Walmart Grocery Delivery

I tried Walmart's grocery delivery service during a free trial run of their service. Needless to say it was terrible. My very first delivery was sent to the wrong address. Walmart would not re-ship the order that I asked them to do. Instead, they offer to give me a refund, which is fine, but there's a reason why services like Amazon are there. They're consistent and reliable. Walmart should really take a page from their book and learn how to do a proper grocery delivery service

The constantly don't show up.
Or delayed.
Then cancel the order on you.
Takes a week or more 4 refund.
Asked to be refunded for this trash service and they refuse.
Stealing from consumers.
Need the attorney general to look into this scam.

When I first started using the grocery delivery it was relatively easy, and orders would usually come within the time frame that they were supposed to. Fast forward 9 months, and they rarely have openings within the next two to three days, and more often than not they do not show up when they're supposed to I've had to cancel and reorder things because my order never showed up and the lady at the 1-800 number said it might not show so it's better to just have to reorder wait another few days. The customer service has gotten really bad with them just saying oh sorry it's just high demand, when another customer service agent said that they just didn't have drivers in the evenings at my store so who knows what the real issue is. They're always out of stock on things too, frequently they'll have the item in stock when you add it but then you'll get an email that you have all these things unavailable right as the order is coming. Look elsewhere for grocery delivery.

My first time trying to order groceries from Walmart and I can tell you. Bad experience, they text message like 7 times and then provide an update that the groceries were delivered but guess what no groceries at the front door. Very terrible service. If I can give you guys zero stars I would.

I pay for the delivery service annually but it is rare that I don't have an issue with the delivery. 2 times in a row the driver just didn't show up. The 1st time I finally went and picked it up. The next time it was finally delivered around 8pm after I called all day. Today, I got a message that my order was returned to the store. Because of health issues I need these services. I wish Walmart would get this service to be efficient.

Things seemed to be fine until it got to be around the holidays. It seems they can't keep up with orders when it gets busy. Take my advise, do not order groceries from them on or near a major holiday. They are totally unreliable. Since October 31st (Halloween) I've made 8 orders, and 4 of them had to be cancelled because they were delayed. I have Instacart as well, and have never had a problem with them. I was even able to have things delivered on Thanksgiving day. Why is this not possible with such a large operation as Walmart? With this latest order, it's been 24 hours and I have not received my order, nor have I received a refund or even a confirmation of a cancellation or refund despite calling customer service 3 times. They just give you the run around. I used to subscribe to Walmart plus, but I'm done with them now. I cancelled my subscription today. If you're really counting on a grocery delivery, and if it's really something important, don't count on Walmart.

I received another customers order. I never received mine and had to change my dinner plans. Can't stress enough the importance to make sure and check the bags before delivery. We use this for convenience and after a long day at work it was very disappointing. In the past I have received my items and someone else's to. Their was no way to contact the driver to tell them after delivery. Pay more attention when you drop items off! Not using again.

Accustomed to multiple missing items and poor substitutions. Today no delivery after waiting around 5 hours after order expected and multiple calls for updates. Now told I have to call once again tomorrow to get a refund. Do not waste your time

Walmart used to substitute delivery items that were out of stock. Now I can't even get eggs or hamburger buns. This has happened before. A complaint was put in, but to no avail. They keep dishing out $10 codes to appease your dissatisfaction. I now have to go into the store get what I ordered. What good is delivery?

I joined Walmart+ with the promise of free same day delivery.
What a total waste of time!
I've been a member for a month now and there have NEVER been any slots available with my local store.
Same day, or even in the next few days.