Groupon

So I received my MP3 player. Did not work at all. Tried to return it, but the website says "overloaded at the moment" (it has been like this all day!). There is no one to contact or chat to or email to... a big wall!

It cost me £10, I'll cut my loses, but never again!

Never use this site. As an information security professional I can see so many loopholes in the website it makes me cringe.

I had one moment of weakness and bought something and fell foul of the accidental double click - duplicate order. A good website should not allow this to happen.

Did support help - no told me to send the stuff back which would have cost to me.

Websites should not be allowed to work with dodgy front end web pages and PCI/ISO******* guidance should stop them from misusing your data and allowing double clicking/duplicate orders. It's just laziness that stops them from fixing this, it would have a small development cost for a big effect for the customer.

So simply put - if you value security on your transaction - don't use this site.

Anyone else had duplicate order syndrome with this com[any?

Worst experience ever on groupon.com. I ordered my mother in law a watch which nevr got received its going on three weeks now still no watch they could car a less don't buy from this shameful disgraceful site beware customer they don't care at all about their mess up not only that i brought my mom a perfume set which the perfume came empty for mothers day. I called group on they telling me they have to investigate. They need to investigate having people with common sense that if something glass wrap it properly so it doesn't break or spill out. They need to investigate hoes to treat their customers instead of being money hungry idiots.!

Bought an iphone then three days later i received an email: sorry, we're out of stock... you'll get a refund (that was before mother's day)... they kept me waiting and then refunded the money not in full... can you believe that? Why!? They told me may be it's currency conversion coz it was gonna be shipped from the US (i bought it at groupn Canada)... to make things short: they screwed my mother's day gift and ripped me off... now I'd rather pay more elsewhere than deal with Groupon

This item was billed as a "down alternative" comforter set. They had the original price at $200 but was marked down $36 99. There is nothing down-like about this comforter. It is a polyester piece of junk that was not worth even the 37 bucks that I paid. I will not buy a Groupon good again.

The coupon sites were always a hit-and-miss for me and unfortunately this one proved this too :( Had several great deals and was very happy with those, but some turned out to expire or didnt exist. Great thing you still can refund your money if you miss.

Dealt with 3 people none of which knew what they were doing. After one hour and fourth five minutes finally got to a supervisor, not only was she not friendly she refused to help me as a customer. Now I work in retail and there is always a way to help the customer and she did everything in her power to work against me. So people if you ever want to get a Groupon strongly think about the problems that surrounds it. They have no customer skills or care for doing right by customer if I could give a negative rating I would. Will never use site again couldn't even enjoy my dinner due to pure lack of intelligence on the so called "customer support team" what a joke support

Is there a zero or less star? 3 days of Chat communications. And still nothing is being done! Charged credit card twice for ONE item! Recv'd only 1 order confirmation from Groupon. They send you customer service phone numbers that don't even exist. This company is a scam. The same thing happened to me a few years ago. And I thought they would come clean! One ignorant rep even said they can't offer refunds after 3 days! Well, who would know until a statement arrives they made these extra charges! Any company that has 4-6 different customer service numbers and NONE are "no longer in service" is a big RED FLAG! Every chat rep stated my case 'has been escalated to a specialization team" and i would receive a call back. That was 2 days ago. And still nothing!

Bought $300 tickets from the San Diego Zoo Safari for family birthdays, but was never given the vouchers. I couldn't get a hold of anyone on the weekend. I tried getting through to them the following week, and I spoke with around 8 customer service agents, two of which hung up on me and one stopped typing on the app chat and ignored me for 35 minutes before I finally logged off. Just give me my tickets or give me a refund, but don't do this round-about business when I have spent so much money. I will never buy from them again and I love online shopping and deals, it's unfortunate that we cannot trust these companies that promise great service. This isn't a rant, this is facts - they are unprofessional and shady. I don't recommend that anyone shop here.

Sometimes its amazing and other times its a hassle. I was a lover of Groupon but recently there have been some difficulties redeeming the Groupons. I know they offer trade in when one don't work but you have contact customer service via chat which takes time. I'm starting to lose confidence!

Groupon only works when everything goes right and the business company or person selling the vouchers are honest, which is obviously not always the case! In fact, Groupon offers a perfect avenue for bogus offers, since customers pay upfront. And just try to get your money back! Near on impossible, considering they strike you off their system and your emails requesting the refund bounce back. Totally flawed and predatory business model! No customer protection whatsoever. I regret being so naïve as to believe that I was getting good deals. Never mind paying upfront and getting a below standard service for your money (which also happened to me), but the worst is to never get the service and realised that it would have been much cheaper, convenient and hassle free to pay full price for it.

