Groupon

Groupon need to ensure that companies can't manipulate deals. I have bought few deals that were n't really a deal

I was fooled by groupon price. It was very expensive in the end for my trip. Won't use Groupon again.

Weeks ago, I purchased a FitBit on sale on Groupon. I've always wanted one and since it was on sale I decided to. The company website says that products are shipped and delivered within a 5-10 business day span. So after 15 business days of waiting for my product, I decided to contact them. After talking to THREE separate UNBELIEVABLY RUDE customer service reps, they finally told me that they did not physically have the FitBit that I bought! They were selling these FitBits without even having the product to sell! Instead of emailing me to tell me this, they let me wait and wait. After I found out that they didnt have the $200 FitBit I wanted, they said the best they can do if offer me a refund. I told them if they ever wanted my future buisness that I want a instore credit for the ridiculous service. No instore credit or anything. They couldn't do anything for me. So this week I will be going to my local mall to buy a FitBit. Never again will I use this service. Honestly, anyone who is thinking about using Groupon, just dont do it. Its not worth the hassle. Worst customer service I've ever had.

I read all the reviews here and I feel for Jason F! Hang-in-there Jason.

I'm a member since 2010. Please know that I had my fair share of issues with ideeli.com. The way I look at it, this is a young company with tonnes of potential and all the "kinks" we are experiencing right now is common with new business. The most important thing is ideeli.com continues to evolve and takes customers' comments and feedbacks seriously. I suggested an idea and I see changes made. That's what keeps me going back to the site.

Yesterday I received a pair of boots I ordered from ideli.com. Item arrived with a defect on which the decorative pull on the heels was broken. I love the boot so much and I sent in an email enquiring for a replacement instead of being on a waitlist for the next sale. Jessica from the customer service team sent back a very nice reply advising that they don't store item in stock. I should be mad because I'm expecting a brand new merchandise free of defect which I can enjoy this Thanksgiving right?... but... Jessica and the entire customer service team at ideeli.com shock and humbled me with their unexpected solution. They refunded my entire purchase price to my credit card (note that they divert from their normal return policy, they are not offering me store credit but refunded my monies!). To top it off they let me keep the the boots. I know a lot of you may not think that it is a great solution since it is a defective merchandise... but for myself... I did not expect that answer at all. The fact that they try all within their means to make me a happy customer is enough to make me a loyal customer for life.

The effort counts the rest is only things we have hanging around! To ideeli.com team keep up the good work!

This site is very frustrating and does not help fix there mistakes. My boyfriend and I purchased tickets to a show and instantly it said refunded when we never refunded or canceled our order. It didn't work yet it still charged us 200 bucks. I decided to try to purchase it on my account and it did the exact same thing. Groupon still won't tell me why it canceled & "refunded" my order if it was sold out or what the problem was. Turns out they weren't sold out. I tried to talk to five different people who work for Groupon on live chat as well as a supervisor who constantly said they would try to fix the problem yet didn't fix anything. One of them even canceled and left the chat without saying she was leaving or bye or anything with no help. After sending attachments of my bank account which they asked for cause they said they refunded the money they still did not fix the issue. Just continued to say we will look into it for you. Finally after 6 hours of trying to get my money fixed as it's my last day of vacation so I missed two shows they said it would take 7-10 business days for them to refund my 200 dollars. They made this mistake yet still Didn't fix it so not only did I get charged with no tickets to a show I got to wait 7-10 business days for my money and it's my last day of vacation. They even had the audacity to say the tickets r available for the show and I could purchase it again. Why would I ever purchase from them when they charge me and the order doesn't even work because Groupon doesn't work? Especially when the shows have been over for hours now. Not happy at all. Worst website ever don't use it.

Customer By Web Form 09/08/2014 07:15 AM

Hello,

I purchased a pair of Lady Gaga Beats earphones as of late the left side headphone is not working. I purchased it on Feb. 14,2014 through Groupon.
I was advised by Groupon to reach out to you to have them repaired.

Thank you,

Hello Nicole,

Thank you for contacting Beats by Dr. Dre Support.

I understand that you are having issues with your Beats that were purchased from Groupon.

I regret to inform you that Groupon is not an authorized retailer of our products.

In order to resolve these issues with your headphones, I would advise contacting the retailer/seller to see what they can do for replacement.

As the retailer is not authorized we cannot confirm if these are authentic Beats headphones or not, and would not be able to offer warranty service.

I can definitely understand any frustration that this causes, and I sincerely apologize for that inconvenience.

If youre suspicious that your Beats by Dr. Dre product is not the genuine article, there are steps you can take to get help.

