Groupon

At first I was hesitating to actually order a Groupon item, but I have not yet been disappointed. Be aware, however, you need to scroll down and read everything. Sometimes the fine print will determine whether or not you will ultimately order that item. Example: Make sure you check the location of a car wash or car service before purchasing.

What I ordered is good quality, however, I needed to return a couple of items. Customer service was fine, but I was surprised to learn that I received a site credit rather than my $$ back. If prices were great, I would understand and accept this, but no great bargains here -- at least for the items that appeal to me.

If you are considering purchasing from Groupon, I do not suggest unless you like to get ripped off and enjoy not having customer service. I have tried to contact them the way they wish... absolutely useless. During my live chat the representative was unhelpful. Groupon does not have a customer service line and because of this they abused their customers. I wish I could say that I have gotten hung up on! Rather, I have "chat specialist" that continuously disconnect themselves for every issue they don't want to deal with. Groupon, I am disappointed in both your customer service and professionalism.

Heads up. This is the message you will receive if you come to any problems they don't want:
"I really want to assist you further however, its been a while since your last response and I may need to disconnect this chat to assist other customers"

You WILL receive this message if you don't come in contact with the right person & sadly your chances are rare.

I really like ideeli.com. I look at the sales every day. I've had to return items before because they were the wrong size. Not because ideeli sent the wrong size, but because they just didn't fit me. I have never had trouble returning an item. I buy mainly dresses and a few sweaters. I was really surprised to see the poor reviews. I think the site spells out very explicitly how the sales, shipping, and returns work. I will continue to use ideeli!

I'm not even sure what to say, rip-off, yes. I ordered a set of 6 towels, paid and I received 2 towels. Before this, I received someone elses order, while I never did get mine. I will not buy from groupon again. Too many bad experiences. Not worth it.

Very frustrating - groupon has gone downhill.
I used to be an advocate until the last two groupon deals I bought BOTH were falsely advertised and impossible to redeem.

1. The place groupon sold me a voucher for was closed for 2 months and yet groupon still sold their service with false advertising.

2. Absolutely absurd. I bought a flight lesson as a gift. When I called the company they swear groupon was supposed to stop selling their voucher and that they were invalid. Groupon never sent any notification or apology for their mistake.

There is no phone number to call and on the chat if you can convince them to give you a refund, you have to wait 72 hours for someone else to contact you.

I am not even going to try to buy. I subscribed to their emails to see if their products could be interesting for me. They were not what I was looking for so I tried to unsubscribe 4 times. Every time I go to the page, follow the instructions and save the settings, to no avail, I keep on being bombed with emails. If you cannot honor your unsubscribe policy, I don't want to find out how they conduct the rest of business.

Well i saw the ads everywhere on my yahoo mail i shop on-line a lot... im a sucker for designer bags so i ordered one from ideeli.com and my experience was good... my shipping date was about 3 weeks away and i ended up getting my bag sooner then expected and i had it checked to make sure that it was real and it is so i got a 300.00 bag for 50.00 i have no complaints but reading the other reviews it may be a while before i feel comfy to order something from their site! Sounds like the first order goes pretty smooth and then it gets worse from there :(

Groupon is not about providing great customer service. It is about taking people's money regardless of the situation. It is like too bad, so sad. At least, Livingsocial will refund a partial refund of your purchase if you are not end up using it. With Groupon, you loose every dollars, forget about any refund. I want to know if there is a federal agency that regulate company like Groupon. I will file a complain so they can investigate this awful company.

At check in they said I had no reservation when I showed them my Groupon they acted as if they had never seen it before and went as far as to act as if they didn't understand English. Taylor Swift happened to be in town so room's everywhere were sky high and I guarantee that us why they did not honor it and acted stupid. Let's just say my entire trip was ruined. I pre-paid and preplanned months in advance so that my vacation would run smooth and be taken care of. It led me to trying to find a place to stay all night, but t gets worse, it ended up costing me all the money I had brought to spend on food,, drinks, activities ect. $600 for two nights! Ruined my whole vacation, got in debt having people venmo so I could eat and get my luggage back on the plane. I would not recommend EVER BUYING a hotel stay on Groupon, there is no one to talk to, no one to help and your out your money you spent on it.

