Groupon

I used to love this site. The customer service has completely ruined it for me. The last straw was getting a wrong item in the "right" package, which was very was odd and when I reported it the entire interaction was about how they can't give me the thing I actually ordered because of the " nature of business" too bad. No alternatives offered or recognition that I have spent a ton of money there as a paid member. I relate to all the people reporting a condescending reply. Anyway, there are plenty of other options out there that just got my money. **deleting app**

Made a purchase on Groupon, a couple of days later I received a shady email concerning Bank card I used, saying "bank was suspending my usage" and to click link in email, they couldn't spell either... did not open and when I addressed it with Groupon they sent me an email asking for everything but my entire card number which is suspicious in it's self. They should be able to check out the entire transaction via their system by just my name.

I purchased 4 tickets to an exhibit - intended on using them but my family has been dealing with a very serious illness. The exhibit is still there, and is still ongoing but my tickets are no longer valid due to their "fine print" - which means i am OUT $120.00. When I ask where my money went to, i get the same song and dance, too bad, so sad, better luck next time response. I will NEVER use them again. RUDE, arrogant thieves.

After multiple negative experiences with Groupon I'm finally fed up. Orders never arrive in a timely manner. No tracking information. Things arrive broken/not functioning consistently. I have now been waiting for an order for nearly a month. If it ever does arrive I am going to have to have it forwarded to my current location as I had to return to graduate school for the start of the new semester before the package arrived. This package has yet to be fulfilled according to the information available online. Do not shop with groupon until they get their act together again, if you do, prepare for disappointment.

Anyone considering groupon should read these two articles that were written up by sitejabber

http://www.sitejabber.com/blog/2010/10/03/the-pros-and-cons-of-daily-deals/
And
http://www.sitejabber.com/blog/2010/10/06/the-pros-and-cons-of-daily-deals-further-explained/

Then make the decision for yourself being fully informed of what you are getting. I got a decent deal for myself, but I have a friend who just got screwed over by groupon.

For the most part, Groupon is good at providing a variety of deals, and keeping them valid.

However, I have encountered several times where they mark my deal as redeemed when I haven't redeemed or gone to the business yet. Groupon has a problem of issuing duplicate numbers, so 2 or more people may have the same voucher number.

So when 1 person goes to redeem their, everyone else's voucher that has the same number is marked as "redeemed". And when you try to fight with Groupon about it, they just say it's marked as redeemed.

My credit card company refunds me about 90% of the time when this happens. Lesson: Groupon needs better record keeping.

My first time using Groupon there was an amazing deal on teeth whitening. I tried to pay with my Health Savings debit card, but I guess it could not be processed. I was pretty upset about missing out on the deal a few days later, but the folks at Groupon pulled some strings and got me the coupon despite being past the deadline. They seem like the kind of company who will really work hard to make things right with the customer and I will certainly stick with them!

Purchased four items from this site. Found out that each item comes from different companies that they partnered up with. Two out of four got shipped and arrived on a timely manner. The other two have horrible tracking information and both items look like they have not even been processed since Dec. 2 when I did purchase the items. When I called to talk to somebody from Groupon.com I was on hold for 11 minutes and was disconnected. I tried recalling again and est. Time was 27 min. No Thank You! Never buying from this company again! Feel like this site can scam anyone and after reading the reviews. A lot of them are negative! Beware!

The worst sight ever I was charged for 2 reservations for a hotel, I only needed 1 they won't give me my money back there's no 2nd reservation that shows at the property, you can't talk to a live person! Theses people are crazy no help from the hotel that I booked with! It says complimentary breakfast on the sight the hotel said they stopped that 7 months ago! This is just crazy now I'm out of 500+ dollars my bank, the hotel, or Groupon doesn't care! The hotel keeps charging fees on my credit card this is absolutely unacceptable on so many levels!

I was a Groupon merchant years ago and everything was great. I just went back to a salon after the pandemic wanting to rebuild my clientele and Groupon has been stealing from me! They've been collecting money from my sales, taking their 50% and then helping themselves to more! 1 2 week pay period they took their 50 plus an extra $115.00. I'm a very small business and they are getting away with ripping people off! I call and email but the out of country customer support just ignores, deletes and shoes you away.
There needs to be a stop to this!

Bought a deal Friday for Ian's Oven, a restaurant we've been to many times(food is good). Owner of restaurant, John, refuses to honor the coupon saying it's the wrong one. Wants us to buy other exact same deal from other site. We say no way. Husband contacts Groupon today for a refund or a credit since owner of restaurant refused to honor their coupon. Groupon says tough luck, all sales final. So we are stuck with a worthless deal that we paid $15 for and we had to pay our meal bill to boot.
Not at all happy and don't care to ever use groupon again or go to Ian's Oven(unless they get a new owner).