Groupon

GroupOn says 3 days refund, but you can't reach them in three days, be aware buyers. You call their telephone number *******858 and I was put on an hour wait, I really mean it... Automated machine stated "wait time is one hour", so, poor customer service, poor web site, you can never edit/cancel a purchased item the next day.

This is sad, the last time I use GroupOn, big mistake.

I found the Groupon site user friendly, Bought a smart watch from groupon arrived on time all is good except that it didn't work, Also really like the concert venue offerings as we enjoy seeing live music. Come across some really amazing deals as the costs to go to these events keep going up.

Today I had reviewed another site 'nomorerack.com' because i was so disappointing experiences. And it just suddenly hit me that we only tend to review or rather complain when we have bad experiences. SO I decided to submit my reviews for those that i like too.

I have bought items from Ideeli for over 5 months now. Good deals and most importantly quality products. My experience with the customer service has been great. I like that if you pay shipping on your first purchase, you will get free shipping for the entire month.
I noticed shipments can take a while to arrive and that is the only reason i gave it 4 stars. So make sure to order items early if you are buying them for special event.

Awful, disrespectful fulfillment department. As if people there are constantly under whatever influence. I won't go in depth but, believe me, it's absurd.
Billing is also very peculiar: credits don't show up weeks at a time, of course it means more profit for the owners. There are no email or other notifications for the transactions, tracking your payment/credit balance is practically impossible.
Out of stock items still shown as shipped, eligible for return items marked as NO in package slip.
Unless you are a pro in accounting don't make a habit buying at ideeli.

Here is the problem I have with Ideeli...
*First you pay a monthly membership fee.
*Then you are given only 15 minutes to make up your mind if you want to buy an item.
*But most all you pay $9.95 for shipping and anything I have ever order from this web site takes 10 days before if reaches your door step.
It's a rip off folks. Don't be fooled!

Tried to order 5 sets of Sony wireless headphones. All were displayed as separately shipped packages with the same tracking number (assumed multi-package shipping). The following week, one package arrived. After checking Groupon, I noticed that all were listed as delivered. After several unsuccessful attempts to contact Groupon (poor online chat experiences, failed call backs), I was able to reach them via e-mail. A few e-mails later, I found out that not only did they never ship the other four headphones, they refused to complete the order. They are supposed to send a refund some time in the next two weeks.
The product that did arrive was in good condition and as described, but we were counting on having all of them.

I have spent thousands of dollars on Ideeli over the years. It was my to-go-to place for a bad day at work. I would be glues to my desk at 11:00 AM, I mean don't call me. Recently I have noticed that the quality of there clothes have deteriorated. They have some good sales every once in awhile but it's mostly terrible. Where are they getting these ugly clothes from? Did they change their buyer? It has gotten so bad, I've gone from checking everyday to deleting the App from my phone. If I want ugly clothes I will go to Sears... On the other hand I have never had a terrible experience with shipping. It's always right on time. If you could just get good stuff, maybe I will be back...

Worst company I've ever dealt with in my life. Even companies don't want to deal with them. They treat neither the customers nor their companies well. They take your money easily enough but try getting it back when a deal can't be redeemed is an impossibility. Looks like most of their responses are automated because they're irrelevant to your question. You have no choice but to take Groupon bucks which makes you use them again

If you are in search of a reliable online store for purchasing men and women’s clothing as well as shoes, I would recommend visiting ideeli. It is one of the fastest growing retailers in the United States and guarantees satisfaction for all customers. Each day at 12 noon, the site is updated with an entirely new collection of products sold by them and I was subject to all the listed items. I was quite happy to see the products not priced exorbitantly unlike many similar websites that sell quality clothing and complementary accessories. Sales last only for the given day after which the stock gets replaced. Take advantage of the service today.

I've purchased quite a good number of vouchers and products. I do not have any problem with the voucher system but I believe they should not sell goods anymore.The first good I purchased was a shower head almost a year ago and it completely fell apart yesterday. The chrome (plastic) holder snapped and it has also been leaking everywhere. I never even received the second one. I waited two months until I asked for a refund and at that point they still had no idea where it was. Amazingly I've ordered a few other things that arrived okay. If their tracking still says it's not shipped after two weeks I email them and they send it out after my email, I've learned from my second order that you have to follow up.

I agree totally with the posted reviews. Something horrible has happened to this company. STAY AWAY! My first clue was a couple of months ago. 20% was promoted, but somehow I was charged full price. I reached someone in a third world country who refused any help. When the item arrived, it was the wrong color, and back it went. They did issue a complimentary shipping label. When the item was reduced a few weeks later, against my own intuition, I ordered it again. ALAS! They sent the wrong thing again. Again they issued a complimentary label, but charged an $8.95 return fee. Now, of course, live chat no longer exists, and it has been over a week since I emailed them. I will contact my credit card company. I urge everyone to dispute bogus charges by these crooks, no matter how large or small.

