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Grammarly

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Trustpilot
4.4 / 5
Corporate Values

Overview

Grammarly has a rating of 4.4 stars from 3,488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grammarly most frequently mention free version, great tool, and sentence structure. Grammarly ranks 4th among Tutor sites.

  • Service
    194
  • Value
    128
  • Quality
    192

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.7%
Positive
462
Neutral
16
Negative
26
View ratings trends
68
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How would you rate Grammarly?
Business's Favorite Review

“Smart!”

David M.
4/29/22

It helped me tremendously write work emails, business reports, and even text messages. I have more confidence in all my writings, and Grammarly is one productive tool I cannot live without each day. I subscribed to the Premium membership, which is well worth the investment. Keep up all your great work.

Date of experience: 4/29/22
See full review
Top Positive Review

“An invaluable tool”

Deb H.
9/10/24

Remember this text: Grammarly is indispensable, especially when writing concisely with your audience in mind. In addition, it provides tailored suggestions, whether for an informal or business audience and addresses punctuation and content nuances.

Date of experience: 8/31/24
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Reviews (3,488)

Rating

Timeframe

Other

Reviews that mention popular keywords

school work (33) customer service (64) grammar mistakes (40) credit card (34) premium version (40) phone number (14) spelling errors (34)
Thumbnail of user debh427
North Carolina
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Remember this text: Grammarly is indispensable, especially when writing concisely with your audience in mind. In addition, it provides tailored suggestions, whether for an informal or business audience and addresses punctuation and content nuances.

Date of experience: August 31, 2024

Thumbnail of user leoa251
Spain
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

It's good, but it's sometimes annoying. When I try to write stuttering characters or redundant sentences (ex. "She's clearly nervous") it always removes the "clearly", but in general it's really useful.

Date of experience: November 4, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Leo,

Thanks for sharing your feedback with us! We strive to give our users a great experience, and it's our users' feedback that allows us to continuously evolve.

Please know we've forwarded your request to our product team so that they can take it into account when making future development plans. In the meantime, you can dismiss any suggestion by clicking the trash can on the suggestion card.

Thanks again,
Grammarly Support team

Thumbnail of user dariap40
Texas
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

At first, Grammarly was an amazing tool. I regularly used the Generative AI feature and at one point, I even wanted to get Premium(Now Premium is called Pro). But then the dangers of (1: my precious data being stolen and kept in Grammarly's database and Cloud, (2: Grammarly's AI using MY precious writing and stories to train their models. They even have a feature to turn it off, but how do I know that will really work? They say an extensive monologue to "trust them" and "we won't sell your data, ever", but how does the user know if this is correct? The more they put of this "trust us" stuff on their website, the more fishy it looks. Call me crazy, but that's just my opinion.

Date of experience: November 8, 2024

Thumbnail of user aspend20
Canada
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Grammarly has made my grammar and spelling mistakes more visible for me and has helped me with so many questions like "What is POV?" or "How to get rid of writer's block". The only thing I would recommend is having a widespread search bar on the Grammarly blog page so I can find information faster and more efficiently. Sincerely, Thank you!

Date of experience: October 25, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi,

We appreciate you taking the time to share your experience with us. We strive to provide an excellent experience for all users, and comments like this mean a lot to us!

We will be sure to share your feedback with our team.

Thanks again,
Grammarly Support team

Thumbnail of user analeighh1
Michigan
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

As an 8th grader, I find this app incredibly helpful. It provides clear insights into areas where I need improvement, guiding me on what I should focus on and what I'm doing well. It's become one of my favorite tools, and I truly believe it has the potential to impact my future positively. This app will stay with me as I continue my learning journey!

Date of experience: November 1, 2024

Thumbnail of user meganc995
California
1 review
2 helpful votes
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September 24th, 2024
Verified purchase

Grammarly underlined every sentence I wrote, offering so many unhelpful suggestions that I had to turn it off. My job requires me to proofread, and I had hoped that Grammarly might speed up that process, but it actually hindered it. Would not recommend.

Date of experience: September 14, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Megan,

Thank you for bringing this issue to our attention. We'd be happy to look into this.

If you decide to give us another chance to improve your experience, please create a support ticket at http://gram.ly/3zJAHbw and provide the original sentences or paragraphs where the problems occurred.

Our team will need specific examples in order to investigate the issue and implement a fix. We look forward to hearing from you and putting things right.

Thanks again,
Grammarly Support team

Thumbnail of user destinyd86
Pennsylvania
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Grammarly is the best thing ever. I am writing a book, and it has helped with so much punctuation. I receive new tones every week. It makes my work very good and special. I would recommend this to anyone. Thank you, Grammarly.

Service
Value
Shipping
Returns
Quality

Date of experience: August 5, 2024

Thumbnail of user galinal20
Peru
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Hi, Grammarly: I quite liked your work. I have already decided to sign up and even tried to sign up for a plan, but when I filled out the form, I realized it was only for companies. And I am a natural person and not a legal entity. I don't know if a natural person can get a Grammarly plan. And if it is possible, then, what are the requirements for this? Thank you.

