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Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
Some updates to my review:
Eventually Jessica - Customer Service Supervisor (many thanks to her) answered and resolved my issue. Before that 2 or 3 of my messages to customer service were ignored and live chat managers were not able to answer me correctly.
I hope IDEELI will make some changes in their customer service and billing politics.
Hi! The worst Customer Service and my shopping experience ever.
I made an order on May 17,2014 for the amount of 194.98 USD.
Transaction for the order was charged on June 02,2014
Moreover, the company made 2 authorization holds on my credit card dated on 05/17/14,05/20/14. When i wrote to customer service they told me that the holds will be removed in 2-3 days. Some of the holds were released, but for 1 hold i needed to wait for 1 month while my bank cancelled it.
Customer service representative Ed didn't give me any reasonable explanation for these 2(!) unauthorised holds. But they confirmed that the funds were eventually collected on 2d June 2014.
Ok, i thought that i finished with ideeli, but on June 24,2014 my card account was debited with the transaction for the amount of 194.98 USD again! My bank confirmed that the transaction was CHARGED (not blocked).
I again wrote to customer service and i was promised to get an answer next day. But i didn't get any answer at all. They just ignored me.
BUT THEY CHARGED ME 2 times for the one order (and they also did 2 additional pre-authorisation holds) and just disappeared.
I am lucky it wasn't the purchase for $1000, otherwise i will be charged for $2000.
I already called to my bank so they can investigate and cancel this fraud transaction.
And i will escalate my complaint to BBB.org as i am really tired to email complaints to their horrible customer service!
Stay away from purchasing in Ideeli.com
I get the Cruise holiday deal in here! Best and awesome deal! Best holiday I ever had! Terima kasih Groupon!
Very slow solving task.
Can not make customer satisfication.
Just keep saying sorry for delay, sorry for delay.
Stupid!
This website are working for themself... and trying to make you belive that is for you "The owner" or for you "the client"
Went on groupon to purchase a visit for my family and i then groupon charged me 3 separate times for the same exact purchase then told me they could not refund because of AMF Lanes policy so I decided to go out with the family anyway when I arrived to AMF and spoke with some man at the front counter and explained what happened he was very short with his answers and a little rude and sed I could not use what I just purchased and it had nothing to do with AMF Lanes it was groupon so back and forth with the blame game they played the game all night and I was livied once I calmed down I decided to just pay for us to play $66.00 for 5 of us for 1 game that would probably last 30 or 45 min SMFH highway $#*!ing robbery not to mention I'm a local and been in the area for 17 years I'm so fed up of companies over pricing because of the pandemic i will definitely be talking to alot of my friends that bowl and to the community in the area about finding another place to spend are money there will be more post like this one zero stars -5 stars
Tip for consumers:
Don't Get Scammed
Good site to trust and offer is always excellent. But somtime offer is not valid. However site is good not bad one..
Groupon is fast and easy... A bonus is delievery is usually included and again SUPER fast. Free returns!
I very rarely leave a bad review about a business but here it is. I have been both a customer and a merchant with Groupon. As a customer, I got exactly what I paid for. When I elect to make a purchase from a second party that takes on average, over 50% of the profit from the local business, and that is after they cut the cost of a service in half, it leaves the small business owner with less than 25% of what they would normally make. Imagine going into work and receiving a paycheck that is over 75% less than what you normally make. The initial lour for business owners is that this is a marketing website. It's not a marketing website, it's a penny-pincher website and Groupon customers are known for wanting to purchase a service or product for the cheapest they possibly can. Don't be surprised if you get what you pay for. That's exactly what I got. As a merchant that takes great pride in what I do, I always give the best service possible. However, when you have people coming in to redeem their Groupon for what they paid for and then they want you to upgrade them and throw in all kinds of freebees, it's a bit disheartening. As a consumer, you should take pride in your interactions with your local micro-economy. It will only serve to make your community at large, a more desirable place to live and it's important to be good to people. In return, they will more times than not, be good to you. So, if you want to try out a local business, pay the extra money or ask if they have a new customer discount. Cut out Groupon all together. They have proven that they don't care about the customer and they don't care about the merchant. If you are a penny-pincher that just wants to buy as much as you can for as little as possible, please at least remember to tip your service people on 20% of the actual full price service (as you are getting it for ridiculously cheap) and be kind and grateful as you are already taking advantage and both you and they know it. One positive thing about Groupon is that it can introduce you to a business that you may not otherwise have known about. Groupon's communication is terrible.
My ideel order: $229 dress for $89
I placed my first order with ideel on 5/24, and my item was supposedly going to arrive on 5/28. (which did seem a bit quick) However, I noticed on the 28th that it had not even shipped yet.
It's now 6/5, and the "expected date" is updated to: Estimated Delivery: May 28 - Jun 05 (It's probably not going to magically show on my doorstep today. Lol)
I used their Live Chat function and they were unable to provide me with any information, and weren't sure what the problem was.
I will supposedly receive an email update at some point today. However, I've pretty much conceded to the fact that I will not have the dress in time for the upcoming wedding that I planned to wear it to.
