Groupon

I purchased tickets to sky zone for my kids literally yesterday! Well I get to sky zone they tell me I don't have a reservation which was oddly strange because I CLICKED THE LOCATION I WANTED THAT I ALWAYS GO TO! Well it looked like PLAINFIELD INDIANA was the selection I don't even live no where near there called to speak to someone about a refund for this mistake which GROUPON STATS IN THEIR POLICY IF SOME GOES WRONG AND WE ARE NOT SATISFIED THEN THEY WILL MAKE IT RIGHT! Well no that's not the case I've talking to 3 different PEOPLE now and they are all telling me NO THEY WILL NOT REFUND ME MONEY FOR A COUPON THAT I AM NOT EVEN GOING TO USE OR REDEEM WHICH I FIND IS COMPLETE BULLCRAP AND NOW IM READING OTHER REVIEWS AND SEE THAT GROUPON IS A STRAIGHT SCAM SCAM SCAM! And will DO NOTHING TO MAKE THINGS RIGHT WITH CUSTOMERS AND GROUPON SHOULD BE CANCELLED!

I order a pair of golf shoes from Groupon goods to send to my son in Afghanistan for Christmas, where he is serving our country. I did not notice that the terms stated that the item could take 12 business days to arrive. That was my mistake and I am completely willing to be accountable for that. An email arrived with a tracking number from the company that ships the shoes. After checking the status unsuccessfully for several days I called Groupon. I was told it was the wrong tracking number. I requested the correct tracking number so I would know when, and if, it was going to arrive. I was told they did not know the correct tracking number and did not know the name of the distributor sending the merchandise. I asked for the supervisor who told me the same thing. I told her it was not acceptable and she stated she would speak to the Groupon employee who deals with this distributor and call me back. She called me back and left a message stating the specialist that deals with this distributor did not know the name of the distributor or have the correct tracking number. She gave me a $20 credit in my account. I don't want a credit I want a tracking number! Is that too much to ask of a company like Groupon? Sorry doesn't help me track my order. My son deserves to have a nice Christmas, especially while in a war zone risking his life to keep us safe.

I have heard pros and cons when it comes to small businesses using Groupon merchant. You could do it yourself and not have the headache I experienced for over a month. I was told that beauty month was coming up with the month and I should start. I had a conversation with the sales representative which assured me my campaign would be up in time for beauty week. I was very clear on precise on what I wanted. I sent in photos and all the information that was asked from me and to sign all the 3 contracts. I told the "sales" representative that when she sent me the prof that it had no photos I sent in plus pricing was wrong in services. She apologized and corrected the mistakes ( I gave a menu of my prices so I was confused on how that was possible, but slight over sight no big deal). It then the woman ( won't reveal name) once again assured me after numerous times of me telling her I had not heard from editing team this was not what we avrees too the photos and description were not correct and it looked horrible. I told her " how is this to link to my schedule and payments?" Once again oh that's the editing team... I'll try them again... NOTHiNG ITs a sham no wonder why so many professionals told me not to do it and if I were to do it myself... Actually I did do everything metaled and they still dropped the ball. I have receipts and records of conversations requesting to speak to a manager so I will I time to let them be in breech of contract. I have been professional and understanding but I urge you not to use them!

I purchased one Maita'i Catamaran TradeWind Sailing Trip for Two assuming the expiration was from one year from the purchase date. However, upon receiving an email, I was notified it was 90 days from the purchase date. Note: I have screen shot of final purchase with no indication of an expiration date anywhere. Only when I received an email was there any indication of an expiration date. I mentioned this to Groupon customer service representative and they told me I needed to read the fine print. AGAIN... the fine print did not show up until AFTER purchase and after I received a confirmation email. Why so much ambiguity? We're simply not going to be in Hawaii during this time and the voucher is essentially worthless. Further, Groupon Customer Service seemed to give me an attitude as if I didn't know what I was talking about. I have screenshot to prove. This was purchased through an advertisement. Will provide screenshot of purchase to credit card company. It is also worth noting. I cannot write a negative review on their site. Everything on their site has so called "positive" reviews. Googling other review sites speaks volumes for this company.

I have only bought 3 things from groupon my whole life... and each and every one sucked. I bought makeup brushes and they sent me 2 and double charged me... second thing is I bought a groupon for a massage. And it is A MONTH AND A HALF LATER AND STILL TRYING TO BOOK APPOINTMENT... lastly, bought a groupon and it charged me for the wrong place. I didn't realize it until I was in an appointment for something and they said my groupon was for a different company.