Ordered a product and never showed up. States was delivered by UPS, told to look around in bushes and ask neighbors. I have a security camera on front door. There was no delivery! Groupon doesnt care, will not refund, respond.

Wow, f-ckin Groupon. Ordered earrings on Jan 28 for valentines day. Called 3 times between then and today (March 2). Stated they sent it twice but was "not processed" and "lost in mail" and now gave me a refund. Never ordering a Groupon Goods ever again.

In the past month, I've acquired a nearly $10,000 fall/winter wardrobe from ideeli for under grand. That being said, you get what you pay for. While all clothes are brand new with original tags, and often with hangers ( :D) , it can take over a month to recieve some items. Each sale does say when the date items are expected to ship, but 10 days to receive items is absolutely ridiculous. As far as fit, I've only sent two things back so far. My advice is to double check each designer's size chart as then one on ideeli is often incorrect or lacking information.

The Groupon deal said: Get $275 worth of prescription eyewear for $50. I had never done a Groupon deal before and my son needed glasses, so I took the bait.
I paid $50 knowing I would end up paying somewhat more since he also needed an eye exam. That was $69. My son's prescription is not complicated. His eyes are not that bad... i. e. No bifocals or trifocals or extra charge for making the lenses thinner. Also, the frames were limited to the See Eyewear House brand. My son found one frame he thought was acceptable and the cost ended up being:
$310! (That's including the original $50 that I forked out up front.) When I asked about why it was so expensive, they told me that the regular retail price *would* have been $575! Their motto "Hip Without the Rip" should be changed to "Hip WITH the Rip". I won't use a Groupon coupon again, and I'll go elsewhere for MY glasses.

I would never purchase anything from Groupon ever again. Scam. There's no one to talk to call or nothing. They have false information in the site. Told me I would have access to my Groupon within 2 hours of purchase took way longer and I ended up loosing money because I can't use the Groupon now

I love Groupon. We got a premium suite at a hotel including several extra services and items included, for the same price as the plain room rate with less tickets (a lodge and water park)-literally half price. Of course you don't get something for nothing- there were date restrictions, an expiration date, and no exchanges for types of rooms not in the deal- but if you took all those into account on planning time to use it, it worked great. That said, I am sure some people grabbed it, didn't pay attention they couldn't use it on the peak weekends they wanted or the one night they tried to use it got full, so they are screaming what a rip off it is. Just read carefully ahead of time and it can be great for saving money!

Purchased a curling iron on 3/22. Groupon site says, "Ships out in 7-14 business days from purchase date." Even allowing for holidays that should be 4/12 at the latest. Well today is 4/10 and I still can't get tracking info from groupon, they've not responded (other than automated "we got your email" emails) to my inquiries, and I called customer service today just to see if I could find out where my purchase was. I was told that it probably wouldn't arrive until next week and that they were going to give me a $5 credit for my inconvenience. Yeah, I don't think they'll have to worry about me using it.

A real pathetic customer complaint handling Co. Avoiding approach thinking it will be resolved.
I have been chasing them since 14th Jul'14, called them 50 times, sent mails, no response. On phone they say your call important but get s disconnected after 2.14 sec. I was promised 3 times seniors will call but no call till date.
They issue vouchers without commitment of honouring by merchants.
The products shown on site and actual also varies in terms of colour and size.
Totally unfriendly customer management approach by co. Officials.

They are garbage... fine print my $#*!... 12 days came and left and on the 14th day I get an email basically saying, "Unfortunately, we have NO IDEA what is going on with your order. Once we know we'll let you know.". Seriously? You guys have no idea, nor have any common sense to contact that supplier and ask them about an order? This is just mind bottling... just want to slap myself on the wrist for not looking at reviews first... But yeah, looks these types of issues have been going on your over 2 years... CEO needs to be fired or replaced

Groupon is a complete SCAM! Do not give these people your money under any circumstances. I've used them a couple times for some local deals in my area but two months ago I purchased two separate meal deals for a restaurant. It turned out that the place did not accept the Groupons! They came up with an excuse that they were under new management. I have spent a month trying to get a refund from these people but to no avail. Now I'm out $100! I don't know how these criminals are able to continue robbing people like this. I'm currently seeking legal action. Good luck to everyone else who has been robbed by Groupon. Spread the word!

I ordered a pair of LAMB shoes for just under $175, a good price. They were delayed in getting to me and subsequently was out of town when they arrived. When I opened the box they did not match the quality I expected. I compared them to several pairs I own that I paid full retail on and they were not even close. They represented them to be authentic, impossible. By the time I opened everything, the 14 day return period passed. I will never purchase from ideeli again.

Would neither extend the deadline nor reimburse me when a groupon expired during coronavirus. Not to mention the bar was closed by Cuomo during this time. HORRIBLE company. Takes advantage of their customers.