Groupon

Groupon advertise excellent prices, but you can always get as good or better elsewhere.

Their service is, however, simply awful. I made a purchase that was promised delivery in 7 days. After 30 days I had to get in touch with the supplier directly to find what was happening and was told that my item was damaged and the deal was sold out! I am still waiting for a refund.

Use them at your peril!.

I am using Groupon for focused shopping, particularly when traveling, I'll always check Groupon for great things to do at an affordable price. It offers super discounts for sightseeing and meals at both popular and lesser known but unique establishments. The merchandise has been of uneven quality. The prices are amazing, but if you are not familiar with the brand and specific item, it is best to ask questions and read the customer questions. I have gotten great deals here. The things that were not up to expectations were easy to return. Customer service was responsive and no hassle. Overall, great site when what you need is available.

I purchased 4 things on groupon, and will never buy from them again. The products were all cheaply made, did not work and/or never received. They only have phone assistance Mon-Fir 9-5 then your on hold for at least an hour. Groupon does not respond in an efficient manner by email or handle complaints. I paid for a product in December that in February I still have not received and they suggested giving me Groupon credit as if I would ever purchase from them again or like it is my fault the merchandise was not mailed as required.

Went to buy a groupon and it said "how many" - liked the deal, so put down 2. Merchant said the fine print says only one per customer. Why does groupon offer
"quantity" option if you can only use one? Their response - read the fine print. I am now out $83. New to area, so the "give it to a friend" advise from groupon doesn't quite work. Ugh! Been using them for over 10 years - the least they can do is give a credit or something.

Wish I could leave a negative or zero star rating. My husband ordered a cashmere sweater for me for Christmas. We received something in the mail on time, but it turned out to be men's jogging pants. We have since returned the item and they received it on 12/27/2014. Its been over 2 months and we still have not received any credit back for it. Trying to contact someone to resolve the problem has been very difficult. We will never shop there again and will tell all our friends and family not to do so either.

Ordered an anniversary present 2 weeks ahead of time. Money deducted from my account the very next day. Their delivery promise was for 10-12 days. Past that time limit, I get an email about a delay. A month after the order was place, I get a notice of cancellation because of lack of supply. They would not give me any details about the supplier and my money will be refunded only in 5-10 days. If they can deduct the money in a day why cant they refund it? Also it is like I gave them an interest-free loan. Is it possible to file a class action suit against the company/

I HAVE been. Using Groupon for over two years now. Its been good thus far. I've had some issues with companies not. Being able to handle all the business but that's it. I email Groupon for a refund and its processed immediately! Who cares if they only give the companies 50% back they are in the business of making. Money. These terms are agreed upon UPFRONT!

My credit card number was stolen and the thieves ordered 4 computers from Groupon. Did Groupon catch this unusual activity? Hell, no! When I tried to contact Groupon about the fraud it took 5 days to get a reply - which was the typical, "you haven't guarded your internet activities properly" scold. I don't even have a Groupon account and they're screwing with me.

I have been buying from ideeli for several years. Two years ago I had a bad customer service experience when they sent me only one item instead of two, and did not want to compensate me for a missing item. But I let it go. Boy was I wrong. In the last month ideeli managed to screw up 2 of my orders: one item was of different size than what I ordered, and other one was different color. I have had enough. It would still be fine if they were prompt responding to my issue, but I have been waiting for 2 days for them to reply to me! They did send me a confirmation that they received my question, saying they they "pledge to respond within 24 hours". What a joke! Please don't bother ordering from ideeli when there are so many website with really excellent customer service, such as myhabit or zulily.

Just wanted to leave a good review following my experience with groupon customer service. I was having trouble ordering a knife set from my phone so I called in. Crystal helped me place the order and even gave me a $5 credit for the error on their site. Yay! Now just keep your fingers crossed for timely delivery and I will be even happier.

Thanks,
Vic

I would like to say that this is my first time ordering from this website and i had been planning to order more but as of right now, i'm not really planning to order anymore just in case my luck turns crappy and all those bad things that other reviewers stated starts to happen to me. The shipping date was earlier than anticipated but paying $9 for shipping and making me wait a week to get my package is like, 'what? Even ebay sellers ship faster.' i would actually expect for ups to ship faster. Customer service was great and easy to contact though. Hopefully my items are right.

Groupon goods sells junk. They stand behind the goods for 14 days and after that, even if the products are defective, they do not stand behind them. You get a sincere "sorry for your luck, sucker!" Very poor policy! Very disappointed customer! I've bought 3 iphone 5/6 cables and all have broken or stopped working. Save yourself the trouble and spend a little more for something that will last longer than a month or two! Lesson learned!

