Groupon

At first glance this website seems a dream come true and I guess if I had read the reviews before ordering something from this website I would just have decided not to... Well I've learned my lesson and never again...

1. Order 2 dresses in early May did not received it till late June
2. Dresses were way to big than advertised
3. I cannot exchange the items to a smaller size
4. I cannot get a refund store credit only
5. Brand names...? Quality Low the only high quality are the price tags
6. Paid for shipping & handling...(endless is Free shipping, arrives within 2-3 business days and we can receive a full refund for any item)

Yes I would not recommend this site to anyone unless you don't mind the above...

Honestly? There are bound to be mishaps with businesses - many, I'm sure, post these deals without proper resources to actually fulfill orders. But when sh-t happens, Groupon is actually really dependable where it concerns prompt replies and refunds.

I've had several experiences where vendors will cancel last minute or not honor a coupon. And the incidence rate is much lower than sh-t sites like KGB Deals, Lifebooker Loot, and the like.

For me, two thumbs up.

I've purchased multiple deals from Groupon.com and can comfortably say that I am happy with my purchases nearly each time, and when something goes wrong, I simply break off a call or send an email and it gets resolved in the same day. Thanks, Groupon! Huge fan!

Wow, never knew how Groupon worked til I read this page. I've personally gotten a deal here once for one of my favorite restaurants. Seems like they need to work on their customer service for businesses that advertise with them though...

Hmmm... was just about to place my 1st order, but thought I'd check reviews first. Doesn't look good... I've considered that most bad experiences are posted, and everyone has their own opinion. What got me is the response to these reviews have come MONTHS later! Poor reflection of customer service, and an inferior company who needs to establish better social media performance. My time is too valuable...

Poor customer service. By combining promotions the site risks issues with purchasing the wrong item and refuses to do anything about it even if contacted within 48 hours. ALL they care about is taking your $. There's NO interest in holding on to customers.

Groupon customer service sucks big time, they will always deflect issues to merchants or delivery agents. Even when a request to cancel an order within 5 min of ordering when I found that I need to pay for delivery charges, they claim it cannot be done.

There are some good deals but buy at own risk and you can forget about getting any decent service from them.

Ideel charged my credit card for an order that was not even shipped. I've complained at least four time and all I get is a run-around.

Unresponsive customer service.

Do NOT buy from ideel.com. Go to Gilt instead. Or Piperlime.

Bought a Groupon as a gift. Business closed a month later. Told Groupon what had happened, needed 15 emails sent to get satisfaction. Replies from 6 different reps, no supervisors. Often repeating my last email.

3 weeks later (!) refund finally issued: "refund either to your form payment or in Groupon bucks". Next day, message from Groupon: "good news, your refund has been processed. Your Groupon bucks are available to be spent immediately."

My face =: o?

Angry email sent asap.

Incredible breach of trust. Done with Groupon.

Lessons provided by Groupon on how to lose a customer in twenty days:
- do not respond to polite emails with confirmation of taking care of issue (or any confirmation at all).
- force customer to repeat themselves continuously.
- allow multiple reps to inadequately handle the account.
- breach customer account privacy and security to make refund decision for them.

Completely and utterly unacceptable treatment.

I'm amazed at how frequently I find deals for the things I want to do through Groupon! If there is a show or event in town that interests us, we always check Groupon first, and have saved a good chunk of change already this year! :)

Groupon is only ultimately good for a limited spectrum of buying already well known quality products at discount but not for anything else being sold because as some else said it doesn't seem like they investigate the offers, enforce consumer rights and or guarantee from fraudulent vendor activity.

I purchased oil change for $24.99 from Groupon. Total cost was really $60. Big rip off. Avoid using Jiffy Lube "deal". I called and complained because the receipt showed they performed services that we had not requested. Jose told me those charges will be removed, so I'll see if they follow through.

Offer services and dont provide services that they sell you. The story is way too long but I promise to never do business with this company again. I recommend staying away from these thieves altogether.

Wow. The negative comments are shocking to me. I've been a loyal customer since the beginning. I have never had any problems with items or service. I once did not receive an item. I told them and was immediately credited for it. All my purchases were in excellent condition and of very high quality. Maggie London, Desigual, Casual Couture, Hale Bob, Joyous & Free and Sue Wong are just some labels I like and have bought from here. I'm a savvy shopper and can see if the garment is made well. I also care about fabric and look at the photos very well for indications of craftsmanship. Ideeli sells high/medium/lower quality items, as does any company. I get so many compliments on my wardrobe and 75% of my wardrobe is from ideeli. I loathe shopping in stores so ideeli and amazon are my go-to shops.

