I have ordered hotel rooms, restaurant vouchers, and even goods from the website. So far I have not had any issues. If you read the side print and go into detail about the product. It usually tells you details that you should read before. Such as extra charges or so on.
I'm very surprised with the reviews on this site. I have been a regular shopper at Ideeli for a very long time and have never had an issue with the service. All my garments were the correct size, shipped within the time frame indicated, sometimes even sooner. Can't beat the price!
I ordered a 3 piece luggage for $255 and a single luggage was shipped to me instead. In addition, the luggage was suppose to be white, but it's got dirty marks on it already. I contacted customer service via e-mail. Even though I got a automatic response that a response will be provided within 1 day, it has been 4 days and I have yet to hear back.
I tried to use 2 different credit cards and got a whole bunch of errors. The first time I tried to order from them, they sold out of the item and then sent me an email saying - sorry! I am officially never shopping here again
Hi sj,
Thank you for taking the time to share your thoughts on Sitejabber. We're truly sorry you experienced errors inputting your credit card. I'd be happy to assist you directly, can you please private message me your user id (email) and order number(s) so I can help you out immediately? In regards to your first order, we work with vendors directly & do not hold inventory in order to keep prices low. Occasionally, when an item is unavailable with a vendor, we're unable to fill an order. We apologize for any inconvenience this may cause you. Thank you again for reaching out and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service
I have been contemplating buying some different things from Ideeli.com but after reading all of the reviews I am definitely not going to spend my money on a product that I am not certain I will ever receive. I find it unacceptable to have that many customers unsatisfied with your business.
Hi Elizabeth: We have made great strides in customer support, especially with shipping policies, in the past year. We welcome all feedback. We make it a point to respond to all inquiries and suggestions, as is noted in all of the comments featured here, and our customer satisfaction has visibly improved as a result. Feel free to reach out to us with any specific questions, and we'll be more than happy to answer them for you. Thanks for reaching out to us, your comments are greatly appreciated.
Jason Faria
Customer Service Manager
Ideeli, Inc.
Didn't refund me for a vendor who screwed up. Won't be coming back. Bought a fishing trip and they had a bunch of additional fees and cost for my boyfriend and I. Would have been enjoyable without that.
I was expecting the worse after reading these reviews. However, my experience was positive. My email to customer service was responded to within 24 hrs and a UPS return label sent shortly after. Their instructions were clear and I'm expecting them to follow through on the promised refund. Thanks, ideeli!
DT
Hi DT,
You're more than welcome! Thank you for sharing your experience here on Sitejabber. Please always feel free to reach out to us at support@ideeli.com if we can help with anything further. Thanks for being a part of ideeli!
Best,
Jason Faria
Sr. Manager Customer Service
Works like a porn site. You get everything for free as soon as they have your credit card details. Why would anyone give yet another possibly insecure web site, their credit card details? Maybe when Google takes it over and payment is by Paypal, it will be worth a look. Right now, just another porn style site that will probably lose your details and send you, once again, to your bank for a new credit card.
Everytime I think I've found a decent groupon I end up calling the business directly and am offered a similar or even better deal going on at the time. This website is closer to the supermarket ads than a discount service. They just parrot what is being offered. I can never even seem to get someone on the phone to ask about it either. Just a ridiculous service!
I ordered a few items and only once I added payment information did I see shipping costs. I wasn't going to pay more for shipping than the items themselves so I tried to cancel my order but I got a "this page is undergoing maintenance" error, which, conveniently only went away after the items were shipped. I contacted customer service 3 times and was told that they couldn't help me but they had escalated my complaint and I would receive a response within 24 hours. Three days later, I have finally received a response, but have been told that nothing can be done because all of the items have already shipped. I wish I had looked here to see that others are having issues too. Won't order again!
Crappy cheap products, crappy delivery time, crappy customer service! Never again, Living Social better products & got it 2 days after I ordered it. Very disappointed in Groupon... deleting the app from my phone!
What I love about Groupon is the restaurant discounts (to those restaurants we frequent anyway). Also really like the concert venue offerings as we enjoy seeing live music. Come across some really amazing deals as the costs to go to these events keep going up.
Never ever order from Ideeli, no real customer service they advertise as having a Live Chat witch is pretty useless and of course customer service telephone line is a recording... so frustrations are endless...
Anyone thinking of using Groupon for your business "DON'T". Groupon clients for most part are loyal to Groupon. They will take your original price sell it for half that amount then give you 37 percent of that profit. Then Groupon supposed to pay you two concrete days out of the month and will be 2-5 days late paying you every time. If you get on Groupon do it for no more than 2 months then leave!
Some deal is ok, but need to be careful with their note, there has some cheating deal, after you bought then find it's not what is expected, they always refuse to refund. Hard to fight with them since there has small character note with those coupon. Also I could not find where to add comments for the deal I was cheated, but I find many good review comments for that deal few hours ago. I will never use it anymore
I purchased a Juicy Couture handbag before I came across this site and was extremely worried about my purchase due to all the negative feedback. I actually received the bag much sooner than expected, exactly one week after I made the initial purchase. The bag was in perfect condition, although smaller than I anticipated. I was extremely satisfied with how my buying experience went with them and I will definitely be using them again!
Hi Marz,
Thanks for sharing! I'm more than happy that you were extremely satisfied with your first experience with ideeli, and that you'll continue to shop with us. Enjoy your new Juicy Couture handbag, and always feel free to reach out to us at support@ideeli.com with any questions.
Best,
Jason Faria
Customer Service Manager
Don't waste ur money! Groupon over sells bc they are greedy and then the business's end up getting all the bad feedback! Groupon should care about the clients and try to accommodate them by being more professional and educated when it comes to numbers! My recommendation is to all businesses do ur marketing another way because in the end groupon will end up hurting ur business more than helping it...
I've been a customer for a few years. I make purchases on this site weekly. I'm truly frustrated with the horrible service I have received. I have an issue to be addresses. I've waiting in the chat queues just get to get the #1 spot and then be disconnected. I've been trying to reach ideel via email for over a week. I've sent numerous emails and no response still. Worst service. I will not be using this site any longer.
Purchase a 2 day getaway for my gf and her daughter and come to find out Groupon gave our purchase to another customer because they said the card information was incorrect not even allowing us to update the card or anything. I even tried to call my bank and they confirmed the funds were available. It's unfortunate because we were looking forward to that trip. We will not be using Groupon anymore. The civil thing to do here would be to allow the customer to update their card info. It has not even been 24 hours.
I will preface this review that I used to purchase from Ideeli (then Ideel) multiple times a week. Almost my whole work wardrobe was through them and I was always delighted with their customer service.
Imagine my shock when I go to load the page one day and this groupon nonsense comes up. Not only is it now garish and horrible to look at, but customer service is almost nonexistent. Orders get messed up, thank goodness my bank has my back.
Really really disappointed and will NOT be shopping here ANYMORE.
Overview
Groupon has a rating of 1.8 stars from 5,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 256th among Daily Deals sites.
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- Chicago, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah,
Thank you for taking the time to share your thoughts on SiteJabber. We apologize for your damaged item & would be glad to help you in any way possible. We truly sorry for any inconvenience or delay you may have experienced with our support team as well. I'd be happy to assist you directly, can you please private message me your user id and order number so I can look into your issue immediately? Thank you, and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service