's not easy to temporarily turn off Grammarly on a given page.

Thumbnail of user anetaa3
Aneta A. – Grammarly Rep

Hi Eli,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

Please know that you're always welcome to contact us directly at gram.ly/3zJAHbw so that our support team can investigate any issue you've experienced. We'd appreciate it if you could provide as many details as possible, as this will enable us to investigate the issue better.

We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.

Company Representative

Thumbnail of user kristinam192
Kristina M.
Typically responds within 20 days

How do I know I can trust these reviews about Grammarly?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.4
3,454 reviews
Have a question about Grammarly?