Groupon

It is astonishing Groupon is in business. I made the mistake of buying a Groupon, and the merchant was appalling. Groupon sent me a review link that didn't work—that can happen, but their response to the matter has been astonishing. Trying to deal with their "customer service" is like banging your head against the wall. They did absolutely nothing no matter how many times I contacted them, except waste y time with unbelievably idiotic replies. I have wasted almost two hours dealing with agents who are either illiterate or beyond incompetent, who are incapable of even identifying the problem let alone fixing it; all they seem able to do is waste as much of your time as possible; whatever money you think you'll save you will lose dealing with the usually shoddy merchants they promote and their relentless negligence

I purchased tickets to the Field Museum in January 2023 from Groupon. I selected the All Access pass from the drop-down menu, which their site says includes general admission plus exhibits and a 3D movie. I received the Basic Admission pass when they delivered the actual tickets; however I paid the price of the All Access pass for those tickets. The only way to communicate with their customer service team is via live chat or email. After days of going back and forth, they refuse to acknowledge any of the screenshots of what their site promises vs what they delivered. They simply say I purchased the Basic Admission, which I clearly did not based on the choices on their site. You cannot talk to a real person, the don't acknowledge any evidence you provide, and they just tell you all sales are final. I would never do business with them again after this experience. A complete bait and switch scam with no customer service.

I went o to Las Vegas and paid for a burlesque show. The show was cancelled and I did not get a notification. When asking the venue for a refund, they said I needed to contact Groupon who sold the ticket. Upon contact, they refused to refund me for 1. Not cancelling the payment within 24 hours of purchasing (because I can foresee the future) and 2. They told me to read the fine print. I did and it said nothing about refunding a cancelled show except they will notify the buyer of the cancellation. Which they did not.
They are still refusing to refund me my money.

I bought a Brio luggage set through Groupon.com in April, 2017 and during my first trip in June, 2017 the handle of the luggage broke. Groupon sent me to deal with Brio. Brio would not accept return nor store credit and offer to send the replacement handle (same flimsy handle) which I have to install it myself. I went back to Groupon requesting help for store credit and was denied with the explanation that they only have 14 days return policy although the item was broken. Groupon supervisor, Trevor, insisted that there is nothing they could do and told me that Brio replacement part is fair. He offered $20 Groupon credit as if that would resolve my problem. I declined the coupon and would not purchase physical items from Groupon again.

After purchasing a Groupon, scheduling an appointment through their link and confirming through text messages they sent to me (2x). I was told "tough luck". Now the very cryptic request on how to obtain a refund. Has finally replied stating that they have "escalated it" and I'll hear back in a week. So to sum it up…. They have no problem stealing your money and wasting your time and gas…. And I'm left at the mercy of them "investigating" to see if I'm eligible for a refund. DO NOT BUY! They have zero idea nor care on keeping a consumer happy…… pic shows they kept confirming and then when o showed they say "sorry we tried to call… see if Groupon will refund you but we can't"

After buying a groupon for a dog collar I noticed it was not working. I contacted groupon and the company. Both are telling me its not their problem. Groupon has now informed me they will not refund the money even though they know the code isnt working. Save your money and just order from the company itself. Bad customer service

Very disappointed, purchased the services, then don't need it anymore, no refund, no exchange even not allowed to trade in for something else.
They recently changed the return policy without inform customers, all sales are final
Will never buy from Groupon again

I purchased a Groupon for LegacyBox 2 hours ago. $125 groupon for $39. At checkout my groupon wasn't accepted. I could have saved 1/2 by using LegacyBox's Black Friday $8 per tape offer. Even the shipping was deeply discounted
Also, groupon does not make it easy to leave a review on their site - wonder why? And customer service took me into the same rabbit hole. Disgusted!

I'm surprised by all the negative reviews for Ideel. I have purchased probably at least a dozen times, and I've had no issues with authenticity, quality or returns. It seems to me a lot of reviewers have misunderstood the policies. Also, customer service has been quite good in my experience.

Used Groupon until they forced me to view X-rated products for sale without my consent. Would not let a child use the application unless you want them to see vibrators, ejaculation items, vibrating panties, etc. Is Groupon in such financial trouble they have to compromise their company valued.

I had about $80 worth of credit on my Ideeli account which has now disappeared. I think everyone here having similar issues we should all become one voice and go after these people legally. Like filing an action lawsuit for stealing people's money. This is absurd.

You show no consideration to your loyal customer whom have been with you since the beginning. Groupon and Ideel are like oil and vinegar - it doesn't mix. Those hooker dresses, cheap shoes.

Thank God for GILT!

Ordered product 17 days ago. No shipping info provided yet. Contacted cust service via email. Got a response saying someone would respond within 72 hours. Called live support... agent could not tell me anything because a "service request ticket was filed and it was less than 72 hours" Unreal. Is the US Government running this place?

By the way... ordered from Amazon two days ago... my package will be here today.

Bought something on their app expecting that it would take a while with everyone standing impatiently but i was gravely mistaken.

They had a huge area where guests can sit and relax by and an organized system to follow. Took me less than 15 minutes to get my purchase!

DO NOT waste your money. FTD delivery fees are 22.50 alone. Groupon cost $15.00 for $30.00. Worth. Limited time 2 weeks to use took more than 1 day for same day delivery florist who picked up order was miles away in next town. There were 3 florists within a mile of hospital. Would have been better with in house hospital florist shop

Was told that I would not be given a refund after the company closed down! Apparently, it was my fault this shady company didn't answer phone calls or respond to emails. Then a girlfriend of an employee finally emailed us and said they were closing until further notice (in her extremely broken English). Groupon claims this is non refundable. Good job Groupon! Good use of common sense!

Ordered set of 48 brush heads on January 12th the product not delivered after 8 days, sent more than 10 times emails to: *******@groupon.com
No response / no product and no my money back in one word: they are scammers!

I don't advise anyone to buy from groupon just a headache

This company has the most disappointing customer service I have ever experience. Please don't believe all these 4,5 stars fake reviews. Save yourself time and money and do not purchase with them. I know I never will after so many disappointments.
If if sounds too good to be true it probably is.

Groupon stopped taking phone calls, but their online chat people are morons. They put a coupon out for ticketmaster that it won't accept, then have no idea what I am talking about. Wondering if "Ben" is a computer or just an idiot. Last time using that site!

I had thought that I was the only one having problems with Groupon, but after reading other reviews, I can see that I am not. Quirky website resulted in multiples of my order. Attempts to rectify the problem have been in vain, and now all phone contact has been cut off. I would strongly suggest that others go elsewhere for their buying. Rest assured I will stay away from here if I ever get my money back. Credit card was hit on day of purchase over three months ago.

You only have 2 hours to cancel. I was literally 5 mins past and nobody answers their phone and online chat isn't always available. Now I'm stuck with 2 mattresses ordered in error because of fine print. No refunds... stick with Amazon u can't go wrong on service or price!

Just received a pair of boots ordered for my wife. The shoes had definitely been worn before. The leather was scuffed and the soles dirty. Selling used items as new is absolutely unacceptable. Am tempted to contact NY Consumer
Protection Bureau.

More times than not have I been left holding a Groupon which is worthless since the company doesn't honor them, is unavailable or simply gone out of business. Well, I have learned my lesson... I am not going to do it again no matter how good the deal. As your Mother always said "You get what you pay for"