Walmart Grocery Delivery

On 12/31/21 I placed an order on Walmart dot com, for a delivery (not groceries). The delivery was scheduled for 1/1/22. On 1/1/22 I got a notification that my order was delayed. So I waited for awhile for it to update. Nothing changed for hours, so I contacted them through chat. I was told to wait until 10:00 P.M. and that they would send a notification to the store. Still nothing. So the chat agent requested a call back.
I got a call from Walmart and from their records the store didn't even start the order. At that point I just wanted a full refund. But because I purchased a giftcard specifically for this order, they couldn't offer me a refund.
I tried calling the store and was told by the associate that they don't do deliveries and the manager was in. So I had not choice but to cancel the order.
So I'm stuck with this gift card and the token "store credit" for the inconvenience.
So I redid my order at a different store on 1/2/22. It was supposed to be delivered on 1/3/22. Surprise! My order was delayed again. Tried to call customer service. Their hold tone said 5 minutes. I chose to get a call back and I still haven't gotten one 5 hours later. I contacted the chat again and was told the driver canceled the order. This agent told me they would send a notification to the store and to wait until 8:00 P.M. Again, nothing. I tried calling this store. No answer at all. I tried calling them for over an hour. Now I'm on a chat with a manager who decided to cancel my order without asking me and I only knew because a notification popped up on my phone. He keeps saying this is the best option.
So now I'm stuck in a Walmart loop where they won't refund my cash for the giftcard and keep canceling my order, telling me to reorder (where else am I spending a Walmart gift card), and having my order delayed, just to start all over again.
*this is happening in real time*

Don't order from Walmart. They suck.

The issues with Walmart grocery are not limited to delivery, pickup is also insane. The shear amount of different issues I consistently have are astronomical, in fact I think the workers can check off every f--- up that could possible be f----- up. Stolen goods, employees who list an order as out for delivery but the order is sitting at the store, rotten groceries left for 2 days in the store pickup area, never actually delivered, zero communication, employees pretending to be answering machines so while their other employee friends giggle in the background, employees hanging up on you when you try to find your order because it's left out, employees who leave your order on hold indefinitely, rude staff, rude managers who know of there issues but don't penalize the employees, or find people who want to work professionaly. Ive had to pick up my delivery order SO SO SO many times at several local Walmart's near me because the stupid teens/college kids really quite simply DO NOT CARE about you, your order, or their job. Broken items, items in ripped bags, canned goods that look and probably were intentionally damaged upon arrival, orders that are are listed as delivered but are stolen... I mean honestly I can't even name all of the issues I have experienced MAINLY at my 2 local stores but also another location 30 minutes away because I THOUGHT it MIGHT have better service... it didn't. (check out my missing order since NOVEMBER of this year, I had it escalated but no one ever got back to me, and I was refused a refund several times by the a**holes they hire online and by phone because supposedly they thought is was going to be delivered by USPS. I wrote corporate, never heard back. Called the store and got hung up on. Went to the store and management never showed up after having them paged several times and waited 30 minutes in the store.)

I have to say that after switching to INSTACART I am paying more, but I am also getting more out of it, and getting what every customer should be getting regardless of location... quality goods, real deliveries, no thefts (yet), ON TIME deliveries some even *gasp* EARLY, and most importantly polite and professional workers.

Late deliveries, cancelled orders, items missing, rotting produce, damaged items, refunds due but never received - over $400 of EBT/SNAP total.

6 hours late not even here yet. 4 calls to customer support all just delaying it another hour and than another hour. NEVER ORDER FROM WALMART EVER!

