• Groupon

Groupon

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Overview

Groupon has a rating of 1.6 stars from 5,268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 282nd among Daily Deals sites.

  • Service
    652
  • Value
    598
  • Shipping
    444
  • Returns
    509
  • Quality
    515

This company does not typically respond to reviews

Positive reviews (last 12 months): 2%
Positive
2
Neutral
0
Negative
100
278
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How would you rate Groupon?
Top Positive Review

“Sketchy”

G u.
1/2/24

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

Top Critical Review

“So hard to make a review on groupon have sent this to Mystery Flights no reply... want all to know.”

Ange F.
10/27/24

We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!

Reviews (5,268)

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Reviews that mention popular keywords

customer service (1519) credit card (285) phone number (152) store credit (79) customer support (178) coupon site (14)
Thumbnail of user nonat1
Texas
1 review
0 helpful votes
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February 9th, 2014

Buyers beware! Ordered a pearl bracelet with silver monogram the first of December as a gift. Didn't arrive until the third week of January. Received a bracelet with no monogram. Now being told by Groupon that there Is nothing they can do but refund money. DO NOT buy from Groupon unless you can print out the coupon and go pick up the item yourself!

Thumbnail of user markk47
Washington
1 review
1 helpful vote
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September 8th, 2014

You can get some decent deals if you are careful. But watch out when you buy their goods. It took me 3 weeks to get some refurbished phone and the way they packed this delicate item was horrible. They are still selling it but I can't post anything on their site because I guess they are also afraid of so many negative feed backs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewm32
Minnesota
8 reviews
16 helpful votes
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August 15th, 2013

I had bought a deal that would let me get a custom Xbox controller for $30, a $100 value. Well when I went to redeem it and make my controller, the total came to over $200! The bare minimum you could buy (certain parts ARE needed after all) was $170. I'm not sure where this 'deal' came from, but I was not happy.

Luckily Josh was able to help me and give me a full refund.

Thumbnail of user rosemaryw191
California
4 reviews
2 helpful votes
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January 24th, 2023

Seems like every time I try to order something on Groupon. It is nothing but a headache. I think the people that place I had some there or a hoax. I recently thought I was ordering a Brazilian blowout hair kit, come to find out, they never sent me a confirmation with a tracking number but yet they wanted me to go ahead and Use the voucher so they could collect the money on it. This is nothing but a hoax and Groupon knows it and they backed these people for this reason I am out. If you want to keep your money and do good, stay away from Groupon and the other thing that product was supposed to have been $35 and they're charged me $49. I had five dollars in Groupon bucks left and now it has disappeared. This company is a fraud I think the Better Business Bureau needs to know about this fraudulent company.

Tip for consumers:
They need to stop working with fraudulent people. They need to be upfront and honest company themselves.

Products used:
Haven’t received their products yet

Service
Value
Shipping
Returns
Quality
Thumbnail of user brenaeb
New York
1 review
1 helpful vote
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December 11th, 2013

Ordered an item on 11/23 for my daughters birthday on 12/16. Was told it would ship 12/5. On 12/10 I went online to find out. They claimed they shipped and it was delivered on 12/5 which it was not. They never sent a shipping notice so I had no idea!. Cant get through on the phone and "live chat" tells me we will get back to you. They did not. Live chat again tells me they are 'investigating" and I have to wait 8 days for an answer! What bull$#*!! Never order from there again!

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi Brenae,

Thank you for your feedback through SiteJabber. I'm sorry to hear that your package was marked as delivered by the shipping company but was not actually delivered to you.

Your package may have shipped early due to to the fact that the items were available in stock earlier than the manufacturer had given so the package shipped before the expected shipping window. When a package is ready to leave our fulfillment center, you should receive an email to the address listed in your account that provides the tracking information and I apologize if you didn't receive it. When a package is marked by the shipping company as "delivered," we have to contact them to start an investigation to try and locate the package since we don't have any further information regarding shipments from USP and USPS until an investigation is completed. If the package is not located in the investigation that typically takes between 5 and 8 business days, we issue you a full refund back to form of payment. Please know that this type of thing doesn't happen often and we understand that it's very inconvenient when it does.

You should have received your refund after the investigation was completed. If this is not the case and your refund has not been issued, please send me your order information in a private message and I'll look into it and make sure your refund has been put through. Thank you for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service

Thumbnail of user rosag80
California
1 review
11 helpful votes
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May 21st, 2020

There were several instances that I received trash from this site and was left to jump through hoops for a refund, which 90 percent of the time I never got. They have no customer support even though they keep 50 percent of the asking price. Some one who provided services to me through Groupon said they only receive 50 percent of the asking price and because of this businesses will not treat you equally as other customers. Groupon if for business who are struggling because of bad customer service, or because they want to sell you the trash that no one wanted because of defects or lack in quality. This site is a money pit. Do not take your chances on spending 1 cent on this garbage site. I read the reviews and I ignored them, do not make the same mistake as I did.