Contact the seller and try to return the Beats for a full refund.
Call your credit card company and ask for an immediate charge back or reversal of charges.
If you bought it through a platform or payment service like eBay or Paypal, report the counterfeit seller to them.
In the U.S. you can report counterfeit product to the FBI using their Internet Crime Complaint Center (IC3) reporting form.
If the headphones were shipped via U.S. Mail, you can also report the seller/ sender to the U.S. Postal Inspectors, using their reporting tool.

Be aware that the only Beats by Dre website is http://www.beatsbydre.com/

You can find our authorized retailers list at http://www.beatsbydre.com/support/buying/authorized-retailers.html

Please let us know if you have any questions or concerns.

Thanks,

Daniel Z.

Beats by Dr. Dre Support
*******000
Hours of Operation
6:00 a.m. to 7:00 p.m. PST
Seven Days a Week
www.beatsbydre.com/support

BEWARE of Purchasing Mayhem Mystery Experience
Purchased: April 17,2018
Total Price: $58.00
When attempting to make reservations on website https://www.mayhemshows.com/shows we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the companys number *******320 and was unable to talk to anyone, received automation stating mailbox full. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to WIX.COM A web development platform that lets anyone create a beautiful website using simple drag & drop tool for free!. NOT Mayhem Mystery Theatre Company.
We have traveled from Pensacola, Fl. To Orlando, Fl., visited the Address Site in person at: I-Drive Grand Resort & Suites (NO Ballroom). Employees there have never heard of Mayhem Mystery Theatre Company.
The address: 7056 South Kirkman Road Orlando, Fl. ******* is actually a business Espeto Steakhouse, employees there have never heard of Mayhem Mystery Theatre Company either and are going to report it for using their address.
We visited: Dixie Belles Café 7125 South Orange Avenue Orlando, Fl. ******* and it does exist, however they are a Small Restaurant Business of breakfast & lunch ONLY.
** Note: It appears & evident that Mayhem Mystery Theatre Company is a SCAM and does not exist.
"Groupon Support" supports this SCAM. Support tells us the addresses are correct & that we did not make reservations within the stated 24 hours which are false statements.

TERRIBLE, THEY WON'T WRITE BACK AND THEY SHOW DRESSES ON THE RIGHT OF THE PAGE AND YOU CAN'T FIND THEM ANY WHERE,
SHOP ELSE WHERE, HORRIBLE CUSTOMER SERVICE!

The Therapeutic massage groupon from TEAL is a SCAN! They title their Groupon ``60-Minute Therapeutic Massage`` but it is such a lie! When I called them to make the appointment, I mentioned them that I want a therapeutic massage for my neck and my back. My neck and my back were hurting very bad so it was important for me to get a therapeutic massage. When I got there, the massage therapist, who spoke very little English, didn't even ask me what I wanted. I had to tell her that I was coming for a therapeutic massage for my neck and upper back because they hurt. Then, she started uncovering my legs to massage them. I told her that I wanted her to do just my neck and my back. She replied: `` I will do a full body massage because it is for 60 min, right? ‘' I thought it was weird comment because I always get a 60 min for my neck and my back at other places. I told her ok but that I wanted her to focus more on the area that hurts. Then, she said: «Yeah, yeah, don't worry ». The result: she spent not even 5 minutes on my neck and maybe max 10 minutes on my upper back, it was a relaxation massage, and it lasted 50 min not an hour! I was so disappointed and I went to tell the lady at the entrance. I described my experience and she told me: « Oh… but you know why she didn't massage your neck for a longer time, it is because she is not a registered massage therapist and if you are not a registered massage therapist, you are not allowed to massage the neck for more than 6-7 minutes. So, I asked her why did she book me with a non-registered massage therapist then?
She replied that the Groupon is just for non-registered massage therapist. Excuse-me? It is nonsense to title your Groupon ``60-Minute Therapeutic Massage`` if you can't provide the service. The neck is one of the area that people need therapeutic massage the most! What is wrong with them. They just take your money and they waste your time! I had to go back home after and massage my neck MYSELF. Groupon should not support this place if they want to maintain an acceptable reputation!

