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Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!
I like the fact that i can find almost anything on this site and then the deals make it a sweeter experience
Date of experience: September 23, 2016
Please all. Don't use group on. Un professional staff and CEO of as well.
Ebay has quality and delivered goods as promised.
Date of experience: September 8, 2014
Why would anyone pay full price for anything after knowing about Groupon. I love Groupon and I don't leave home without it!
Date of experience: March 9, 2015
I will never purchase goods from Groupon again. Products come from overseas and are second rate. Local restaurant deals are good though
Date of experience: April 9, 2014
They have terrible customer service, you can't get anyone on the phone. I ordered 2 sweaters and they were never delivered. Terrible!
Date of experience: October 11, 2011
Not always the cheapest but bargains to be had and unique offers by email daily. Used many times and not yet disappointed.
Date of experience: November 23, 2012
We use Groupon so much in our house, we need to own stock. Groupon is where I start for all things savings...
Date of experience: October 19, 2016
Have order a couple of times from Groupon and have been very happy as you always good a lot for your money.
Date of experience: March 29, 2015
I really like Groupon, the only issue is that sometimes it is very hard to book something, once you have the voucher
Date of experience: October 31, 2015
Love the amazing and attracting deals on group on which makes me more tempted to explore new dining, travel and water parks
Date of experience: July 27, 2016
Fraud un professional sold me an expired tickets for royal candian circus they promised to refund me I lost $78 for nothing
Date of experience: May 28, 2023
JM from WI, price is good, hope delivery is fast, looking forward to the use, with by dear one and happiness
Date of experience: January 11, 2022
Groupon is a hit or miss for me. It almost can be a bait and switch. You many times have to be careful about the interpretation of what the offer is
Date of experience: January 29, 2015
WHEN YOU ONTACT SOMEONE LIKE GROUPON AFTER YOU HAVE A PROBLEM AFTER YOU BUY A IPHONE YOU PAID 400.00 FOR AND IT CONTINUES TO HAVE PROBLEMS AND THE REP FOR THE COMPANY SAY'S ITS NOT HER PROBLEM, SORRY YOU KNOW YOU HAVE GOT THE SHAFT.
I PURCHASED A IPHONE 6 FROM GROUPON AND AFTER POROBLEMS ONTOP OF PROBLEMS I WENT TO THE APPLE STORE TO FIND OUT THE PHONE HAD ISSUES SINCE IT WAS PURCHASED IN 2014 AND JUST WAS CLEANED BY GROUPON AND SHIP TO ME AS REFURBISHED! REFURBISHED MY BUTT! PLEASE PROPLE DO NOT! I MEAN DO NOT BUY FROM GROUPON! IF I HELP ONE PERSON NOT TO GET BURNED LIKE I DID I WILL BE HAPPY! DO NOT BUY FROM THESE CROOK'S!
Date of experience: January 9, 2017
This site is a good concept but I am not pleased.
This is the first time I have bought something on Groupon and I ordered my item on May 10th and the items stated 7-10 days shipping and I didn't need to do anything else. On the 24th there still was no tracking number so I called. The customer service rep was really nice and she contacted the account manager and a tracking number was issued. Well that's all that was done. I feel like they gave me a tracking number just to shut me up for a few days. Yesterday May 30th I emailed to ask what was going on because the only time I had to call they were not open (8am EST). The site says I will hear back in 24hrs... lie... no email came back. So I called yet again today May 31st again the customer service rep was nice but you can tell they don't get proper training on customer service skills (ex. Put me on hold and then took me back off hold by saying "hello" no "Thank you for holding Mrs...<Insert Name>). I can say this because I used to be a customer service rep many moons ago. Now I am waiting yet again for the customer service rep to contact the account Manager. I asked if this happens often and she told me this happens some times. I think businesses use this site to get business and then they can't handle the amount of orders they get. If they can't handle the volume they should set a limit on how many can be ordered.
I am not a happy customer and now this makes me think this would happen again!
Date of experience: May 31, 2012
They act like scammers as I signed up as a supplier I HAVE NOT BEEN PAID and have cancelled my deals with them. Customer services is non existent and they keep taking peoples money
Date of experience: December 14, 2015
My experience with Groupon Goods has been absolutely awful! I put in 3 separate orders for items. They then say it takes up to 2.5 weeks for items to be delivered, which is absurd when compared to most online retailers. It took a week for items to be shipped. They use UPS-MI, which is a collaboration between UPS and USPS, so your package is actually going through USPS. It takes 3 days for UPS-MI to even update their website with any tracking information, and then they still don't update it regularly.
I had to contact Groupon Goods about separate issues with 2 of my 3 orders. On one, I received what appeared to be an invalid tracking number; they said it was for use with DHL, but it used too many digits. The representatives did not read my email and sent me a canned response. I emailed a second time, and again he did not answer the correct question (also sending a canned response). I called about this, and the representative was able to tell me it was not DHL that had been used but rather UPS-MI. I thought this was ridiculous that they gave me the wrong shipper. On my second order, the shipping confirmation did not even tell me the carrier; I had to call about this as well.
I finally received my first order today. Apparently, they have mixed up the tracking numbers as well, since the item I was expecting today (according to the shipping confirmation tracking) was not the item I received. It also was not quite the item I had ordered; the color was wrong.
I have seen too many issues with this company, and this is only my first time ordering with them. I will never be ordering from Groupon Goods again, and I advise others not to as well.
Date of experience: September 10, 2012
I had done a booking on 12th Sept'14 for 2 nights and 2 rooms in Lymond House, Ooty through Groupon. I also received 4 vouchers for the same, the same day.
But those vouchers didn't have the check-in date. So just to confirm on that, when i called up the customer care on 15th Sept, that's when got to know that the booking is not confirmed because rooms weren't available. The Customer care executive was also not willing to transfer my booking to some other hotel available in Groupon for the same dates even though the other hotel had few rooms available.
Noone from groupon ever called ma or mails me, letting me know that the booking isn't confirmed.
I was in an assumption that the booking is already confirmed and that's the reason i was not looking for any other hotels. 20-21 Sept, being a weekend, now I am having difficulty in getting good hotels in Ooty and my booking amount Rs******* is also stuck with Groupon for 6-7 working days. Its has completely ruined my vacation plans. Really pathetic customer service.
Date of experience: September 14, 2014
What goes around comes around Groupon. That goes for the people who play games as well as the entire company.
Tip for consumers:
Speak up and shut them down!
Date of experience: January 8, 2015
Do NOT buy anything from these thiefs! No customer service. Can't give them 0 stars not an option!
STAY AWAY!
Tip for consumers:
Could not go because Victory canceled out due to bad weather, When I try to rebook no credit, had to pay again...THIEFS!!! Stay away!!!
Products used:
Victory casino
Date of experience: October 13, 2022
I love this company in everyway. Love every item great prices. Delivery on time. Customer service excellent!
Date of experience: November 21, 2016
Bought a jacket via Groupon. Sorry excuse for a jacket and defective. No refund from merchant and no help from Groupon.
Tip for consumers:
Don’t use Groupon, especially with third party vendors.
Products used:
Bad defective (zipper) winter (haha) jacket.
Date of experience: March 14, 2022
They deactivated my account without notifying me. Customer service is awful. I had to look up confirmation emails to get my groupon vouchers back.
Date of experience: July 14, 2017
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Michelle,
I'm very sorry to hear that you haven't received your order. Please reach out to us with your order number at support@ideeli.com so that we can work to resolve this issue as soon as possible.
Best,
Jason Faria
Sr. Manager Customer Service