Groupon

Lots of great deals. Been using it for ages. Available in most cities that I travel to.

The only thing that should be more clear is with restaurants: dates (and times) when deal doesn't apply is not stated visibly enough. I was "caught" booking a dinner this way few times. Had to get a refund. This can be easily avoided.

Either way, a good company.

I absolutely love Groupon! I'm a Groupon junkie! I usually buy services not goods but I found an extremely good deal on custom superhero pillowcases that I decided to purchase for children with cancer with the word fight on them from Qualtry.com. Now it does state shipping is separate but that's it! You go to their site, purchase your items and punch in your code. Then you see the $27 dollar shipping which is USPS standard shipping. Okay 5 pillow cases does not cost $27 to ship. Package came today. It was all of $7.00 shipping cost! So watch out if you buy a product through them.

Tried for an hour to place an order, can't find phone number to talk to live person, can only live chat or email. They (2 different reps) could not figure out why their site would not process my order. After reading all the comments here & Consumer Affairs glad the order didn't go through. Would NOT recommend, use Jet.com have had great experience with them

I miss this site so much! Have not found a replacement since! I purchased 90% of my wardrobe from Ideeli now I barely shop. Tried Zulily and others the selection is terrible or over priced. Someone please revive Ideeli. All my pieces that people ask where I got them were purchased from Ideeli.! Can't even find my favorite brands that used to be on there.

The deals on quality merchandise are terrific. I was scared to buy there at first due to the negative comments, but I am glad I tried it. I have had 5 great transactions, and hope for more deals. II think the reason people have complained, is that they didn't read about delivery... Some manufactures take longer than other and it is clearly posted. Also not all items can be returned, that too is noted.

I priced a shop vac. GO =$214.51 Amazon = $69.99
Butterfly Wonderland GO $2.00 per ticket more than at the door.
Seriously, what a scam.
I tried to upload the photos but could not. Shop-Vac *******. Check out their price and amazon for same exact item.

Made a purchase on Groupon, a couple of days later I received a shady email concerning Bank card I used, saying "bank was suspending my usage" and to click link in email, they couldn't spell either... did not open and when I addressed it with Groupon they sent me an email asking for everything but my entire card number which is suspicious in it's self. They should be able to check out the entire transaction via their system by just my name.

I use groupon quite regularly and they offer a good source of information on deals and sometimes, you find a gold nugget where there is 90% off something that you can buy then sell on ebay for 100% or more profit!

I used to love this site. The customer service has completely ruined it for me. The last straw was getting a wrong item in the "right" package, which was very was odd and when I reported it the entire interaction was about how they can't give me the thing I actually ordered because of the " nature of business" too bad. No alternatives offered or recognition that I have spent a ton of money there as a paid member. I relate to all the people reporting a condescending reply. Anyway, there are plenty of other options out there that just got my money. **deleting app**

Groupon customer service is horrible. You can't actually call them, you have to request a call or chat with someone. It is extremely easy to accidentally buy something but very difficult to exchange or refund things. They don't offer that many good deals anyways and I personally will not be using their service again.

My first time using Groupon there was an amazing deal on teeth whitening. I tried to pay with my Health Savings debit card, but I guess it could not be processed. I was pretty upset about missing out on the deal a few days later, but the folks at Groupon pulled some strings and got me the coupon despite being past the deadline. They seem like the kind of company who will really work hard to make things right with the customer and I will certainly stick with them!

Don't use them, they take forever to ship, even miss their own "estimated ship time", they send the wrong items, make mistakes in billing, and have bad customer service. Do not use them because you will spend countless hours trying to resolve your problems with idiots who just don't care!

Anyone considering groupon should read these two articles that were written up by sitejabber

http://www.sitejabber.com/blog/2010/10/03/the-pros-and-cons-of-daily-deals/
And
http://www.sitejabber.com/blog/2010/10/06/the-pros-and-cons-of-daily-deals-further-explained/

Then make the decision for yourself being fully informed of what you are getting. I got a decent deal for myself, but I have a friend who just got screwed over by groupon.