30 day trial was perfect. Once the annual kicked in it has been a nightmare. DON'T FALL FOR the RIPOFF

DO NOT TRUST WALMART WITH YOUR CREDIT CARD INFORMATION! MADE A $150.00 GROCERY ORDER AT OCEANSIDE MARRON WALMART THAT ONLY I KNEW ABOUT, WAS TOO SICK TO PICK UP, TRIED TO CANCEL ORDER BUT NOT ABLE TO-NO WORRIES WALMART WEBSITE STATES YOU WILL NOT BE CHARGED. BUT WAS CHARGED VIA CREDIT CARD STATEMENT. CALLED CUSTOMER SERVICE AND WAS TOLD ORDER WAS PICKED UP SO I AM RESPONSIBLE FOR PAYMENT. I TRIED TO CONTACT OCEANSIDE MARRON WALMART MANAGER AND WAS DISCONNECTED. I WAS NOT ABLE TO FIND OUT WHO LOADED THE CAR NOR VIEW VIDEO OF "PICK UP". MADE
DISPUTE WITH MY CITI CREDIT CARD FOR FRAUDULENT CHARGES BY OCEANSIDE CA WALMART AND NOT RECEIVING ITEMS. WALLY SENT CITI CREDIT CARD A SALES RECEIPT THAT READ ORDER WAS "PICKED UP". CITI CREDIT CARD DID NO RESEARCH SUCH AS PROOF OF WHO PICKED UP ORDER SO CITI CARD SIDED WITH WALMART AND I HAVE TO PAY FOR THE "PICKED UP"=STOLEN ORDER. NEXT STEP IS TO FILE POLICE REPORT AGAINST WALMART AND ALSO REPORT TO CONSUMER FINANCIAL PROTECTION BUREAU AGAINST CITI CREDIT CARD. UNLIKE 1000'S OF OTHER DISSATISFIED WALLY CUSTOMERS I WILL STILL SHOP THERE BUT CASH ONLY. I LEARNED A RELATIVELY INEXPENSIVE LESSON ABOUT CREDIT CARDS, DO NOT BELIEVE THE "YOU ARE ONLY RESPONSIBLE FOR $50 LAW" BECAUSE THAT IS ONLY IF YOUR CREDIT CARD SIDES WITH YOU AND IN THIS CASE CITI CREDIT CARD DID NOTHING TO RESEARCH THE SITUATION (THEY MAY NOT HAVE THE AUTHORITY BUT JUST THE SAME YOUR GOING TO BE RESPONSIBLE FOR ANY DOLLAR AMOUNT OF FRAUD UNLESS THE PERSON WHOM COMMITTED THE FRAUD ADMITS IT. BEWARE/BE WARNED. I MIGHT OF EXPECTED THIS FROM A ONLINE OVERSEAS MERCHANT BUT NOT A LOCAL OCEANSIDE CA WALMART. WHETHER IT WAS A CLERICAL ERROR OR WALMART INTERNAL EMPLOYEE THEFT I AM PAYING MY MONEY FOR THIS INJUSTICE.

Tried the two week free trial. I was so excited and planned to pay the 98 annual fee tomorrow when the trial was over.
After the problems I had with the service I found out why.
I researched online and discovered that many drivers refuse to deliver for Walmart on a nationwide scale. Apparently, Walmart contracts through several third party delivery places like Instacart, Door Dash etc. The drivers are told they won't have to wait more than five minutes in the pick up area for our orders to be brought to their cars. There are TONS of reviews by drivers stating that they get stuck waiting 30 - 45 minutes for an order to be brought out. This makes them late on all other orders they had lined up at other stores to pick up and deliver. Therefore, MANY drivers select the "block Walmart" option on their order page. They then never see Walmart orders available again. THIS is what causes so many of us to have issues with Walmart delivery. Walmart can never get drivers to come get our orders.
I always tip well. I live near the store. I was so so excited to discover Walmart delivery services because at my specific store they deliver almost ANYTHING the store sells, not just groceries. I was so very excited to be able to order everything I need for office, granddaughter, food, etc. BUT with every single order being a problem. EVERY. SINGLE. ONE. I am sadly going to not continue. My free trial is up tomorrow. I will cancel.
I have placed four orders (Due to snow in TN, they shut down delivery for a week so I really only got a one week free trial but that is okay).
I placed first order. It never showed up. After two hours on the phone it was determined the driver canceled and they could not find another driver before they closed delivery for the night.
A nice young man on the phone at the actual store was super helpful. He called his manager at home and the manager authorized a refund, and a $95 Walmart gift card as an apology.
I re-ordered everything and it was delivered the next day.
Then I place second order.
It was canceled without explanation.
Their app also claims YOU canceled the order, when in fact THEY do it and never even bother to let you know until you check why it has not arrived. And on this order, I paid for express two hour delivery. Again, two hours on phone and discover no driver available.
Third order. No show. Canceled by the store because they did not have enough employees that day to shop the delivery orders so the manager apparently canceled EVERY delivery and pick up ordered scheduled for after 6 pm that day. My money was again refunded, which does not help, when I need the groceries! Final attempt. Placed order number FOUR. Canceled. No notification. Just does not show up. I check app and it says order on the way. But it was not. Called store and was told, again they had no drivers.
I'm done.