Thumbnail of user mandys70
Philippines
4 reviews
0 helpful votes
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June 3rd, 2019

I love how groupon helps you save some dollars for a lot of things. I usually get tickets here if I'm planning to visit a museum or parks with my friends. The bigger the group, usually, they have better offers. You just need to make sure that you read the fine print before purchasing or checking it first with the establishment.

Thumbnail of user sl160
Texas
1 review
3 helpful votes
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January 15th, 2013

Groupon gives out customer a redeemed/expired code. Don't ever buy their coupon. They would not refund your money if your coupon doesn''t work. I purchase Groupon-The body shop $10 for $20 on 10/25/2012. When i go to the store on 12/15/2012, the body shop manager said my groupon has been used on 10/19/2012. How could that happened? It's obviously Groupon has the fraud which they need to fix it. I called Groupon and let them know my situation. Their response is that this code has been used on 11/17. Where do they come out the date i don't even make a purchase? This is such a excuse. Groupon refuses to refund my money, but will give you a compensation, $5, Groupon bucks instead.

Don't buy anything in Groupon.com.

Thumbnail of user janetc72
Georgia
1 review
2 helpful votes
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September 22nd, 2016

Mobile app and website cannot process any of my orders when trying to use Groupon Bucks. When trying to contact customer service, no response for days and no one available on live chat. I want my money back. Groupon, you are the WORST. Crappy products and services. Thought I'd give it one last shot but now you are just a thief.

Thumbnail of user raou
California
2 reviews
4 helpful votes
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May 4th, 2019

Groupon seems to attract a lot of terrible companies peddling junk. There may be occasional good merchant/product but more than big majority of the stuff is just junk.

And, when they give refunds, they never return money back - they give some stupid credit that can be used for other Groupon junk. Basically, this company is a scam, IMO

Thumbnail of user monicat73
Washington
1 review
0 helpful votes
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June 23rd, 2018

Be careful if you contact Groupon customer service and someone called "Danilo A" takes your case. He's extremely rude and even threatened me over the chat. If someone calls a customer service is because there is an issue that needs to be resolved but he seems not willing to help us as customer. The place I had purchased a deal refused the service and Groupon doesn't want to give me the money back. And, when I try to contact Groupon today, I get that jerk $#*! who's useless and made me even more frustrated with the whole deal. Groupon, not worth it!

Thumbnail of user garyb17
Washington
27 reviews
164 helpful votes
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February 4th, 2011

Bought a manicure for my wife, was easy enough. However, the salon sold so many that they were booked a month out, which was a bit annoying. The deals on groupon are usually worthwhile though, so I will continue to use it, and recommend it.

Thumbnail of user bigj5
North Carolina
2 reviews
4 helpful votes
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February 15th, 2016

Sick of Groupon selling out to the damned porn industry. "Adult toys"?... seriously? How family friendly is that? No more looking at "Groupon" for family activities or products. Groupon NEEDS an R or X rated site for the porn crap they are pushing. Bondage kits? What a great family gift that makes. Groupon has lost more than just my business. The message they are sending to the world is "we don't care what we sell as as long as we can sell it." Nice message Groupon. GOOD BYE!

Value
Quality
Thumbnail of user lisar89
Pennsylvania
5 reviews
4 helpful votes
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May 24th, 2016

Good deals on many items, places, trips, etc... I went to Vegas & stayed in a 4 star hotel/casino with pool, restaurants, etc. for 5 nights at a cost of $128.79 in full total with a Groupon deal. :) It was the best & much needed.

Thumbnail of user jenniferm119
Illinois
1 review
1 helpful vote
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May 31st, 2015

I don't know how to PM you from here, but I shipped the bag back today. When you receive it, please look at the back of the main zipper pull, to see the defect (word is ill-formed), as well as the lining, where there are multiple defects (should read Coach, but is illegible). My guess is that your supplier sent you a good bag as a sample, and then sent you a bunch of fakes after your buyer approved it. It's a real shame because my daughter would have loved this.

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi, Jennifer,

Thank you so much for being in touch with us via Site Jabber. I am sorry to hear about your concerns.

I assure you we only sell completely authentic items. We value our reputation and our member's trust in us and would never dare risk that by selling knock offs or fakes.