My Groupon Bucks disappeared!
Customer Service (Michael Y) said money was used for shipping costs on my last order. I sent pictures of my PayPal account proving there were no shipping fees. They tried to have me deal with their vender for relief. I refused. All my dealings were with Groupon, not their vender, so they should resolve issue. Total waste of my time. Good bye to my $55 and Groupon.

I have updated some details on my account over 3 times, but their "system" has been unable to effect my new address. After been promised this will be amended. I have been unfortunate to chat with the same staff who has advised me to cancel my orders, then call back and then abruptly ended the chats.

The customer service have no idea how to deal with this technicality so after cancelling my current order, I will have to close the account.

Horrible Company.

I received an item ordered, however the size was too small and I wanted to speak with someone and see if an exchange for a larger size was an option. I first tried their live chat on the website, however it does not connect. I then tried their customer service phone number, however there was never a representative available to speak with me. I left several messages and no one ever got back to me. Because of the non existent customer service I probably will not shop from ideeli again. It's unfortunate.

Ideeli offers excellent items at greatly discounted prices. I have always found my items to be as described on the website, and any problem I have with (typically a garment) is usually due to my personal preference, not with the item itself. I have returned one garment, and the process was very simple. A shipping label was provided, and all I had to do was drop it off. I recommend this site to anyone looking to get high-end products at a reasonable cost.

I selected to buy the more expensive hotel room option because the ad stated it was for two adults and up to three children. However, when I called Marriott directly to confirm room choices, they informed me I would have to pay another $20/night for a roll-away bed. The room does not actually sleep five as advertised. This, to me, is false advertising. I will not buy a hotel Groupon again.

I have been an ideeli/ideel customer for years and made my last order a couple of weeks ago. They have moved to Groupon since then and I can no longer access my account info, info about the orders I have not received yet, or info regarding returning an item that was too small. I contacted them with their old customer support email as well as the new ideel at groupon email and have not received an answer.

I check Groupon daily and use their local deals often. The only complaint I have is that some of the 'goods" deals take forever to arrive. Especially save$ with beauty and health and restaurant deals. I have also purchased many gifts such as facials or massage on groupon, again could not depend on a goods deal to arrive in a timely manner.

Just received two pairs of what I thought (as stated on Groupon) were freshwater pearl earrings. NOPE, they are NOT... also, the backs were loose in the package & will not fit on the post. Cheap, imitation sold as otherwise, might as well throw them away earrings!
I don't believe I will make the same mistake again...
NO more Groupon for me!

I have been a customer of groupon for years and they were great until this year. I have had 2 undelivered packages and bought 2 vouchers that were unusable because the company would not respond. Apparently they only give each customer 1 refund per lifetime and treat you like you are trying to rip them off. Never again will I use groupon and be treated like a thief because I want a refund!

Shop this website on a monthly basis, never had an issue with shipping or the quality of the items. The longest time I've waited for a item was 7 days and when an item I ordered was no longer available the promptly refunded the cost and gave me a credit for a future purchase, sorry other shopper have not had the same great experiences. I'm definitely going to shop from this website for a longtime!

Am I understanding this correctly? Groupon asks the merchant (me) to discount my product 50% to get featured, which is pretty big stretch, but maybe I could swing it. THEN they take 50% of that and I get 50%? So basically I am asked not to give a 50% discount, but what is essentially a 75% discount! How in the world are businesses doing this? If I "gave away" my product at a 75% discount in the quantities they are selling on groupon, I would be out of business!

This sounded like a cool idea for my up and coming business, but after reading the fine print, I think I'm going to have to pass on this.

Same as others. The WORST WORST experience in my entire online shopping experience. Order an item on March 10, today March 26, still no sight of it. And just learnt from other reviewers that I might have another couple weeks to wait for. I feel very sorry for whoever work in their CS department. Don't go near the site.

Purchased a groupon deal for auto detailing. Called the company to learn that it was not a working phone number. Found a second possible phone number online, but no answer.

Have a live chat with Groupon to say I wanted my money back. They offered a credit. That was okay until I learned that the credit was only good for 24 hours.

Advice: If you buy on Groupon at all, check out the company first.