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Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
I am pleased with the coupons and deals offered. Highly recommended!
Every time I have tried using Groupon they tell me i'm too late... to bad for them
Very poor customer service! No answer calls, just send email unfounded
Tip for consumers:
Very poor customer service !
Love all of there product lines and prices. Wonderful customer service!
Enjoyed all my purchases and great customer service experiences!
They provide genuine deals, I enjoyed shopping and will use this site again.!
I have found and benefited from some great deals via Groupon.
"Top or Flop" for me. Just make sure you are careful about the details.
Tip for consumers:
Read the details, especially if offers seem to good to be true...
Not for people who don't live in the metro area, participating businesses are too far out
No refunds as of today after 3 emails.
I will not be using this service again.
Love the savings - especially on local restaurants, car washes, coffee, etc.
Love their specials. I have only bought discount tickets no merchandise.
The Best. I had to cancel a purchase. They handled things immediately.
Great deals if you check back often enough! Who doesn't like saving $?
Nothing but great experiences with Groupon. Definitely a fan and will continue to use the site.
Great always, get quality ontime deals that no one else has
Found a last minute Christmas gift. Was very pleased with the selection of activities.
Gain trust and grow your business with customer reviews.
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Llliana,
Thanks for giving us your feedback. I'm very sorry to hear you haven't heard anything back from our Customer Service team. If you left a message on the customer service phone line or sent an email you should have heard back within 24 hours. We don't have a traditional call center so if you were calling us, we request that you leave a message so we can get back to you.
I'm happy to help you resolve this issue. Please send me a message and I'll be happy to help you resolve any issues. I look forward to hearing back from you.
Best,
Jason Faria
Director, Ideel Customer Service