Groupon

If I could give no stars I would. Groupon have terrible customer service. You can't speak with anyone on the phone only through email. There was an unauthorized transaction made on my account. I reported the circumstance Groupon still took the money out of my account and submitted falsified documents to my bank stating that I redeemed a voucher that was never redeemed. The payment was for $629 which is ridiculous. I provided them with proof from the bank, still no help. Please watch your account and be careful with using groupon. They are fraudulent and will not resolve your issues!

I agree with the other reviews. Ideeli was a great site. Had designer plus size clothes. Everyday something new. I checked it everyday. Just went to the groupon site. Ugh, very bad selection. Everything looks like you could buy it at Walmart. To look for plus size, you have to scroll through everything else. It seems like all of the clothes are just different colored knits. If Groupon could see how much they probably lost $ wise. They should consider getting the old Ideeli crew together and do what they did before. Won't return to groupon. It is like a Bad flea market.

Some good deals available; grant you that. Most deals for businesses you might not do business with otherwise; not so good. Discounts change frequently through sales and coupons but they manage to end up at about the same end cost (the deal is a marketing gimmick).
Customer service is a nightmare. Phone support is message saying go to our web site and help yourself. Link after link are dead ends, landing you at their first support page. Every phone number you find says they don't support phone support and go to their web page.
I have been charged twice for the same product on the same day on 2 different credit cards. You would think billing support would be readily available... NOT! Spend your time circling through their useless web pages. Even PayPal doesn't know how a customer can contact Groupon for a billing question or dispute. My time is much more valuable than what Groupon is saving in customer support costs. Done with them!

Atlanta Photographer got $70,000 over nite. GREAT?

Is this a problem?

According to her deal:

Assume she has hour setup/travel per.
Add one hour for shooting.
Add hour to get to next session.
Add half hour to make dvd.
1+1+0.5=2.5 hours for $49 or $19.60/hr not too bad

But if you are the last one to be shot (1,800 sold) your kids may have graduated.

She has sold 4,500 hours of work time.

Who thinks there will not be a lot of pissed off customers?

I never had a problem with Ideeli until I mistakenly mailed them an item that I mean to return to another site. Getting anyone to tell me where this item might be in the warehouse would probably take an act of God. Countless emails and requests for assistance have gone ignored. Their "customer service" telephone number is an answering machine that is ignored. I can only imagine where my $400+ item is, but I would not be surprised if someone took it home with them.

Don't sign up for any trials or whatever-they'll make it super hard to cancel and won't refund a dime. The whole thing is a scam and has ruined groupon for me period. Won't spend money with them ever again.

Have ordered two separate products over 2 months ago, have not received them, got in contact with groupon and company that were ment to send the items and they have no clue. I will never order from groupon again

Never buy Groupon Gateway deal. I learned Groupon was not the place to save money, instead they rip you off. The online processed confirmation showed $187. XX without indicating it was US dollars. They billed me $209. XX CAD, but I received Hotel receipt $153. XX CAD in May 2014. The customer service basically just told me they were sorry to hear that. Everything is customer's own responsibility, you take your own risk.

I have bought several items from ideeli.com, and I've come to notice that the prices for these things are nothing special. That is to say, a matching or lower price can be easily found through simple google search. What prompted me to write this review was my latest purchase of sunglasses, supposedly made in Italy but they looked more like they were made in China - the overall quality was severely lacking. And for this I paid double the price I could have paid had I searched google for the same "Italian" glasses. What makes me furious is that they decided to make this purchase non-returnable.

Groupon doesn't have customer service. In the past they were great now they might as well be non-existent. I have to ask for someone higher up to even be heard they will tell you a refund can't occur after 3 days which is a lie it can be done. My husband just had an extremely awful experience with redeeming a Groupon at a nail salon which was gross and didn't even do the job which was paid for.

I love seeing the amazing deals that I can score. But when there is an uncontrollable emergency, this company ranks # 1 in being inconsiderate. While our world experience a pandemic, the citizens like myself have been restricted from non-essential travels. Due to the timeframe, Groupon refused to refund me. I requested a manager, two different customer service representatives informed me that there was no such. Eventually I reached out to the CEO, I then received a response from " a manager"! Wow, I was instructed by two reps via text chat that this was impossible. Eventually, the manager was able to give me credit which I accepted. There should have been consideration regarding this worldwide pandemic.