98$ spent for a "deal".
When i wanted to take an appointment with the society of the so-called offer, i never had any answer, whereas i sent them emails and phone calls.
I came directly to the society, someone told me they were not here anymore, but was unable to tell me if they just had moved or if they didn't exist anymore.
Now Groupon don't want to refund me.
Really bad experience... Groupon = zero, finally as their offers. I'll remind that for the next time.

As a business owner I am always looking for marketing ideas. Recently, Groupon.com has been featured on the news as the greatest way to expand client base. 2 weeks ago I contacted them via their online form. 2 days later I followed up with an email to their advertising department. No response. A few days later, thinking maybe I made a mistake on the form, I filled out the form wrong. Still nothing. Now 2 weeks later I called and spoke with someone in customer support- they do not allow calls to the sales department. She informed me that someone will be in touch in 4-6 weeks! This is deplorable. They need to understand that if demand increase so too should their capacity. Poor management. Awful execution.

Love this company and their deals. Even if for some reason you don't use them before they expire, you can still get at least what you paid for it! I've found so many new wonderful placed simply because of Groupon, and now I'm a repeat customer. On the one unusual occasion that I did have a problem, I called customer service and they made it right within MINUTES. The merchants that use Groupon are really smart to, great way to build their clientele. You can even use Groupon with e-bates! Will never stop using, and if you haven't used Groupon yet, find a place and service near you and start now!

So I have bought a few things from Groupon and it does remind me a lot of many of the other discount sites, but I didn't want to rate this site as "Average" because there is something "Good" about them. They focus a lot on location and events. It's really nice to browse around on if you are looking for something to do.

After two weeks, over 30 emails of empty promises, seven phone calls that left me with more doubt, one that said I would get my voucher number a day after the registration was needed, and paying for the same service three times I ended up having to pay for the service through the vendor its self with out a groupon discount or help.

I have received garbage from Groupon- didn't cost a lot, so I never returned them and they broke within a week (I'm talking about an alarm clock that projected stars on the ceiling.) It was tiny and a piece of crap.
Now I ordered joggers for my kids, the sizing was way off (and I used their size chart), they sent the wrong items after waiting a long time, and now they want to give me a prepaid label to ship back the items for a refund. Since when is the customer inconvenienced for a mistake that the business made?
I am deleting my app and never shopping here again. Horrendous.

Every thing is good unless you ordered any thing. I specially had bad experience from Groupon Goods. You will receive confirmation of product and done, now every thing is on mercy of Groupon. You are lucky if you receive product with in a month. Tracking number provided in shipping mail is generally not working. Product are not exactly same that ordered. In my case, I received totally different product.
More important, return policy: Fine print says every thing is simple. Groupon missed out finer prints like:
1. You need to justify why are you returning product?
2. There is no replacement available after deal closure.
3. Pay shipping charge from your pocket.
4. Wait for another 2-3 weeks (My refund is still missing) to get refund.
5. I think, It will not be cash/card refund but Groupon money, so you need to be a part of this game again:)

Enjoy ;)

Bought a groupon for water rafting, turned out it was wrong location. They did refund my 100 dollars but as groupon dollars. After a few months of not be able to find a DEAL
I purchased products instead. All I can say is I got dollar store merchandise at sears prices
I for 1 am done

I went to Wales with a Groupon voucher last December for two nights with my partner. It was fantastic! We had a great time. I bought 3 manicure Groupon vouchers as Christmas presents last year and one friend enjoyed hers so much she has been going back and paying the full price. <3 Groupon! If I had a business then I would look at Groupon as a way of advertising. Get the punters in once without making a profit. If you are good enough people will come back and pay the full price!

I read a lot of complains about ideeli business, and I'm one of them:(
It's actually shame business and waste of time, (I'm happy, I didn't give them card no.)

You can see below, my posts, in order to find someone to be nice with me, customer, and final answer was; I'm not gonna comment, it's funny:
"Thank you for being in touch and letting us know your thoughts. As we continue to evolve the ideeli shopping experience to be the best that it can be, your feedback is crucial. We will be taking the most constructive criticism into consideration as we make further improvements. Thanks for being a part of ideeli." :): )

Do not trust to this company, especially if they offer some "promo" and I can tell them now: "I don't like your promo coupon, I don't like to be in business with you..."

Hope all your voucher redemptions go well. If not, don't expect any customer service from Groupon's customer support. The vendor would only accept Groupon redemption via their website, but the instructions on the website did not work. After multiple attempts over several weeks - to schedule my event, I contacted Groupon's customer support. I included my phone number after my name at the end of the each email. After several emails from Groupon - with no resolution or refund - Groupon's third email asked me to send my phone number. Disregarding my previous emails - what a waste of time and $47! I will only deal with Living Social and TravelZoo in the future! My friends say these are better sites.