Groupon

The first time I found out about Groupon I was excited about the discounts, never fails to give a happy face, thanks Groupon. All the negative reviews are probably posted by angry Businesses who are losing money because they decided Groupon is not making them money, well you people decide to use Groupon to advertise for you than you don't to pay for their services, honestly doesn't make much sense. But I am a very very happy customer!

I'm beyond pissed. This is my first purchase from this site. I ordered a watch on Dec 10 that was guaranteed to arrive by Dec 23. I received an email last night indicating they need an additional 5 business days which means that it won't arrive until after Christmas. This is a Christmas gift for my husband. I contacted customer service and I sent an email. Anyone have any suggestions? Based on the reviews I see this is typical for this website. After I get this item, I will be deleting this account. Online shopping should be stress free!

I had great experience with Groupon through out all my purchases & return as well. All my purchases via my phone too. I got email to let me know that the product might arrive late, which showed that they didn't forget about me. I also got confirmation email that they received my return & my $$ had been credited back to my credit card. So far all my items that I purchased were free shipping & free return. Easy & hassle free. I would recommend to everyone that read the fine print before you order b/c some sellers return policy on Groupon are different than other.

Bought a groupon for 4 (women) to travel to Bahamas. The resort that we're going to is being investigated for a brutal rape by hotel employees on a patron over this past weekend. Now we are 4 women who are supposed to travel to this resort! I call groupon to see if we can change resorts. What they can do for us. NOTHING. When asked to speak with a manager I was hung up on TWICE and then the third time was told they would call back and never heard from them.
No were either staying at a rapist resort OR out almost $2000!

Save yourself problems and do not purchase tickets from Groupon. I purchased 3 tickets more than a week ago for an event tomorrow and groupon charged me upfront. When I went to redeem the tickets, the event company did not recognize the transaction. As a result, I had to buy tickets last minute for me and my kids. Their customer service is overseas and they have absolutely no tools or authority to resolve issues so I wasted almost a full day continually calling and attempting a resolution. I finally had to give up and charge back on my credit card. Take my advice and stay away!

I purchased a Set of 8 16 oz Guinness Vintage Pint Glasses from them and it was never delivered and after 1 month of waiting and contacting them. They told me they made a mistake and the product was not in stock at the time of sale... they refunded my money after 10 days which practically means they held my money for about 1 month and a half and god knows how many people had the same problem... this means stealing money and working with other peoples money... i will take this matter to a legal step and see what they have to say about that... i highly warn people not to purchase anything from GROUPON

BE VERY CAREFUL! I ordered an iPhone case and it didn't appear in my account. I ordered again and ended up with two. Wrote to them once I finally found out how! Way too difficult to contact them! To inquire if there was one or two. They said it was handled. Then I receive and was charged for two. I wrote again and they said it says final sale in the fine print! Horrible Customer Service! On the services, the savings are ALWAYS exaggerated. Before purchase call them directly and most often they will match their groupon price.

We bought tickets through Groupon Live to see Barry Manilow at the Westgate Hotel and Casino in Las Vegas. The show was cancelled because Barry was hospitalized with a Bronchial Infection and we were never notified that the show had been cancelled. Things happen and shows need to be cancelled, but the venue or Groupon should have contacted customers to tell them. Barry was admitted to the hospital the night before. They had the entire day to notify people and we yet we never received a text, email, or phone call from anyone. Instead we wasted our time driving to the event only to find out it had been cancelled. We won't ever purchase a show ticket from Groupon again since they clearly have such low regard for their customers.

I have purchased numerous vouchers and have never had any problems using them. When I had one place that had gone out of business in the city I lived the money was quickly reimbursed back to my credit card. Customer service is great!

Purchased a voucher to be redeemed for an architecture tour for four. When we tried to redeem our voucher, we were told by the boat company that no seats were available for the week we are in Chicago...and yet, they are taking full-price tourists. The deal is no deal at all since we could not even return our voucher for a credit. Groupon accepts no responsibility. SHAME SHAME... SCAM SCAM...
WHen would they allow us to redeem... in the winter?