Date of experience: August 11, 2024

Thumbnail of user chelseah317
Florida
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I struggle with punctuation sometimes, and for my job, I do a lot of historical research, so in a professional setting, it's crucial that my papers are grammatically correct. Grammarly helps me understand where I struggle so I can correct my mistakes.

Date of experience: August 10, 2024

Thumbnail of user lakshmikantp1
India
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

I am enjoying writing with the support of Grammarly. My poor vocabulary is no more a handicap. I never thought that writing long drafts can be so much exciting and flawless.

Date of experience: September 21, 2024

Thumbnail of user kathryna1127
Florida
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

Two thirds of the way through my 300+ Storyworth draft, I was becoming overwhelmed by grammar and punctuation issues. I am so very grateful to have found your program. Thank you.

Date of experience: December 6, 2024

Thumbnail of user jennifern2765
Massachusetts
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

I have been in school again, after years, since last year. Going back to school had been a true ete opener. Grammarly has truly helped teach this old dog new tricks!

Date of experience: October 24, 2024

Thumbnail of user richardw4287
GB
2 reviews
0 helpful votes
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September 30th, 2024

Very difficult company to communicate with they seem to ignore most attempts to communicate. I ahve had an acknowledgment of my complaint but as yet no resolution since August!

Tip for consumers:
Careful if you sign up for pro they take the money but do not provide the service yet.

Products used:
Tring to use Grammarly pro

Service
Shipping
Returns

Date of experience: September 20, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Richard,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

Our support team has located your support request and replied with more details to assist you further.

If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.

Please feel free to contact us at http://gram.ly/3zJAHbw with any additional questions.

Sincerely,
Grammarly Support team

Thumbnail of user dugaldg
Australia
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Grammarly comes up and obscures text and is difficult to switch off. I don't like your American English I like UK English without all your "z s", and I want to be able to add words to my dictionary that you don't "recognise" such as that last word!

Date of experience: August 18, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Dugald,

We appreciate you taking the time to leave a review and are sorry to hear about your experience. We are committed to providing satisfaction to our users and would like to address any issues that you may have faced.

Could you please contact our support team at http://gram.ly/3zJAHbw with a full-screen video showing the issue? Here are some instructions on recording a video: https://gram.ly/3IeuXMw. Even a smartphone video will work!

We look forward to hearing from you.

Thanks again,
Grammarly Support team

Thumbnail of user whalesm1
Viet Nam
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Grammarly helps me to improve my writing skills a lot. Now, I feel very confident when writing anything in English. Thanks, Grammarly and the person who created Grammarly!

Date of experience: October 1, 2024

Thumbnail of user markjachu
Canada
1 review
0 helpful votes
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November 10th, 2024

The app was very bad cz once i installed it disturped my Macbook and i cant even remove it. Useless app and its slow and hangs all your other apps and i cant even delete the app its like a virus in my laptop and i regret downloading it and i am so glad i didnt waste my money on this

Date of experience: October 31, 2024

Thumbnail of user valeriiai
Valeria I. – Grammarly Rep

Hi there,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

We've created a support ticket using the email address you provided here. Our team will contact you to help resolve this.

We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

We've created a support ticket using the email address you provided here. Our team will contact you to help address this.

We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user hemshailabhs
India
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Grammarly has been a great aid for creating accurate, innovative and tone appropriate text from emails to whatsapp chats. Never imagined that a conputer tool could analyze sentences and suggest suitable changes. Wishing Team Grammarly a remarkable journey ahead!

Date of experience: July 18, 2024

Thumbnail of user gracem999
South Africa
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Alignment of the sentences and rectify spelling. Give suggestions to the sentences. Like for editing research and assignments. Thank you and it is highly recommended👌🏽

Date of experience: September 25, 2024

Thumbnail of user evanh485
GB
1 review
0 helpful votes
  • Send Message
November 11th, 2024
Verified purchase

I was always a poor speller, but now I can write confidently because I always have my friend Grammarly with me. Now I am the best speller online.
Thank You, Grammarly

Date of experience: November 1, 2024

Thumbnail of user jayv1081
California
1 review
0 helpful votes
  • Send Message
December 15th, 2024
Verified purchase

Helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot

Date of experience: December 5, 2024

Thumbnail of user roseg1165
California
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Periodically I'm not sure of what's correct.
Grammarly always knows. The biggest problem is convincing others that I & grammar are correct.

Date of experience: October 23, 2024

Thumbnail of user shalinis71
India
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

It was great using Grammarly. I hope I could get extended services like earlier at no additional cost. :)

Date of experience: September 22, 2024

Thumbnail of user rubnl1
Mexico
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

Grammarly is a very helpful tool that allows you to continue learning grammar while you write your e-mails or any kind of text, also it's an amicable system.

Date of experience: July 23, 2024

Thumbnail of user morriss138
New York
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

So easy to use and follow. I love its functionality and simplicity. It makes excellent suggestions and helps me a lot with my writing!

Date of experience: October 10, 2024

Thumbnail of user mellown
California
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

As a high school student, I've always struggled with the uses of commas and the spellings of words, therefore this really helped me!

Date of experience: October 3, 2024

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Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.

Company Representative

Thumbnail of user kristinam192
Kristina M.
Typically responds within 2 days

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