I think groupon and the companies need to be on the same page and have better communication as groupon is selling too many packages and the companies cant keep up.

The idea is great, but really disappointing.

PURCHASED SOMETHING ON GROUPON ON DEC. 15 AND IT HASN'T BEEN SHIPPED YET. I CALLED THEM AND THEY SAID THEY ONLY COUNT BUSINESS DAYS SO TO THEM IT HAS ONLY BEEN 4 DAYS. OMG. I TOLD HER I WILL NEVER PURCHASE WITH GROUPON AGAIN. SHE SEEMED TO NOT CARE AND KEPT SAYING. "READ THE FINE PRINT". UGHHH

I purchased 3 concert tickets in February, for a concert in September. I paid In full, with a Credit Card.
Groupon Cancelled the event on May 26. I DID NOT CANCEL THIS!
GROUPON DID!
They would NOT refund my money, only issuing "Groupon Credits" to only be used ONLY on Groupon!
Groupon has proven to be VERY unreliable. I never know what, or IF I will receive what I think I am ordering. For this reason, I NO LONGER want to do ANY business with Groupon.
I want my money refunded to my credit card, so I can use it to do business with a reputable company instead of Groupon.

I thought that this was a great site. I ordered a lot of clothing and had to return a great deal of it because it was either unexpectedly poor quality (paper-thin cashmere), or too big or too small. Even though I had never once opted for the store credit option, and had always opted for a refund, they are holding on to $1200 of my money! I have sent them an email about this a month ago and only after I sent a repeat email did they send a note saying they would be replying within a couple of days. More than a week later, still no reply and still no refund.

In many ways, I get the feeling that the customer service dept is trying, but when they actually steal $1200 of your money, it is so over-the-top. I was hoping that they would come through so that I don't have to start figuring out how to get my money back by what? Reporting them to the attorney general? Taking them to small claims court? It will take a lot of effort to even figure out what to do and I totally resent it.

By the way, their online record of one's account is completely bollixed up. It says that things have shipped when they have been cancelled, and many other problems. It is completely unreliable in terms of reflecting what is actually going on in your account.

It is really confusing. I was so appreciative when they allowed me to return things that had been termed "nonreturnable", but it turns out to not be much of a favor if they get their merchandise back but they keep your money.

Ordered two sets of 32 make-up brushes from Groupon. After a couple of weeks only one arrived. I emailed them asking if the second set was dispatched separately. When I got a reply, they told me they were very sorry but they would not be able to send me the second set but I could get credited for the missing item or I could return the one I did receive for a full refund. I replied to them that I would not be interested in credit as I would not be purchasing from them again if they cannot fulfill their customers orders and I was not interested in a refund as it would mean I was losing out on the product I did receive. Again I got an email stating me to return my product IF it was eligible to be returned. I replied back that I am entitled to a replacement for my missing item and I would like to know why I am not able to receive my missing product when they still have the products their website for sale. I also stated that I was unable to return my make-up brush set as it was given as a present so did that mean I had lost out on my refund and will be stuck with credit that I have no intention of using. Waiting on a reply from them but I am determined to either get my item or a refund so I can get it from a more reliable source.

I hate you groupon! I ordered a perfume on Oct 24,2013 they gave me tracking number that still not working until now Nov 15,2013, I called them yesterday and they told me that " it may be delivered one of these days" but she willl give me a refund even if I will receive it (she's not 100% sure) that's why I accepted the refund. I had another perfume purchase I made on Oct. 28,2013 that until today I haven't received a shipping confirmation which doesn't work, I noticed that my order that day doesn't appear in "my groupons" which I didn't mind, I also asked the customer service and she told me that groupon refunded my money which it should be in my bank account right now, I asked her "why did groupon refunded it without my permission? I didn't receive any email informing me that the item is out of stock ( which I order that perfume day 1 it was posted) She told me that in their system she can see that groupon send me an email. Nov. 5,2013 which is I really didn't receive any email, she told me maybe it's in my spam which is ridiculous, groupon keeps sending me their everyday deal which I constantly receiving. If her statement is true why until now there's no refund on my bank account and it has been 7 business days already since yesterday I called them. Get lost! Groupon!