Very disappointed with my first purchase. Hoping they can still save the day.
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*** June 8 UPDATE *** (15 days after order placed)
I was just informed via email that I will not be receiving my dress at all.
As a nicety, they provided a $10 voucher towards another order, but I mostly likely will not order again from ideel again. Their items are labeled to ship within 1-2 days (but most items do not ship for up to 14 days, per their FAQs), and even then the product may or may not show.
I love Groupon (the company that owns them), and have purchased SO MUCH through them. But, not sure the same people are coordinating ideel. Their customer service people are on-pair with updates (and monitoring feedback sites), but I feel like the company overall is a long way from being top notch.
Here's a snippet from the email I received this morning about my order:
"Unfortunately, we've run into an inventory problem and the following item is no longer available: ALEX EVENINGS Chiffon Bohemian Print Gown
We're very sorry that we can't fulfill your order. Rest assured, you have not been charged for this item, and if you paid with store credit, it's been restored to your account.
We've placed a $10.00 voucher in your Ideel account to thank you for your understanding. We'll also be sure to let you know if the item becomes available again."
Sometimes accurate and helpful, sometimes filled with bullsh*t but overall, really helpful and really leaves you satisfied.
I used to be their customer for three years. Two years ago I ordered a pair of pants and aftre I got different pants that the one I ordered I decided to take a brake from ideeli, but recently I ordered from them again. On the begining of november I ordered an item, I got an email that item was shipped but my truking number doesnt work. I called ups I was to usps and nothing nobody can't tell me where my order is. I contact ideeli x times. Everytime they tell me different stories. To wait 1-2 business days, then they told me they can't find my order and they will return my money, then they never returned my money and when I contact them to ask why a they say to wait 8-10 more days because item my be on it's way. I have no more patiency for that. They are not profesionall at all, and don't give a $#*! about their customers. At their customer service all people lie to you. They tell you different stories and when you ask why your coworker gave me another info they say don't believe him but believe me. It's insane, I will never buy anything from them again. At this point I will probably never see my money nor my item, but people if you care about your money don't buy from ideeli.com.
Hi Victoria,
Thank you for providing us with your feedback through SiteJabber. I'm very sorry to hear that the tracking information for your package didn't show on the shipping company website. We use a combination of UPS and USPS to deliver packages under 10 pounds. You can view our shipping policies, as well as all of our frequently asked questions, here:
http://support.ideeli.com/app/answers/detail/a_id/175.
Tracking information may not be available due to either the timing of UPS or USPS tracking-database updates or because of the carrier's tracking system: A package may not be scanned for the first time until it arrives at a regional hub near its final destination. Until this first scan, the carrier may not acknowledge receipt of your package. And, unfortunately, the first scan of your package may not be until the package goes out for delivery. Since the actual delivery of your package will be handled by your local postal service, a Postal Service Tracking ID will also be listed on the UPS site. You can enter that Postal Service Tracking ID on the Track & Confirm page of the USPS site for final delivery tracking information.
If your package didn't show tracking information within 10 business days after shipping our customer service team is able to start an investigation with the shipping companies in hopes of locating your package. This investigation can take up to 8 business days and if the package is not located and delivered, you will then be issued a full refund. If you have not been issued your refund yet, please send me a private message with your order number and any incident numbers from your contact with customer service so I can look into this for you. I look forward to hearing back from you if your refund has not yet been issued but I do hope that this has already been resolved.
Best,
Jason Faria
Director, Customer Service
The shipping takes a long time and you may buy something that has already been used. I wouldn't recommend services for anyone.
My nieces and nephews look onhere for deals all the time. Adding sex toys was inappropriate. I will not use this app anymore
They have some good deals, but the original price is usually marked waaay up so that it seems you're getting a much better deal.
I purchased several deals problem with everyone canceled all closed account. They told me to contact merchant which did not help.
I wouldn't recommend this website. Only purchase a deal if you want to see your money go down the drain.
Am regular costumer of Groupon! Love every item great prices. Delivery on time. Customer service excellent!.
Have always had awesome expierences through groupon! Returns are easy shipping a bit slow but customer service is great!
I'm always finding discounts for events and getaways. Love the variety that is offered. Great company!
After further attempts a full refund was finally issued. I would recommend ordering from Groupon, and not 3rd parties.
Gain trust and grow your business with customer reviews.
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi, Michelle!
Thanks for being in touch with us via Site Jabber. I am so sorry to hear about your late shipment. I see our customer service agent Clifford reached out via email today at 10:55 AM EST.
We are a flash sale site. This means we work a little differently than the typical online retailer. Part of the way we can offer the prices we do is by holding very little inventory on hand. In general, we hold the sales and then we receive the items from the manufacturer and ship out to our members. While this does offer us a very high degree of quality control and the ability to pass on our overhead savings, it does unfortunately result in a late shipment from our manufacturers. I will reach out to my warehouse for more information and ensure someone from our team touches base with you within a business day.
I sincerely apologize for the inconvenience this delay in shipment has caused. Please let me know via private message if there is anything else I may assist with in the meantime.
Best,
Jason Faria
Director, Customer Service