Please kindly send me a private message with details as to why you are questioning the authenticity of your bag and I will immediately look in to this with our buyers and vendors.

I sincerely hope to hear from you soon so I may resolve this concern.

Best,
Jason Faria
Director, Customer Service

Thumbnail of user katet10
Canada
3 reviews
3 helpful votes
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January 7th, 2014

This is my favourite deals website.
I usually buy only restaurant deals, and I am often happy with my experience. After taxes and generous tips, I don't feel that I save 50%, but I still appreciate a good discount. It's nice to try local eateries that I would otherwise never go to. Sometimes, they offer discounts to very nice places.
I would not buy their products, however. I know Teambuy is selling junk products and I have no intention of finding how good Groupon's products are.

Thumbnail of user tiffanyh39
Colorado
2 reviews
9 helpful votes
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December 10th, 2015

I tried to use Groupon for a lot of the things I needed or wanted for my wedding. Upon ordering, half of what I purchased was either out of stock, or unavailable. I ordered something for my fiance and was told the company that I bought it from doesn't even offer the service and they have no idea how the Groupon was on there. If they got their act together, I would continue to be a patron, but at this point it's not worth the trouble.

Thumbnail of user alicem72
Oregon
2 reviews
0 helpful votes
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February 2nd, 2017

Recently I came up with an idea to have some cosmetic procedures which is not that cheap. Thanks to the certificate I found at groupon i managed to save 50% of the total price. Very cool thing! I'm so much satisfied!

Service
Value
Shipping
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Thumbnail of user jenniferj126
Pakistan
8 reviews
3 helpful votes
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February 11th, 2017

Groupon is a really good site for deals, no doubt you can grab deal on your area and worldwide with cheap price. Help full for those who mostly travels or on the go you have deal on hands at any place.

Thumbnail of user jonb104
Minnesota
1 review
1 helpful vote
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May 14th, 2017

My wife and I used to use check Groupon every day, it was great, the customer service was excellent and the deals were amazing. We even went on our honeymoon in Antigua using a Groupon and it was amazing. In the last few years they have done a complete 180. They advertise prices that are appealing and then you get destroyed by hidden "shipping fees" and the like in the fine print. I recently bought a $5 photo print to be separately charged $10 by the company for "shipping"... Groupon would have never done this in the past, they have decided to go the route of deception over honesty... I will never shop through Groupon again and will advise everyone that I know to avoid them at all costs.

Thumbnail of user christinap62
Oklahoma
1 review
2 helpful votes
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April 21st, 2017

Groupon provides poor services especially when it comes to giving refunds. I purchased a groupon worth $180 and was unable to print the voucher or contact the business owner. Groupon takes no responsibility on what they post on their website and end up eating up our money. This is the second time I have had issues with groupon. I will not be using their services again!

Thumbnail of user bridgetb
Illinois
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

AMC advertised $7.99 per ticket for movie showing, that was not what I was charged. I bought 4 tickets for $11.15 each ticket with a $6.00 fee No deal here I read all fine print I submitted a complaint to Groupon and am still waiting for a response 3 days later. Poor business here AMC and Groupon will th ik nk twice about using them again!

Tip for consumers:
Do believe any deals on Groupon.

Products used:
Movie theater tickets.

Service
Value
Quality
Thumbnail of user kimberlym2
District of Columbia
1 review
2 helpful votes
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September 29th, 2010

Hi you didn't post my first review. So I'm thinking you may only post the negative things, I don't know. If so that is really unfair to ideeli. I happen to like ideeli. I have got some really cool things on there at a deep discount. I've had one mishap and it was resolved quickly.

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi Kimberly: Thanks so much for the positive feedback. We're so glad to hear you've had such great experiences shopping with us. Feel free to let us know if there's anything we can do to make shopping even more enjoyable for you. Thanks again for reaching out, and happy shopping!

Jason Faria
Customer Service Manager

Ideeli, Inc.

Thumbnail of user benjaminr45
South Carolina
3 reviews
2 helpful votes
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May 17th, 2018

Groupon will not allow you to talk with anyone and when you do try they will simply say we steal your money and give nothing in return, tough luck, read our terms and conditions.

I do not suggest using this company in any way shape or form. I know I have been ripped off enough.

Thumbnail of user micheller211
Canada
2 reviews
4 helpful votes
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January 29th, 2018

Made a purchase and returned it within the week, took 2 months to get only a partial refund. The only customer service is online and that is like beating your head against a wall. No phone number for Groupon aside from one that tells you to communicate online. So now im out $100.00. The products i returned were the worst quality ever, Made in China. Run!

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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