Bought a deal Friday for Ian's Oven, a restaurant we've been to many times(food is good). Owner of restaurant, John, refuses to honor the coupon saying it's the wrong one. Wants us to buy other exact same deal from other site. We say no way. Husband contacts Groupon today for a refund or a credit since owner of restaurant refused to honor their coupon. Groupon says tough luck, all sales final. So we are stuck with a worthless deal that we paid $15 for and we had to pay our meal bill to boot.
Not at all happy and don't care to ever use groupon again or go to Ian's Oven(unless they get a new owner).

For the most part, Groupon is good at providing a variety of deals, and keeping them valid.

However, I have encountered several times where they mark my deal as redeemed when I haven't redeemed or gone to the business yet. Groupon has a problem of issuing duplicate numbers, so 2 or more people may have the same voucher number.

So when 1 person goes to redeem their, everyone else's voucher that has the same number is marked as "redeemed". And when you try to fight with Groupon about it, they just say it's marked as redeemed.

My credit card company refunds me about 90% of the time when this happens. Lesson: Groupon needs better record keeping.

I was a Groupon merchant years ago and everything was great. I just went back to a salon after the pandemic wanting to rebuild my clientele and Groupon has been stealing from me! They've been collecting money from my sales, taking their 50% and then helping themselves to more! 1 2 week pay period they took their 50 plus an extra $115.00. I'm a very small business and they are getting away with ripping people off! I call and email but the out of country customer support just ignores, deletes and shoes you away.
There needs to be a stop to this!

Purchased four items from this site. Found out that each item comes from different companies that they partnered up with. Two out of four got shipped and arrived on a timely manner. The other two have horrible tracking information and both items look like they have not even been processed since Dec. 2 when I did purchase the items. When I called to talk to somebody from Groupon.com I was on hold for 11 minutes and was disconnected. I tried recalling again and est. Time was 27 min. No Thank You! Never buying from this company again! Feel like this site can scam anyone and after reading the reviews. A lot of them are negative! Beware!

I use this site all the time. When we go on vacation I change my location and find great local deals for things I usually would not pay full price for! If I ever have an issue Groupon is quick to fix they have awesome customer service. I check the site everytime I am going out to eat or just looking for something to do, 9 times out of 10 I can save myself some money.

I have ordered a couple of times from ideel. While I've been satisfied with the quality of products sold, their delivery estimates are way off. I've been waiting for a package that I ordered 3 weeks ago. Contacted customer service and they were nice to send me an updated tracking number according to which the package left their company 2 weeks later than the shipping confirmation email was sent. In all honesty, I didn't expect a quick delivery, but 3+ weeks to receive an order is ridiculous, considering they ship from the US.

I don't know what has happened to Groupon but I am done. Like a lot of other people getting ripped off by this site, let's just say that unless you want to loose money, stay away.

Bought a deal for a massage and gave it as a gift Only problem is that due to owner of said business, phone messages are not returned and no one ever answers the phone. You are not able to make an appointment to book the massage and then when you finally get one, the owner doesn't show up at all! No refund according to Groupon.

Horrible service after my account was hacked through Groupon's site! They cannot refund mo way right away. The whole ordeal of emailing their "customer support" is a Joke! They don't even read your emails, they respond with a script and don't answer your questions and they refuse any refunds! They refer you to their "policies"! Very poor service vice for paying customers. Not worth saving a buck!

This website is a complete joke. I cannot tell you how hard it is to work with customer service. First off, they're based in the Philippines and hardly speak English. Not to mention, they have no intention of helping you even if they are the ones who messed up. I've wasted over $100 that I can't get back and over 3 hours of my time trying to contact them. I should've just paid the regular price for the service I wanted to buy than waste my time and my money on this site.

Ordered a massage thru groupon lo and behold vendor doesn't honor the appointment time set waste my time and then next time I tried to set up appointment she was checking her calendar and never called back lol emailed Groupon automated answers long story short there forcing me to either use it or gift it which is bs cause the girl isn't making good on her appointments