Do not use their mobile app, and do not associate your credit card to the groupon site. You may find that you make a purchase without your knowledge just by browsing the site from your phone. Then told that nothing can be done about it until you receive and go through the process of returning the item. Meanwhile they have your money. It is either a unintentional or intentional glitch in their app. And it is unacceptable to be able to "purchase" an item without intent.

Wish we read read the reviews before trying Groupon. We purchased bowling passes with no blackout days or times listed. When we arrived on a Saturday night, we found a mostly empty bowling alley that would only redeem the voucher M-F, during the day. We were a large party that would have easily spent several hundred on beer alone! Not smart for the bowling alley, which we will never go to again. Groupon refused to refund the money and we will never use them again either.

I've made a few orders with this website, and have not had any issues. It seems the biggest gripe on here is with shipping; each of my orders have arrived in a timely manner. One took about a couple of weeks, but they didn't charge my card until it shipped. When you place the order in the cart, it tells you the expected ship date people! And even then I still get it before then. I'd hate to see this site go under, because of the opportunity to get such quality designer things at (mostly) reasonable prices. One bag I got for half of the retail price, and before I purchased it I did some research on kitson.com, and they were selling the exact same bag at the same time at full price! As far as I'm concerned, they're legit.

I ordered 4 solar LED window candles but instead received a string of colored solar Christmas lights. Tried to chat and email them with no response about returning/reordering/refunding purchase. Finally I contacted my credit card company which credited my account and I assume is trying to deal with them. Not a good company to deal with.

Some offers appear OK but a lot are just a loss leader which gets you onto yet another database. Groupon constantly badgers you with offers and nuisance e-mails. Avoid unless you like an overflowing inbox.

Accidentally purchased two instead of one x 12 bottles wine and immediately contacted Groupon. Advised by email one lot would be refunded. Upon checking three days later there were still two orders, contacted Groupon again only to be told to read the fine print. NOT HAPPY

Living in a very rural area ordering online is a way of life. I have ordered many times from Groupon with absolutely NO problems. Only once have I had to return an item because it was broken upon delivery. It was replaced within days, no hassle. Items have always arrived in an appropriate amount of time, at a fraction of what it would have cost had I driven to the nearest place I could have bought it over an hour away. Pay attention to the item's rating and read the reviews to avoid possibly being disappointed. I have changed my mind many times after looking at the rating and reading the reviews.

I got a Groupon for a spa treatment. Prior to getting it I checked the business schedule it said they are open from 9:00 a.m. to 5:00 p.m. Monday through Friday. When I called to book, the said they only take appointments after 3pm. This conflicts with my work schedule. I tried getting a refund and was told I'm past the cooling off period and can't get my money back.

I love Groupon. So many products and services at unbelievable discounts. My favorite homemade ice cream shop had $20 value ice cream for only $12 Easy to use. Found a quality bidet a $160 Value for only $59 Great product. I check with Groupon before I purchase anything. Today getting hair salon cut and color discounts in my area Averaging a $60% Discount.

I purchased a carpet cleaning. I had to deal with a very bad business to begin with. After I made an appointment they were trying to change the time and then they just never showed up, an hour later they text me with the excuse they had an accident. Not my problem anyways. When I tried to get my money back from groupon it was impossible. They have no contact number no e mail and no one ever answers the live chat. Is part of their deceptive practices I guess. Of course I disputed the charge letting everyone know about their unethical practices.

When it comes to activities is great, the goods are hit or miss. You need to make sure that you read very carefully and check sizes. Everything looks bigger on there. It also takes FOREVER to ship the items.

Everyone thought they are going to revolutionize the web shopping, but they just killed it, not enough deals. GroupOn Now suffers by having same deals over and over, get more customers in order to attract people to your website

No confirmation of successful order. Just an email that any reasonable person would infer means that the order was not yet complete. So I went to the site and ordered it. Still no confirming email. But my credit card has been charged twice. So far I have nothing. The reports that customer service will do nothing for you are absolutely accurate. The person wit whom I "chatted" indicated that supervisor would not refund either. But maybe I could gift the tickets. Or call Busch gardens Williamsburg so they would sort it to sort it out. So I am out either $80 or $160. I have nothing for that money - not two ticket vouchers, and not 4 ticket vouchers. Nothing.
"This Groupon misses you!
You left this item at checkout. Come back and get it!"