Full Day Late Delivery. Still Haven't Received It. Keep Giving Me Different Delivery Times. I Haven't Been Late With The Monthly Fee.

Ordered groceries 5/8 still no groceries on 5/9. MY MOTHER'S DAY IT RUINED MY MOTHER'S DAY VACATION TO SUNNY ORLANDO RUINED! ORDER CANCELLED

I called numerous times they kept requesting a new driver. Eventually I got annoyed and canceled it

Walmart now contracts out with other companies to deliver their groceries and it's now the DRIVERS and NOT the employees picking your order. If they don't see the item, they just tag it as "out of stock," but then don't pick the substitutions they're supposed to pick. When Walmart employees use to pick the orders I'd ALWAYS get a text saying, "substitutions have been picked for your order, and some items were out of stock. Please check in or call within the next 60 minutes to approve the substitutions and to order replacement for out of stock items." Well now, the driver doesn't do ANY of that. To these low quality service drivers, in their minds, "you don't get what you don't get. Too bad." I'm disabled, and can't get to the store, so I NEED EVERYTHING I ORDERED. I need to be able to have that 60 mins to find a replacement! PLUS...I have to tip these "I don't give a crap minded" drivers, MULTIPLE TIMES FOR THE SAME ORDER when I have to put in another order another day to get the items the first lazy bahookie refused to shop!

The worst thing Walmart ever did was stop having their own employees fill your orders. When they started contracting out their deliveries, service quality fell into the black hole. Good grief those drivers don't care if you get your items or if your bananas are brown, or anything! But a Walmart employee did care! The other problem is, there's NOWHERE TO COMPLAIN! When the store employees did it, you could call the store manager and it wouldn't happen again. With these yahoos, you don't even know who or what is picking your order!
WALMART GET YOUR ACT TOGETHER! By the time I pay my $12 a month Walmart plus fee, then another $30 in monthly tips having drivers bring multiple orders, it's no longer worth it. I'm not saving any money. Ive decided to go old school and pay a nice high school kid $40 a month to pick up my order at the pickup stall. $40 a month to get my groceries and bring them in? At least I'm not paying some worthless contracted company who doesn't give a crap and now some high schooler can get community service credits for their college scholarship application

People might often ask you …. Which is better, Amazon, or Walmart?

I can tell you, Walmart is so bad I would never use their service again, unless it vastly improved. Amazon is so good. They've never made a mistake in 10 years that I've use them except for one time and they made it up by giving me some thing that was much more valuable than what they missed.

I had ordered food and Walmart without my permission substituted medication, …. Boil oil, designed to alleviate the harmful effects of skin boils, instead of the ingredients necessary for the food I was cooking at my brother's party.

Walmart, made a substitution and wanted to deliver decided to deliver something completely different to the fungicide I ordered. Boil oil for skin boils!

Walmart Delivery is like a joke. But they aren't funny. They make bizarre substitutions without permission and charge you for unwanted substitutions and they don't ask if they can substitute They tell you they're going to do it unless you somehow cancel. But it's extremely difficult to cancel and I wasted an hour trying to do it. This was a very busy time for me.