Purchased two suits that were poor quality. Returned them for a refund only to find that everything is handled online, which is extremely frustrating. There isn't any support from humans, and all I want to know is when I can expect my refund. Based on this cat and mouse game of trying to get a refund processed, I will NOT purchase goods with them again. The refund process should be just as efficient as when they process my payment at the time of sale. They lost me!

If you enjoy paying $18.00 for the privilege of trying on ill-fitting merchandise, then returning it at your own expense, this may be the place for you. But I'd have to be a masochist to continue shopping here, when I can go to a great discount retailer near where I live and try on as many items as I want for FREE. Just received two uncomfortable not well tailored items; paid $10 for shipping and was forced to pay $8.00 to return, since you cannot return the way you choose, and you only receive a free return if you agree to park your money at Ideeli (how convenient for them!) in the hope of repeating the process some time in the future. Never again!

This guys are getting absolute $#*!ty... the deals they bring on are good to look at but the dealers are almost going out of business, or moving or some excuse... Groupon's customer service sucks too! Have lost almost $100 in deals that I did not get any service off or could recoup. Basically, a write-off

I will never do business with Groupon again. Took $800 of my money and did nothing to help resolve a situation. Only would keep saying that Sorry, you should have read the fine print which is very vague with most of their offers and deals. Stay far, far away. Horrible customer service, impossible to speak to anyone and the customer service reps appear to be located outside of the US.

I used Groupon for a long time and it was ok for the most part. But in the last year or two, things have gotten really bad. Customer service is horrible. I was shipped the wrong product twice and with customer service not being very helpful, I never even got the correct product or a refund. I got "groupon bucks" to spend more money on a shoddy site. I deleted my app and no longer on email list. I use Living Social mostly if I'm looking for daily or local deals.

Where to begin... Ideeli lost a number of packages in the mail. When I complained, they threatened to freeze my account. I told them that I would file a complaint with the Better Business Bureau (which I did) and due directly to that comment they froze the account rather than helping a customer.

Additionally, after mentioning the poor service on Facebook - they blocked me from their page. This could have been avoided by being responsive to their customers. While I miss their awesome dresses, I certainly don't miss them.

Just received my very first purchase Uggs Bailey Buttons which is non-returnable but is 100% fake! They had claimed that it is 100% authentic but it contains no authentic signs. Fur is literally falling off and soles are hard as brick. Do not waste your money on them. I will be reporting their website to Uggs and post all over the internet not to buy from them.

All of the sterling silver jewelry I have bought through Groupon has been amazing! The prices are great and the quality is awesome. Just keep in mind that sterling has to be mixed with something. The majority of it will get a copper or bronze tint to it depending on how your body reacts. Overall though just amazing experiences with buying rings and bracelets from their sellers.

I ordered a numerology report, pictured as a book. Not only have I had to chase the item down, but when finally received, it was a report that I had to print out. Really? Unfortunately, my overall experience with Groupon has been unsatisfactory. The good news is, I haven't done much business with them and I will no longer purchase ANYTHING for myself or for anyone else!

Recently purchased tickets to a museum. I am a Canadian and most of the sites prices were in CAD. Later to find out that the prices on the site are mixed and was not aware of the US currency charged for certain attractions. The museum was in Canada. What seemed to be a good deal ended up being more than actually purchasing tickets at the actual venue with the exchange rate. Customer service did absolutely nothing and in fact just sounded like auto messaging responses that are written up.
So if you are an American and purchase the tickets through Groupon, you will be paying more then actually going to the museum and paying at the door. The museum is The Royal Ontario Museum.
Will not be using Groupon ever again and highly recommend no one use their services.

I've only used groupon a couple times. I was pretty pleased with anything I've chosen to purchase through them. The reason I deducted a star is because their customer service is painfully slow. I requested a refund on something once because I thought the place of business was a bit sketchy and it took them over 3 days to respond to me. When I found a number to call, the phone was never answered. They did end up getting back to me via email and giving me an account credit. I would have preferred a refund to my original method of payment, but that's okay. I used my credit towards tickets to an event.

This site nickels and dimes you. It costs $10 to ship something, and if you decide you want to return it, it's another $9. Most of the products are absolute crap. I tried using them twice, both times I had items shipped to me that were defective. I would strongly suggest shopping at another discount online store- because they are plentiful and are typically much cheaper/better quality.