Groupon

They have the best customer service-enjoy buying from them and is confident Groupon will make it right if a deal fails the customer. Unlike some other similar website that does not even come close to Groupon in deals and customer service.

I love their stuff and am generally very satisfied. My only complaint is that they inflate the original retail prices. I can often find the item directly on the designer site listed at 25% less full retail. It is still much cheaper on ideeli, but they lose some credibility by inflating (or allowing designers to inflate) prices on their own site for the inaccurate comparison value.

Hi Everyone. After initially being upset about my missing Ideeli credit after being acquired by Groupon, I have to say they have taken care of it for me. It took a few days as they had to research the issue but I am pleased at the outcome. Anyone who may have had an issue with a disappearing credit, please contact *******@groupon.com. They will help you get your credit back. Good luck!

They used to be great. Really, they were. But, as they started to offer free shipping and got too big for their britches, the prices went up right in front of my face. I even have snapshots. Additionally, return policies changed from returnable prior to placing item in your cart to non-returnable at check-out. I called them out on it and they have ignored me. I have the snapshots to prove it and sent them to customer service. Really watch what you are doing if you plan on buying from there. I don't recommend. I was a loyal customer for a long time. Their loss. And the one star is for what they used to be like. They don't even deserve that anymore.

I bought form a restaurant more than one groupon and the restaurant redeemed the later day instead of the early one. I called and spoke to Roxanne C and she kept telling me that I can exchange for something else which was not my interests. She would not refund the money or help me to use it in more than 3 days which was the expiration date. The other annoying thing, she kept repeating the same sentence while chatting as if she do cut and paste. So sad that managers can't do anything more than what customer rep can do. The best description to the management at groupon is Robot managers.

I've ordered a present for my husband which never ever arrived, but they took the money for it of course. I was trying to contact them several times, they were pass me from one department to another and then nobody helped me at the end. I'm so upset and I will never ever use this site again. Disappointing and the customer service is the worst ever. Do not use, I don't recommend it.

AWFUL! Out of 5 things I have ordered off the groupon goods site I only received 1! That took over 2 months to receive. I still haven't received full refunds for products I have purchased over 3 months ago. It is ridiculous. I do not recommend this to anyone who plans on receiving anything in a timely matter or at all! I will never have anything to do with this $#*! site again.

I ordered 3 shirts a pair of jeans and my wedding gown big mistake of my life. The quality of all the items was so poor that I could have gone to Walmart and found better. The shirts were paper thin and wedding gown was the same and it was supposed to be a 300 dollars gown. Should have known better when cost of gown was only $79 dollars. Jeans were wrong size. This company is the worst online shopping experience I have ever had. They won't refund my money. They want to give me store credit now why would I want store credit when their clothes are such poor quality and I will NEVER shop with them again. Their shipping is a scam they charge you UPS rates but it gets delivered by USPS on top of that it takes them months to get your order. Stay away from this company very far away!

I had been a Groupon member since Jan 2010 and had two separate accounts with them. On May of 2013 I decided to buy a Groupon Goods offer and I received an error that my order could not go through even though I tried ordering the item twice. I then called their customer support (I also emailed them) and was told that my physical home address could not be verified. I tried explaining that I had bought Groupon Goods before and this had never happened. I even asked to talk to a supervisor or manager. I was basically told the same thing from the supervisor/manager and also from a reply to the email I sent them. Not sure what kind of software they are using to verify an address but it does not work as it should. I finally just asked them to remove both of my accounts and they gladly did that without even trying to fix the problem. No more Groupon for me - thank you!

I ordered Latisse and the code from Groupon was fake! I literally had to order the product from Skinsolutions MD, and it took a while to get my refund from Groupon! The customer service is so poor, game playing and have such disgusting language comprehension issues! My best advice is to go to the companies directly or Amazon! As for getting a refund, just stay on them strong and get the better business bureau or just go on social media and expose their horrendous business practices! Good luck!