There's issues at Walmart, not giving you all your things aand delivering it to the wrong address or putting it on the side of your house and not telling you it had been left there …. Overcharging you or charging for items you haven't received

I don't think I've ever experienced any retail organization that was so toxic … they are like a huge cancer, whose products come at a competitive price… but when you order something to be delivered, their service hurts more than it satisfies and you pay a huge monetary penalty for being
abused

Amazon will send you something better. They don't give you a choice of take what you don't want or take nothing as Walmart does. My vote would be do not purchase from Walmart…. Use Amazon.

Walmart needs to improve. There was a time when I received a few orders that were correct and the delivery was actually early…. In my case the early delivery wasn't good because I wasn't at home on the day they delivered it. But Walmart Delivery has since turned into chaos, and nothing is right.

Through average now is 1.3 stars. I just don't understand how they can be so bad, but they are really bad. I have to worry about paying for things I didn't order. I have to worry about not receiving when I ordered and being charged, so check your bank. The nightmares of the home delivery. Being overcharged or charged for items not received. Completely unreliable on time. Substituting items without your permission and you have to change it online or they'll deliver it to you. Walmart is a nightmare and it's difficult to escape because once they are delivering you will get your money back.

I spent 2 hours today between an online chat with a Walmart rep and trying to call the store and the 1-800 number about my order that was not delivered.
Walmart had sent me an email that the order was delayed but it would be delivered in less than 2 hours.
When 2 hours came and went, I went to the help options about my order, and it took me to an online chat. We chatted online for over an hour only to find out there was nothing he could do except to tell me that my order contents had gotten spoiled in someone's car, so they were returned to the store by the driver.
He was not able to intervene with the store to find out when the items would be delivered. Neither he nor I were able to cancel the order online either. I wanted to cancel it and reorder for express delivery but have the $10 fee waived since the order was by then about 3-4 hours late.
So I tried calling the local store to talk with a person in their pickup and delivery depth. The phone just rang for several minutes and then cut me off. I tried again, and the same thing happened.
I finally called again and pressed 0 to reach the store operator. She said that everyone in the pickup and delivery dept had gone home, and she had no way to find out what they were doing with my order. But she highly recommended that I call the 1-800 number to register a complaint because the team all left to go home without letting me know when or if they planned to deliver the order.
So I called the 1-800 number and the person there just repeated what the online chat rep told me about 2 hours earlier, that they ruined my order. But she had no idea what their plans were. She suggested that I cancel the order and reorder as express delivery, paying $10 which would not be refunded. I told her that I wasn't able to cancel the order online and that since the entire dept had left the store by at the latest 5 PM, I couldn't get express delivery anyway.
I told her that I had been encouraged to call them to register a complaint about the poor customer service and communication by my local store. She did send me a $25 off coupon on another order.
Now after waiting at home all afternoon for this delivery, it might be delivered tomorrow or it might not be. So I will probably have to stay home all or most of tomorrow too, waiting for an order that might or might not come.
When their deliveries are done correctly, it's fine. But about one in every 5 to 10 deliveries gets really messed up, order not delivered and no communication, delivered to some other address and not knowing where, or the wrong order sent to me and my order sent to someone else.