I like ideeli. The items are always sent out on time and the dates of shipment are clearly listed when ordering. Yes, sometimes orders take weeks but you can't complain because the dates of shipment for each item are listed under the price. It is up to the buyer if they want to wait that long. Ive found some great deals and some good quality pieces, everything has arrived new and in nice red wrapping paper. I had a few issues which were easily resolved by talking to a customer service rep. They're $9.95 monthly shipping charge is very fair if your a frequent shopper, however I wish they offered 2 shipping options, a one time $5.95 or monthly 9.95---that would be awesome! Also, sometimes they advertise red sales but the items I recognize from earlier in the month and at the same full price, I find this deceptive. But I do realize ideeli needs to make $, just dont advertise it as a red or closeout price when it is not.

One deal for an Indian meal for 4 was okay. Other deals I've tried have failed miserably. Don't commit any more than you can afford to loose, for me that's about 25 gbp and I did. Trying to get a refund has proven impossible, what a con!
My advice is to stay well clear.

How can this service be tolerated in U.S.? Order from 12/21/15 still processing?
Bunch of CON Artists oh wait, they're owned by Groupon, that figures.

Be warned, customer dis-service totally useless!

My wife accidentally pressed the "buy" button on her phone. That's it. The sale was final. She contacted them literally 30 seconds later to undo the purchase. That case has been lingering for 3 weeks now. Paypal wouldn't help us, Groupon wouldn't help us. An accidental click of the button turned into a 100+ dollar loss because those scammers had a "no refund" policy. It was as if you're in the store and you put back something expensive you just took of the shelf because you changed your mind and the person running the store telling you. "Nope. We've got your money now. No refunds." We didn't even intentionally buy it. 30 day money back is okay. 30 seconds no money back is ridiculous. What a piece of trash company. Come on, man. Attached the images from the rude conversation she experienced while she was trying to undo an accidental tap on her phone.

I am using groupon from long time & experience was good before i bought refurbished iphone12 pro. I want to return this iphone because of audio & camera issues. I raised request on a chat with customer care on 29 dec 2023 but no response from groupon. More than 15 days now. Their customer service is very bad. They keep telling wait for 1 day/3.

Its my daily job to take a follow up with them now. Cheers!

Worst place to buy goods. Deserves negative reviews for goods and their customer support.

They have the WORST customer service! I am currently on hold with them, and recording says my wait will be at least an hour!

I have been trying for DAYS to process a return, but their site just keeps saying the following:
OOPS! Groupon Goods is temporarily unavailable or overloaded. Please try again in a couple minutes! Yeah right! How about trying back in a couple weeks?

What absolutely crappy service! I bought some earrings that look very nice on their website (3 different pairs), and when I got them, they are so small I don't think they'd even fit an infant. Now I can't even return them.

Sure, they state that they take returns, but that's just because they won't respond to their customers requests, so they never have to take returns or refunds.

This experience cost me $115.00. It will be my last purchase with Groupon!

Bought a dress. Perfect transaction. Came in less than one week. Exactly as described. Site requires a mature person who has read the terms- no refunds, only credits given, range of delivery times, due to nature of site-fantastic deals on high end merchandise and designer clothing not normally available to average consumer- you have to have some flexibility. Know what you want, know your body type, do not try to return worn clothing. Keep all tags and packaging. Items are leftovers from shows etc. so sometimes they cannot get their hands on merchandise due to competing interests from other sites. You are going to have some disappointments due to competition for a limited resource. I know I will win some and lose some. Something else will come along if you miss out on a bargain and what bargains. LOVE THIS SITE. With two girls and myself, a great way to be on the runway at home for a fraction of the cost.

I get email with promo codes, but when u try to use them they don't work. My question is why do you advertise promo code with items which are not eligible... This is all fake and just trying to bring people shop thru their websites...

Yes, the luster has worn off this "gem". Interesting concept and the deals were good... in the beginning. Now, well, my advice is to move on. Sure, sign up, give 'em your email and get flooded with more useless junk mail and then try to "opt out". Psst... they don't understand "opt out". Nonetheless, this should be a "pass" for you! There, you've been warned.