PS: after my nightmare experiences I got my money back from Groupon

In my opinion Groupon is a terrible scam. Please do not ever order anything from them if you expect to receive it. I ordered a string of lights and although they were paid for I never received them. I ordered a pair of blue queen size sheets and received a pair of yellow king sized sheets which were dirty, stuffed back into the plastic bag, and seem to have been well used. I also ordered two children Toys which were paid for and never received. You cannot talk to a person at the company, all you get is a cookie-cutter reply by email which was never satisfactory. The problem was never resolved as a result I am suggesting to other people that they never order anything from Groupon again

Groupon was bought by a new company & they are shady. They already have a class action suit against them & sold me a Groupon for an out of business company & would only issue Groupon bucks - even though the offer was fraudulent. Never buy anything under this new ownership!

The worst customer service experience ever. I ordered a pair of sandals weeks ago, 16 days to be exact and still have not received them, When I chatted live with an agent who has no customer service skills said she has to do an investigation and it will take another 8 days. I asked to speak to a supervisor and my request was avoided. They will not cancel my order or issue a refund. Frustrating.

I bought a deal from groupon for the Jennifer Bradley Class for a 1 hour make-up. I tried calling the lady at the center to book an appointment several times for weeks but she never answered the call or would tell me to call back at another time.One day she told me she will call back in two days. Never did.and guess what? The promotional value has now expired.
Bad company and poor customer service.

It is so hard to find any type of customer service. When you are finally able too, after an hour, you think that everything is fine and that you finally got help. Well, wait until your refund comes in! On a $40 order that was for a cleaning service, that never showed up, I ended up with a $4 refund. Do not use!

Ideel was the one website I could find business dresses, cocktail dresses, and ball gowns from. As a tall woman they carried my styles and sizes. They also had some of the best accessories. Now I have no where to go to buy these things. Bring Ideel back! I liked it the way it was. Shame on you Groupon for taking it away!

The chat is horrible and the experience. I used to live on Groupon and recommend to so many. The last few years I have just used for travel. I will no longer use nor recommend for either. Find deals locally direct!

I have been increasing disappointed in Groupon. I made a purchase, they didn't address the package correctly, so it got shipped back to the seller. I have been waiting for this package for two weeks, and now all they said they could do is refund my money. I am not satisfied with that outcome. I wanted what I ordered. It was their error, they should have rushed me out the item, after making the mistake.

I purchased two get away vouchers, confirmed with Air Bridge Travel, but when it was time to fly they failed to present me a confirmation number for air tickets. Called to the hotel - reservation has never been made. Worst service ever. They might refund me the money, they have not done it yet, but that's not the case: they hold this amount for half a year doing nothing. It's a smack! Never deal with them!

I've purchased deals from this site numerous times and rarely ever had a problem. The odd times that there has been an issue it has been with the other company and when I contact groupon they have helped take care of it (either by giving me a refund or telling me other options). I have the app directly on my phone as I plan to continue to use it in the future. I also love that they offer 20% off on top of the reduced price on a regular basis.

This company has shown how dishonest they are I ordered Samsung headphones for 29.99 and groupon sent it out with the wrong address and it was returned to groupon warehouse. Instead of returning my purchased item they wanted to refund my original order price of 29.99 and have me repurchase the same item for 59.99. Instead of taking the responsibility for an error they made they refused to do the right thing this was a Christmas gift there only interest is to get more money from me instead living up to the order I made. Stay away people!

I've placed approximately 5 items (handbag, shoes, dresses) from Ideeli. I haven't had any problems. Each item arrived in the timeframe posted on the website and was the correct size/item. The only issue I've had is that some items (1 pair of shoes and handbag) were below the level of quality I expected. However, I have not yet dealt with customer service, so I can't offer an opinion.

Worst customer service! They 'lost' my deliveries twice, and even after calling a hundred times to figure out why this was happening, and prevent a repeat, after ordering several times from them! I was met with, " I'm sorry, we will cancel your account if you want, and oh, by the way, if you want the items that were misplaced, we will place you on the waiting list!"