I have shopped on Ideel for years. Suddenly, you can't return items, there is no response to requests (except an email saying they pride themselves on responding in 4-24 hours. It has been over a week and still no response.) I can only conclude that they are in such bad shape that they won't be around much longer. Although I used to place at least a couple of orders a month with them, I am no longer ordering anything because it appears I won't be able to return items.

UPDATE: I complained (rather emphatically) through their customer service email and was finally issued a full refund on my credit card. Sad to see that Ideel is apparently never going to be the site it was now that Groupon purchased it, but at least they resolved my issue.

No customer support useless crappy products, false advertising and refunds denied. I order a pair of leggings from Angelina's soft leggings... was sent 2... more like panty hose, luckily it had a built in skirt! Also spent 28 & on a phone tripod that is just the stand no cradle or anything else as advertised... no returns or refunds and it's useless. They have the same item on Amazon for 15 $ w the actual accessories.

Hit or miss. Hit means wonderful discounts at restaurants. Miss is when your Groupon expires or the company goes out of business... you call customer service to find "You are number 17" please hold and hold and hold. This is routine and I assume how they make their money no matter what they claim is the refund option.

I have to say, I've enjoyed my hits, but those misses are infuriating! 30 seconds ago I removed my credit card to prevent me from that "can't resist the deal" click. My next step is to "unsubscribe" but I'm a bargain lover going through withdrawal.

Groupon used to be good,now,when you buy anything at all,you cannot get anyone to help. They are from another country & do not understand anything at all. I want my $$$ back for defective earrings,no one helps. Awful

Yes the items hip a little slow, and no they don't stock anything themselves, based on your order they have it shipped form the actual manufacturer / designer. For that reason I can understand that every once in awhile an item I purchased might actually have run out and they need to cancel it ( they should send you a notice though when that happens its ridiculous not to)... in regards to customer service they answered my request to return an item within a few hours and even made an exception to take back something which was non-returnable due to the fact it was defective... I got my prepaid UPS return sticker by email the same day

So far the items i ordered were all exactly as pictured / advertised and I don't think they are dishonest at all... you just need to have proper expectations. This is like a clearance our outlet site. Not an actual store at the mall

Just be careful and read the fine print! Sometimes there are exclusions or limits on what the company making the offer is willing to do. However, Groupon itself is great. I've never had a problem with them.

Sister uses it a lot with no problem. Ordered boots off this site. Took about a week to get it. Was a little worried since the tracking number they gave me didn't work (minus one star). But yay I got it. Perfect. Will use again in the future

Very unimpressed with the customer service. My order was cancelled a day after placing the order because my husbands account has the billing address as mine (not sure what is so difficult to understand). I tried contacting ideel several ways.
1. chat- tried speaking to 2 different representatives, but neither could help me, they said they would refer me to someone higher who would email me within 24 hours, a little late if I want to get the deal before it expires.
2. email, the responses are not very helpful and it takes a very long time to get a reply.
3. phone, tried calling several times and left messages, haven't heard back from them.

Groupon Used to be great. Not anymore! Ive been a Groupon shopper since its inception many years ago. I was an avid fan, buying multiple coupons every week for just about every type of deal offered. Customer service is nonexistent. There is no 800-number or effective live chat anymore. Customer support used to be front and center. That is no more. I recently bought a voucher that clearly states TWO people for Paint nite and yet I only received one validation code. Spent hours, days and now weeks trying to get what I purchased... all I got was frustration and bounced between Groupon 'chat' and the vendor. I have decided never to buy from Groupon again. Customer Service matters Groupon!

I stopped using groupon 5 years ago. Recently used them again with the same awful results. Some businesses look very bad at you if you are there to use their services for cheap and will use all types of tactics to get more money from you or waste your time by asking you to come some other time.
Worst thing is the 3-days cancellation period. It relies on the fact that most people even will not attempt to use the coupon that early.

First time i use them, years ago, was fine, then i got a coupon for a laser place who did absolutely nothing for me, but let's say that was that the place was bad. This May i bought an led lightbulb with mosquito killer, they sent me a 4 step stairs, i called, they email me a return label, really? Now i have a job of returning stuff they send wrong. She said it can take two weeks and it depends on how my bank handles refunds. Sounds like trouble. I heard she had an accent and all the people in the back that were talking too, they all sound chinese, i don't think this company is in the US.

I've never had a good experience using Groupon. Each time I've tried there were so many restrictions on the purchase that I never even bothered using it.

My husband has a business and when he looked into how they are set up, it is crazy. Groupon takes like 50% of the money transaction leaving nothing for the merchant. When you factor in that those who shop with Groupon are only bargain buyers, they think those deals should always apply at the stores. Makes for an non-healthy business concept.