I've order from Groupon a lot within this year and I'm terrified to ever order anything from them again! I ordered an iPhone screen protector that cost $10 and I never received it. I thought no big deal! I'll just call their customer service and get my money back. Not so simple. The customer service agent tracked the package and advised me that the item says it was delivered. This wasn't news to be as this delivery status was what prompted me to call. I told the agent that I hadn't received the package but the agent said there was nothing they could do unless I reached out to USPS first. I thought this was a ridiculous request considering the cost of the item, again being $10. I received an email from that agent to reiterate these instructions and reply when finished. I contacted the Post Office and they, as I expected, saw no additional tracking information other than what was included in the tracking already. I opened a "case research" request. I never heard back about my package so I emailed Groupon back and provided the case research request number and insisted that I have a refund to my original method of payment as I no longer wanted the item due to the hassle involved. I received an email from another agent that indicated money would be refunded as Groupon Bucks and this is the only time that I'd be refunded for this reason. So, if I order an item and the package is lost, stolen, or just never delivered by USPS for whatever reason, I will not be receiving a refund. How does this responsibility fall back on a consumer? Why isn't there any insurance on these packages to protect the company from these issues? I've worked with companies that ship goods and the company would research these issues with the delivery company and never expect the customer to. All packages should be "signature required" if the consumer is responsible for its delivery. I will never order a package that requires delivery ever again unless Groupon does something more to resolve this in the future.

I was on ideeli for a long time but never really bought anything from them until this month. They had some great lingerie deals so I bought 5 sets of lingerie for my upcoming honeymoon. Then they also had a JS Boutique and Majorica pearl jewelry deals the next day so I bought a necklace and a dress. I also placed an order for Jarden necklace and earrings the next day. Yes, I went crazy for three days straight. AND THEN I read the reviews on sitejabber and FREAKED OUT. I was so paranoid that my order would get messed up (I'm not a risk taker), so I tried to cancel my orders but the first two were too late to cancel since it's been a few days already so I just cancelled the Jarden jewelry order.

I got my lingerie sets and my Majorica necklace in the mail yesterday and was totally psyched! I immediately checked if all the bras and panties were correct size as I've read how they mess up sizes and all 11 pieces were in correct sizes! The pearl necklace was also very lovely. I haven't gotten the dress yet but I'm not worried anymore as my other stuff came in just right. Yes, it takes longer than other online shopping centers. Mine took about 2 weeks from the day of order. But it's understandable as they deal directly with the merchants to lower costs, so they themselves are awaiting for the merchants to ship the items to their warehouse. Hautelook is also like that, I ordered two watches and it took less time than ideeli but still like 10 days of waiting was required. But I got the watches in the mail yesterday too and was SO happy! Both websites clearly say when the expected shipment will be, so you should know before you order that it'd take a while to receive the item. Ideeli also included UPS return label stickers in the box (I guess they heard too many complaints and fixed the issue). I'm now regretting that I had cancelled the Jarden jewelry order. Oh well.

They refunded a groupon after a LOT of hassle when I researched a hotel booking I made through them and found the hotel got TERRIBLE reviews on booking.com

They have good prices for thing services value what ever you may need you can find it on their for a good deal and be happy about it

They will spam your inbox with useless deals. Most of the deals are not very good and the ones that are have crazy restrictions. Read the fine print.

Be FOREWARNED! GROUPON SELLS CODES THAT CAN NOT BE PROCESSED—SO YOUR PURCHASE IS SUBSEQUENTLY LOST! DON'T BE FOOLED BY THE GROUPON SCAM! WORST CUSTOMER SERVICE IN THE WORLD!

I've purchased and used 8 Groupons. Six went very well. GrouponNow is awesome and introduced me to a great new lunch spot. The two that didn't go perfectly were not Groupon's fault, one was with Full Circle Farm in Seattle (not a great company/merchant) and the other was the Old Navy Groupon (this was my fault - I didn't read the fine print before purchasing).

Reading the other reviews on this site inspired me to write this review... There seems to be a trend of people with only one review posting similar negative experiences, which makes me suspicious. For those of you posting negative reviews because you didn't read the fine print - please take this as a lesson learned, on the internet text is how merchants communicate important things to you. The policies of a coupon are important, so there is no one to blame but yourself if you chose to purchase before reading!

Groupon and almost every other daily deal site out there takes a size-able cut of revenue brought in from the offer (approx. 50%). If this is offensive to you as a buyer, then show your support by visiting the merchant and paying full price, daily deal sites are not for you. If you are a merchant and you cannot afford this offering, then don't offer a Groupon. It always blows my mind when merchants report after the fact how much money they lost... of course it cost you money to run a Groupon, it's a marketing expense. If you are a super small business owner that knows more about what you're selling than running a business, skip Groupon, skip Living Social, skip paid online marketing. You should never embark on any marketing venture that you haven't pumped the numbers for FIRST. Complaining about the numbers after the fact, is kind of like a student not studying for a test, failing, and then blaming his teacher for his/her failure. And you can't blame the sales person either. As a business owner, if you do not have the will to say no to a sales person when you know they are selling something that you don't need, then you are in big trouble.

