GrouponReviews 5,291

I bought a Voucher from Groupon, Had a horrible experience with the seller, who refused to honor the voucher. I was out the voucher money plus a deposit I had paid the seller for the service. I tried to leave a rating on the site and it was not possible as the seller hadn't redeemed my voucher.

Only when the Merchant themselves redeem the voucher can you leave a rating. Therefore only the customers that have received good service leave ratings. These ratings CAN'T be trusted.

P. S - Groupon replied to me completely ignoring their misleading rating system which is tricking customers by avoiding bad reviews and solely focusing on my bad experience with the merchant.

First and foremost, a purchase was made with my card on file that *I* DID NOT MAKE (for CBD oil... something that I never have/will never use). I only found out about it when I saw the charge on my credit card. Secondly, I bought a groupon for carpet cleaning and literally had to fight with the merchant to get him to honor the groupon. He said that groupon was supposed to put in the fine print that the voucher was not good for apartments. I had to threaten him with turning him over to the attorney general's office to get him to honor the groupon.

This was my first and most likely last transaction with Groupon. Received an email for $10 off my next Groupon purchase. Tried to buy 2 movie tickets for $17 dollars. Checkout said the coupon code wasn't valid. Looked at terms and conditions to see if I was doing something wrong. After finding nothing, I attempted to locate customer support. WTF? There is no easy way to get to customer support. When I FINALLY located it and started a chat session, the site disconnected me. I opened another session and the person told me that for the promotion to work, I need to purchase one item that is above $10, not just the order. Nowhere did it say this and the rep couldn't tell me where to find it. The email didn't state it; the terms didn't state that; only the rep stated that! Thanks for wasting my time!

The discounted price is not worth the amount of run-around when things go wrong. Just do yourself a favor and AVOID. Sometimes it's best to just pay a bit more for some peace of mind and this is one of those times.

My experience -- I only used this company because my credit card company offered an additional money back opportunity, so I was like, "why not?" I'm planning a trip to California in February 2020 (it's Nov. 2019 as of writing this) and booked a reservation. I have never dealt with Groupon before and didn't know all of the additional caveats, voucher, etc. I decide to put Groupon on my phone and that's where the issues came. It would no longer recognize my Facebook-login information and refused to log me in. I reach out to them in three separate ways (none of which by phone, because there is no phone number that reaches a human), and all were silent, of if they did respond it was to let me know that they would reach out to to proper team (the security team) and that I would hear something back from them within 24 HOURS. I will be trying to cancel my reservation ASAP.

What if I need to talk to someone now, right? I see others that have been stranded on the day-of their event... NO THANKS.

Swerve past this one, guys. Not worth the discount.

I booked a stay for the weekend for my family and three out of the five us came down with and upper resp. Infection. I contacted groupon and brought up the help concern in order to change my reservation and refused to help me. Why would i want to go to a resort with a contagious virus and spread it? For a company that issues all kinds of people focused messages, their NOT IN TUNED a bit. If I tell you that there is a health issue and i need to CHANGE not CANCEL a reservation try and be accomodating. They flat out refused and said to call the resort. The resort refused to help me as well. DONT USE GROUPON TO BOOK and kind of hotel stays.

I've used Groupon dozens of times and some of the deals are fantastic, HOWEVER, if there's a problem (and there often is) they are nowhere to be found. The site is intentionally designed to have you go in circles and offers no assistance. There's no customer service at all. No number, no chat. If you look long enough you'll find the email, but they make you wait for days for an answer and 9 times out of 10 they just tell you to go back to the beginning. I wish there were another site that offered a similar service, but with people who are professional. DO not use them unless you want to chase them for days and weeks getting reimbursed for the money they took from you.

I bought a discount on a ghost tour. I realized last week that someone had hacked into my account to use my debit card to buy things. Then today when I went to use my ghost tour discount I discovered that the hacker already did. So bummed. I tried to use "live Chat" to discuss this with Groupon and they never got on the chat. I Have liked using them in the past but Am afraid to use them any more because if something goes wrong, there is no one to speak to.

Do not do business through this website. I get that it tries to save you money but at the end of it all it's not worth it. You might as well save yourself the headache and just pay the full price. I bought a spa treatment for my friend for her as a birthday present. You need a voucher when you go to the place so they can have it for their records. Cannot access my voucher just keeps coming up unavailable (see picture below). I have been in constant contact with customer service and have spoken with at least 5 people, 2 of which said my voucher was available but when I got to print it off it still says unavailable. The other 3 just wanted me to either get off the phone or get off their live chat before they could help fix my problem. Or they would tell me that I need to wait a day or two before I'm able to see it due to "maintenance". So I gave them 3 days and still nothing. Their customer service is terrible and a joke and I would NOT recommend using them. If I could give this "service" a 0 star I would.

Purchased two POGO Passes for San Antonio on Groupon. Seemed like a great deal but was unable to redeem them. I contacted Groupon on a Thursday and was told that "there was nothing they could do" finally I was transferred to a manager and was promised I would receive an email within 24 hours. I received nothing. I have spoke to someone every day since then and received no help. On Monday I spoke to someone and asked for a refund and was told I could not get a refund, and that she would escalate my issue and I would hear from someone in less than 24 hours. I never heard from anyone. I spoke with someone today and was told that since my issue was escalated they cannot issue a refund. I was then told that I cannot get a refund because the fine print says I can't, even though the issue is obviously a technically issue with Groupon. I am only in San Antonio for another week and live 2000 miles away. So, if I would have waited for the escalation I wouldn't be able to use the product because of the two week wait for them to fix the issue. I voiced this to them and they did not seem to care. Finally after arguing my order was refunded. This is not the first time something like this has happened. I will never order from Groupon again. Also, anyone looking to purchase these passes can purchase directly from the POGO pass website for the same price by using a coupon code. Or it's $10 originally which is worth it to not have to deal with Groupon.