Groupon

I should have done more research on this site before signing up, let alone buying anything. They have cute clothes at a reasonable discount, but their shipping is absolute $#*!. I ordered a single dress... a month ago. I just got an email that my billing information has been received but nothing has been sent. Absolutely frustrating. I'm going to assume I won't get this dress for another 2 weeks (minimum) and hopefully I will be surprised. Doubt it.

Paid for car valet. Buyer has to phone to make an appointment. Phoned three times over a week. Answerphone every time, left messages and nobody returned the calls. Fortunately I had paid through Paypal and they organised the return of my money. Needless to say, no apology or contact from Groupon.

I am using groupon from long time & experience was good before i bought refurbished iphone12 pro. I want to return this iphone because of audio & camera issues. I raised request on a chat with customer care on 29 dec 2023 but no response from groupon. More than 15 days now. Their customer service is very bad. They keep telling wait for 1 day/3.

Its my daily job to take a follow up with them now. Cheers!

Worst place to buy goods. Deserves negative reviews for goods and their customer support.

Just got my first order in the mail. Everything was there and it came right on time, as they said. Plus I had been tracking the packages constantly due to the poor reviews. It took a month to get here, which I knew would happen at the time of purchase, but that's still a while for a bowl and some utensils. And $9.95 for shipping each time definitely keeps me from buying more.
However, I absolutely love my items! They're exactly as the website described, and very unique.
I just ordered a pair of shoes as well, which were wonderfully discounted. It's already being shipped, according to the website, but this tracking number cannot be found. I'll wait a couple days and see if the item ends up at my door. Hopefully.

Worst customer service I've ever received and I'm 40! They are misleading and will do whatever it takes to steal your money! I'd rather pay the extra $30 knowing I got good service than save it by using Groupon!

I get email with promo codes, but when u try to use them they don't work. My question is why do you advertise promo code with items which are not eligible... This is all fake and just trying to bring people shop thru their websites...

This site provides me with indulgences in my life I could never afford without their discounts. Also it gives me a chance to find and discover new things. And their customer service is excellent... they are amazing. Use them!

Hey, i've been a groupon fan for a long time but not any more. Purchased a vacation getaway voucher and then tried to contact the travel agent. Good luck trying, as the agents phone number (travel by jen) is out of service. Groupon is making a big mistake when they don't do adequate research before selling these expensive offers.

I have bought a few things off groupon and it was such an amazing deal each time, IO have never had a problem using them! I would recommend this site for whatever your needs massage, vacation, restaurants or anything!

Stay away. I seriously hope they go out of business. I wonder how they can even survive in this competitive market. It usually takes about 3 weeks to receive items.
My previous order, which was missing for some reason, arrived at my place after two months. And this last order, which was ordered for my mom, was supposed to be shipped on 10/29 or 10/30, and all of a sudden, the shipment is pending. The customer service representative responded as if it's not their problem, it's more like the manufacturer's problem. And that's the reason why ideeli is able to offer products at such a low price. F--- you. Never going to come back this website ever again in my life.

Bought a dress. Perfect transaction. Came in less than one week. Exactly as described. Site requires a mature person who has read the terms- no refunds, only credits given, range of delivery times, due to nature of site-fantastic deals on high end merchandise and designer clothing not normally available to average consumer- you have to have some flexibility. Know what you want, know your body type, do not try to return worn clothing. Keep all tags and packaging. Items are leftovers from shows etc. so sometimes they cannot get their hands on merchandise due to competing interests from other sites. You are going to have some disappointments due to competition for a limited resource. I know I will win some and lose some. Something else will come along if you miss out on a bargain and what bargains. LOVE THIS SITE. With two girls and myself, a great way to be on the runway at home for a fraction of the cost.

It`s a scam!
I was hunting down a handbag I wanted, but it was always sold out.
I bought 1st row membership.
Page says:"sale starts in 4 minutes"
If you push on " add to bag" button
It says:" we just ran out of this item"
But sale did not even start yet

BEWARE! Some of the items on those sales are don`t exist. I guess they are trying to attract more customers this way.

I`ve joined the wait list on some of the items. Since my membership fee is non-refundable, I`ll try to buy them anyway next time. Will be back with update.

