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Groupon has a rating of 1.6 stars from 5,271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours. Attached picture shows order still processing an hour after the show began. Utterly incompetent and useless.
Groupon used to be great and was slowly growing but now it's not about local restaurants and deals so much - just lots of junk you can find anywhere on the internet. I think a lot of the items are sold by Groupon themselves. ALWAYS check the actual retail price listed online for an item. You'll find that Groupon jacks the price up on their retail listing, which makes it look like you're getting a really good deal... NOT. I miss the old Groupon.
Date of experience: November 4, 2013
I get daily emails from these people. Annoying. Sometimes they have some good deals, or at least what looks like good deals. I recently ordered one of those robot vacuum cleaners at a great price. It was delivered on time and it worked just fine for about two weeks. Now it doesn't work at all. I emailed Groupon customer service and their response was to tell me that I was on my own. Maybe I should contact the manufacturer of the device. That's not what I wanted to hear.
I would say stay away from Groupon Goods.
Date of experience: November 14, 2016
I have recently given groupon a second chance and in the 4 months I've been back with them I've had wrong products, reflexology that could have been done by a car mechanic and the list goes on. I called to seek compensation for their mistakes but all they do is tell you to send it back and reorder again. I said so let me get this straight... your mistake and you want me to use my time free of charge to correct your mistake with no retribution. The supervisors read off a script and could care less about their customer satisfaction!
Date of experience: May 10, 2017
I absolutely love Groupon! I'm a Groupon junkie! I usually buy services not goods but I found an extremely good deal on custom superhero pillowcases that I decided to purchase for children with cancer with the word fight on them from Qualtry.com. Now it does state shipping is separate but that's it! You go to their site, purchase your items and punch in your code. Then you see the $27 dollar shipping which is USPS standard shipping. Okay 5 pillow cases does not cost $27 to ship. Package came today. It was all of $7.00 shipping cost! So watch out if you buy a product through them.
Date of experience: July 13, 2017
I miss this site so much! Have not found a replacement since! I purchased 90% of my wardrobe from Ideeli now I barely shop. Tried Zulily and others the selection is terrible or over priced. Someone please revive Ideeli. All my pieces that people ask where I got them were purchased from Ideeli.! Can't even find my favorite brands that used to be on there.
Date of experience: January 24, 2019
The deals on quality merchandise are terrific. I was scared to buy there at first due to the negative comments, but I am glad I tried it. I have had 5 great transactions, and hope for more deals. II think the reason people have complained, is that they didn't read about delivery... Some manufactures take longer than other and it is clearly posted. Also not all items can be returned, that too is noted.
Date of experience: September 3, 2010
I purchased 4 tickets to an exhibit - intended on using them but my family has been dealing with a very serious illness. The exhibit is still there, and is still ongoing but my tickets are no longer valid due to their "fine print" - which means i am OUT $120.00. When I ask where my money went to, i get the same song and dance, too bad, so sad, better luck next time response. I will NEVER use them again. RUDE, arrogant thieves.
Tip for consumers:
make sure to read their "fine print" as I have been reminded OVER AND OVER AGAIN.
Date of experience: July 8, 2015
After multiple negative experiences with Groupon I'm finally fed up. Orders never arrive in a timely manner. No tracking information. Things arrive broken/not functioning consistently. I have now been waiting for an order for nearly a month. If it ever does arrive I am going to have to have it forwarded to my current location as I had to return to graduate school for the start of the new semester before the package arrived. This package has yet to be fulfilled according to the information available online. Do not shop with groupon until they get their act together again, if you do, prepare for disappointment.
Date of experience: January 6, 2014
I use groupon quite regularly and they offer a good source of information on deals and sometimes, you find a gold nugget where there is 90% off something that you can buy then sell on ebay for 100% or more profit!
