Walmart Grocery Delivery

Even though I have marked that I would take substitutions I still was missing products. How hard is it to substitute pasta. They have no problem giving a refund but it takes days. Was having a couple of friends over, hadn't decided yet what to make. Had buns but no burgers. Had sauce but no pasta. The thing that is most frustrating is I paid top delivery price to get it within 2 hours. Had to order from another grocery store, once again having to meet their minimum amount for delivery and pay delivery charges. I'm a senior (vulnerable) some vision problems is one of my disabilities. So I don't drive. I live alone. Really can't afford to take a taxi everytime. I need to shop. One of the things I don't understand is why they couldn't send my missing products. They said that was not their policy...?

I never get everything I order. The last several orders I did were not complete. I drove right back up to the store and purchased what I didn't recieve. All in stock. I think they should train those people that pull the order to stay 9ff there ce phones and pay attention to what's needed. I mean come on no chicken at Walmart? Drove up there today and guess what lots of chicken breast that I ordered. But the picker said out of stock. Wallmart your grocery ordering system.is broken. Jump on instacart. You might learn something. I'm done...

Walmart delivery is horrible they claim they got people to deliver your stuff and then the driver don't show and when they call the doordash driver they don't answer. Then the store says well if there not here by 8pm we will call u at 8pm to arrange something and never call. My fiance and myself are done with this. The customer care don't do anything to help except tell you lies and they tell you things u wanna hear. If we was to rate this it would be a big fat 0. We can take our business else where. This has happened to many times. Instacart does a whole better than walmart does

Heavy items like 2liter bottles of dr pepper they say is out of stock, just went in today and bought some, they're to lazy to make the delivery, or to send it by carrier, big items are always out of stock, Sorry business practices.

App shows in stock but ARE not once order pulled for delivery.
Substitutions not even close to product needing or wanting. Out of $55 grocery order I recd $23 in groceries because no items available. I get better service with Vons on items & substitutions. Won't renew next year on Wal-Mart plus.

If it wasn't for the pandemic I wouldn't be using this or shopping from Walmart. The drivers they get from door dash are horrible creeps most of the time. They never know what they're doing and had a few try to walk inside my home without asking me and one argue that he had to take a picture of my door after he got my signature my husband chased him off. I would suggest you get a rating system like uber and lift where when you leave a bad rating for a driver they don't get paired with you ever again. I had the same creepy picture guy again and this time he sent the notification that he was on his way when really Walmart still had 30 more minutes to shop my items. It took me chatting and calling someone to figure it out because of the langue barrier with the driver.

I paid the $10 express fee to have my groceries delivered, since I needed to make dinner and my baby was sleeping. I ordered a bag of apples for her lunch at daycare the next day too. The groceries came and the bag of apples was all rotten and dripping disgusting rotten fruit juice all over my other groceries. My husband had to take them back to the store for me to exchange. We paid the delivery fee and still had to go to the store! We should have just gone in the first place. WALMART delivery is terrible! It's no wonder they don't ask you to rate their own service, just the deliver service which is actually good. They need to have THEIR OWN service of quality shopping rated. THUMBS DOWN.

I used to call my order in for pickup, but being disabled and with covid concerns/going out, I got Walmart + and started deliveries. I live in a 55+ community. Almost every order has issues. Missing items, items I didn't order. Lately the tracker says delivered but shows the driver not at my house. Happened again today. I have to go out and look for my groceries. If I try and contact the driver, chances are they speak no English. Customer service records the issues and logs my complaint (I'm told) on my order now, the pickup dept told me they are just re-filling the order and sending it out again. I'm not really satisfied at all with Grocery delivery although I still gave 3 stars

I ordered groceries that were supposed to be delivered between 11:00 and 12:00, then I get a notice saying they'll be delivered between 12:00 and 1:00, and I never got any groceries delivered. Trying to get a hold of someone is like pulling teeth. I tried to cancel my order, I was told that they would do that, then a driver shows up at almost 10:00 at night, while I was not home, I was working. So I called the next day to figure out what was going on since I had canceled my order, I am still waiting for them to call me back. This is the second time something like this has happened, I will not be giving it a third chance. There's not enough words to say just how disappointed I am. And I have a feeling I won't be getting my money back, and no groceries. Total rip off.

Ordered groceries online, deliver time came and it said it was delayed. Waited up until near midnight. Next day it was out for delivery then they cancelled my order. Apparently the driver returned the groceries after they were loaded. So I hit the reorder button and set it for pickup. Delayed again to the next day... So I went shopping instead and used the app to locate everything I had ordered. After I got to my car, I cancelled the order. Never had this problem with them before.