I have always ordered Groceries from Walmart, usually twice a month, the first year was fine, then since July last year, they have failed to deliver on the day and time slot that the groceries supposed to come. After waiting for more than another hour, you called Customer Services, they told you they will call the store to find out what happened, then they either said the Store did not answer the phone, or the Store said the driver is on their way which is a total lie. You waited for another couple of hours, they still told you the same thing but do nothing. You told them from past experience, if they don't show up at the time slots you ordered, they will never come, and asked Customer Service to cancel the order and refund you, such that you can put the exactly same order on the next day. Customer Services will said they have to call the store to cancel before they can issue the refund. Well the Store never cancel the order and ths status still said processing after 6 hrs. Your get so upset that you file a complaint with BBB and attached all the screenshots that Walmart pretended to show the driver is 15 min away and is coming, but the vehicle never moved, then the screen changed drivers name, but the car still did not move. I come to the conclusion that the Store is lying and is totally irresponsible, and so is the Customer Service who did not want to do nothing for the customer, they can see that the groceries is never delivered, but they refused to issue the refund, so that you can reorder the same thing the next day. The Head Office called and apologize and have the Store Manager called as well and assured you it will never happens again, and told you they have put notation on the computer that if the Store failed to deliver on the time slot allocated, instead of asking the customer waiting for nothing, should cancel the order and issue the refund. But when it happens again, Customer Service Rep said they can never find that notation even if you gave them the date last happened. They are totally pathetic and if you notice one thing, after charging you $7.97 for delivery, they started to sneak in an extra tip of 15% for the driver, which I notice and remove it. That tells me, instead of paying the driver themselves out of the delivery charge, they even want the customer to pay more to pay for the driver whatever company they are using now. Therefore I come to the conclusion that if Walmart is not using their own driver, you will never get your groceries. Also the worst part is if they failed to deliver, instead of putting Store failed to deliver, they put "Changed mind, no longer wanted" Never even want to admit their mistake. Do not know what kind of business it is that Walmart had gone so bad these days, totally irresponsible, totally negligence, and no customer satisfaction whatsoever!

I order my groceries on line to be delivered. In the past 2 months, I have had several instances where the groceries were charged and not delivered. The common denominator was when there was alcohol in the order. I then have to call the 800 number, report the missing order and get it refunded to my card before placing the order again and there's no convenient way to place the order again at once, I have to re-enter every item. When I talked to the store yesterday, they said that the delivery service is contracted out and this happens frequently. He looked up the name of the driver assigned to my order and said that sadly he recognized his name as a frequent driver that did not deliver the goods. They are supposed to post a picture after they leave the order and while there is a picture attached to the delivery, the photo is not of the delivery, it's just an image of a wall or something. I spend $150 to $200 per order and what a shame for Walmart to continue eating the cost of these failed deliveries, refunding the customer without managing their supplier. The attitude of the store is "this is a corporate contracted 3rd party, so there's nothing we can do". I'm sure the cost of all the grocery refunds is reflected in prices as a whole, not to mention the inconvenience to customers who are very busy or wouldn't be using the service to begin with. The store I buy from is Palmetto Florida and it seems to be a common problem there. I order from Walmart because the prices are competitive and the products are quality, even the generics but the inconvenience of having to place and replace orders is driving me to order from their competitor from now on. Sad that a company this size can't solve these issues with their suppliers. I am in supply chain in my profession and I wouldn't be as complacent about holding people to the service level they guarantee and that I pay for. One other issue I have with the service is that if they do not have the specific item you requested, many times they will just remove it as unavailable instead of trying to find a substitute. I have even had bottled water marked unavailable and then went in the store afterward to find other cases of bottled water readily available. This is a major inconvenience because if I needed the product, I STILL have to go into that store or another store to buy it which negates the reason for ordering on line in the first place. I have also had "popular" items missing even though scanned and charged, such as candy, bacon and alcohol. If I report it, I get a refund. Many times, I just don't want to be bothered to call back. Walmart -- stand behind your service as advertised and improve your process!

Had surgery so i used walmart delivery for 4 weeks all was great Till week 4 did not receive one if my items called walmart immediately was told would credit back 5 calls later still no credit I give up 😔

Walmart works with third party to deliver your items. Don't bother using their delivery service because it will take you 48 hours for refund item to the wrong delivery address. Better off just shopping at your local store. Waste of time speaking to their agents with no authority to do anything unless you like the waiting. They charge a $10 fee for delivery service fyi.

Always late. Always late. Always late. Always late. Always late. Always late. Always late. Always late. Always late.