Date of experience: March 11, 2015
I used to love this site. The customer service has completely ruined it for me. The last straw was getting a wrong item in the "right" package, which was very was odd and when I reported it the entire interaction was about how they can't give me the thing I actually ordered because of the " nature of business" too bad. No alternatives offered or recognition that I have spent a ton of money there as a paid member. I relate to all the people reporting a condescending reply. Anyway, there are plenty of other options out there that just got my money. **deleting app**
Date of experience: December 4, 2014
Hi Kitty,
Thanks for giving us your feedback here on SiteJabber. I'm very sorry to hear you received a wrong item and that the customer service wasn't up to the expected level. We aren't able to send out a new item but we're happy to give you a full refund back to form of payment and, if the item is still in stock, the ability to reorder the correct item. If the item is mislabeled at our fulfillment center, we do need to contact them to ensure that if you do reorder, you wouldn't receive the same incorrect item a second time since we wouldn't want to further inconvenience you.
I'd like the opportunity to check into this issue and find out why the agent wasn't able to give you a link to reorder the item, as well as to issue and ensure the proper resolution. I would also like to use this as an opportunity to retrain the agent with whom you spoke so we can ensure that this doesn't happen going forward. Please send me the order number so I can look into this and I can get back to you with a proper resolution. I look forward to your response and thank you for being a part of Ideel.
Best,
Jason Faria
Director, Ideel Customer Service
I use Groupon very often and have for several years now. I enjoy the great deals they offer. Their customer service also takes care of me when I have a problem.
Make sure that you read the fine print before purchasing.
Date of experience: August 31, 2015
Made a purchase on Groupon, a couple of days later I received a shady email concerning Bank card I used, saying "bank was suspending my usage" and to click link in email, they couldn't spell either... did not open and when I addressed it with Groupon they sent me an email asking for everything but my entire card number which is suspicious in it's self. They should be able to check out the entire transaction via their system by just my name.
Date of experience: August 29, 2018
Tried for an hour to place an order, can't find phone number to talk to live person, can only live chat or email. They (2 different reps) could not figure out why their site would not process my order. After reading all the comments here & Consumer Affairs glad the order didn't go through. Would NOT recommend, use Jet.com have had great experience with them
Date of experience: December 6, 2017
Lots of great deals. Been using it for ages. Available in most cities that I travel to.
The only thing that should be more clear is with restaurants: dates (and times) when deal doesn't apply is not stated visibly enough. I was "caught" booking a dinner this way few times. Had to get a refund. This can be easily avoided.
Either way, a good company.
Date of experience: March 4, 2017
I priced a shop vac. GO =$214.51 Amazon = $69.99
Butterfly Wonderland GO $2.00 per ticket more than at the door.
Seriously, what a scam.
I tried to upload the photos but could not. Shop-Vac *******. Check out their price and amazon for same exact item.
Date of experience: September 5, 2019
For the most part, Groupon is good at providing a variety of deals, and keeping them valid.
However, I have encountered several times where they mark my deal as redeemed when I haven't redeemed or gone to the business yet. Groupon has a problem of issuing duplicate numbers, so 2 or more people may have the same voucher number.
So when 1 person goes to redeem their, everyone else's voucher that has the same number is marked as "redeemed". And when you try to fight with Groupon about it, they just say it's marked as redeemed.
My credit card company refunds me about 90% of the time when this happens. Lesson: Groupon needs better record keeping.
Date of experience: April 17, 2012
Don't use them, they take forever to ship, even miss their own "estimated ship time", they send the wrong items, make mistakes in billing, and have bad customer service. Do not use them because you will spend countless hours trying to resolve your problems with idiots who just don't care!
Date of experience: December 31, 2010
Hi PK,
We're sorry to hear you feel this way, and apologize for any negative experience you've had. Rest assured that we ship as fast as we're able to given that we get our merchandise directly from our manufacturers. While shipping and availability of orders are subject to change, we aim to update our customers with the most recent statuses of their shipments. Can you please contact support@ideeli.com directly, at your earliest convenience, if your issue has not been resolved, and we will be happy to work through this with you. Thank you for your feedback, it is sincerely appreciated.