Worst service ever!
I just don't believe that this can happen in Canada.
I bought a Valentine gift for my wife and specifically called them to deliver it on time. I never received the gift... as it had fake DHL tracking no. And when I enquired, the answer was we are very sorry... there should be some legal action taken against this company...

I purchased a refurbished LC 65" TV with a 90 day warranty and upon arrival it was dead. Groupon refused to take it back however their ad stated free returns. When the "refurbished" tv arrived it was dead. I have spent days going around in circles to no avail. I finally got the CEO's name and personnel address and may visit him and his family while watching tv soon. What they are doing is illegal and MUST be stopped by any means possible. I'm a wounded vet and getting madder each and every day. I have the CEO's home address so perhaps he will see what it's like to $#*! somebody. A couple of more days and I have no idea what will happen. I know one thing: Take care of your customer in honest faith or PAY the consequences.
Richard Kelly

There's definitely value by going with groupon, but there's also a downside. For services, a lot of times the provider straight up doesn't give a f since it's already paid for. I've bought some items via them, not bad but nothing to write home about either. Most things seem cheaply made and have a knock off feel.

I've never dealt with Ideeli's customer service department so I cannot confirm or deny the issues raised by other reviewers. However, my friend used Ideeli to book for me an amazingly discounted hotel room in Las Vegas for a weekend. Ideeli's discount personally saved me a few hundred dollars, which in my book is pretty good. And this didn't factor into my review, but almost all my female friends are big Ideeli fans.

Buyer beware! My daughter-in-law purchased 2 $25 gift cards as Christmas gifts. When we went to use one of them, the card had a remaining balance on it of only $5.32. Evidently it had already been used by someone.

I am disappointed with Groupon. Bought a photography course. It was difficult to book and then staged in a basement with 10 other crammed people. Not what I had paid for. They should make sure the services have booking availability

Paid £450 on July 14 for 2 memory foam mattresses which I still haven't received [now October 23]. Contacted Clouds who eventually emailed me back to say my order had been lost in transit and promised to despatch my order and reimburse delivery [£50] - I have received neither!

Contacted Groupon who said they would issue a credit note valid for 6 months - Don't think I could spend £450 in 6 months - don't want to buy things for the sake of it but can't afford to lose it either

Over 45 days so paypal not interested - not sure where to go next!

This sucks! :(

Hit or miss. Hit means wonderful discounts at restaurants. Miss is when your Groupon expires or the company goes out of business... you call customer service to find "You are number 17" please hold and hold and hold. This is routine and I assume how they make their money no matter what they claim is the refund option.

I have to say, I've enjoyed my hits, but those misses are infuriating! 30 seconds ago I removed my credit card to prevent me from that "can't resist the deal" click. My next step is to "unsubscribe" but I'm a bargain lover going through withdrawal.

Yes the items hip a little slow, and no they don't stock anything themselves, based on your order they have it shipped form the actual manufacturer / designer. For that reason I can understand that every once in awhile an item I purchased might actually have run out and they need to cancel it ( they should send you a notice though when that happens its ridiculous not to)... in regards to customer service they answered my request to return an item within a few hours and even made an exception to take back something which was non-returnable due to the fact it was defective... I got my prepaid UPS return sticker by email the same day

So far the items i ordered were all exactly as pictured / advertised and I don't think they are dishonest at all... you just need to have proper expectations. This is like a clearance our outlet site. Not an actual store at the mall

Have been a loyal customer for years, but clearly something has changed with this company, I will not buy anything from them going forward. Purchased a groupon for a gift for my daughter for Xmas, she did not want it, so I attempted to process a credit or refund. Did 3 online customer service chats and also called. Was told that they will only refund after 3 days of purchase. Really? At Christmas? Most people purchase at least a couple of weeks in advance. This place has gone to the place where companies go who do not care when you tell them you are cancelling your account, horrible customer service, just like robots...

Tried to order 5 sets of Sony wireless headphones. All were displayed as separately shipped packages with the same tracking number (assumed multi-package shipping). The following week, one package arrived. After checking Groupon, I noticed that all were listed as delivered. After several unsuccessful attempts to contact Groupon (poor online chat experiences, failed call backs), I was able to reach them via e-mail. A few e-mails later, I found out that not only did they never ship the other four headphones, they refused to complete the order. They are supposed to send a refund some time in the next two weeks.
The product that did arrive was in good condition and as described, but we were counting on having all of them.