When i first read ideeli review, i never think i will have any problem like many others. I was wrong. I made my first order $129, thinking if this turn out good i would purchase again. But when i search on youtube, saw a couple clips, say ideeli is great. Blab. Blab. blab.So, i went back the next day, made another purchase $237. I paid two shipping cost, but dont know why they shipped both my orders at the same times in one box. Also, the ups arrived the last moment at 7:20pm. I paid $12 shipping at Dillard, it arrive the next day(at noon). That included many items. Anyway, when i recieved my box, it was all BEAT UP, all my clothes is out.My husband have to pick up one by one, brought it inside. When i saw the "Designer" dress, im about to faint. This is my nightmare, all my money goes down the toilet, cuz i CANT REFUND IT. They sent one item the wrong size and i have to eat it.The material is thin the sewing is just simple, all of it! The whole night, i was upset.It is all my fault, i shoulda goes with my instinct. Whata fool! Why rush in? The next day, i went to UNSUBSCRIBE on my email. They ask me to share my thought, so i told them. Now, i felt a little better, cuz i dont have to hold on my pain inside anymore. I cant tell my husband, of course. After spent all his hard working money for useless clothes. This is just my opion and my experiment. Also, this is my first time membership with ideeli and will be the Last!

I actually think Groupon is quite a good and fair website. The problem is that the businesses it works with seem to give pretty bad customer service to their groupon customers. I have so far redeemed 2 groupon vouchers. One was fine but the other, a dinner for 2 in a Tapas restaurant in London, was pretty awful. The waiter showed us to our table, which was dirty and left us, saying he would come back to clean it. He didn't come back so we waited (still hadn't been given menus at this point). He finally walked past us and we reminded him about the menus. He brought them a few minutes later but never cleaned the table. For the rest of the evening, the service was similar.
One of my vouchers I am not even going to be able to redeem. It is a haircut and blowdry at a London salon in a hotel. The voucher states that we need to email the salon to book. I emailed them twice and never got a response. I ended up checking the salon's website where I found a link to book. That link took me to a page where I could select a date and slot to get my haircut. First issue: They state that the slots are for 15 minutes only and that if treatment takes longer than 15 mins, 2 or more slots must be booked. I wonder why it is up to the customer to assess how long to book for? Surely the hairdresser should be judge of that.
Second issue: my voucher expires on 1st June and there is literally no availability until then. There is definitely no availability at weekends and only a few slots (one at a time only) seem to be free on weekdays. I actually only counted 3 available slots until 1st June.
Third issue: I cannot believe that the salon didn't even have the courtesy to respond to any of my emails.
As groupon customers we are indeed paying a reduced price to access the company's services but businesses should not be groupon partners if they are not happy with that and if they are going to deliver poor quality customer service.

I joined ideeli a while ago and also sent invitations to my husband and my mother-in-law. Both of them placed orders, and while they did not receive the merchandise in a very timely fashion - both were satisfied with their purchases. Last week I placed an order with ideeli and received a a confirmation receipt. The next day I got an e-mail from ideeli saying my order had been cancelled due to "fraud". No explanation, just a curt, rather rude e-mail notice accusing me of fraud! When I inquired via e-mail I was told that there were 3 accounts at my address (yes, there ARE 3 people that live at my home...) and that was fraudulent practice. I sent an e-mail back explaining the circumstances and never received a reply. I think it is very bad customer service to just send an e-mail cancelling an order and accusing the customer of "fraud". I will cancel all three of our accounts and continue to use sites that have excellent customer service such as Rue La La and MyHabit. Al 3 of us that live at the same address are allowed to have acccounts - and believe me, we use them frequently. I will NEVER use ideeli, or refer to them again. Oh, and by the way... I found the item I tried to purchase from them (and they cancelled) at a much better price with free shipping on another site! UPDATE**I thought I would e-mail ideeli customer service one more time to give them a chance to make things right. Sent them an in depth e-mail describing my experience. I got back a one-line response... Thanks for contacting us, we'll cancel your accounts... No apology or attempt to retain me as a customer, yikes! With service like this (and sites that review it), I doubt they will be around to alienate customers for much longer!

They scam people with the "refer a friend" credit. They say they give you an account credit but their refer-a-friend link doesn't even work.

Great deals. So addictive. I need to buy the deal right before I use it because too many went to waste because they expired

Do not believe what they offer
I bought a dress for my graduation and it was ripped and Groupon refused to refused to refund

Groupon customer service is the worst I return two items and they only refund me one and claim they did not received the other.