Jason Faria
Customer Service Manager
My first time using Groupon there was an amazing deal on teeth whitening. I tried to pay with my Health Savings debit card, but I guess it could not be processed. I was pretty upset about missing out on the deal a few days later, but the folks at Groupon pulled some strings and got me the coupon despite being past the deadline. They seem like the kind of company who will really work hard to make things right with the customer and I will certainly stick with them!
Date of experience: January 11, 2011
Groupon customer service is horrible. You can't actually call them, you have to request a call or chat with someone. It is extremely easy to accidentally buy something but very difficult to exchange or refund things. They don't offer that many good deals anyways and I personally will not be using their service again.
Date of experience: July 24, 2017
Purchased four items from this site. Found out that each item comes from different companies that they partnered up with. Two out of four got shipped and arrived on a timely manner. The other two have horrible tracking information and both items look like they have not even been processed since Dec. 2 when I did purchase the items. When I called to talk to somebody from Groupon.com I was on hold for 11 minutes and was disconnected. I tried recalling again and est. Time was 27 min. No Thank You! Never buying from this company again! Feel like this site can scam anyone and after reading the reviews. A lot of them are negative! Beware!
Date of experience: December 12, 2013
Bought a deal Friday for Ian's Oven, a restaurant we've been to many times(food is good). Owner of restaurant, John, refuses to honor the coupon saying it's the wrong one. Wants us to buy other exact same deal from other site. We say no way. Husband contacts Groupon today for a refund or a credit since owner of restaurant refused to honor their coupon. Groupon says tough luck, all sales final. So we are stuck with a worthless deal that we paid $15 for and we had to pay our meal bill to boot.
Not at all happy and don't care to ever use groupon again or go to Ian's Oven(unless they get a new owner).
Date of experience: June 17, 2019
Anyone considering groupon should read these two articles that were written up by sitejabber
http://www.sitejabber.com/blog/2010/10/03/the-pros-and-cons-of-daily-deals/
And
http://www.sitejabber.com/blog/2010/10/06/the-pros-and-cons-of-daily-deals-further-explained/
Then make the decision for yourself being fully informed of what you are getting. I got a decent deal for myself, but I have a friend who just got screwed over by groupon.
Date of experience: October 12, 2010
I was a Groupon merchant years ago and everything was great. I just went back to a salon after the pandemic wanting to rebuild my clientele and Groupon has been stealing from me! They've been collecting money from my sales, taking their 50% and then helping themselves to more! 1 2 week pay period they took their 50 plus an extra $115.00. I'm a very small business and they are getting away with ripping people off! I call and email but the out of country customer support just ignores, deletes and shoes you away.
There needs to be a stop to this!
Tip for consumers:
Groupon is shady
Products used:
I sold a highlight and haircut package
Date of experience: May 2, 2023
I don't know what has happened to Groupon but I am done. Like a lot of other people getting ripped off by this site, let's just say that unless you want to loose money, stay away.
Bought a deal for a massage and gave it as a gift Only problem is that due to owner of said business, phone messages are not returned and no one ever answers the phone. You are not able to make an appointment to book the massage and then when you finally get one, the owner doesn't show up at all! No refund according to Groupon.
Date of experience: April 6, 2016
I dislike this site. Deals look good from afar, but really read the fine print. You can negotiate a deal your self, and often there is nothing but now they have your email address so they can send you thirty crappy deals a day. I find my box full of their worthless emails. They do not seem to understand opt out! Good luck with the messy groupon.
Date of experience: January 7, 2012
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Pam, thank you for taking the time to share your experiences with ideeli! We work hard to try and create value for our members, so we are very happy to hear you enjoy your purchases. If there is anything we can do to better your experience, please let us know as we take all feedback into consideration. Hope you return soon, and thanks again for being an ideeli member!
Jason Faria
Customer Service Manager
Ideeli, Inc.