Groupon

My husband and I purchased a spa package through Groupon. The date of our spa appointment fell within the stay-at-home order for the pandemic. My husband is currently only on part-time hours as opposed to the 50 he was working before this happened. I contacted Groupon asking for the refund of my $250 so I could buy groceries and formula for my family due to lack of income. I explained my situation and they could have cared less. They refunded me Groupon bucks. I went on to see if I could find some sort of grocery store or gift card for grocery store to purchase food and the only options on their website is junk food or wine. So I can feed my toddler junk food and tell my 6 month old tough luck because there's no formula on Groupon. I will not be using this website any longer. Waste of $250. Thanks for nothing Groupon.

There is no customer service anymore. This nonsense "chat" if you even get that far is a joke. The hang up on you when they don't want to deal with your problem anymore. Impossible to get someone to deal with your problem again. Then they send a email... glad we resolved your problem. Total joke. The have no credibility anymore, and take NO responsibility for their vendors at all. It is a absolutely the most frustrating waste of time. Go somewhere else who cares about their consumers.

Hi, I am a business owner. At first, they approved my ad, and said it would run in a week. Then, 3 weeks later, I called them, and asked them where the ad was, and they said they would check into it. 2 weeks after that, they sent me an email announcing my store was "too small" for their site. The same week, they ran an ad for a store which features tea. My store is a bookstore of over 25 years. I guess it's how they perceive you online. Rick

I had to fight with groupon to get a refund on a purchase, and after speaking with numerous representatives, they offered me "Groupon Bucks". Which is money they give you to put right back into Groupon. However, you only have 24 hours to use this money, and after that it is gone. They emailed me to tell me the Groupon Bucks were in my account, which I didn't see until the Groupon Bucks were already gone. First of all, why would you expect me to instantly see an email, which by the way was sent to my junk mail (which I know see why, Groupon is junk) and why would you only give someone 24 hours to spend money on something from your company? It just amazes me how a billion dollar corporation can be so greedy. I even spoke with manager, who instead of being helpful, treated me like an idiot and did nothing to resolve the issue. I would not recommend using Groupon to anyone, because they are a selfish and greedy corporation who does not care about their customers.

I have tried this website several times and bought several products from Groupon Goods. The deals initially look great but each time I have received my product, the quality has been unsatisfactory, something I would not even pay any money for. The quality is so bad that the only explanation is that they are giving Groupon customers defective goods, things that would usually make it to an outlet store or not be sold otherwise. So if you look at the actual product you are receiving against the groupon deal, it is not a good deal at all. For this reason I have made the decision to not purchase another product.

Goods I have bought: canvas, rug

Restaurants or businesses close, merchandise sometimes breaks or doesn't work and the biggest problem is Groupon customer service. Can't get refunds. Have to get Groupon bucks. Great if you want to continue using the sketchy company but I am at the point of just trying to get my refunds and then delete my account. Deals are everywhere. Groupon unnecessary.

Called Groupon and Eric (from groupon), was very rude! He didn't care what I had to say! I said I will never use Groupon again and he said, that's fine!, Most companies would not want to hear their customer service ever say this. They would try and figure a way you can make it better for the customer. Horrible!

I purchased an Event in Chicago only to find out the week i will be in town they will not be holding the event. The non refundable ad did not reflect any blackout periods. Ive contacted Grouopn twice via chat and once each time being told my issue is being elevated and someone will call. That has not happened!

So if you purchase a Groupon and quickly decide you don't want it and cancel they do not give you a refund they will only give you a Groupon credit which will expire in 60 days if you can't find anything they keep your money. The full amount. Customer service is awful. Terrible business practice

Bought an experience from Groupon. The company for it cancelled my reservation and Groupon refused too return my money because it was after 3 days. I talked with their customer service multiple times and had to restart my conversation everytime,a company like Groupon should have a system in place to review old customer service tickets. I got the run around repeatedly and have yet to get my money back.

Everytime I think I've found a decent groupon I end up calling the business directly and am offered a similar or even better deal going on at the time. This website is closer to the supermarket ads than a discount service. They just parrot what is being offered. I can never even seem to get someone on the phone to ask about it either. Just a ridiculous service!

Terrible customer service. Will never use groupon again for large items. Ordered a bed, wrong one delivered, plus it was damaged. Have received one email from them asking for photos, sent photos. 2 days later still waiting for a reply. I have sent about 4 more emails, all ignored!
Never again!

Works like a porn site. You get everything for free as soon as they have your credit card details. Why would anyone give yet another possibly insecure web site, their credit card details? Maybe when Google takes it over and payment is by Paypal, it will be worth a look. Right now, just another porn style site that will probably lose your details and send you, once again, to your bank for a new credit card.

I have been contemplating buying some different things from Ideeli.com but after reading all of the reviews I am definitely not going to spend my money on a product that I am not certain I will ever receive. I find it unacceptable to have that many customers unsatisfied with your business.

Every time I've ordered merch of this is is not nearly as good as advertised. This time, I got the complete wrong ring size. Working with their customer service team is like hitting my head against a wall.

Never ever order from Ideeli, no real customer service they advertise as having a Live Chat witch is pretty useless and of course customer service telephone line is a recording... so frustrations are endless...

Didn't refund me for a vendor who screwed up. Won't be coming back. Bought a fishing trip and they had a bunch of additional fees and cost for my boyfriend and I. Would have been enjoyable without that.

What I love about Groupon is the restaurant discounts (to those restaurants we frequent anyway). Also really like the concert venue offerings as we enjoy seeing live music. Come across some really amazing deals as the costs to go to these events keep going up.

I'm very surprised with the reviews on this site. I have been a regular shopper at Ideeli for a very long time and have never had an issue with the service. All my garments were the correct size, shipped within the time frame indicated, sometimes even sooner. Can't beat the price!

Anyone thinking of using Groupon for your business "DON'T". Groupon clients for most part are loyal to Groupon. They will take your original price sell it for half that amount then give you 37 percent of that profit. Then Groupon supposed to pay you two concrete days out of the month and will be 2-5 days late paying you every time. If you get on Groupon do it for no more than 2 months then leave!

I ordered a 3 piece luggage for $255 and a single luggage was shipped to me instead. In addition, the luggage was suppose to be white, but it's got dirty marks on it already. I contacted customer service via e-mail. Even though I got a automatic response that a response will be provided within 1 day, it has been 4 days and I have yet to hear back.

I tried to use 2 different credit cards and got a whole bunch of errors. The first time I tried to order from them, they sold out of the item and then sent me an email saying - sorry! I am officially never shopping here again

I was expecting the worse after reading these reviews. However, my experience was positive. My email to customer service was responded to within 24 hrs and a UPS return label sent shortly after. Their instructions were clear and I'm expecting them to follow through on the promised refund. Thanks, ideeli!
DT